I have had a really good experience here! My optometrist that I had been going to since grade…read moreschool retired a few years back and I finally decided I needed new glasses and figured I'd give Eye Care One a try as I live down the road. They've been really great about everything! I actually ended up buying my frames online from another store and they've still been incredibly friendly and patient about me going in for adjustments and questions while I sorted out issues with the frames (tip: don't buy glasses online!) My wife goes there as well now and had a similarly great experience. For some reason I was always lukewarm on the idea of going to a chain/franchise but am pleasantly surprised. Thanks!

Been going to the Henry St location for several years. ALWAYS been treated well and have had…read moreexcellent service. Great people!

This place is a joke! I called to get the information about some glasses made by the North…read moreMuskegon office. I spoke to a woman by the name of LISA. That's all I will refer to her as. She was rude, belittling, and tried to speak down upon me. I had glasses made with them with my insurance and am trying to having another pair with my brother since he is an optician in another state. All I was asking for was the PD measurement and she "LISA" tried telling me that it's against the law and the only way for her to give me that information is to pay $25 more dollars for this simple measurement, which what really means is to "extort more money from me". Than she tried saying this is office policy. So this is office policy to take your measurements for free to make your glasses that my insurance paid for but when it comes to wanting that same measurement now she "LISA" is trying to charge me money. Well I will be making a phone call into my insurance company VSP to look into this further along with their financial records as they are extorting money from others by doing so. This is not good for business as referrals are a foundation for any practice to survive. I will never recommend them to anyone after how I was treated and spoke to.

Not sure what's going on with a 1 star review, so I'll give it a 5. I've been coming here for more…read morethan a decade now. My entire family goes, including my autistic son. They've been nothing but professional and accommodating. They went out of their way to order those Miraflex glasses for my son in more than just the baby sizes that most optometry places carry. And when he breaks them, they're quick to replace them. They've even helped style-clueless me pick out a pair of frames that make me look about as cool as I'll ever get. I've had no problems at all working with this place and my vision insurance. 5 stars. Would recommend

Walked in looking for a place to get my frames adjusted as they kept falling off my nose. There was…read moreonly one employee working so I wasn't greeted when I walked in as he was busy helping another family. I waited around and looked at the different eyewear options for 5-10 minutes before he checked in on me. He happily agreed to fix my frames at no change! It took him less than 60 seconds and I was out of there! The interior is definitely a bit dated and will give you a small town vibe but I got what I needed so I'm happy I stopped in.

Best deal in town! I have been buying my glasses here for years. The selection and prices are very…read moregood. The customer service is friendly, professional, and prompt. Glasses are under warranty for a year and adjustments are always free anytime. Everything you could ask for. A+

I have looked forever to find an eye doctor in Michigan who focuses on prevention and eye health…read more Dr. Totten was so amazing and takes pictures of your retina as a regular part of care and not just when there is a problem. That is something that is hard to find in our area.I felt that his exam was incredibly thorough. He was also fun to chat with and seems like a really great person. The office is clean and has a great vibe. I'd highly recommend this office if you're looking for a new eye doctor!

Waited on immediately by a very pleasant sales person. I found a frame which I liked but need to…read morego to Shoreline where my current frames were made so I can get the name of the lens.