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    S & D Wholesale Merchandise

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    7 years ago

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    Costco

    Costco

    3.5
    (49 reviews)
    31.1 mi

    I love Costco, but this is based on my latest visit. I ordered a whole pizza at the deli. I was…read moretold it would take 20 mins. They were swamped. It took over 40 mins and I was annoyed. However, the pizza and Cookie were really, really, really good. Next time I will plan better and pray for no lines.

    I've been a loyal Costco Executive member since 2010. I've never experienced such poor customer…read moreservice. We came on a busy Saturday and purchased a few items when the one item we came looking for was unavailable. We were checked out by a very pleasant and cordial Daniel. As we were exiting, front end employee Francois pointed out we had 8 items and only 7 on our receipt. Instead of apologizing for the inconvenience and directing us to customer service to pay for the item that Daniel had forgotten, he asked us to identify each item in the cart on the receipt as he checked it off. He told us to go back to the self checkout lines were the cashier hurriedly checked us out for the one item (and took some information about the missed item and cashier, presumably for QA). We went back thru the exit and Francois double checked we had the second receipt. No one apologized for the inconvenience for Costco's mistake. Instead, they made us feel like WE did something wrong. Better customer service would have been to apologize for inconvenience and then make the ring up process for the missing item as quick and painless as possible.

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    Store overview
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    Sam's Club

    Sam's Club

    3.2
    (44 reviews)
    15.2 mi
    $$

    [REVIEW # 2,000! :D]…read more I'm pretty familiar with Sam's given we have one pretty close to home. So, being here and the need came up, it was a good thing it was conveniently on our way home. (It was sorta a last minute calling-and-audible thing in the car.) It was pretty crowded on a weekday afternoon, but we got lucky with parking. (Right up front!) We needed to get a few things for dinner (we were currently a dozen peeps packed in Big Bro's house for a few days) so bulk was the way to go. We found everything we needed, and with the scan and go option, checking out was at ease. We couldn't leave without making a stop at the café. Mom had her usual hotdog and drink combo, and I had my pizza and drink combo. What a bargain: less than $5 to feed us both! And it's not like they're snack sizes: they were meal sizes! FUNNY FACT: I finally found something smaller in Texas vs California. I was surprised as I expected it to be much bigger compared to the Sam's I normally go to. Great run! Good to know they're here. Will make another stop when that kinda need comes up again!

    I am disable and can not make it to the store. I need answers to help me order my groceries. I have…read morecalled 7 times no one answers and I am on hold for over 15 min. then hung up on. This is absolutely wrong and disappointing. Wast of my time. How is a person who is disabled get to speak to someone who works there to help them get what I need. Someone needs to be answering the phone. I will never recommen.

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    Sam's Club
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    S & D Wholesale Merchandise - wholesale_stores - Updated July 2026

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