The employees at this casino, overall, seem happier than at some others in the valley. Very helpful…read moreand welcoming interactions with bar staff, restaurant staff, security, and restroom attendant. There is a large selection of machines and some table games, a keno room, bingo, and sports book. There are decent food options, including a quick-serve counter, a sports bar, a steakhouse, and I think a deli or diner style place. There is a large parking lot; I didn't see any parking garage or covered parking, but that may have been in a different section (important to remember in our warmer months!)

My friends and I went to casino arizona bingo hall on Wednesday February 4th, 2026. We witnessed a…read morehorrific display of 2 regular bingo players by management and security. There were 3-4 young inebriated people that where antagonizing one of the 2 ladies since they sat down very close to her. She had 6 machines and was playing papers also. The inebriated young people kept pushing the lady with 6 machines personal bags closer to her so she wouldn't have much room to play all of her machines and paper. This went on til half way through se and session. There was a drunk boy that started calling both ladies f ing bitches repeatedly. The drunk girl asked if the lady with 6 machines had a problem with her. The lady with 6 machines was trying to daub her papers and and the boy said hey you f ing bitch. The lady with 6 machines said she didn't have a problem with her but would they stop pushing their bags into hers and stop touching her stuff. The inebriated girl started yelling at the lady with 6 machines that they were their first. The inebriated people only had 2 machines. They had plenty of room to play without touching the other ladies bags. But they were antagoni,ing her all evening. Thought it was funny and continued to touch the ladies bags and personal items. The drink girl started yelling MANAGER!! The manager came over and the drunk girl started a big fiasco with the manager. The entire bingo hall heard her. When the manager, Laura, came over ​she tried to get the drunk kids to move to a different table. The drunk girl yelled" Im not moving, we were here first", those f ing bitches need to move. The drunk boy kept saying to the ladies, "what you gonna do about it" right in front of manager and security. That sounded like a threat. He was threatening the 2 ladies right in front of security, who was being very friendly with drunk girl. The manager snatched the lady with 6 machines, snatched her phone out of her hand and told her she couldn't record the incident. She was answering a text message from her daughter. So manager gave her back her phone. That was uncalled for as the entire fiasco was uncalled for. There were at least 3 security guys around lady with 6 machines. The other lady asked if she could just move all her things down to her area. He said no, and you need to stay out of it or you can leave. Both ladies were trying to be calm. They told the lady with 6 machines she had to move all of her things to another table or leave. They didn't want to hear what really happened even when another player told them the drunk kids were in the wrong. They made the woman with 6 machines leave. They told the other lady she could stay out of it or leave too. After the lady left the drunk kids were laughing and trying to antagonize the other lady. She didn't respond to there potty mouths. She was dabbing her papers and the other ladies papers. One of the floor persons were very nice and apologized to her but she had to take all of the other ladies machines that she was watching. I was told it was because the lady spent over $400 on bonanza alone. And another $300 on machines and papers. They only gave her back the money for bonanza. In my opinion the manager that snatched the ladies phone out of her hand and all 3 of the security guards were very unprofessional. Just because the drunk girl was flirting with them they let them stay and the lady with 6 machines were walked out of the building. They should of made the drunk young people leave. It was not the lady with 6 machines fault. The drunk people were antagonizing her the whole session. So you kick out a loyal bingo player and want to kick out the other lady too, because the drunk people, who didn't spend a penny, got to stay and threaten and cuss at the ladies. Both the ladies play bingo and spend a lot of money in the bingo hall. Yet they were the ones penalized for trying to play bingo while a bunch of drunk young people were there to antagonize and see how far they could get by being rude and disrespectful to the ladies. I doubt that the ladies will be back. They have spent thousands on bingo. The drunk played nothing. But they were young and flirting with security so they kick out the lady who was just there to play bingo. I would be very surprised if lady with 6 machines didn't sue for manager snatching phone out of her hand and security being so stupid and took drunk people's word for everything because they were flirting. This was a very horrible incident to witness. There are too many other bingo halls close by that we will be patronizing instead of casino arizona bingo. This is not the first time security have been unprofessional and rude to other patrons. I've witnessed it 3 other times. They don't want to listen to what really happens. They ​​​only pay attention to those that flirt or those that are not white people. I myself am a proud black woman. The 2 ladies were white. The drink people were mixed. Your loss. 5 loyal gone

Had a great stay at the Valley Ho this weekend! My husband and I did a staycation for a friend's…read morebirthday and had a wonderful experience. The customer service was excellent. After we checked out, my husband realized he had accidentally left his wedding ring in the room. The front desk immediately had someone check, found it, and had it waiting for us when we arrived to pick it up. We were so grateful for their quick response. My only complaint is that the platform bed was quite noisy. Even rolling over during the night made it creak. Other than that, we had a great stay and would definitely return.

Loved my experience here, even if it was for a short stay. The friendliness of the the staff made…read moremy stay even more memorable. Upon arriving I was greeted by Scout (sp?) who was enthusiastic and gave me multiple ideas on things to see and do in a short amount of time. I also witnessed both her and Luke handle a situation with the person in front of me with kindness and patience while being very busy. Looking forward to coming back and bringing my weenie dog to get lots of pets from the staff next time!

Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

Enjoyed a nice stay at the Courtyard at Salt River last night…read more Close to all the things in Scottsdale, it served as a great jumping off point for our first day in the area. The rooms and common areas were all clean and tidy. I couldn't find areas of disrepair anywhere I looked. We were even greatly by the friendly staff after arriving in the wee hours of the morning. Best part was sitting out by the pool and seeing numerous hummingbirds hovering about. A simply perfect morning

Christina and Brooklyn were super friendly and helpful on Monday. Needed a highlighter and there…read morewasn't one for purchase so they gave me one. Had to finish a book I was reading for a lecture and they kindly gave me what I needed. Every interaction here has been very pleasant and professional. Marriott does it right. Thank you for making our trip a lovely time.

This year's girl's trip was a visit to the Omni. I'd never been to Scottsdale before, let alone…read moreleft the Phoenix airport so I wasn't quite sure what to expect. With it' stunning mountains, palm trees and ritzy houses, Scottsdale is gorgeous. Bonus points for only being about 20 minutes from the airport. The hotel itself is beautiful with a ton of common areas to enjoy the sunset and scenery. It was a little chilly so the number of outdoor fire pits were very much appreciated. I was put in a room in the 17the or 19th building. I got lost a couple of times as it gets quite dark and the property is a bit of a maze. My friends were closer to the entrance. My room was nice but I felt it needed a bit of an update. Unfortunately I didn't receive my member benefits. I think this is a good resort for meeting up with a group or family, though there were plenty of couples while we were there. I didn't pay a ton for our stay which was good because I didn't really consider it a luxury property. A few things to note: the convenience store is only open till 6pm so plan accordingly. They will take you in a golf cart to your room. The pool is heated in the winter. Uber only takes a few minutes to come get you.

Very difficult to review. The location is perfect with gorgeous views of Camelback mountain, well…read moremanicured grounds and a very peaceful atmosphere. Service was, however, subpar for a resort of this type. Front desk was inattentive and did not react as one would expect when we found larvae in the sheets and on the wall! No urgency and no empathy. Bugs in the sheets is not insignificant but was treated that way. The spa had a great vibe with a nice rooftop pool, wonderful amenities and very attentive attendants. Facials and body scrub were amazing! Massages were not good. Hit or miss just like the entire resort. Definitely not at the level of the other local resorts.

I spoke with Hayden today, who went above and beyond to help resolve a scheduling issue for a very…read morespecial occasion. My husband and I are celebrating both his birthday and our anniversary, and we already have cabanas booked for the 28th and 29th, along with a reservation at Wolf on the 28th. When we realized there were no day rooms available, it could have easily put a damper on our plans. Instead, Hayden--along with her manager Ryan--stepped in and offered a thoughtful solution: a discounted overnight stay. That one gesture completely elevated our experience and turned what could have been stressful into something seamless and exciting. Now we're able to fully enjoy both days at the property without compromise. This is exactly what great hospitality looks like--anticipating needs, offering solutions, and making guests feel taken care of. A Toast to the Experience of Luxury--How We're Treated, and Why It Matters. For those who appreciate thoughtful service and want honest insights into hospitality experiences: @toastofluxury | toastofluxury.com

I held a large event at Caesar's over 3 months ago. The event was a disaster from start to finish…read more I gave the event coordinator a budget for the event and asked her to make the accommodations to meet that budget. The event, which was a large all day work group meeting, went over budget by 30%. To top it off, I approved a 50% deposit to be billed prior to the event with the balance immediately to follow. I was never billed for either, but then 3 months after the event my credit card was charged the full amount. The hotel never reached out to me to let me know this was happening. I had to call them and figure out what was going on, and I was basically told "it is what it is.". When I spoke to the accounting team and event coordinator, I tried to figure out a resolution but I was met with what I consider a rude response. The accountinf manager actually hung up on me. I was made to feel like I did something wrong, when the mistake was clearly on the hotel. Most hotels would try to help and make accommodations, when they make a mistake, but not this place. I'm a local patron, who can literally see the hotel from my backyard. I will never use this property again and I urge anyone else, who chooses to use this property to proceed with caution. Furthermore, "Jennifer D.- business manager" is a bot. There is no Jennifer that works at this hotel. Literally, this was the worst hotel experience I've ever had.

Dealer: Jenn Dealer…read moreJenn dealt the next card before action was complete, which required the card to be reshuffled back into the deck and ultimately changed the outcome of the hand. The issue is not the money -- it's the integrity of the game and the importance of proper dealing procedures. Dealers must remain fully focused on the action at all times, especially during live hands. Rushing through deals or engaging in side conversations with players can lead to avoidable mistakes that directly impact gameplay. Poker already involves enough natural variance. Players should be able to trust that the game is being dealt accurately and professionally. I hope management addresses this through reinforced attention to procedure and stronger game control.

Love this beautiful hotel casino Thursday nights all you…read morecan eat crab legs in the restaurant. Very beautiful and worth the trip

My brother and friend went Saturday night. Said the atmosphere was nice, dancers were good and was…read moretold there was a visiting dancer from Ohio (Lisa). He hopes Christie's invites her back. (He loves Ohio State Football).

My go to...Girls/staff are cool and they treat me well…read more Check it out if you're in the area or just make plans to go. DC