I don't really know I had a possitve test here.then surgury and had nothing no sign of desplasia…read more or nothing

these guys are not good, no working bathrooms, could not do urine test. Do not come here!read more

I've never had a bad experience here. I always make my appointments online. I think they take…read morewalk-ins, but it's only after people that have appointments so you'd probably be waiting a while as a walk-in. I have the portal so my results are usually available within a couple of days, depend, depending on the test and I love that I can click on any test and see my history of results. I've never had any issues with the staff. Always efficient and friendly. I've been going here for eight years and only had two times that I had to wait in the waiting room for more than 10 minutes with an appointment. And both times they were shortstaffed because people called off sick and the person explained that and apologized to me.

This was my first visit to Quest diagnostic. Jason was very nice during my blood draw. The blood…read moredraw complete in 10 minutes.

I am a registered nurse in the states of Illinois and Wisconsin. I am physically disabled, however…read moreI am alert & orientated and able to express my fully. Other than my physical disabilities, I have no other limitations. I think it's important to give you a little background about me, before I tell you my story. I had an in-home lab draw due to my physical disabilities with STAT Mobile. The labs included a thyroid and lipid panels. Unfortunately, I had had a unusually rich breakfast that morning, including heavy whipping cream, honey, butter, pancakes, syrup, eggs. Yes, I forgot that I should not have had breakfast, especially one so rich, however, I was NEVER advised to be NPO, (which means nothing by mouth, no food or drink) for the blood draw. Lipid panel results can be inaccurate/ incorrect if the patient has eaten prior to the blood draw. The test results can be affected based on what, how much, how soon the patient ate prior to the blood draw. These results would be INCORRECT!!!. These inaccurate results are now provided to ordering physician, who then may prescribe medications based on the inaccurate results provided to them by STAT Mobile. Medications that are NOT necessary, that have a plethora of side effects and cost money for both the insurance company and the patient, unnecessary financial burdens and risks. I told them that "I refused the blood draw and I would reschedule". The phlebotomist called her supervisor and the supervisor wanted to speak with me. The STAT Mobile supervisor told me that I "would allow her to do the blood draw" because the phlebotomist "drove all the way from Chicago and was not going to get paid, unless I allowed her to draw my blood". Basically she talked me into allowing the phlebotomist to draw blood for the thyroid test or she would not get paid. I'm pretty sure that this was another dishonest statement made by a STAT Mobile employee. I think the STAT Mobile supervisor didn't want to lose any money. Having to pay the phlebotomist to come out for a blood draw, that was refused by the patient, due to not being told to remain NPO for the blood draw. Again this is all on STAT Mobile! They don't know that I'm an RN, they don't know that I'm aware that I should remain NPO for this blood draw. The STAT Mobile supervisor assured me that they would "only draw the blood for the thyroid test and we would reschedule the lipid panel". Sure enough STAT Mobile went ahead and ran BOTH the orders, AGAINST my direct refusal and consent, NOT to run the Lipid Panel. Thankfully I am a registered nurse, and knew to contact my MD and make him aware that the results were inaccurate, the fact that I ate an extremely rich, high fat breakfast and was not NPO and had refused the blood draw for the lipid panel and ONLY consented to the thyroid test. Think about it; people of the general public, (your mum or dad, your brother or sister, or you) could/will be prescribed unnecessary medications, medications that could cause greater harm due to side effects and unnecessary financial burden. All because of an inaccurate test result provided by STAT Mobile. All because of money!! When we have companies that put money over a patient's health & welfare, those are companies we do not want to deal with. Not only without my consent, but also against my direct verbal orders, discussed and given to BOTH to the STAT Mobile supervisor I talked to on the phone, but the phlebotomist!!! That is physical abuse. This is abuse of our medical system, insurance companies but most importantly; us!! The most important part of the equation, The Patients!! Because a patient is older, has disabilities, etc., this does NOT give STAT Mobile the right to abuse us, physically or mentally!! In the medical field, forcing somebody to have something physical done to them is considered physical battery. Forcing a patient to do anything without their consent or against their wishes can be chargeable offense/s. I am taking this to the top!! Next time you our a loved one has in-home lab work ordered, be sure to ask, "what is the name of the company coming into my home?". There's nothing worse than having someone come into your home, abuse you, and get paid for it.

Stat Mobile is excellent!!!Their mobile lab services are reliable, convenient, and truly…read moreprofessional. The team is always prompt, courteous, and efficient. They make the entire process easy and stress-free, right from scheduling to collection. I highly recommend STAT Mobile to anyone who needs quality mobile lab services delivered with care and accuracy.

I called to inquire if they did a complete blood panel. The woman that answered was very rude, and…read moresaid she didn't know what I was talking about. I proceeded to ask if her if they had one price for a complete blood work up and she told me no. She said every test was individually priced. I said that doesn't sound very affordable and she hung up on me. I will never recommend this lab again.

I called to see if I could have a chemical tested. I was told yes, bring it in for $300. I took…read moresubstance in. They called me to say for the test needed, I would now cost $700. I said ok went back gave them a copy of my credit card. I called to follow up for results, about a week later, they then said it couldn't be done! Poor Customer Service!!

Don't go here! They will make a appointment with a certain doctor and then do the switch on you…read moreand try to stick you with a brand new doctor without telling you after waiting 3 months for the appointment. They also have a law suit against them too. Incompetence at its finest.

From the owner: Now accepting new patients. We specialize in caring for older adults. Our doctors take the time to…read morelisten, understand your needs, and help you achieve your health goals. Oak Street Health is a network of primary care doctors for adults on Medicare. Book an appointment at our Waukegan clinic today.

We brought my son in to get a strep test, made an appointment online. When checking in the front…read moredesk lady was so rude, giving one word answers. Same continued when we were put in a room. The nurse/MA told my some were going to take vitals. He's 4, no clue what that means. So unfriendly and just inexperienced

This was by far the worst experience I have ever had at any healthcare location while trying to…read morebring my child in for care. My child has active Illinois Medicaid, and I completed all required intake forms online ahead of time, including entering insurance information. I drove about 45 minutes to this office specifically because it showed that my child's insurance was accepted, we were out of town, and I called beforehand to confirm they accepted the insurance. When I arrived, I was told by Devon at the front desk that the insurance could not be verified because I did not have a physical insurance card. I tried to explain that Medicaid members do not have physical cards and that all insurance details had already been submitted online prior to the visit. She advised me to fill out the paperwork before hand and when I arrived, I was told it did not matter and they did not care because the system does not transfer over. That should not affect me as a patient being that it's a clinical error, not patient error. Being that my son has had this insurance for 5 years, I have never been turned away or told they would not see my child due to not having a physical card. The online Medicaid system allows providers to look up people with name and date of birth. The front desk refused to do so. In fact, she laughed in my face and spun around in her chair. I asked what my options were so my child could still be seen, I was not given any answers. Due to the severity of my child, I had to ask if I could pay self-pay of $175 out of pocket in order to proceed, despite having active Medicaid coverage. This is not appropriate under Medicaid participation rules and regulations. I was also forced to ask what my options were multiple times because she dismissed me and my sick child and began talking to the next person in line. The interaction at the front desk felt dismissive, disrespectful and unhelpful, especially while I was there with a sick young child on a holiday weekend. There was no effort made to work through the insurance issue or offer alternatives. I have also filed an official complaint with both the company and Medicaid because if this experience happens to me, I cannot imagine how many more it has happen to. I advise if someone working at the front desk does not have basic efforts to help a sick patient, do not keep them. I hope this office improves how it handles Medicaid verification and patient communication, especially for families who are trying to access covered care. To make it worse, this woman was training other women and refused to help the line of 5 people. I understand how training works, but to be as dismissive to all those in line just because you did not feel like doing your job, very sad for this location. On the other hand, the provider was absolutely phenomenal, and it is a shame that others may not get to see her and her great quality of care because the lack of professionalism at the front desk. As someone who works in healthcare, I would be extremely embarrassed if this front desk was the face of the practice.

Whoever took part in downsizing your 1st floor outpatient Lab department made a hasty decision. I…read morehave had my labs drawn at your facility for countless years on the 2nd floor. A staffer told me on the 15th that lab has been shut down for at least 5 years which is simply untrue. Check in is smooth as always. But now entering the lab is a whole new unsettling experience. Bottom line is overcrowding & understaffing for your phlebotomy team. Many are not fond of a vein puncture to begin with. The tension is more than obvious. Expand the room size, & take a careful look at what you have created there. Have already made arrangements to have my draws elsewhere.