Everyone is so nice and accommodating at this location. They try their best to make something right. The virtual appointments are convenient and as thorough as seeing someone in-person. There is a bit of a wait but that is to be expected. They worked with me on getting me a cute pair of glasses and although my lenses were pretty pricey due to my bad vision, but they were able to modify things to be more in my price range. read more

I am done with MyEyeDr in Benton Harbor. I've gone to them for several years. I had an issue with them a year ago with a broken frame that was a few months past the warranty date. I was happy to pay for the repair. Finally, after complaining, they repaired them and charged me a small fee. This year, same thing. My frame broke one month after the warranty expired! I was willing to pay for the repair but Teresa told me they couldn't do it. Finally she sent a request I to the main office and said she would call me back within a week. It's been almost two weeks! Nothing! They never follow up! I have moved on. I've ordered a new pair of glasses from another business. I will never go back there again. read more

I debated posting this review since I want any and all businesses in my neighborhood to be successful but I couldn't stay quiet. I made an appointment request with RX optical online. I got a call back, to my cell phone, and Lisa asked what times worked. I made the appointment and while we were on the phone I had Lisa confirm my provider was "in-network" which she did. The day of, I had a really busy work day and was worried I wasn't going to make it in time. I called Lisa back and she said they were so busy I couldn't push it back. I said to hold off and I'd call her back. Turns out I was able to make it but when I got there she'd already given my appointment to someone else. Fine. So then I made an appointment for the following week and I show up and there's confusion with my insurance. First the girl there asked for my insurance information since they tried to call me ahead of the appointment to get it squared away but they had the wrong number and couldn't get in touch with me, (even though Lisa called me the week before at that number) then she asked for my health insurance information. ‍ then after waiting and waiting she got off the phone with someone and told me my insurance was not accepted at that location but at a location in Portage. WTF?!? If you decide you have to go to this location and happen to get Lisa on the phone, ask to make arrangements with someone else. Sorry. read more

giving this one star review is being genereous on my part. i strongly believe this eye doctor has the proper credentials to be in the vocation he is in which leads to believing the rest of the staff is underqualified. the glasses i received were not the right prescription and when i communicated this to the doctor, well he acted like he could care less and told n me to go elsewhere since they could not fix the prescription without more money. i think the federal trade commission needs to look into this business as it is frauding the public out of their money read more

AVOID AVOID AVOID. I went here for an eye exam, and the woman out front was fantastic. but that was the best part of this trip. The Doctor was not friendly, the exam was rushed, and the doctor kept accidentally hitting me in the eye with the machinery, WHICH HURTS. Now, I know im not a doctor, but, as far as I can tell, you aren't supposed to put machines in the eyeball. even after that, I decided to take a look at the selection of glasses, which, while alright in amount, the selection kind of sucked. I only give two stars because of the friendly service in the front. read more

Have been a patient here for many years. I moved to their care due to insurance and dissatisfaction with another independent provider. The doctors listen to your concerns or answers about how you are doing, and I have had them make suggestions about other concerns they see in their exam. Both eye doctors and dentists can see signs of other, perhaps unrelated health issues, in the coarse of their exam. They were the first to acknowledge such a thing. I also can say I went to a provider that offered a great price on 2 pairs of glasses with free eye exam. What I found was that despite loving all the choices of frames, they were not as sturdy as I have had in the past, and the glass used for the prescription lenses was inferior. I had the prescription re-done at Rx. Frames are expensive, but I now appreciate the sturdiness of higher quality frames. It allows me to update lenses and skip buying new frames. I have been seen at the Benton Harbor, and St. Joseph offices. read more