The club started great but sadly, the management there is terrible. The management has no idea how…read moreto manage and sadly, they will manage it into the ground. They literally know nothing except "it's corporate policy." There is no membership loyalty there and they do nothing to maintain or try to help their existing members. They don't even try. Take that in. Don't even try! Even though I have been going there a couple years, my price increase this year is $263 plus tax! I was paying annually so I didn't have to worry about payment more that once/year. They have my money upfront to earn them interest for the year but It worked for me. Yet I get penalized for it. It was already expensive but they just priced themselves out of the market. I understand that everything in this world is more expensive, but wow! A gym membership is a luxury and they just don't understand that people won't be able to afford that kind of increase. They got many new members (greater than 100) after a gym in the area closed and they had a special to recruit them. If they can do that for them, why not for existing members? They managed to get that through "corporate." No customer retention period. Even the monthly payments are going up (according to their member experience supervisor) yet they claim that if you pay monthly or bi-weekly, your payments will stay the same. Say one thing, do another. Exactly what happened to me. Also, they aren't keeping up with little things there. The womens gym has had to tred mills broken for 3-4 months now claiming waiting for parts. One of the tred mills has buttons so hard to get to work everyone avoids it. They took 3 TV's out of the womens gym. Why? The pool is down for maintenace frequently. Black spots on the ceiling in the womens shower area...black mold? Just all the little things that are accumulating. Some of their class instrctors are amazing...I mean AMAZING! They go around the room and make sure you have good form so you don't injure yourself, are cheerful and interactive with the class, change up the class a bit each day so it doesn't get boring, move at a pace that isn't so fast members aren't at risk of injury from the shear speed they want us to move, show options and have fun with the people in the class. Others instructors get up infront of the room and just get a good workout themselves.They don't show what we should be doing, don't show different options (ie: easy, mid and harder) or correct if there are poor body mechanics or interact with the class. One of them claims there isn't enough room to move around the room but she claims corporate policy says they have to allow that many people in the class. Again, corporate policy and metrics following without forethought into actual member safety. So sad because it was a great place. Now they are just corporate machines that act without keeping in mind the customer experience counts for far more than they realize.

Carrie was so unbelievably rude! I went in to get a new card. I did not have a mask on because I…read morewas born with a heart condition and cannot wear a mask (Unless I want to collapse) Movati says everyone has to wear a mask. Clearly discrimination is ok at that gym. I asked Carrie to provide me with a mask. She said we don't have masks for our clients and refused to help me. Working out has kept me going and is great for my heart. Her tone of voice was belittling! I can't believe she works in customer service. When I came back in with a mask... she disappeared so she wouldn't have to deal with me. Carrie with short blonde hair needs to be retrained! And needs manners when dealing with people! She could have handled this situation much better! Perhaps a factory job would be a better fit... no customer service. Go into the gym with a mask... get onto a machine and take the mask off. Finish on the machine and put the mask on. After a cardio workout... your body needs oxygen. I canceled my membership after 7 years. This place is a disgrace. Plus staff who work at a gym shouldn't be overweight... that shows a bad message!

O.k. moved here to Brantford, son wanted to get a membership at a gym, just finished University,…read moreand was home for summer. Got membership, and unexpectedly got a job out of town this month, and needs to go out West within 3 weeks to start new career. So he had to cancel his gym membership. THEY ARE CHARGING him for 60 days, as they said it was written in their contract, that you need to give this much notice when canceling or you need to pay!! What B.S. that is, they could't waive that fee due to the unforeseen circumstances of his new employment out of town and said he was out of luck and that is the policy. B.S. B.S. B.S, as anyone who is in business knows, things can be modified/waived and changed, (this isn't like a government or law) for God's sakes, and policies can be broken. This is just ridiculous in what their explanation of this was, and said he was to read the contract that he signed. WHO READS any of these contracts anyways for a gym membership??? NEVER will recommend WORLD GYM to anyone ever, as with this kind of operation, and unrealistic expectation of needing to provide 60 days notice of cancelling, it is just a MONEY GRAB from there end. PERIOD!!

Never join membership of this gym, just a trap. Not professional and very rude crew of gym. I am a…read morecurrent member very bad experience.