I wish I could give a zero rating, not for the flight or crew, but for their complete and total lack of customer service, for their deficient AI bot and their fake automated customer service line, that continually disconnects you.
I bought 6 tickets, but when it came to checking in online it wouldn't let me check in my grandson, because it kept saying that a minor couldn't fly by himself. . .there were four adults on the same ticket, but their inadequate system didn't recognize that. I tried different devices, I tried the app and web, I tried calling, I tried sending a message - all to no avail. But I thought no prob, we'll clear it up at the airport. Nope. They charged me an additional $414 (which nearly doubled the costs of the original tickets). At the airport, I showed proof of the calls, and showed that I tried to contact them via the internet. Nope.
When I got home I continued to try to get ahold of them. Nope. Thank goodness for AMEX. I'm going to submit a complaint with the FAA as well. I have called every number I can find, you cannot get a live person. Obviously this is by design.
Not only do I deserve a refund, I deserve an explanation. I bought and paid for the seat (six seats) what is the difference when, where and how I check in? What would happen if we didn't show at all. . .do you have one of those "policies" that your BOT keeps sending me about "no shows"? This check-in process makes no sense, it is just a not-so-clever way of gouging customers.
It is not only what you do, but how you do it. . .and your customer service is just appalling (but you know that). I will walk to my destination before I will ever fly you again.
Please post a phone number for a live person. . .you should fire your AI Bot. read more