My experience with Pro Carpet was great! When I called to…read moreset up an appointment a man took my call and answered all of my questions. He was very professional I knew right away that this was the best company to have clean my carpets. He even gave me a price over the phone and didn't charge me a penny more after the job was complete. I was very satisfied with the service and will definitely refer them to my family and friends. I'm looking forward to seeing them again for my six months carpet cleaning!!

I got some of the worst customer service I've ever experienced with this company, and never even…read moregot my carpets cleaned. I purchased a Groupon for this company last year, spending about $75. About 3 weeks before the Groupon was set to expire, I called to make an appointment. I think the phone number is someone's cell phone that he answered "Hello." After determining that who I was calling was, in fact, Pro Carpet, I asked him if I could make an appointment to redeem my Groupon. He said he was on a job and to email them. I emailed, asking for a specific date so that I could redeem before it expires. The response was simply a phone number. No salutation, not explanation. So I called and left a message. He called back and told me the next available time was not for another month, after expiration, but they would still take my Groupon. We traded several emails and phone calls over the next few weeks. I asked repeatedly if any weekend dates were available and he continued to send me week days that I am unable to make work. All of his answers were short and impersonal with no explanation. One of them was actually gibberish. He finally stopped responding to me after about 5 weeks of me constantly following up. Guess they just wanted to take my money without doing any of the work. Thanks for nothing.

First they wanted to show up early and when I could not be there early enough for them they…read morecanceled. When they came back the next week I was being asked strange questions like what is in my basement, which made me feel like they were casing the place. The didn't clean stains I asked them to clean so I had to ask them twice and even then they missed spots (there were only 4 areas) The carpet was soaked when they were done and my furniture was just piled on top of each other. They didn't even put the plastic carpet protectors on my dining room table chairs, sofa, chairs end tables. They left dining room chairs on other furniture and left my piano bench on the sofa. When I asked for floor protector they just handed me some and I had to do it myself. They took the nosel off my bathroom sink to put it on their equipment. They put it back on and somehow crammed it on off the thread and it squirts out the sides all over the place. It was a total disaster. I can not even use my bathroom sink now. I hope I can salvage my carpet & the plumber doesn't cost too much. The company saw my review on google and called me. The guy I talked to said he was the owner & the weird questions were related to them trying to up sell. I told the best way of doing this would be just to ask if they could clean any other carpets not asking what was downstairs in my basement. It would of made their intentions clear and not left me the feeling my home was being cased. I explained to him the next day my carpet still was damp in areas, I got what I would call excuses. It was also no longer soft. I let him know other than not having water between my toes after a water extraction I would also expect after a cleaning that my furniture to put back in place with protectors on wooden legs and they at least check the faucet to make sure they got the cap threaded on. He offered to fix it and return my payment to me, if and only if I removed my review. I had planned on taking him up on the offer to get my payment returned in exchange for removing my unsatisfactory review (I was very uncomfortable about them returning). Later that same day I received a text from the guy that said he was the owner telling me to remove my review by 9 am the next morning or he would be contacting his attorney. I have included their text to me in a screen shot below. For me once a company threatens me with more aggravation for giving them the curtesy of a review & exercising my constitutional rights I am done with that company. Below is the condition my furniture was left after I put the protectors on some legs. Picture of areas where the spots that I mentioned earlier. Judge for yourself To those reading this review: It is our 1st amendment right to post how we feel about a service provided. We can also post facts about what occurred. You just can't lie. Please continue to be honest about the service and don't let bullies try to silence you. You need my voice and I need yours. These business owners can use the information to EARN a five star rating or they can be offended over a review. Support your community and rate!

I trusted this company to solve a cleaning problem for me and all they did was make the problem…read moreworse and then blame me. I had an accident that resulted in paint spilling on a chair in the living room. The technician used some solvent and a brush but wasn't able to clean the chair. As I was also having my carpets cleaned, there were floor units in my home. The technician, without my consent or knowledge, decided to use a floor unit on my delicate chair to try to take out the paint and all it did was leave a water mark and worse yet, ruined the fabric. The owner just yelled at me and said it was my fault when I tried to work with him to make this right. NEVER EVER NEVER use this company!!! They are the worst!!!

I got my carpet and couch cleaned, they both had pet smells and when the cleaners left, they both…read morehad a clean linen smell!! Tawana was super professional, communicated quickly and well, and was flexible. We set everything up via text which was really convenient. I enjoyed working with her! She came with a partner and they were nice and efficient! They kept me abreast of what they were doing, what to expect and what I should do once they left. I would highly recommend! Worth every penny!

I used Brody's to stretch out my carpet in my living room, hallway and bedroom. Everything from…read morescheduling the appointment to the day of appointment was a simple, easy process. This is a family owned business and you can tell they know what they are doing. My appointment took about 3 hours. I'm very happy with the results. I only wish I would have reached out to them sooner.

It's been a long while since I used this service (probably a year), but since today I got my…read morecarpets cleaned by a different company, I realized again (because I never was happy) just how inefficient a job by Brody's was. I remember the person who came out to do the cleaning told me that the carpets would be clean but not to expect much for the areas that looked darker due to traffic. I thought it was strange for him to tell me that but thought oh well, it is what it is. For the price I had to pay, I was so disappointed but as he told me, at least the carpet would be clean. Fast forward to now and a different company and what a difference! I couldn't be happier with today's service. My carpet looks brand new! It's taken me this long to write a review for Brody's but now that I have something different to compare the two Jobs with, I had to finally come forward with how I felt about the Job Brody's did. I gave only two stars because I suppose my carpets were "at least clean." Today's service with another company proved to me that my carpets could not only be clean but look like new too! This is just my personal opinion and maybe others have been completely satisfied. When looking for providers of a service, I do look at the reviews before making a decision. Therefore, I finally had to write this review.

I've used Musser's several times for carpet & upholstery cleaning & they always do a fantastic job!…read moreThey get all the pet stains out & leave the carpets smelling fresh. I've also used them to clean the grout in my kitchen & couldn't believe how clean they got it, it was like new! It only took about an hour, I'm highly impressed & will definitely continue to use them.

This is the fourth time I had my carpet clean by Musser's and I tell you they do a hell!!! of a…read morejob.especially Evan our tech his is great at what he dose.if any one is looking to get there carpet clean pls! Call them.

It's been a while since I used their services, but I remember their prices being reasonable. They…read morewere honest and forthright with what I should expect for results. They cleaned our carpets and we had some pet urine odor, they gave me an option to add some odor eliminator on a per room price adder basis. I only requested it in one room, but they went ahead and used it in all rooms for the same price.

Idoux does and great job! Two days after a recent Idoux carpet cleaning, our daughter broke an…read moreENTIRE bottle of red wine on our beige carpet! Idoux came out the next morning and cleaned the wine spot for free. Idoux is reliable and reasonably priced. Highly recommend them!

We contacted Preferred Restoration when we moved into our new house. The previous owners had dogs…read morethat apparently had urinated in the corners of the carpets and they also had a baby. Needless to say, the carpets were in desperate need of a professional clean. Preferred Restoration was able to get us booked quickly and they gave us a great rate to clean the carpets in our whole house. The cleaner was prompt and very professional. They did a great job of cleaning the carpets. Although there were still spots where the carpets smelled, it was worlds better than when he started. We'll definitely use Preferred Restoration again!

Preferred Restoration recently came out and cleaned/treated the carpet in our entire house…read more Needless to say, we are very happy with the result. The treatment rid us of the horrible pet odor and stains that have been a terrible eye sore. Although some of the stains could not be completely removed, we are still pleased since the carpet is very old and it is much better than before. We were quoted a very fair price and received incredibly fast, friendly, and effective service.

What a great experience! Lives up to their name for sure. Our carpets look like they're new, even…read morethough I have no idea how he did it. Magic?! Hope to continue to use their services, we've found our carpet guy.

So happy with the service I received. I chose this company because owner operates. Our light…read morecolored couch is used daily, often by dirty kids after soccer and was looking very tired, but is too expensive to just replace. The cleaning really brightened it up - thrilled with the service, pricing and availability. Brian is great and I'm definitely going to be using them for all future carpet and upholstery cleaning!