I have moved several times in the last few years. Working with Carroll's was the best experience I've ever had. Paul and Dean picked up my furniture. They were extremely careful with not just the protection materials but also the actual moving. Everything arrived in perfect condition thanks to both teams. Paul and Dean delivered my furniture. They were also extremely careful and easy to work with. Both teams were very professional, courteous and had a sincere interest in treating my furniture as if it was their own. The communication regarding pick up and delivery was timely and accurate from both the office and drivers. I would highly recommend Carroll's M.V.R.T. read more

Great piano movers. My job was straightforward but the timefame was last-minute and tight. Mike at Carroll's bent over backward and beyond to accommodate my needs. The two movers, Dejan and Andrew, were personable and efficient. Need a piano moved on the Vineyard? I could not recommend these folks highly enough. First rate! read more

Unfortunately, Carroll's is the only moving company on the island (since Barnes has been taken over by Carroll's). I had used Barnes on multiple occasions and had never had any bad outcomes. I had a major move with Carroll's and have been going through my items. So many of the boxes are mislabeled and things are in a jumbled mess. Many items are broken and/or damaged. I am sorry to say that many pieces of my furniture are seriously scratched (like deep gouges). There are missing items as well and we even have other peoples' stuff (that I have absolutely no clue who they may belong to). I've tried to contact the company, but have been ignored. read more

My experience with CARROLL'S, ATLAS VAN LINE subsidiary from Martha's Vineyard, was summarily the worst experience I've ever encountered with a moving company. While initially promised the "best service" by GREG CARROLL upon his first visit to my home, my move to NY was plagued with broken promises, threats to quit, lies, and negligence. They officially deny any wrongdoing or mistakes. They lost SIX boxes, including irreplaceable lifetime treasures (e.g., heirloom Christmas ornaments, hand and custom made, crystal, sterling silver, from departed family and many old friends); significantly damaged my grand piano (saying they are piano movers but treating my fine piano terribly); broke, lost and damaged over a hundred items including costly fine antiques and art; left my front door wide open on moving day at the start of a storm that flooded my entrance foyer; left beverages under my comforter in the bed I was still using as they packed days before departure; gauged my living room pine floors; made a general nuisance upon arrival at my new apartment building, disturbing dwellers so that my new landlord took notice. The nightmare worsened when dealing with the parent company ATLAS VAN LINES. I had insurance for replacement cost of lost/damaged items. But after filing a claim with ATLAS, they delayed their response for six months. When they finally answered, they denied but a tiny fraction of my claim, citing, in part, I had not signed papers that were never even given me. They denied ever having lost ONE item while they had improperly labelled the boxes, some boxes having no label, some multiple labels. Their inventory list was emailed me between loading the trucks and delivery to New York City, against policy to give me in person to review. I was falsely reassured by CARROLL not to worry about not signing it then, that it wasn't necessary, yet ATLAS VAN LINES has denied liability by saying I failed to sign it. The form's back side has important information that I was never even given. Their inventory form, a joke sloppily filled out by CARROLL, rarely described the condition of items upon pickup. CARROLL told me that meant there were no issues with the items. ATLAS VAN LINES contends I had not supplied THEM with adequate proof of initial condition to justify my claim. The inventory list ends at one number, yet some items are labelled with numbers well beyond that. read more

The worst experience next USPS. Fed X everything. It's horrific and they are not solution oriented. Horrible no excuses read more

Best movers around. They took good care of my belonging and my home. Thank you read more

Great company that treats you and your belongings with great care. They take the stress out of moving by treating your belongings and home as if it was theres. Carrolls does a great job with packing and makes unpacking a breeze with there great inventory system. If you want a stress free move ... I highly recommend Carrolls! read more

Very sorry that Barnes has been taken over by Carroll's. No bad outcomes with Barnes and *their employees* over many years. No breakage, no loss, intelligent staff. Too many bad outcomes with Carroll's: loss; breakage; damage; not following instructions; blaming me for their mistakes; fresh, inappropriate, and unclear communications; overestimate of weight of load; pressure to buy insurance for my belongings---now I know why. A friend reports the same. I'll not use them again. Fortunately, I have discovered some alternatives to get stuff on and off MV. read more

Horrible. Received my $2,400 sectional sleeper sofa broken, torn, and soiled with soot and oil. Sofa is also crushed down the back. Truly an unbelievable situation. Additionally-- the delivery men punched holes in my wall with the sofa and also tore my ceiling!! Rude woman on the phone (I do not remember her name, but she was absolutely unprofessional and I can't believe I was spoken to like that as a customer who received such a damaged product.) Also, Maddie (the owner?) has been unprofessional and has not followed up. I've left messages and no calls back. She has also not sent any of the paperwork needed to the company from whom I bought the sofa. Not only am I having to go through this mess of a paper trail and logistical nightmare to get this situation resolved, but Carroll's won't even release the paperwork. NO APOLOGY from Carroll's. None whatsoever. And that doesn't even touch on what happened with the delivery and house damage. I'm appalled. read more

DO NOT USE THIS COMPANY Complete incompetence. They arrived late, mislabeled boxes, underestimated weight, jumbled manifest and did not follow the explicit, contracted agreement to keep items separate (delivering to two separate locations) read more

We first experienced Carroll's when our Atlas Moving Company in Ohio moved our belongings to Martha's Vineyard three years ago. We were highly pleased with the assistance provided by Carroll's professional moving staff who supported this move during a snow storm. In April, we contracted Carroll's Atlas Service to move household furniture / belongings out of state, and we were glad that we did. From the moment that we contacted Heidi, we had all the appropriate timelines set, and forms provided for this move. Heidi's customer service skills are excellent, and she kept us informed at every key juncture, whether by phone, email or text. In addition, the team that prepared the furniture for transport was careful, ensured that they protected all pieces appropriately, and carefully moved items from the rooms, through the house to the truck. Our truck arrived on time at the delivery location, and Samantha, our driver was one of the best that we have encountered when evaluating our past interstate moves. With the assistance of the Carroll team, the furniture was delivered, narrow hallways navigated appropriately, and everything arrived in top notch condition. The team placed the furniture where we wanted it to go, and the process took less time than anticipated. We would highly recommend Carroll's Martha's Vineyard Atlas Moving, and felt that the pricing was excellent for the services provided. Definitely a 10/10 experience!! read more

I had nothing but excellence from this moving/storage experience.They took exceptional care of my belongings. Brendan my driver went above and beyond. More that I could have expected from a moving company- and I have moved a lot-nine times in 25 years- they have been the BEST! I highly recommend. read more