Hey y'all! I'm a 6 yr, all-star, elite reviewer on yelp.
I…read morewrite over 100s of reviews from my experiences at businesses. I go to all YELP elite parties & events gathering free items from generous businesses, no issue.
Today, I'm reviewing my PAID service at this business. I was as in-depth as I could be here...having written more, I couldn't fit it all into the character count.
My 5 star was changed to 1 star today! Unsatisfied!
Here's why..
I purchased a 3-month package at $200, up front. That is $69 a month, already over-priced but hey I supported!!
I went here weekly for 3 months, at first, I bought into it thinking it would be good idea due to the turn-out at the free party they had! I liked the energy at the free party! That made me ask about pricing.
Never did I once ask about if the membership was free, or if anything was free. I asked about pricing. I spoke to someone over text and I even asked about pricing about their podcast room.
I was WRONGFULLY accused on text by JOE, that I was asking for something free, when in reality, over text, I asked about pricing, I asked about the podcast room and was told by their podcast guy, what he'd charge me, to use the podcast room and what he wouldn't charge me to use the podcast room.
BAD CUSTOMER SERVICE on their part. The first straw! RED FLAG!
Anyways, I started to go to the gym, I kept to myself, using the door system, having read the instructions on how this is a NON-SUPERVISED GYM, so I just did my own thing while there, getting out my own equipment, on my 2nd day there, I was RUBBED THE WRONG WAY again, by a staff, named GREG, who I didn't know, who didn't know me, he approached me from behind, he did not carefully introduce himself, he just TOLD me-as asking me if I could put away my rack, in which I didn't remember leaving a rack out, but if I did, I wasn't done with it, I said to him, why didn't you introduce urself, first? He responded with disrespect that it didn't matter either way he worked there and they put their stuff back!
Hahahaha really? My intuition never lies to me! I just knew he was targeting me. He had targeted me on MY first day working-out there, he came to me randomly, & asked me if he could use the same equipment I was using, while I was using it...
I felt like it was an attention grab w/ the wrong approach and yes I sent the gym owner a text about it letting him know his staff didnt have manners!!!!
As I started to go there, I noticed, JOE told me how they put their equipment back, how they keep the gym clean and from my daily perspective, that was a false statement.
Countless times: I've seen equipment being left out, no supervision, no one telling someone to put their stuff back, I've seen countless times the gym was dirty, dusty, nasty smelling restrooms, sink was broken, restrooms smelling like crap, trash cans filled to the top, lots of dust on the equipment, floors filthy... so the whole truth wasn't being told. But none the less I held back and held my composure to at the least get my money worth.
BROKEN DOOR!!! 2x..
So I went there literally for 3 months straight, till the end of my 3 month membership. I was targeted total 5x by GREG... none of the times was he POLITE, or friendly, but was to other people there. I noticed this and stop going there due to him rubbing me the wrong way MANY TIMES!
I FELT TRAPPED!
I've spent my hard earned money there and I demand effortless customer support which was NOT RECEIVED.... The owner JOE, could had gave me another 2 weeks... (I asked to freeze my last 2 weeks) but I didn't use my last 2 weeks..... on the house... since I paid for those weeks and didnt USE THEM, just to show remorse & to COOPERATE with me. Once again, he didn't, he's a bad sign, has bad juju.
I today asked for a refund since they billed me again for a 4th month at $69 on auto pay without my permission.... I believe they said I it would be auto pay after the 3 months is up, but I wasn't made aware or asked again if I wanted to continue being billed. Which I didnt. I stopped going here little by little over time in the last 3rd month.
BIG lack of understanding...... A business can easily work with you and say hey, I'll refund you, knowing u won't be back and thanks for letting me know right away, having missed your freeze and you haven't been back since... I understand. But NO... he wants ur money!!
I've kept it professional and held back, held my composure focusing on my workouts soley but mannnn, NO, I wouldn't had committed to a contact here! Just wasn't for me.
I now have access to 2 FREE modern gyms & 2 new free podcast spaces elsewhere, can come and go as I please. No hassle.
The very unprofessional OWNER JOE, leaving a fake response to me.....he was texting me at the same time being fake!! I'm providing proof that my comment about leaving a review that wasn't great after 3 months of going there wasn't a threat.... He's not a good person. I show the proof!
My bank refunded me!