I had a great experience at this U-Haul storage location. The General Manager Ben Holen and staff…read moretruly went above and beyond to help me get set up with a storage unit that fit my needs. Last year I had to move overseas came back 6 months later and they still continue to be so kind and generous. Everyone was so patient, and extremely helpful from start to finish. The GM stood out in particular--not only managing the location but actively working, moving, and helping customers directly. You don't see many general managers who stay that hands-on, constantly moving, helping, and going the extra mile like he does. The staff were also supportive and willing to assist in every way possible. Moving and organizing storage can be stressful, but they made the entire process feel smooth, easy, and well taken care of. I genuinely appreciated the level of service and care I received and would highly recommend this location to anyone needing storage. Thank you for all that you do it's much appreciated

I come here periodically throughout the year when I need to rent a trailer (usually to move a large…read morefurniture item). I've always found the staff to be very helpful, especially those who help to link up my SUV to the trailer and then unhook it upon return. I think this location is easy in and easy out, which I also like and appreciate. I've frequently done same day rentals with no problem. This is always the location I select when picking up a trailer (except on the rare occasion the size I need is only available at another location).

Picked up a sleeper rental. First thing it smells sooo bad of cigarette smoke. 2nd the exhaust…read morebrake isn't working. 3rd the fuel guage isn't working. 4. The steering wheel is shaking so horribly at 45 m.p.h. and the vent wings don't open in the sleeper. Now I had to stop a another penske down the road. To see if they can fix the issues.this is the 3rd truck I've rented out of the Denver area penskes, I think I'll start going to ideal lease or maybe find a ryder.

They rock what amazing guys that helped me. I always use Penske rental from Atlanta to Seattle and…read morenow from Seattle to denver. They kindly asked if I could turn the truck in early before my due date. No problem I had 3 days extra Mayer's and Brice excellent and professional thank you guys

I don't recommend renting here, especially if you reserve your truck online. I scheduled a rental…read moreonline to pick up at 1:00 PM 1 mile from my house. When I went to pick my truck up I found that the online system set my pick up for 5:00 PM. They had no truck available. I asked when it would be there and was told they didn't know, but offered that I could pick it up at the location at 53rd and I-25. I drove there, no Penske rental, googled location and found it is at 53rd and Hwy 85, an hour wasted running around. They were very nice at the check out location, and said that they would arrange for me to drop the truck off at the original pick up location. I asked about the extra mileage (18 extra miles) that I had to travel just to get to the original pick up location and they said I wouldn't be charged for extra miles. I drove the truck to my house, where it sat and was used for storage for a week. I then drove the rest of the way to the original pickup/drop off location to return it. This is where my patience runs out. I was told that I couldn't return it there, and that there is no adjustment for the mileage. Keep in mind, the only miles on the truck during my entire rental period are the miles from their hub location to the place I should have picked it up to begin with. Final bill for mileage was 10 miles and they dropped it to 5, essentially charging me to transport the truck to them so I could rent it and drive 0 miles. The charge isn't as upsetting as the complete lack of customer service, inconvenient to chase the truck to start with, wrong address, and mileage charged. I hate UHaul, but will use them next time over Penske.

Wonderful staff, clean trucks, clean office. We rented a 2026 Ram 2500 from Parker Berry for our…read moreepic family vacation we had been planning for months. We used the truck to tow a camper and explore Colorado for a week. The first night, the 2026 Ram left us sitting with no battery power at a Walmart 3 hours away. (No fault of Enterprise) The next day, we contacted the office to make them aware of the issue. Albert Northrup stepped up to assist, as Parker was in a meeting. He contacted the Colorado Spring office to arrange a switch out. Mark from the Colorado Springs office was waiting for us with a 2025 F250. The truck was not as nice and roomie as the Ram but it was reliable. We continued our trip without any other issues. When returning the truck to the Commerce City office a week later, Mary Kate and Parker were there to apologize for the inconvenience and eager to hear about our adventures. The staff's customer service skills were amazing, but Parker was TOP NOTCH!! Thank you everyone!

I agree with the other reviews. Mary Kate doesnt care about her job. Thats exactly what she told me…read moreafter telling me that my reservation for a truck isnt available and that they wont do anything for me! They cant get any kind of vehicle for me! I booked the van a month ago and also received a confirmation yesterday. They failed in so many ways! Im stranded here as im out of town with no vehicle now! Do not trust these people!

Located at the downtown warehouse of Student Movers Inc., these guys are hands down the best truck…read morerental place in D-town. I have used them twice for local moves. The service was fast and friendly, and the truck was clean and in great shape both times. A shout out to Josh, who hooked me up on both occasions. I highly recommend using these guys! (I mean, of course, if you need a rental truck or movers. Not just for no reason whatsoever...)

Their truck died in the mountains. Had to have it towed for 2500.00. They would not refund the…read morecost. terrible company. do not do business with them

Spot on service from beginning to end…read more They met my needs with a request for a reasonably sized truck, at the time and day that work for me at a cost I didn't feel bamboozled on. Customer service at this location was spot on. I was greeted upon entering. During the truck check out, you could see they cleaned it up (interior cab, outside, and storage area). Even the cab had a nice scent to it. The truck seemed fairly new. It had cruise control, aux input, and a strong working air conditioning system. With all that said, I highly recommend checking with them if in need of a moving truck.

Easy to rent online…read more First month was free and came to the facility on my move in day. Walked through agreement with the people at the desk. Facility itself was ok. A few bugs but nothing or after I came back to remove my items. Called a month before my move out, noted in my account and after I moved out was all set.

Drive all the way during store hours (2:30 on a Friday) and the door is locked. I call them and…read morewhoever answers tells me the manager just isn't there right now and says they'll contact the manager and call me to let me know when she might be there again. What kind of business is this? Three strikes you're out, on to the next.

The staff is quite responsive to their customers. Tracey took or return all my phone calls. Ed, the…read moredriver, was quite attentive to my belongings and tried to park the trailer where I wanted it in the yard. Unfortunately, the moles are bad this year making my yard very soft whether dry or wet. Therefore, he parked it in the driveway. The service was very quick from pickup in Colorado and delivery in Missouri at a good price. I've used these guys three times and would again in the future.

Had a seamless experience! My one relocube was delivered when scheduled, and pick up was easy, I…read moredidn't even have to be there. Super easy and streamlined on both sides! I called the service center multiple times and everybody was kind and knowledgeable.

Propane fill was reasonable, but took longer than expected. Bay was full with an employee sitting…read moreon the back of a truck so had to go inside to get an employee's attention, then take paperwork back inside after the fill to pay.

If I could give this place 0 stars I would there has been several times were we need the gas tank…read moreto be filled and the manager never wants to fill it up and always comes with attitude towards us like if we were the ones to blame for his mood. If you're gonna be rude and moody at work just stay home!!