The legal assistant Ashley is always friendly and very helpful. They are very responsive and make…read moresure that they provide detailed explanations. Reasonable prices and payments plan for retainers are provided.

Extremely Poor Communication - Deeply Disappointed with Bailey & Galyen…read more I hired the law firm of Bailey and Galyen in Bedford , Texas back in March 2025 to handle my case. Since that time, I have received only a handful of phone calls (1 incoming call, 6 outgoing calls, 2 answered and maybe 9 brief emails--that's it. Months have passed with little to no communication or meaningful updates about my lawsuit. I was told earlier this week that an attorney would contact me to discuss my email and concerns, but as of October 4th, I still haven't received a single follow-up. This level of disregard for communication is unacceptable and unprofessional. Bailey and Galyen seem to prioritize large settlement cases--if your case isn't a "big fish," it feels like you're pushed to the back burner and forgotten. Clients deserve consistent updates, respect, and open lines of communication. Unfortunately, that has not been my experience at all. A huge disappointment and a waste of valuable time trusting this firm to handle my case responsibly. I would not recommend them to anyone expecting professionalism or client care.

This office is EXTREMELY UNPROFESSIONAL! & MARIE is very rude, and very condescending…read more I called on 1/19/17 in search of an attorney, and Marie called back and abruptly said that I had called in December of 2016, and they only give one free consult so they would not give me another. I informed Marie that I was not calling for a consult, but to retain an attorney. At that time she changed her story and said they don't take New York cases and it's stated very clearly on their website. I responded that I was unaware, since I didn't check their website. Her attitude immediately changed, her tone changed, and she addressed me with a WELL WE CAN'T HELP YOU. Thank GOD I did NOT retain your services in 2016 or in 2018! Why would I want to hire such demeaning and mean people. GOD BLESS YOU MARIE, you are so unhappy, and miserable.

My husband and I cannot say enough good things about this law firm. When no one else would help us…read moreand told us our case was "unwinnable", they told us to let them see what they could do. After longs years of struggle and much effort on their part, we WON!!! Not only did we win, but we also won BIG!!! There were a countless number of appeals involved and several layers of paperwork submission and resubmission. There was nothing but encouragement received from this firm and it was much needed. When you pray, be ready for the Lord to answer. Our answer was Boylan & Associates. We thank God for them every day.

I had a personal injury case from April 2022 and it finally got settled last week (Jan 2026 check…read morein hand). These are the worst attonerys EVER! I would never use them again. If you have a simple accident with you as the passenger maybe. My husband used them and referred me because he had a simple rear end accident that was settled in about 9 months. He was happy with it but me..OMG I was injured in a parking lot. First they kept moving depositions, mediations, prep calls, all without notifying me. I would be waiting at our appointed time and no call. After calling them they would say ,'oh it was moved'. They will not answer your calls or emails in a timely matter. I would call and the receptionist (mainly a guy), would say they would call me back shortly. They did not. After days of calling and asking to be emailed back they would finally respond. They would tell you wrong info and forget to follow up to receive records (Abby), after my attorney quit/got fired i dont know which one, they assigned me to Patel in Jan 2025. No one told me until I called for a deposition prep that they failed to call me for, that I had a new lawyer and they moved my deposition. Andrew was rude. The intial offer was $974k then after deposition it dropped to $650k yet during mediation she told me to take $60k. At the mediation I was fighting with the company on one front and my lawyer on the back end. Like are you serious??? I had a sprain ankle, fractured foot, over 2 dozen physical therapy sessions, an injection, surgery on my ankle, got a pay cut, then got fired from my job because I had no return to work date due to my injury AT WORK and on top of that the whole time she was saying take the offer, take the offer, you don't want to go to trial if you go to trial our fees go up, time, expense of the case and its not guaranteed for the amount to be more BUT she failed to mention that as soon as they filed it as a lawsuit their fee went from 33% to 40%. I didn't know that until I got the closing cost paperwork. Although there was no court or trial, because they filed paperwork they got an additional 7%. RIDICULIOUS! When I refused to take HER lowball offers because nothing she said panned out and she kept lowering the amount and I refused, when I said let me know the trial date, she hung up on me. Then a few minutes later she called back like she didn't JUST hang up in my face and said she talked to the owner and they thru me a few more dollars. After she made it plain that she did NOT wanna fight for me, that she just wanted to take the low ball offer and the way they handle my case over the last almost 4 years, we came to a low ball offer and I took it to be thru with them. They are AWFUL! I was not happy with the way they handle my case AT ALL. Even before I heard ANY numbers. Not updating me, not getting the documents until I reminded you to get them (I asked if the receipts were in Abby said not yet, I followed up 2 weeks later she said still not in, I asked when were they requested low and behold the day I called for the update, 2 weeks prior is the day she remembered to request them, REALLY??) Abby was incompetent in my opinion, Lourdes never got back to you as the male receptionist would always say 'she will call you right back, she will call you shortly she will contact you by the end of they day', she never did, Andrew was rude, Patel...anger issues, lazy, did NOT want to work for me AT ALL, refused to fight for me. I feel like I gave them $52k to file some paperwork and they refuse to be on my team and fight for me. If your attorney makes every excuse in the book on why you should not go to trial after you explain to them that's the path you want to take, do NOT go to trial with them. Think about it when someone absolutely forces you to do something you 100% don't wanna do and you're PISSED about it, do you give it 100% your best effort, your best work? Absolutely not! I would give them a negative rating if I could.

They will never reply to to your emails/ calls. It's a meat market process and not enough workersread more