They will lie and cheat to make a sale. The service department is terrible too…read more They dont care about the customer.

Don't shop here. Worst customer service and didn't even get to buy anything. Me and my mom…read moreInquired about a 2008 Big Horn for her and they never got back. Saw it advertised. I go and see it is parked WAY in back lot and not detailed but nice. She finally talked to a snuff chewing "Countryfield" today and now it's sold. They obviously reserved it for someone they know or their family. Huge lots and dirty gravel for such a big place it's hard to drive through and see anything because no real roads. They just lead you on. She also saw another marked low and they said it was a "misprint". Horrible service all around.

I am extremely disappointed with the level of customer service we received during our recent visit…read more My partner and I had a scheduled appointment, yet we waited approximately 2-3 hours without assistance, while other customers who arrived after us were helped first. We were later informed that the delay occurred because the sales team assumed, based solely on my last name, that we only spoke Spanish. As a result, we were told to wait constantly which ended up being for a Spanish-speaking representative--despite the fact that I do not speak Spanish and never requested such assistance.This situation was both frustrating and concerning. Making assumptions about customers based on their name is inappropriate and unprofessional. Not only did this result in a significant waste of our time, but it also left us feeling unfairly stereotyped. I hope this matter is taken seriously and addressed to ensure that future customers are treated with fairness, respect, and without bias. And yes I did make two separate reviews because no business who deals with the finances of people with many different backgrounds should make assumptions.

The team who built the sale have reached out to repair the situations caused by a rouge element…read more The consequences were enough to repair the trust. I would recommend shopping here. They worked very hard to build the sale. And have been able to keep us as a customer. They save you money. They have the selections and comparisons. They are knowledgeable and had us outfitted to a T. Thank you Steven, David, Maria, and all the others on the floor and garage team. We got a bunk house light from Coleman. It matched our towing capacity, budget, and mission. Give them a visit.

Dealer treats you like a friend. Very nice and welcoming! Was delighted to have Dealer repair my…read moreRV. Even ordered all the parts in advance, before dropping off RV. Service Advisor, David and Service Tech, Jared did a commendable job.

If I could leave 0 stars I would. Shortly after I posted a negative review ai was contacted by…read moreseveral people from Fun Town thinking that I would get my issues properly addressed. I was deceived into thinking we would get better communication from the manager at Funtown and it has now been two weeks and counting since I was told I would get a call back about a repair under the manufacturer warranty. Funny, I reached out to the manufacturer and recieved an immediate response the next day. Funtown continues to dissapoint!

We bought our trailer from Go Play in 2018 and traveled to the hill country to see the total…read moreeclipse from Northern California. We needed a better sway/distribution hitch and Joel at Go Play made it easy to get it done and a good deal just by calling him up a few days earlier. We were in and out within an hour. I can't say enough for the service, friendliness and deal at Go Play RV.

Absolutely rude!!! Thats the only way to describe how I was talked to on the phone and in person…read morewasn't much better. I don't know how this dealership is even still open. The lack of service that was provided not only to a owner trying to get service done, but a potential new customer looking at buy RV was appalling and distasteful. Don't let there Cheap country club atmosphere fool you into believing this place is anything other than a second rate RV dealer.

We have not finished getting the rv yet, but let me tell you about this business! I am 70 and I've…read morebought a lot of big items and NEVER have I had anybody to help like Pablo and Blaize. They took care of us like we was family. Heck, I'm considering adopting them! If ever you need an RV this is the only place to go. And I would give them a thousand stars if it was possible. Don't search anywhere else. Go see them at Rocky Ridge RV in tyler. You will not be disappointed.*************************

Visiting from out of town and had a major water leak. Service worked me in and fixed the problem as…read morewell as verifying everything was connected and working properly! Phenomenal service!

I needed 1/4" Air-line Parts for my Motorhome, something you would think a Large RV Dealer would…read morehave on hand but they don't seem to have. Anyway I found myself trying to locate two Tee-Unions that needed today, but most of the Truck Parts Dealers in Tyler all closed at 5:pm or earlier. I found Rush Truck Center in Tyler, TX to open until 7:30 and it was on my way out of town. What I found was the "Shop" is open until 7:30 but "Parts" closes at 6:PM normally. I said "normally", as pulled into their parking lot Chris was locking the door and heading out. I called out to him that I was need of a couple connectors, he turned around opened the door and told me to come in. He opened the parts department to a non-commercial truck owner, a guy with a small motorhome that needed a couple of inexpensive parts. It's hard these days to find someone that will do the right thing let alone a business with employees willing to help you out. Thank you!!

A trucker recommended them to us due to an issue with our Allison push pad transmission. Motor…read moreCoach would not go into gear, and pad was blank. They recommended two places, the other shop, who eventually repaired the issue, didn't call us back. Until I called begging after being deserted by Rush. So first, the first guy arrived without the proper plug-in for testing. Based on a guess, he sent the TCM, transmission control module, out to be repaired. This was after he borrowed a pad and tried it. It was not the TCM. That company cleared the code and sent it back. This took two weeks. Next, they tried another pad. Each time, I had given them the trouble shooting guide to determine the issue. The 2nd man they sent went through half of the guide and determined it was wiring. He was directed to borrow a 2nd pad and try it, then take it back. He had said he was being sent somewhere else where the next day. He left everything unwrapped and disconnected. We didn't realize no one was coming back until I received a call to pay the bill by entering my credit card into a website. No bill, no explanation of what was done, nothing!! Not only did they not take correct actions to determine the issue, but when they couldn't, they just threw their hands up and gave up without

My wife and I bought an RV from Hayes RV and Bobby in sales was immensely helpful and actually…read moresold us a less expensive unit than the one we originally wanted because the Jayco Grayhawk was better for our needs. He's extremely helpful and knowledgeable and so was Tara in finance and Ronnie in service. Great experience and everything from sales to finance to service was done with great ease and in a timely manner. Thank you Hayes RV

I would wait a year for a part online before i would step foot back into this place of business. I…read morewill take my experiences from this business and do the complete and exact opposite in my businesses. ( I bend over backwards for my customers) these guys in the parts department could care less. Maybe they should have different review for each department i don't know. I can not say that the entire business is a joke but without a doubt the parts department.

We purchased a Keystone Passport 3100RE in May of last year from another RV dealer in Tyler, and…read moreunfortunately, it has been in the shop multiple times for repairs, with them keeping it for weeks at a time. Recently, I had a leak in the water heater and decided to reach out to Pittsburg RV, as they are much closer to my home. I had met Randy, the manager, and thought I would give them a try. I called Randy this week, explained the issue, and Carl Hughes promptly called me back to discuss the details. I dropped the RV off for repairs, and to my surprise, they called the very next morning to let me know it was ready for pickup. I wasn't expecting such a quick turnaround! The team at Pittsburg RV was incredibly professional, listened to my concerns, and got the job done fast. They've definitely earned my business, and I highly recommend giving them the opportunity to earn yours as well. Bryan Caldwell

Matt the owner is very dishonest and did not follow through with what is promised. Has taken…read moreaggravate of my dad and continues to scratch for more money than the work that has been done. Please avoid this business as they are unethical.