Staff at the 13th St Ofc do not deny the sticker being available but when told to go online, I do not see that option anywhere for the Super Senior card. My current card takes off the same money as the regular senior card. When clicking Order Card, only 1 option comes up and no additions can be made. I received the Super Senior Card but it looks like the chance of getting a sticker is deleted. I paid $40 online and it just gets used up faster because I am on transit almost daily. read more

I want to put my Regional Transit in Barbi's District. I think SAC does a good job with its buses, better than other major Cali cities in some regards, and I'm impressed for the most part. The reason for the reduced star rating is that they keep ticketing people (over a hundred dollars) for not paying, even when they paid and the machine didn't register properly, even when they just forgot but have a monthly pass, they don't care... and I don't understand how this is supposed to encourage people to use pubic transportation? I meant public, but that too. read more

There should be a rating of zero stars or perhaps negative stars. Just crashed my bike on deteriorating light rail crossing. When I got on the train with my bike I was ordered off because I had blood on my face. It was not dripping on the seat or floor. Today was mh last RT ride. read more

Sacramento Regional Transit District - Public Transportation Near Me - Sacramento, California

If I could give zero or negative stars, I would. Buses and lightrail are rairly on time, and most of the seats on the bus look like someone defecated on them. The lightrail stations are dirty and unsafe. I dont know which is more appealing..holding your breath due to the stench of pee or people smoking crack (in front of the RT office at 16th st)...kind of a toss up ‍...SMH. Their slogan should be "we might get you there...maybe..on time, probably not" by shear volume they should accidentally be on time... read more

What's happening to RT? Gold and Blue lines seem to go down every time someone sneezes. Is the system that fragile, or is there a mismanagement of funds not allocated for repair and engineering? Many employees have retired, and it's no wonder why. I wouldn't want to work there either. read more

The New "CONNECT Card" Has Become A Bad Joke SITREP The Sacramento Regional Transit (SacRT) CONNECT Card is being peddled as the newest mechanism for RT patrons to utilize for their mass transit connections. "What's that? You lost your $100 Monthly Pass? If you have a CONNECT Card, it's replaced for only $5!" If only in the end this truly evidenced a savings mechanism for the patron that carried no other inherent risks above & beyond the regular monthly pass. THE SETUP The irony is that CONNECT Card is "supposed" to be superior to the Monthly Pass. But it's decidedly NOT: * For comparison, here is the CONNECT Card that I secured as my SacRT "SEPT 2017 Monthly Pass" (that is a permanent card that can be *reloaded* for each successive month's Monthly Passes); and appearing below it is my previous regular SacRT "AUG 2017 Monthly Pass": https://www.yelp.com/biz_photos/sacramento-regional-transit-district-sacramento?reviewid=bwvMSxsNajdnyPpoz6grEw&select=HDDukKa5_6VCKnZB9KdoBA * The problem is that SacRT has actually created a GREATER disservice to SacRT patrons in that the CONNECT Card more Inconveniently requires users to now *tap* the card against a machine at the stations. The regular monthly passes (which will be sunseted by the end of the year) never required such inconvenient actions [And do you ever get the impression that these board members & management staff coming up with these "great ideas" don't use the Light-Rail system themselves and have no fricken clue how THEIR poor decisions drive new asinine actions for the actual users?] * Under the old school monthly pass, if a transit cop asks for proof of fare, all you have to do is show your pass, and you're good to go. There. Done. NOT SO the CONNECT Card. * If a patron is rushing to catch the Light-Rail and jumps on without *tapping* the card against the machine SOMEWHERE in the station-area (and sometimes you really have to look for them, hiding behind a ticket machine or next to a disable ramp, etc.), the transit cop still is giving the patron a $152 ticket if the card doesn't register a *tap* before entering, like they did to my colleague who boarded last week at Roseville Road station; * As the station sign says now, "Please Remember to tap your Connect Card", because if you do not, the unstated SECOND part of that statement will be "Otherwise we're you're gonna give you a $152 ticket, and we don't care that you pre-paid for your Connect Card for the month." https://www.yelp.com/biz_photos/sacramento-regional-transit-district-sacramento?select=a2AlbCavj5xxN6zhpFKJnw&reviewid=bwvMSxsNajdnyPpoz6grEw * And yep, my colleague got ticketed EVEN THOUGH she had paid for a "monthly pass" via the CONNECT Card - that's some "thank-you" for paying for your transit IN ADVANCE; So tell me again how adding this inherent new risk is better for the faithful, pay-in-advance-SacRT patron? MAKE CONNECT MACHINE TRULY ACCESSIBLE - ON TRAINS Never one to merely bitch without offering a solution/alternative, if the stupidity of this *tapping* is stuck in the "New SacRT", then why not make some sensible changes to make it easier for the SacRT? Something to recognize, is that irrespective of this *tapping*- idiocy above, there's just the terrible inconvenience factor of the "HOW" SacRT has setup the CONNECT machines: * If the CONNECT Card machines are going to be useful at all they need to be ON the trains - not scattered on the wrong end of a light-rail station. For example, I get on the train at the 12th Street station: (1) they have TWO CONNECT machines on the H Street side; (2) however, I approach first the I Street side of the station, and when I'm running to catch the train, I don't have time to run a block further down to H Street, and *tap*, and then run a block back to the train car I need to catch at I Street (ALWAYS a problem when you have to chase down a 2-car train on the wrong side of the block from the machines); * And what would make the MOST sense (which, under Murphy's Law, why it's not done this way) would be to make the CONNECT machines accessible at "point-of-entry", like on buses where you enter, next to the driver as you get on the bus. So why doesn't the *tap*-mechanism duplicate the successful example of the buses? The machine should be on the train cars - either on the doors or in the mid-sections of the cars if you truly want to make them useful, accessible and convenient for patrons. THE LOWDOWN You really need to think this CONNECT Card rollout better. And how about being LESS punitive against your loyal customer base and not ticket people who have pre-paid a monthly pass in advance? read more

Sacramento Regional Transit District - NOTICE @ Station: they're not kidding. So even if you pre-paid your monthly pass, they'll still ticket you. - Public Transportation Near Me - Sacramento, California

See all

Can't I just write a sentence with the words "meh" and "blah" and let that suffice as a review? I can't? Ok fine. SacRT does serve as A WAY to get around Sacramento. It does. The level of convenience has varied for me. Once, when I was a college gal, it was absolutely free and who can complain about that? Sac State kids, get your commuter sleeves every semester for your school ID cards. It's a way but it's not the best way, especially not with lyft nestling into town nicely. I feel like safety and cleanliness on SacRT has swiftly slid downhill in the last five years. It's even worse than BART these days, and THAT is saying something. More creeps per ride per week, on average, than BART as well. I don't ride this past dusk unless I absolutely have to, and I am on the lookout for possible trouble the whole time. Trouble and smells. And stains. And weird objects. Eesh. Hand sanitizer is a must. read more

Whenever I flip through the pages of Sacramento News & Review, the Sac RT full-page advert annoys me to no end. It features an attractive Asian woman and the caption reads, "The Blue Line is my Social Network Line." It goes on to state, "RT is my direct line to my scene. With Light Rail, I can text friends and tweet about the perfect spot to meet up. And, when I'm ready to head home, I can leave the driving to someone else." Aside from the obvious that RT is an inefficient and unreliable public transit system, this advertisement is a desperate and pathetic attempt to appeal to the 20-something, college educated, hipster crowd. Let me get this straight: Sac RT has limited funding; its public transit system doesn't run on-time; and its bus engines have been known for breaking down unexpectedly (Customer service advocate Sharon Cohen has admitted this happens)--so they decide to take out a mass advertising campaign to compel more people to ride their public transit system? An attractive, petite Asian woman riding light rail late at night all by herself? She better bring a can of mace. read more

Sacramento Regional Transit District - Oh No, a vagrant is gropin' me! Time to use my kung-fu. Keee-yaww! - Public Transportation Near Me - Sacramento, California

Do Not Use Sacramento Regional Transit For Public Transit Either Walk/Bike or Get A Car... I've Been Using Them For Over 3 Years I Feel Like A Dummy Spending Money On Such Poor Service. I've Been Late To Work Multiple Times Because Of Them. Plus Homeless Everywhere At Their Stops invading your personal bubble.. I'm done for now read more

Public transportation has a bad rap. Many people have purposely made it an inferior option for many reasons, but the team at the Sacramento Regional Transit District do they best they can do to deliver basic transportation for the community. RT is probably a bit below average for most transit agencies. We have a decent route system and a light rail core which is better than most, but service intervals and schedules are really lacking. The current system focuses mainly on the City of Sacramento with service to unincorporated Sacramento County and several suburbs. I must be blunt. Light rail has improved, but it still needs work. The trash is really unacceptable needing more people just to clean them. Buses are much better, but we still lack decent coverage at night. Many parts of the region lack any access which makes it hard to use unless you start and stop near exiting stops. Nevertheless, safety has dramatically increased with more fare enforcement and security guards. The new Connect Card system is really convenient and helps transfers between agencies. Light rail remains one of the best options to commute into downtown Sacramento for work and play. We have done a crappy job funding our transit compared to other regions and are really paying for it. Nobody likes paying taxes, but Regional Transit is still the cheapest way to get people off the freeway during peak hours and helps disadvantaged people access jobs and services. I am a 15+ year user of the system and have my issues with them, but I still ride the rails nearly every day and encourage everyone else to give them a chance too. read more

Sacramento Regional Transit District - Downtown Train - Public Transportation Near Me - Sacramento, California

A coworker and I came here to exchange our RT tickets. What a "PAIN"... Each year you have to exchange your tickets for new ones. Why??? Now they finally are starting to wise up by making us NOW exchange them every two years. That's an improvement!!! I feel the tickets should NOT have expiration dates at ALL. Just my opinion... read more

12/17/20 Riding the #26 today. The driver had another Regional Transit worker on the bus. I guess he was being trained. she stood up by the door. A elderly gentlemen got on the bus. He paid his fare and sat down. The passenger nodded off. The worker standing told him he has to wake up, and he can't sleep on the bus. About 5 minutes he started to doze off again. She said are you awake? Then she tapped at the pole saying you need to wake up. I said excuse me. He could have a disability or medical condition. He paid his money and shouldn't be harassed if he nods off, and your doing a little bit too much! I know COVID has a lot of us on edge. There is no law saying you can't nod off on the bus, and if there is it should of been posted in that case. And last but not least, for the bus police! There is a yellow line stating for passengers to stand back from the driver. You were not six feet away from him, and should respect his space because of the six feet rule. Sounds to me you need training of your own! read more

Sacramento Regional Transit District - Regional Transit worker - Public Transportation Near Me - Sacramento, California

Horrible company, horrible service, and beyond stupid payment methods. I, like most of the people who ride the light rail are forced to carry around a physical card. I have been forced to use this garbage company for close to a decade and despite having monthly passes every month, I got ticketed twice. First, I had a picture of a collage of every monthly pass for over 5 years, and yet the ticket checker didn't care. The second time I forgot to tap the stupid connect card as I rushed to catch the train... And even though the connect card was ONLY good for a monthly pass and active, I still got a ticket cause I didn't tap?!? $#@& YOU! That plus the fact that basically every other day there's too few cars on the busiest time of the day, so everyone is crammed in like sardines more often than not. Not to mention fees went up 10% recently?!? For what? More ticket checkers with no empathy and a power trip? Regional Transit... Get your $#@& together. Have 4 cars during peek hours and get a digital pass that can be used with the state subsidy check. Even at a discounted rate, the service you offer isn't worth it and customer service makes the DMV look like the most helpful people on the planet. read more

90% of the drivers are lacking customer service skills!!! rude, arrogant insensitive idiots!!! never again!

What a joke! Not only are the routes a mess, it's a seemingly intentional money trap. I paid over two dollars for a one stop light-rail ride to my bus stop that required another $2+. $7 day pass is nauseating but you can easily get stuck paying over $20 in a day if you have errands to run, especially on a work day. This town deserve better than this disgraceful piece of . ANY town deserves better! read more

Much better than BART, but the drivers are just like on the freeway. Ride your brakes hard punch the gas! I'm surprise the light rain wheels don't wobble more. read more

Bus didn't show up again today, and it's not on the service disruptions page. My disabled ass is sitting on the sidewalk again stranded at night. Bus 93 was down all day trapping me at home. Bus didn't show up 5 times on me last week. Service is completely unreliable. read more

I've been riding Sac RT Light Rail from Roseville Road to 12th and I Street for 3-1/2 years. It is tolerable as long as I can take my mind off the inane chit chat, smelly, ignorant and loud people and dirty environment by burying my awareness in my morning paper. What is intolerable is trying to enter and exit the lot with impatient, speeding cars tailing me. I've been honked at, passed on the left and right, and gestured at. Frequently, vehicles run the red light at Roseville Road to enter in the morning. The posted speed limit is 10 mph, almost a standstill. I go 15, and am still harassed. The worst offender is an RT security guard who speeds through the lot to come to work in his humongous blue RAM truck, parking in a handicapped spot. I've complained to RT but someone will have to be seriously injured before anyone takes action. In the meantime, it's dark in the morning and the sun is low in the early evening so people are not only speeding but are visually impaired. read more

You have an employee who works at Regional Transit at the R Street Office, his name is Kenny. Kenny went above and beyond to assist me with my problem. The problem was with one of our employees who tried to place my CONNECT card, along with some other employees into the corporate zone. This employee closed down the account, making my CONNECT card and other employee's cards unusable. Kenny worked on getting this situation right and spent a considerable amount of time working on the issue. Kenny would also call me to let me know how everything was progressing. Kenny found a solution to a complicated mess and notified me and Sally Howard that he has our cards fixed. Kenny is amazing and thinks outside of the box. He took so much stress away. Thank you Kenny for your OUTSTANDING service! Paul Dale Roberts 916 928-5848 read more

*sigh* I have friends from Sacramento and not many of them ride the Sacramento tram. Unfortunately I have to and it's horrible! I rode it once and it was really dirty. I took my first trip to the Arden Fair and it was so difficult. The second time was much worse, it was even more bad than in 2007. I had to take their tram to near where Sac State. I did not like It one bit. I had to pay a lot for some fare. I do know it's the state capital but it should not be in some slummy areas. I have seen public transport in my area that is better. I was going to a client and man I did not feel secure at all. The Watt/I-80 station needs some major work. It's not as good as it is when you past by it on the way to Reno. Luckily the good sides are the Historic Folsom station. That one is clean and new. The bus 23 connects my coworker and I to the Arden Fair which is good because it's my favorite mall. read more

If i could give no stars, I would. I dont care if this is sacramento, but this is horrible service and NO CHILL. My friends and I were riding the route 30 bus and as I got on, the driver scolded me saying if I dont have my onecard inside my yellow sac state commuter slip, I cant get on. He literally told me , get off the bus. We had to take the bus back home, guess who was the driver? Yeah same guy. We got on and my friend played a snapchat video without earphones. First of all, this is a public bus and Ive seen buses with rowdy people and drivers never say anything. He told us to use our earphones or get off the bus. The video wasn't even super loud. What kind of service is that? Workers are always taught to treat customers with respect and with his words, they weren't nice at all. If you don't like your fucking job, quit. Ruining peoples day isn't part of what you need to do during your work hours. I hate riding the bus already. It comes too slow and this guy just put me in a very bad mood. Bus drivers have to remember theyre representing a company and the rest of the bus drivers. I hope I never get on the bus with this stupid bus driver EVER AGAIN. read more

Getting on the bus of 67 there always creepie /people like there up to something. Every time I get on the light rail or train there seem like there's suspicion people stocking me or trying to rob me I know I don't have these issues till I get on the bus or light rail read more

If Regional Transit were Uber, or a privately run non-monopolistic business, it would have been out of business long ago! Their customer "advocacy" (which should be called the complaint department) doesn't even operate while their buses operate (they are on an 8-5 schedule instead and because only a few people work their, you are mostly talking to voice mail), so, at 7:55am or at 8:45pm (when customers are likely to have problems or questions), no one is available to help! On the other hand, the security officers on the lightrail are there at all times, not to make you feel protected or safe, but to make sure you have paid your proper fare. I got checked twice in 15 minutes with no thought given to the concept that they were inconveniencing me by interrupting my phone time and other work. There has got to be a better way to do this. I rarely, if ever, feel appreciated or valued as an RT customer. After all, RT is unionized and everyone has their secure job that can rarely be taken away for not caring about me -- even though I'm one of the people who makes it possible for them to have their jobs. So it goes, with giant bureaucracies. The seats are uncomfortable, the bus stops are dirty, there is no bathroom available, and it takes hours to go a couple of miles. There isn't even a bathroom in their 13th and R offices. When asked the name of the CEO of RT, neither rep at their 13th and R offices could tell me, and neither offered to find out. Instead I was given an Admin # and had to leave a message as no live person answered there either. I intend to find the CEO and explain my frustrations directly. Their feedback forms are even more time consuming and tedious. It's like they don't want communication and feedback. "Resistance is futile" should be their mantra. I am late for my dental appointment because bus 25 route on RT Tracker (their idea of an app; google is usually better) says the bus will be here at 7:47am, but when I check the bus stop number, it says 8:17am, making me 22 minutes late for my dental appointment. Uber would cost me $6, so I'll be late. Their Connect Card takes several days to give you credit and I can't convert credit to a pass. Why are they so intractable and non-accommodating to those of us who are the most needy? Why, when everyone else processes payments quickly, does RT take longer? I'm about ready to switch to Uber. At least with them I'm an appreciated customer. No wonder bus ridership is down by 10%. Maybe calling The Sacramento Bee and other media will matter to this toxic culture, but I doubt it. Disruptor/prediction: RT may not exist in a few years once Uber can drop prices with their self-driving cars, or if they implement an unlimited rides-in-town program. read more

I walked in here at 11am and I waited for over an hour just to get my brother a student monthly pass! The worst customer service! I will NOT be coming back here or recommending people! The bus and train system is GARBAGE! read more

I used to always take lightrail on the regular, up until a few months ago. Now I realize you get you get the homeless ppl, and and your bad apples, but one particular evening my daughter and I were on the train on our way home. The was an elderly gentleman who was eating and some homeless guy asked for the elderly for his food. Now I understand your probably wondering what this has to do with lightrail? Well here goes. We were in the first car, and well when the elderly man refused to give up his food the homeless man punched the old guy took his food got off at the next stop and the lightrail employee did absolutly nothing and other riders went to the older gentlemans aid. Now all i'm saying is if your attacked on lightrail don't expect much I felt so bad for the older gentleman. And something like this happening in a public place like this and where the rt driver did nothing nor reported it is scary. I mean what if this were a child would the rt driver still have done anything? I'm just saying. Always saftey first! I will still ride lightrail but I won't have my young child for this reason, and it's a little bothersome. read more

I know the light rail all sort of end or start here and it seems like every time I drive by there's quite a few empty/parked trains and the limited few that are in service always seem empty. read more

Service sucks and its inconsistent one day there early and another day there late...A couple times they would pass me up while waiting at the bus stop...If you expect people to continue to use your service please retrain your bus drivers!!! read more

If I could give less than one star, I would. Not for the system as a whole, but for the complete lack of light rail guards on some trains and their pathetic excuse for a Customer Advocacy Department. I was recently verbally assaulted and sexually harrassed on a Blue Line train by a group of men because I did not respond positively to a sexual remark one had made, and he then turned his talking to me into a rap of sorts. I stood there taking the disgusting things he was saying to/about me and got off the train at the next stop. This is to be expected to some degree, and I've been sexually harrassed a number of times while using Regional Transit but this situation turned very hurtful and the fact that there was no guard on the train to intervene (not that I'm sure they would have anyways from what I'm reading in other reviews), made me feel like I should say SOMETHING. So once I had cooled down I composed a detailed complaint regarding what had happened and the lack of guards. Later in the day I got a very generic email response saying an incident report has been filed. No apologies for their poor service, no apologies for my horrible experience on their train. An "I apologize on behalf of Regional Transit" really wouldn't have taken much effort, and if RT doesn't feel the need to apologize when someone is sexually harrassed while using their services (which is honestly the impression I am under as of right now), then I am saddened that any of my tax dollars go to support them. Even just an "I'm sorry you had this experience" would have been better than what I got, and it wouldn't have been accepting any sort of fault at all. I know it is easy to copy and paste a canned reply to someone, but it is also very, very obvious. Thank you Regional Transit for absolutely nothing, I have lost all faith in your Customer Advocacy Department and will voice that opinion anytime your organization comes up in conversation or anytime someone I know mentions they will be commuting via light rail in Sacramento. read more

Get ride of connect card!!! Lie and say its more convenient for the customer, but it is really only convenient for sac rt. Make it a hassle just tk get a monthly pass. Bring back the stickers!! read more

I prefer to take public transportation to work so I don't have to drive in traffic. This system in unreliable. Often running late by 5 to 15 minutes andFrequent shutdowns. Train carts are dirty. Stations are dirty. Always crowded trains. Rarely see security check tickets or even get on the trains. Total failure read more

I stopped by the office to inquire about purchasing a monthly pass and to report a Regional Transit employee belittle a handicap man. Mr. Chi, I think you are making a great effort to improve customer service with Golden One Center on the horizon. However have you ever looked inside this building and realize this is your Main Street of Disneyland. Lets take some of the 6 million mentioned in the Bee today and paint for starters. read more

Switching to E-Tran now. They raised the prices but the conditions never improved, they got worse. Light rail is a mess, dirty, usually late. They never pack enough trolleys, people are stuffed like sardines on the train. And every first of the month when they know its busy they only have two cashiers selling tickets and passes, with long lines. This is a terrible capitalist company and they dont even try to improve. Hopefully they get shut down and our public transportation system gets nationalized by the government. I'm on the train right now at the meadowview station going to work and its currently disabled and shit down, they told us to go back to our cars and drive... just another day with Sac RT read more

Again have to give them at least one. RT (Re Tarted) Lets start with 2 cars during rush hour, what do you think happens when you crush a whole bunch of different folks together that don't want nothing to do with each other , and then, oh my 6 bikes on a end of a car because you only attached 2 cars, they want havoc. Gets them funds down the road, mean time back on the train. ghetto transit officers asking for passes on packed trains, then paying more attention to there cell phones, then what they asked for, not even minding the 6 bikes. there never on when all the serious offenders are on just the good working folks. I had a whack & hut guard tell me I couldn't smoke on the station, but then 2 or 3 transit officers smoking at the 13th st station, of course a double standard and abuse of authority. Light Rail is a lawsuit waiting to happen, i saw a elderly women the other day attempt to get on the train, to slow, she was in the dust. And you fools paying a dollar to park, we don't pay anything yet, but our insurance has, had to pay 2,000-2,500 because of break ins to our cars. Back to the more than 2 bikes on each end, I'M NOT MOVING, WHEN YOUR READY TO GET OFF ,voice your opinion let RT know, you are doing your part to conserve... don't be punished for going green, BUT AGAIN ONLY 2 BIKES @ each end of the train even if only 2 cars during rush hour, might as well drive. If they ever plan on charging the $1 in Folsom, I would just prefer the line be discontinued, all it brings is the trash in from rancho cordova anyways, and before folks from rancho trash me, you know what I mean. Hey Rt how bout cleaning up the 3 Folsom stations, trim the trees, pick up the trash, clear up the homeless (which you bring up here) Also if you are not going to use local law enforcement efficiently, (sitting car to car and B.S.) release them to be more effective. Im glad you have been so seriously cut, actually you deserved it. read more

I currently do not own a vehicle. Sadly. And so I've been using the Sacramento RT. Now, I'm not the biggest bus rider, so I like the fact that it's rather simple. They are usually on time, and every bus driver I have had has had a great personality. That says a lot in my opinion. Now, on the other hand, there have been incidents where I've been passed by, the bus has been late, and sometimes (During school hours) it's gets too crowded. Overall, I think that the service is fantastic, and public transportation isn't for everyone. Thank you RT for getting me where I need to go! read more

I am a fan of the light rail. I know, I know. It has its problems, but it's air conditioned and cheap. I locked my keys in my car in east sac and thankfully I was near a station. I hopped on, went home and got my keys, took the light rail back...ta da! saved a ton of money on either cab fare or a locksmith. We take it frequently to go out to dinner, ( usually walking or cabbing home because it stops running so early) I like to take it out to Folsom and ride my bike back along the trail. read more

Staffs crappy attitudes, dirty rail cars and smelly stations, standing room only (because they went to two cars) did I mention chemically enhanced riders that makes you reach for the pepper spray (just in case). Sac RT makes the decision easy to carpool, or heck, just drive in alone... But I will say they've earned at least one star, they must be doing something right, they're still in business (yeah, that was sarcasm). read more

I came in because my job ran out of parking passes but it was a quick RT ride to13th street. I was able to walk right in and be helped. The nice girl on the other side of the thickest window I've ever seen was very nice and very helpful. She gave me pointers on making my experience easier by going on line. She explained some of there features RT has put on their website and was quick with my transaction. She asked the right questions and give the right answers. Thanks !! read more

I hate coming here. There's one line for everything: people who need to sign their life away before getting their picture taken, AND people who just want a month pass (which is all I want). There's only a few other locations that sell passes, but this is the only location that's convenient for me. There needs to be an express line. But I guess it doesn't make that much difference when there's only one person at the counter anyway.....And they're not very friendly people either. They'll make nasty faces at you for being in the building after closing, even of you've been waiting for half an hour... read more

I have always wanted to write to Sac Regional Transit. I don't use public transportation, but thank goodness it's there for those who need it. My issue is, as a driver who is downtown almost everyday, time and time again I am forced into the other lane to avoid being side swiped by a RT bus. Really! For some reason your bus drivers, not all but most, drive like they own the street. I find myself having to use my defensive driving skills when I'm downtown to avoid being hit by a RT bus. Maybe the drivers are careless because it's not their bus and if there's an accident, it's not their dollar? So, if RT actually reads this they can pass this message on to their drivers. We all are in our vehicles to get from point A to point B and a little more patience and respect from all of us will make downtown a little easier to navigate. read more

The bus is always late and the drivers are not very friendly or just rude. Why is all of the focus on the light rail? Other people need rides too. I'm not sure but I think they built the inter-continental railroad faster that RT is building the light rail extension to the airport. Come on... How hard can it be to drive buses around in a circle and trains back and forth on a track. Get it together RT!!!!! read more