My family has frequented Harbor View Eye Care for over 15 years for eye exams, contacts, glasses,…read moreand high-end Maui Jim sunglasses. Upon my recent visit to my hometown, Dr. Meengs gave me an 8:30 am, fast exam, fitted me for contacts, and explained everything in a friendly manner (5 Stars to that man, he is awesome!) But then I went to the front desk and the customer service took a verticle nosedive into Hell. An older man by the name of Brian took my paperwork. After Meengs returned to his office, Brian gestured toward a display and shortly said, "You need glasses. Pick something." I finished about, found some frames, and asked for lenses slightly weaker than my full-power prescription because I've struggled with migraines in the past. Brian simply said, "No." I pointed out that Meengs had agreed to do so. But Brain looked at my paperwork and said, "Only for your contacts. And I wouldn't have agreed to that. You should be wearing your full prescription." At this point, I thought I was speaking to a senior optometrist. After all, he had just voiced disagreement with Meengs' prescription. Sensing I would get nowhere, I asked for my written prescription so I could excuse myself. He gave me a paper for full strength glasses, which I hadn't even tried. Then he refused to give me a paper for the weaker contacts that I was actually wearing at that moment! Flabbergasted, I left, feeling as though I had wasted my time and money. Over the next week, Brian called me several times. He kept telling me, I needed to pay for glasses so that he could order them. Consistently, I asked for the slightly weaker lenses, the same strength as my contacts. Repeatedly, he dismissed anything I had to say and stubbornly told me, "No," and, "That's not legal," and "I won't change your prescription." Given how forceful and finite he spoke, I began to think that perhaps he was a new owner... I did not want to deal with such a pushy and unfriendly individual. Except he had sent in my Maui Jims to be fixed; I had to go back to pick them up! On the morning of my flight, I went to get my sunglasses. Although I approached him as friendly as possible, Brian was short with me. He overcharged me for the service of sending in my sunglasses. I asked for an itemized receipt, which he spent 5 minutes doctoring. I did not want to go around with him over $50. Except this time, my retired businessman-father was with me and he wasn't having it. Brian refused to go over the receipt. He REFUSED to give my father a PEN, (seriously!) He told us, "[we] should just leave," because he did not care what we had to say about how he treats his customers, "[he] was there to make money," and we weren't buying contacts or glasses. In the end, I went elsewhere to an ophthalmologist, and without issue, got what I needed. Both the ophthalmologist and an optometrist agreed, there is nothing illegal, nor liable, about selling weaker lens than a prescription, one simply won't have the best vision possible. 20/15 vision isn't worth migraines, not even 20/20 imo. So what's the best part of this customer's nightmare??? Brian is an OFFICE MANAGER!!! This stubborn, inhospitable man who voiced disagreement over my exam and my prescription is NOT an optometrist! Harbor View Eye Care is a nice store with a great location and an awesome optometrist, (Meengs.) BUT the 'non-owner office manager' is a grade-A.rrogant sob who has no business calling the shots on anyone's prescription, let along giving any type of medical advice. He should have referred to the DOCTOR who was literally down the hall or asked for additional paperwork if he felt anyway liable for filling a customer's request. Get this powertrip away from people or at least some hospitality classes!

So pleasantly surprised to see how wonderful the entire staff was! From setting my appointment…read morewith Amber, to the final goodbye. I have never felt so welcomed by any other eye care company. Thank you, Harbor View Eye Care, it felt like the most normal experience in 2+ years. That means everything in this crazy environment! Awesome experience!

Assistant did not introduce herself with her name when I was called…read moreI thought she was the dr. There were no other patients waiting I felt very rushed The assistant spoke.."come this way" And when I looked up she had already dissapeared around a corner. My apointment was August 24 of 2026... Other than feeling rushed by assistant....It went vwey well with Dr. Wilson....

They give a good eye exam but their reception desk and appointment personnel are very rude and…read moreunprofessional. Do yourself a favor and take your business elsewhere!

This place is incredibly unhygienic and unprofessional. On my fifth return to adjust my nose piece…read moreon my frame which had broken skin, I asked for a new pair of glasses and the guy said no. The markup is so bad and they are making big profits but not hiring exceptional staff and enough of them. Greedy.. They were shutdown by the Board of Health as they refused to follow covid guidelines which is unbelievable and obnoxious given that they house medical staff. Stay away!!! Walmart's Optical is a hundred times better!!

I went there for glasses. I had insurance. The girl…read morebehind the counter said with a surprised tone "Wow....you have the BEST insurance I've ever seen" That was good to hear. Still cost me $240 out of my own pocket! For ONE pair of glasses. Then I lost my job and insurance. Next time I went to America's Best. It cost me $90 out of pocket....with no insurance. For TWO pairs of glasses. Something just aint right.

If I could steer you away from this office I 100% would. How I would describe my experience in a…read morefew words is disrespectful and irritating. When I went for my first visit at shoreline vision I was treated as if I was an inconvenience to them. I never want to feel the way they made me feel ever again. The front desk women were rude and made snarky comments about me. The moment I left I told myself I would never return to their office for my eye care. I have had contacts and glasses for 19 years and this is by far the worst service I have ever received. 11/10 would not recommend! Even in my few times after my appointment they have been hard to work with over the phone. Later I went online to order my contacts my address was wrong on my billing and delivery. I looked over my papers and I did not once mess up my address. I will be finding a new eye care office asap.

From the owner: Shoreline Vision is the largest eye care provider along the West Michigan Lakeshore. We are a…read morecomprehensive medical practice that provides extensive eye care services from eyeglasses, safety glasses, contact lenses, and routine eye exams to glaucoma and retina care, LASIK and cataract surgery. We span the lakeshore serving patients from Ludington to Holland to Allendale.