I've had the pleasure of working with Danielle and Orion and I can't say enough good things about…read moremy experience. From start to finish, they were professional, responsive, and genuinely committed to making the process smooth and stress-free. I was overwhelmed trying to find tenants on my own, but Danielle and Orion guided me through everything that needed to be done. They connected me with reliable vendors at reasonable prices to get the property ready, and once it hit the market, they were able to place qualified tenants in less than two weeks. Highly recommend AHC!

We've had a great experience working with America's Home Caretakers. They manage our property in…read morethe Kirkland/Redmond area, and the entire process has been smooth and professional. Kate Heimdahl has been especially wonderful to work with! she's responsive, reliable, and always quick to communicate. It's clear she really cares about the property and goes above and beyond to make sure everything is handled well. Overall, the team has been easy to work with and very dependable. I'd definitely recommend America's Home Caretakers to anyone looking for a trustworthy property management company.

Amber Rowedder, is a kind, intelligent and knowledgeable property manager lead at SJA, and she has…read morebeen a gem to work with. Each time I've reached out to her, be it something minor or something important, she's prompt in getting back to me and she's excellent at following through until the situation is resolved. I appreciate her responses especially since AI and automation are at an all-time high. She's delightful to work with, and I know when I turn to her for questions or a problem, she will take care of it. On my scale of 1-10 (10 being the best) she is definitely a 10!

SJA managed our property in lake Stevens for about 2 years. Ugh. It was so poorly run that even…read moreafter we told them we were leaving we still did not get a timely reply back until I cc'd management and other staff we had interacted with on the emails. We calculated how much money we were getting after their fees and all the repairs they had done (for our 1990 house that was in great shape) and it turned out to be 65% of the rent. If you need anything be prepared to interact with their robust team of offshore folks in the Philippines. We are still unclear why we needed our septic pumped 2x within 2 years and were quoted $3-4k each time as they did not send us the detailed breakdown of the requested work. We had a suspicion that the folks they use for maintenance and for other repairs were financially incentivized or tied to the company as we did not receive multiple bids and it looked like SJA had ties to the company doing the work. Shout out to Kayla Schwartz who never answered any of my emails until I cc'd Claudette Scott. They did not seem to fully do walk throughs and left our property and wood floors covered in dog pee pads during the walk through. We requested that they not allow tenants to use our fireplace and found they had left that in the listing so we were legally obligated to allow it. Neat. If you want to lose significant amounts of value and gain 0 value except for a huge headache, SJA is the property management firm for you!

Two year reunion with Seattle's Property Management. The communication has been very cohesive with…read morethe entire office staff, they seem to be on the same page. Matt Bronson's office functions with integrity. So far they have been quick to maintain my apartments utilities. I specifically appreciate the fact that they later in my term evaluated my need to combine my rent cost with the water company and utilities cost into one online bill. That is right folks, I now can pay SPM directly for my utilities. SPM made my budget planning much more convenient. If you are thinking about renting a property from them, go for it!

Owners, do not let this company near your home. I handed…read moreover my home to them in March 2024. They didn't start showing the place until June 2024. I had friends contact them who were interested in leasing the property. Seattle Property never once contacted them. In the meantime, the yard is over growing, my old neighbors are calling me wondering if the place was abandoned. Their excuse: Oppsy-It just fails between the cracks. I have tried to call Matt on several occasions in the 1.5 years of working with them. He never once returned my voice mails. When I emailed Emily with questions about work orders, I would get short curt messages that didn't address my question at all. Just look at how dismissive they are of negative reviews here. I tried to play it cool. Then I started looking into some of the work orders. Apparently the microwave went out and they replaced it. No biggie right? However, the price of the microwave seemed a tad high. So I found the same exact model on Amazon and Home Depot for about half the price. Kind of makes me wonder if they're pocketing the extra money. Then other work orders come in, apparently normal maintenance such as changing out the HVAC filter isn't being done. The tenants aren't cleaning out the lint filters. So when that stuff breaks, who do they charge? What other kind of routine maintenance are they skipping? Are the rain gutters being cleaned out?

I've been renting through this property management company the last 2 years and this is probably…read morethe WORST property management company I've ever dealt with. With the exception of the owner Eric, the rest of this office is a total joke. They have hidden fees all over the place and the maintenance guy is probably the most incompetent at home repairs as he does things halfway and with shortcuts. The only good thing that I experienced with this company was that they were so bad it forced me into buying my own home to never deal with people like this ever again! Think twice before renting through these guys!

Shout out to Antonio and John, thanks for your help appreciate you! Very communicative and helpful.read more

As a landlord I could not have been happier with Ann. Found…read more3 great tenants over a 7 year span and never missed one month of rent even through Covid. Ann runs a tight ship and makes sure landlord and tenant are following procedure and protocol. Have recently moved out of state and will miss working with Sagan Group.

We rented from them for 2 years…read more Application processing: 5 stars (easy, quick communication and fast turnaround) Communication: 3 stars (Most things they responded within the week for emails, follow up emails would usually take longer) Responsiveness: 1 star (Usually took several weeks if not longer to actually get things fixed or repaired. We had an oven break down on us a couple months in but had to do without one for the rest of the lease, almost 4 months) Moving out process: 1 star (Sagen prepared a cleaning checklist for us to complete when moving out. So we decided to get a cleaning service hired with the foresight of Sagen warning us they would hire cleaners if not done properly. We hire cleaners for 16 hours to get the job done. Its a big house. Apparently it needed 20 more hours of work done to clean the same things. If your going to charge us for cleaning the whole house anyways, than don't bother telling us to do it). Shadiness: 4 stars (Perks of it being a rental property management is that for the most part they seem pretty transparent about expectations and what is the tenant/owner's responsibility. I've had some pretty unreliable, uncommunicative landlords before.) Last thoughts: Generally, probably more favors owners than tenants. However, as a bystander, I am shocked that there isn't more regular maintenance done on the house.

As first-time home buyers and still relatively new to the state, we couldn't have asked for a…read morebetter realtor to guide us through the process! Lenae was incredibly knowledgeable, patient, and always took the time to answer all of our questions, no matter how small. Communication was seamless from start to finish, and we always felt supported and informed every step of the way. She truly went above and beyond to advocate for us during negotiations, ensuring our needs and wants were prioritized. Thanks to her dedication and expertise, we found our dream home! We highly recommend her to anyone looking for a professional, caring, and trustworthy realtor.

Lenae was incredible to work with! She's not only an extremely seasoned professional, but she truly…read morewent above and beyond to support our sale from two states away-helping to coordinate vendors, cleaners, advising on best practices and beyond. I'd trust her again in a heart beat to either buy or sell a home with!

I worked with Kim Breen who did a fantastic job managing my rental property for the past 5 years…read more Did a great job vetting tenants - she always got dependable folks who took good care of my property. I highly recommend Kim - she's the best!

I have listed my home with Asa Shigley of Sterling Johnston, and have been very disappointed with…read morehis representation as selling agent. As an out of town seller, Asa assured me he could find local subs to take care of some minor, cosmetic repairs; "afterall, that is what you are paying me for". It has been 2-1/2 months and these repairs have not been made. With these repairs incomplete our home has reduced appeal, and likely confidence, for buyers and their agents to visit a property with these simple cosmetic issues left unrepaired. Any honorable real estate agent would be embarrassed with this situation. In this hot real estate market, we find ourselves with an offer at 10% below asking price (mid-point of Asa's research value). As there is no buyer's agent, Asa has increased his fee split % since "I'll be saving money vs having to pay a full fee". I have balked at this, stating his failure to find subs to make these repairs and demanded a reduction of his fee to the typical split (stated in our contract), and to reduce it more if he fails to find subs to repair the work during closing period. In response, we have received a revised offer which includes in the sales amendment the Selling agent's increase commission, as well as having 0 days in the Seller's Right to Terminate (30 days typical). This will guarantee Asa and Sterling Johnston a higher, and undeserved , commission while providing me no protection from upcoming failure to perform on their part. I feel I am in negotiations with my own representing agent rather than receiving representation services I am paying for. I expect Sterling Johnston to perform their work as promised, and at the commission per our contract.

As an out-of-town landlord, I'm really relying on my property manager to take care of my property…read moreand tenants. David Drake was referred to me by my real estate agent who spoke highly of him and he's right! David is very easy to work with and has done a fantastic job from finding great tenants to managing my property so far. He's super responsive and resourceful. He has stayed on top of everything every time we or the tenants had a question or a request. I can view the expenses and balances easily the Windermere website, which provides a great record for accounting and tax reporting purposes. I can trust David taking good care of my property as well as my tenants.

Avoid at all cost. They are rude, unprofessional, condescending and my experience as a patron of a…read morehome they managed left me never wanting to engage with them again. I moved to Washington state for 3 years for work as a tech executive. I rented a nice house that was managed by Lori Gill & Associates. As a home owner, I understand just how important it is to have good tenants who will not only take care of your home, but also feel like they want to treat the house they are living as though it were their own. When tenants feel disrespected by a management company it's bad for everyone. Here is my professional view of them. As a home owner, I would not engage with Lori Gill & Associates unless you want to make sure your tenants are unhappy, frustrated, and feel mistreated. Not a good way to keep your tenants and ensure they look out for your home. As a tenant, they are difficult to reach, slow to respond to anything beyond emergencies, expect you to contort to meet their demands, communicate in a rude condescending tone, and quick to ask demeaning questions whenever anything goes wrong - which as any property owner knows will happen from time to time. I will never do business with them again.