Great customer service and operating hours. Short wait time for most issues. Ample parking and…read moreconvenient location

Tried to open a trust account at this branch. It's been 2 weeks and still waiting. Once they asked…read morefor more data. Once they asked for all the data over again. Apparently they lost it. Three times they said they would look into the delay and get back to me. Never did. Even the manager lies right to your face. Edit to add that this issue was resolved 24 hrs after talking to manager.

Our daughter had just started her first summer job and my wife and I wanted to get her, her own…read morebank account and debit card. We both have banked with PNC Bank for years so we chose them for our daughter as well. My daughter and I walked in and were greeted by the front desk person who asked if we needed to be helped. I then told her we were there to open an account for my daughter. She went and got Anita who walked us to her office, offered us water and told us about the different options we could chose. One nice thing is that our daughter is in high school so she qualifies for a free student account with no monthly fees. We decided to go with a Virtual Wallet account. It is linked to my account as well so I full access to her account and can go into her account and make transfers and was even given a separate debit card that I can use to deposit or withdraw money for her from her account. One thing I love about this particular location is that they can instantly make you a new debit card if you ever lose one or just need a replacement. Once my daughter's debit card was made Anita had her create a PIN to use it at the ATM and a log in and password to log in online. Once that was done Anita gave my daughter a $1.00 check to go out and deposit into the ATM. Once she got the hang of it we also deposited one of her pay checks. Anita was very patience and answered every question I had. I highly recommend PNC Bank and this branch for any banking needs you may have.

Soooo I came in during my lunch break to change my last name. I was greeted at the door and told…read morethat I would have to be seated and wait for someone to become available. I sat for 20 minutes before the lady who finished with a customer went to lunch (must be nice) and I continued to wait to be seen. This was my worst PNC Bank experience for a branch that was not very busy at the time. My advice don't come during your lunch as they won't be helpful and you spend most of the time waiting unless you are seeing a teller.

This place has definitely become way more friendly in the past couple of years. There was one woman…read morethat was just plain mean to us whenever we called. She just seemed miserable in general but I don't think she's there anymore because now everyone is friendly.

When a family member was passing from CANCER! This bank assigned a family member to the power of…read moreattorney that was not requested to be on.. When sought to correct, this bank escalated things to the police in order to prevent correction. This attempt failed from the bank with the police because they had no right to assign anyone to a power of attorney that was not requested to be included on a power of attorney. The result was the son getting barred from the bank for life because he asked why the bank did that. The bank had no sympathy for the family member and only took actions in their own interests. Such as banning the individual for life from the bank when the person asked why they did something that they are not allowed to do (unless banks can assign anyone to anything they like First Commonwealth Bank did..), This bank is getting away with whatever they want too. The assistant manager's name was Angie out of the Delmont branch and manager's name was Wendy. Also, general manager made a further decision to close all accounts including son's business account who banked with establishment without any issue for 11 years. My name is Michael Kokolis and this is all true. This bank and all of its corporate managers where aware of the events. This bank simply protected the bank by banning the son and took actions to the local police, Delmont Pennsylvania Police Station, when the son was just trying to simply find out why, how, and what gave them the right to act in the manner that they did. And after all the bank will not stop emailing the son, for over a year, offers to do business, when the son is banned from ever doing business with them. It's really sicking. This bank has proven to the son that they can do whatever they want to him, answer no questions, and still harass him with emails inviting him to do business with the bank that has banned him form ever doing business with... Michael Kokolis (724) 771-6195 mike@alarm.life Have all correspondents from bank and hope no one has to be treated like this again from a corporation who will cover up their mistakes and protect theirselves from their mistakes at any cost to a person. Please highly consider this review before banking or continuing to bank with First Commonwealth Bank. Establishments who have done things like this before and gotten away with will more than likely do it again and why even put yourself at such a chance. For this just happened without any warning signs, meaning there never was an issue before, and once this happened this was how they handled it.

If you go to this bank, bring your lunch because it's going to take a while. I have never seen a…read morebank that is consistently slow at basic transactions. Spent 30 minutes in an empty bank, depositing a check. Not sure if the lack of workers is forcing them to put people on the floor without proper training but for some reason this bank is just a circus.

I accidentally left my dollar bank card in the atm machine at their branch. They called me the next…read moreday and said they had it and that I could come and get it. I told them I was out of town for work and they said that I could pick it up when I got back. When I go to pick it up THREE days later, the woman at the front desk said they destroyed it THAT morning because they couldn't keep them for more than 24 hours??? Do the math... that is more than 24 hours... Also, If I knew that it would be destroyed, I would have had a family member pick it up. You could have told me that.. Now I have to wait god knows how long to get a new card in the mail AND they charged me a fee for replacing the card THEY destroyed. Don't use this bank... they suck. The fees for larger banks are worth it... So unprofessional...

Denny B. Nov 27,2024…read moreS&T Bank Frankstown Rd, Penn Hills, PA 15235 Thanks to Amir S , Retail Sales Associate, at Penn Hills S&T Bank for his help in correcting a constantly used debit card. During that office visit we discussed a refinance of a high interest mortgage. He suggested Dave M, CRA Specialist in the same office. I have been very pleased with the efficiency of the process. I am a customer for over thirty years. I have always had a good banking experience with S&T Bank.

I came here on Monday 2/7. My brain was beyond frazzled after coming from a 5 hour meeting at my…read morework, but I had such a positive, stress free experience. I didn't make an appointment so when I walked in I was greeted and "got in line" on my phone using a QR code and texting system. I barely had to wait before I was able to sit down and address what I needed. Sometimes when I talk to people in finance they make me feel like an idiot for not having the same level of financial literacy they do. Mansplaining? Perhaps. Banker-splaining? Definitely. Not so with Kevin! He sat down with me and was down to earth, kind and answered all my questions clearly and thoroughly without making me feel stupid or rushed. Kevin patiently helped me not only select a credit card that fits just want I need, but printed a new slate grey debit card to replace my falling apart ugly orange one and switched my one account to a performance select account. I'm happy to know I'm making the most of my money. Because I had such a positive experience, I came back again to make sure a check that I mobile deposited went through. Adira, the teller I saw, was so nice and helpful. If you have any financial/PNC questions or concerns, the Miracle Mile Branch is your place to go! Do yourself a favor and go interact with these capable, professional and nice people.

This is my home bank and I use it for work and personal. Staff is wonderful. The thing that I get…read morefrustrated with is not related to this bank but are related to PNC policies in general so know that there's nothing they can do about it. I like walking up to the teller and seeing people in person. I don't want to be pushed towards technology or making deposits in a slot. Let me visit with someone and wait in line if I want to. I've noticed if a line gets long for tellers, a banker often jumps in to help which is great. Business bankers do a great job. I've done wire transfers several times, opened accounts and had questions ... they are always knowledgeable and help. Thank you!

DO NOT open a promotional account with Citizens Bank!! They will NOT honor their end of the…read morecontract! You will do what you're supposed to do, but they will not put the money they promised you into your account per their contract!! Citizens Bank DOES NOT HONOR THEIR END OF THE CONTRACT IN A PROMOTION!! I opened a checking account w/Citizens Bank 4+ months ago. It was a promotion - you open an account, do everything you're supposed to do (1 more deposit and/or 5 POS purchases - I did both), and you were SUPPOSED to get $200, according to their promotion, "by 11/30." HOWEVER, I still haven't received my $200. I called them yesterday and was told, "we've gotten A LOT of calls about this," and "we're having our marketing department research it and we'll call you back." All I should have to do is take my promotional card into my branch, show them that I did everything I was supposed to do, have them look in my account to verify that, and then they give me my $200, BUT Citizens Bank is stonewalling all these customers, making it OUR problem that THEIR marketing dept screwed up. I desperately need this $200, as I was laid off a year ago, FINALLY landed a good job, desperately need to get my car inspected and tires before I begin in 5 days, BUT I now don't have the money to do this, all because Citizens Bank DOES NOT HONOR THEIR CONTRACTS!