I just want to thank the two ladies who helped me today. I needed to change the name on 3 bill's…read morethat where in my mom's name to mine. There were so helpful and nice to talk to. Thank you ladies for making a difficult situation easy for me.

VERY RUTHLESS COMPANY !! inconsiderate, disrespectful and unremorseful! They tamper with our water…read morepressure and overcharge us for it and harass, bully and threaten us if we are late paying so they can continue getting richer off of us! VERY SELFISH!!

I've dealt with KCWA over the past five years in a variety of capacities, including paying a…read morelandlord's water bill while renting a house in Coventry; paying a water bill and having a water meter repaired as a homeowner in West Warwick; and as a plumber who often called them to have water turned off and on to several houses so I could do repairs. Always, they have been very professional and provided excellent service, from the office staff to the guys working in the field. Their bills are easy to read, and when I bought my house and had to take over the water bill from the prior owner, I went to their office and was able to do the transfer smoothly. Once, there was an issue with my water meter (they couldn't get remote readings), so I had to make an appointment for a serviceman to come out and repair my meter. He was on time and made the repair quickly, and I've had no issues since then. They've been a pleasure to work with in my job, also. If I have a customer whose main water shutoff valve at the water meter doesn't work, due to old age and/or corrosion, I call KCWA to send someone out to my customer's house to shut the water off at the sidewalk, so I can then replace the main shutoff valve inside the customer's house. They come when they're scheduled, and will wait while I replace the valve inside, so they can turn the water back on right away, all in one trip, so the customer is not without water for very long. Their guys in the field were awesome and I got to know them by name, I dealt with them so often. I usually mail my water bills, but I believe you can now pay your bill online. My only complaint is that there is no convenient place to park if you go to their office on Main Street, but this complaint is minor enough that it doesn't lower my 5-star rating.

After almost 25 years of being a customer with NO issues paying, my husband is now out of a job so…read morefinances are very tight. EVERY ONE of the other companies I've called and explained our situation to were very understanding, sympathetic, and extremely helpful in working with us to come up with a plan. Never once did I feel as though I was being treated like a 2nd class citizen or someone who was taking advantage--until NOW. I really hope that the woman I spoke with this morning never has to deal with financial problems, and if she does, she comes in contact with people with a HEART!

Great service and very attentive. We did not have hot water over the weekend and thought we were…read morein trouble. Luckily one call to Island Energy fixed that. They responded immediately and came and serviced our system even on a Sunday. Life savers for sure. Highly recommended. Louis M. Chilmark

Absolutely the worst vendor I have ever worked with. Stay…read moreaway for so many reasons - took three months to install heat in my house, most of that time I had no heat. They then stopped showing up. Had to hire a competitor to complete the job. More than 50 documented phone calls to this Father/Son team. HORRIBLE!!!!!!!!!!!

Called for an emergency oil delivery (not a regular customer). Michelle, on the phone, was…read moreextremely pleasant and understanding. Oil was delivered within a couple of hours and the driver took time to speak to my wife about the filler cap being off and put something in the tank to prevent a problem with moisture. Definitely a 5 star company. Rethinking my current long time oil provider

2 DAYS BEFORE a blizzard!!! I called, they made no promises but said they'd try. To my amazement…read moreoil was delivered early next morning! That in itself is worth 5 stars, but the kindness, appreciation and tone delivered by everyone at the front desk is just amazing. I've become so used to being dealt with a certain way that I was actually taken aback by the kindness. "Oil co. Restores man's faith in world" lol

I recently relocated to Newport and have never had oil heat in the past. After pouring over online…read morereviews and agonizing over which company to choose, I finally opted for The Oil Man because they are a local, family run business. Their pricing is competitive and the owner responds directly and in a timely fashion I'm sure oil is oil, but I highly recommend this business for the care and personal commitment to their customer service.

After dropping our contract with the local "big box" heating provider that rhymes with shmeatro, I…read morestarted looking for a CoD provider, since we had just installed a new boiler that was much more efficient, and I knew our usage would drop. I called The Oil Man for a standard delivery, received the "full service" price of the big guy. If you aren't familiar, the big guy will charge you less (full service cost) if you have a service contract with them, which often doesn't make up for the difference in cost of a cod delivery (often higher without contract). They were able to deliver in two days, took a debit/credit card on the spot and were professional and courteous. If you are in the market, check them out.

We chose Anchor for our provider during a short term military rental, and we were so happy we did!…read moreAnchor was professional, accommodating, and the new account setup was quick and easy. We chose the payment plan option, which made our payments reasonable and consistent. A plus was being able to track our account with their online feature. When it came time to vacate our rental, Anchor went above and beyond to help us bring our oil tank to the appropriate level, which saved us a headache and money. We couldn't be happier with the customer service, and we'll be using Anchor for any future rentals in Newport.

I recently moved to Rhode Island and had never before lived in a house with oil heat. I wasn't…read morereally paying attention to the tank level, and almost ran out as winter set in. Anchor managed to get me a same-day delivery at no extra charge. Their pricing is excellent, and always posted daily on their web site. The customer service both on the phone and from the driver was outstanding! Excellent company, and I plan to use them again.

I have enjoyed Shearman Oil excellent service for 25 years. Always prompt even in the middle of…read morethe night!

great people....24 hr. prompt emergency service. Scott Shearman is an honest busnessman!read more

Niccoli Energy technician Rob Carroll just finished my annual burner service. I am quite impressed…read morewith the quality of the service he provided. He took his time getting it right, was thorough and professional...and even took the trouble to patiently answer all my questions about the operation of the burner. Rob inspires confidence in his work, and was a very personable guy into the bargain. Nicolli Energy must be pleased to have such a fine representative of the company working with their customers in the greater Brockton community. Thank you, Rob! Well done!

Had a great experience with this company. They installed a new oil tank and furnace our house…read more Their office was responsive and communicated well. They were clean and efficient with their work. They went above and beyond to make sure that we were warm this winter and that everything was in working order. Can't recommend them enough!