Unfortunately this was a no-show from this vendor. Therefore, I cannot write about any kind of…read moreexperience. It is unfortunate that a professional will not return calls or text messages. They wasted my time and my clients time. In a referral business they unfortunately do not have mine.

I had a minor mold problem (about 1'x1' area in my basement). I reached out to Marvin to get a…read morequote and we discussed my options. Rather than trying to talk me into them coming out and charging their minimum for mold removal, he walked me through what I need to do to safely remove the mold myself including procedures and products to use. This indicates to me that the customer is more important than turning a profit. While I can't comment on their work, I think this speaks volumes to the type of business they are.

Jeff and the team arrived on time, completed the work quickly, and delivered outstanding results as…read morethey always do. Great service at a very reasonable price!!

Have used them for 20+ years. Duane and his family are always prompt, pleasant, and professional…read more They do an amazing job for a fair price. After cleaning, I've been asked by friends if I got new carpet! I even called them in a panic on a Sat night after spilling red nail polish all over a white carpet. Duane talked me down and said to leave it alone until he got there Monday---at which time he somehow made it all magically disappear! I will never forget that! Great family owned and operated business.

My experience with Pro Carpet was great! When I called to…read moreset up an appointment a man took my call and answered all of my questions. He was very professional I knew right away that this was the best company to have clean my carpets. He even gave me a price over the phone and didn't charge me a penny more after the job was complete. I was very satisfied with the service and will definitely refer them to my family and friends. I'm looking forward to seeing them again for my six months carpet cleaning!!

I got some of the worst customer service I've ever experienced with this company, and never even…read moregot my carpets cleaned. I purchased a Groupon for this company last year, spending about $75. About 3 weeks before the Groupon was set to expire, I called to make an appointment. I think the phone number is someone's cell phone that he answered "Hello." After determining that who I was calling was, in fact, Pro Carpet, I asked him if I could make an appointment to redeem my Groupon. He said he was on a job and to email them. I emailed, asking for a specific date so that I could redeem before it expires. The response was simply a phone number. No salutation, not explanation. So I called and left a message. He called back and told me the next available time was not for another month, after expiration, but they would still take my Groupon. We traded several emails and phone calls over the next few weeks. I asked repeatedly if any weekend dates were available and he continued to send me week days that I am unable to make work. All of his answers were short and impersonal with no explanation. One of them was actually gibberish. He finally stopped responding to me after about 5 weeks of me constantly following up. Guess they just wanted to take my money without doing any of the work. Thanks for nothing.

After reading the reviews for JDF I called and they were super helpful over the phone. The initial…read moreestimate was fair and reasonable so I scheduled a carpet cleaning and they did an AMAZING job! They were on-time, did what they said they would do in a timely manner. I will use them again AND refer them to family, friends and neighbors.

I had an urgent need for carpet cleaning and Jose was able to adjust his schedule and provide…read moreimmediate service. He was very thorough and professional. I'd recommend him highly and I will be a repeat customer!

This company is completely and totally unprofessional. They made multiple appointments to come out…read moreand look at the damage of my house and give me an estimate and had to change times twice. Once we had an established time they just didn't show up the day of. Also they wouldn't answer my phone calls or return my phone calls for that matter. I'm not sure they know how to treat costumers or even run a business for that matter.

Guarantee carpet cleaning is fantastic! They were very professional and did an amazing job. My…read morecarpets look brand new again! Thanks Brad!

Have been a customer for 3+ years and couldn't be happier. John and his crew are trustworthy, and…read morekeep their appointments. This is so important to me as a single person and during these crazy COVID times. I appreciate that they use non-toxic cleaning products. This is important to me for the safety of my pets. And there is zero chemical smell in my house afterwards. Reliable, Honest, and Responsible are words I completely agree with!

Really happy with service and performance. Place was cleaned thoroughly, but the real gem is that…read moreJohn and his team worked to book and take care of my place on extremely short notice after another company let me down. John and crew made an appointment that worked for me, came in, did great work, and saved the day. Definitely recommend and will use again! Thank you John!

Zero Stars... After a major rain storm in the area, we woke…read moreup to our basement flooded. We called ServPro and they said they would be right out. It took several hours but one employee showed up late that evening. He explained that he could have a crew come out over night to start the cleanup. To keep from being charged "off hour" fees, I told him to hold off until the morning and he said they would be out at 8am. We asked for an estimate of how much the cleanup would cost. He stated it would be between $2000-$5000. I asked if he could be more precise. He said it was hard to say, but he estimated that it would be closer to the $2000 level. Workers didn't show up until around 5pm the next 2 days even after giving an 8am estimated start time. We asked 2 or 3 more times for an estimate on the cost. Each time, they repeated the $2000-$5000 range, but closer to the $2000. We called, and the office workers explained that the crew chief would be better to estimate it. After the 2 days of cleanup, they left their machines for a few more days and stopped by once a day to check their meters. I asked for the total bill and they still didn't know. I called 2 or 3 more times and was told they were still "working on" the bill. After 2 weeks, we received a bill of over $12,000. The bill and 330 pages of supporting documents arrived in an email. It took them more time to create the bill than they spent working in my house. How can that be?!?! How can they be that far off in their estimate? When I called and spoke to the management, they said I should have asked for an estimate first. We did. He said we shouldn't have asked the workers for an estimate. How were we to know that? If you send an employee out to my house, he is your representative. Unless he says otherwise, he is authorized to give estimates. ServPro manager says they won't change the bill.

JJ,Nathaniel, Joeivys and Chavaris provided excellent service for animal damage on our home in…read moreRockville

I've used Musser's several times for carpet & upholstery cleaning & they always do a fantastic job!…read moreThey get all the pet stains out & leave the carpets smelling fresh. I've also used them to clean the grout in my kitchen & couldn't believe how clean they got it, it was like new! It only took about an hour, I'm highly impressed & will definitely continue to use them.

This is the fourth time I had my carpet clean by Musser's and I tell you they do a hell!!! of a…read morejob.especially Evan our tech his is great at what he dose.if any one is looking to get there carpet clean pls! Call them.