Rodrigo (owner) came out to give us an estimate, we agreed on a price and he gave us a start date. His employees showed up and rushed the job on this vacant property. They were simply careless. This should have been a breeze. Instead, it was a nightmare!!
Rodrigo was supposed to put down 3 coats of poly per agreement. After a sloppy first coat, he said the job was complete. When I asked about the number of coats applied he said that he used a sealer but previously declined to use a sealer because of the job size.
The floors looked horrible! There was shavings in the poly everywhere and areas missed by the roller, dull spots, shoe prints and light scratches.
Rodrigo also agreed. He stated, "My name is behind my work, I will fix it and make you happy." He began to show me pictures of his happy customers in Greenwich, Westport and the Stamford areas.
His workers started buffing and applying 2nd coat of poly before the 1st coat was completely dry. i contacted Rodrigo and he stated that it was fine to apply because it dried overnight.
After 2nd coat was completed late evening, the workers left several windows and the front door open during a 30 degree weather night. My heat cycled on and off for the entire night and as you ca imagine, the floors were ruined. The poly bubbled throughout the 1st floor and several areas were flaky and peeling.
Rodrigo sent his workers out to check the floors. They tried to hand sand and applied poly but there were just too many areas to touch up. I tried calling Rodrigo but he never answered or returned my call. 5 weeks later I have not heard from Rodrigo and the floors continue to peel and look worse with time.
Save yourself the aggravation and stay away for this guy/company. They are sloppy crooks!!
UPDATE!
Rodrigo finally showed up 1.5yrs later after my wife messaged him and threatened to post pictures of our floors on Facebook. He agreed to stop by and take a look. He came and offered us a refund. I was very happy to accept but he had another offer on the table. He wanted to personally re-do the floors. We agreed on the 1st floor to start in (4) months and 2nd floor at a later date of our choosing.
Rodrigo offered to stain our floors before applying poly. Obviously, the refund was very appealing to me but his offers were more appealing to my wife. Since she contacted him in the first place, I left the decision up to her.
The 1st floor was completed while we were away in July. The floors came out BEAUTIFUL! We chose a Provincial Stain and it really enhanced our floors. It really brought out the wood grain. We are happy with it this time. Hope he will be available to complete 2nd floor as promised when we need it. Until then, 3.5 stars rating read more