New remodel with only one teller. 1 hour wait. This was going to be a negative review. Let me state…read moreI do not like the remodel, however, after me waiting in line Raul was a bright spot. Kept smiling through the whole thing quite attentive and great customer service. Thanks for making my day a little bitbetter Raul.

Wells Fargo is the worst bank I've ever worked with. THEY WILL SCREW YOU OVER!! No matter if you…read morehave a bank account or a mortgage they will make everything harder and more expensive and they will take your money!!!

We were long term Member One members and loved them. The conversion to Virginia Credit Union was…read morepretty rocky and we weren't so sure it was going to work out the first 2-3 weeks. Thankfully, with persistence on both sides, things have smoothed out and are now going pretty well...we are now looking forward to a long term alliance!

we've been members for atleast the last 45 years. we've…read morenoticed over the years that vacu is all trying be out in the community for the members. why are the majority of your new locations further out from the city of richmond. henrico county, chesterfield county & points in all directions from this. years ago i suggested that you open up a branch just outside of the boulders complex.....it didn't happen. yet you open up branches everywhere but at the stonebridge shopping center. for some reason vacu just doesn't want to open up a branch nearby their customer base. years ago at the end of boulders parkway at midlothian turnpike there was a closed southern bank building that could have been gotten for a song and a prayer. not all of your members want to drive a considerable distance. the only thing that has saved me is your mobile app and mobile check deposit. as a senior citizen please atleast consider new branches closer to the confines of the city of richmond. what i have seen over the years is......build further and further out. don't be concerned about the members who live closer in. respectfully submitted by patrick atkinson

Great customer service! We opened up a checking account here when we moved into the area and our…read morebanking rep, Sharon was A++ Being a member of a credit union is nice because you get more personal service as opposed to being a part of a big corporate bank and when they make errors (if they do) they are more accountable for it. The only issue I have about VACU is they aren't as up-to-date on technology services like for example, Navy Federal, which in all fairness, is a much larger worldwide credit union. Their website is rough and their mobile banking is not very efficient to use, IMHO. Like your deposit under $200 would hit right away with Navy Fed but with VACU, you won't see it until maybe 24 hours later after 9am. VACU is just local to Virginia and all we needed to qualify for membership is be a resident of Richmond. But in any event, I have to give a shout out to Sharon for helping me notarize a document using e-verify, which neither of us had done before, but she was cool and patient with the process and we got it done and this service is free as a member of their credit union.

I've been banking with this Bank for over 10 years. Today I was turned away because they said you…read moreneeded an appointment because of COVID. But I've been at this particular bank several times during COVID never had to schedule an appointment. I was about to open another account with you all to put a lot of money in YOUR bank. And was turned done. Will be banking with someone else.

This is the worst bank on the planet. They froze my card on a Friday and now I am stranded in the…read moremiddle of the night with no gas and will be unable to work until I can get my money out of the bank or use my card. I will lose $350+ for not being bake to use my card this weekend. No fraudulent activity has taken place. They did not contact me. Screw this bank. I've always hated them. I cant count how many times I bounced in the past when I asked them to freeze but nooooo. Bounce after bounce. Now I have $700 in there and it's frozen. What a joke! Thank goodness I can now switch banks I've literally been stuck with them for a decade.

Have been with Partners for many years and have never had a problem. Debit card always works when…read moreI am out of country and the staff are always helpful with any questions you may have. Would definitely refer.

Albert and his people made buying our house as easy as it could possibly be. He was able to save…read morewhat had become a nightmare situation with the lender we were working with initially, and as soon as we switched over to 1st Call, everything went quickly and smoothly. We probably wouldn't be in the house we are in now without him. The folks at 1st call are friendly and very easy to deal with. A large majority of the documentation can be done quickly and easily online. Closing was scheduled for after my work hours, and was done in my home. Couldn't have asked for easier or better. When it comes time to move again, you can bet 1st Call will indeed be our 1st call.

From the owner: Our goal is to provide an exceptional home buying experience for the lowest possible cost.read more

Richmond has a lot to offer. Museums. The art museum is our personal favorite. Food near by is…read moregreat and there is a lot to Choose from. Canal walk is interesting . Do NOT go alone. There are a lot of homeless. No public bathrooms either. There are restaurants but you have to check when they open . Be Careful. Botanical gardens are in Richmond and historical areas also. Lots to see and do and again great places to eat in those areas. I recommend taking a cooler just to make sure you stay hydrated Whether it be a day trip a weekend trip or staying a week there's always plenty to do in and around Richmond. I highly recommend vacationing here.

With Hurricane Ian headed in our direction, we opted to cut short our vacation by a night, to get…read moreout of town before the deluge. The right move, but resulted in us leaving a lot of meat on the bone when it came to exploring Richmond. With the one full day we had left, we visited the American Civil War Museum, found the Emancipation & Freedom Monument, drove through some of the historic districts and up along the shallow rapids of the James River. It was all great, but the further we went, the more interesting the city became. The art and food scene was everywhere downtown, with galleries, cafes, breweries and restaurants dotting the streetscape. Found Edgar Allan Poe's home on a cobblestone street. I didn't know he lived in Richmond, too, as he also spent years in Philadelphia in addition to his main domicile in Baltimore. That dude got around! My main interest was in the Civil War, which is why we went to the ACWM. The best part of that center was the creative adaptive reuse of the old Tredegar Iron Works. That early 19th Century complex made much of the armaments used by the Confederacy and all the red brick manufactured to build most of the original buildings in the city and surroundings, including the industrial development where this factory was itself set up. The remaining large smokestack and metal waterwheel definitely caught my attention. That used red brick is literally everywhere. The Virginia Statehouse is right next door, and Jefferson Davis' Mansion (White House of the Confederacy), not far away. That Richmond is but 75 miles from Washington, DC, is astounding and explains why it was under siege by Union forces for so much of the hostilities (and why General Lee spent such efforts to bring the war to the north by invading Pennsylvania and threatening Washington itself). They were too close to ignore and offered attractive targets of opportunity for the Army of Northern Virginia. Richmond deserves a lot more time to discover its history, charm and secrets. We will be back.