Anytime your loved one gets to a point where they need more assistance, it's a difficult decision…read more Bethesda Gardens made this a stress free decision for placing my uncle. Starting with Julian (who's a real gem), Summer (couldn't be more accommodating) & Carmen (going above & beyond to meet the needs of the residents (& their families) among many others at the facility. My uncle had turned into a recluse at his prior assisted living apartment & started falling a lot & broke his back so he needs more assistance than they're set up for. His time at Bethesda saw his old self coming back out. He was talking & joking & making friends. At mealtimes he sat at a table with 5 other gentlemen & felt a part of the group. His pride & joy was an apron one of the men gave to him to prevent spilling on himself (all the guys at the table wore one) He has now broken his back twice, had Covid twice & had a couple more falls without breaking any bones. Needless to say, he needs more skilled care & it's breaking our hearts to have to move him from Bethesda. If you are fortunate enough to have your loved one live at Bethesda, you won't be sorry! I will sing their praises from here to eternity

`BEWARE: WARNING WARNING - They took my deposit of $500, then a week later said they needed that…read moreroom for someone else. It has been seven to ten weeks now and I am still waiting for them to return my deposit. They took my card for the deposit, but they said they could only refund by check. It had been well over six weeks when I called regarding where the check was. Someone checked and then told me that NO ONE had requested a refund. She said that she would request it and expedite the issue so I should see it within a week or less. That was almost two weeks ago and STILL NO CHECK. There is no reason for this. They took it from my card; they can refund it to my card or give me the check that they promised. LIARS & THEIVES I am sorry I ever spoke with them. If you can't trust them to do what they said, why should anyone trust them with caring for your family members

It was just about three years ago that my wife and I decided that a senior retirement complex was…read moreright for us. We visited dozens of sites on the internet, and drove to six places in the north Dallas area. The one place that jumped out to us was Parkview in Frisco. We have never been sorry that we chose this as our home. It is a an attractive facility, and the landscaping is beautiful. Parkview has several different floor plans and apartment sizes, but we chose a two bedroom, two bath apartment that meets our needs perfectly. It has a modern kitchen, large living/dining room and a comfortable balcony with a view. All utility expenses (except TV and phone) are included. Our maintenance needs are also included and fixed rapidly just by a phone call. But it is the friendly residents and serving staff that puts Parkview ahead of other retirement complexes. Smiles and hello's greet you in the hallways and warm conversations are the norm in the dining room. And by the way, the food and service iin our Embers Restaurant is first class, with a wide variety of selections and all prepared and served well. We love to take cruise vacations, and our life "aboard" Parkview is very much like that on a premium cruise ship: daily activities, entertainment, dining, etc. So if you are looking for a retirement place, you should come by Parkview in Frisco. We think you will like it . . . we certainly do. Bob M P.S. Here's a link to a website we publish highlighting life here at Parkview in Frisco: www.parkviewers.com

This is an AMAZING community - not only is it beautiful inside and out but the staff is sooo…read morefriendly and helpful (many of them have worked there for years!!) and the residents are sweet as can be. I've noticed that there's ALWAYS a happy buzz in the restaurant - which to me says a lot about how much people enjoy themselves and I've NEVER seen that so consistently at any of the other many many communities that I've been to - and the food is GREAT! Parkview actually have the ONLY restaurant that I've been to in the US where I can get a salmon cooked and served as it should be - and I'm from northern Sweden so I definitely know my salmon! :-D ...and the grilled chicken salad with the Chef's homemade dressing - O M G it's so fingerlickin' gooooood I wished they sold it bottled!! The last time I visited, I got the chance to see their new Assisted Living and Memory Care next door and...WOW!! That is the most astonishing AL/MC that I've EVER seen - on any side of the Atlantic ocean! It seriously looks like a serene SPA with a Texas-twist - it's sooooo beautiful in every little detail and it's amazingly well thought through to help the residents thrive. It totally astonished me and still, I have a veeeery critical eye when it comes to living conditions and surroundings! :-D I definitely recommend this place! :-)

My Mom lived at The Landing at Watermere Extended Care on their 3rd floor for most of the year in…read more2024. This was such a huge disappointment! The price to live at The Landing was exorbitant for what my Mother actually received in daily care. I naively assumed that with the overall beautiful look of the facility and the high cost to live there that the level of care would match accordingly. I was paying for EXCELLENCE! My hopes were quickly diminished. The Aides that were there- and had been there a long time- had terrible attitudes. It was as though they hated being there. I communicated with the Director of the floor, regularly, to make problems known, as I hoped for change in behavior towards my Mom. The Director was super-helpful & did everything in her power to correct the problems! She had meetings, hired new people, & sadly, very little changed. As people were fired & some good new people were hired, it seemed as though this was more of a "systemic problem". Actual change did not occur. The food was very poor quality- I heard one woman describe it as worse than food given in prison. (Imagine school lunch 1975) My Mother lost 20 lbs in the first 3 months, she was down to 97 lbs! The Aides nor Nurses on staff did anything to try to help her find something else to eat. Simply shrugged their shoulders. Her daily routine was: -Get her out of bed in the morning for breakfast. They may or may not put clean clothes on her. May or may not brush her teeth and hair. After breakfast they Put her back in her bed, in the dark, for 4 hours until lunch. -They'd get her up & take her to lunch. Bring her back to her room and may or may not change her dirty briefs, & Leave her in her bed, flat, in the dark, staring at the ceiling, for 4 more hours until dinner. -They'd get her up for dinner, bring her back and put her in bed by 6:00pm, May or may not change her dirty brief, & Leave her in the dark in her bed until 5:00am the next morning when they changed her brief and left again. ****This is not a LIFE!**** It was almost as though they were just waiting for her to die. And I believe she would have if I had not intervened. When I realized the Aides had no planned routine they followed daily, & no one ever seemed "to know anything" about her care routine & who was responsible for what. I finally made a specific list of daily care for her since they had NO care report to follow other than 1. take her to eat and 2. make the bed. These instructions aren't complicated or unreasonable things: Change her clothes daily. Brush her hair & teeth. Change her brief at least every 4 hours. Turn the lights on in her room- open the blinds. Make sure she has fresh water & it's beside her. Don't use her food tray for diaper changes! After several months of fruitless negotiations with her Aides & their terrible attitudes, As a last resort, I took my concerns to meet with the Executive Director & he was talking to Corporate & as it turns out, Corporate was very upset with ME that the Aides were having to follow private instructions daily! They clearly didn't want to make changes & I never heard back from the them or the Director at all! I have everything on photos & videos as well as endless emails listing the lack of care & proper attention on any given day. *Bruises, cuts that took weeks to heal. *Sores on her bottom where her brief was not changed often 8-16 hours between changes. It happened MANY times! It's truly disgusting. (It is the LAW that briefs be checked & changed every 2 hours!) *Dirty gloves, used in changing her briefs, were not removed- handling her clothes, wheelchair, tables, doorknobs, etc. *Diaper changing items placed on her rolling food table during changings. *Dirty clothes hanging all over the room & then put back in her closet dirty. The list goes on. *The RN they are so proud to have on the 3rd floor to have "Hospital Level Care" is actually responsible for making rounds to the other 2 floors in their shift. This means they are very rarely at their Nurses Station seat to monitor the 3rd Floor because they are spread so thin working on the other floors. *Aides are given a certain number of patients they are responsible for, but some people require a lot of time in a shift due to their ailments, so the Aides end up almost ignoring the ones that are "easy" because they don't "need" as much - Or they hand them off to a newly trained Aide that doesn't have experience & doesn't look around to see what is actually needed. In the end, As I was preparing to move my Mom out, I found out that even the people in the leadership positions on the Landing 3rd floor started leaving over the last 2 months we were there. I hope things have improved and it's possible it has-but potential new Guests or current Guest families need to be aware! Get a good camera for your loved one. The saddest part is that I KNOW my Mom isn't the only person these things happened to.

The management of this facility is incompetent and irresponsible. And unfortunately most of the…read morecaregivers (I use that term very loosely) are too. Example: My father in law managed to get out of the memory care wing twice - and nobody knew. When we questioned the door alarm policy - the administrators (Caleb and Jon) admitted that the workers didn't do their job. They admitted the workers lied to them about checking the residents after the alarm went off. Their comment, as they were shrugging their shoulders 'yes, they lie...we can't do anything about it'. The turnover is ridiculous - I realize this job is difficult...but still. Workers, administrators, nurses - all positions had multiple turnovers throughout his time there. Communication with my mother in law was very very poor. He fell on several occasions and nobody could tell her anything about it. We have moved him to another facility - not as 'bright and shiny' as The Landing....but so much safer and competent.

My husband and I moved here about 2 1/2 years ago into a 2…read morebedroom apt. The people here are just wonderful. We have made many friends along the way. We laugh a lot which keeps us young The activity Ladies (Heather and Nancy) do an incredible job keeping us active, creative and busy. Many thanks to the kitchen staff, they cook great meals and keep the tables clean and still serve us with a smile!!! Janie M.

The best people at Watermere are the sales people. They know how to sell the product well. But,…read moreonce you move in, you find out that a lot of it is window dressing. The apartments are nice, but the maintenance is lacking. Once you get there, you find out that most of the residents do not eat at Watermere. They go to the restaurants surrounding it. One of the reasons my father wanted to go to an independent living place was because he was tired of eating alone, so he found this disappointing. But, once you eat the food, you understand why most residents don't eat there. It is terrible, and they charge the residents high cost for the subpar food. They recently went to a flat fee for the meal. They often run out of something, but you are charged for the item in the large fee even though they ran out of something. I think the manager should be forced to eat it every day, maybe it would improve. There also seems to be turnover in upper management. They seem like they want to fix the issues but their hands are tied. This place has such potential but it just seems poorly managed. It's not cheap, so where is all of the money going?

This place is not what it appears. It didn't take long to see what really goes on at this…read morefacility. They over-medicate your loved ones so that they don't have to deal with them especially in Memory Care. The food is undesirable and not nutritious. In addition, there have been numerous times when there's only 1 caregiver on staff for hours at end to care for 19-20 residents. They sell you a great "homey, loving" environment until you get there and see what really goes on. If you want to see a rapid decline in your loved one, then move them here. I moved my loved one from there and saw immediate improvements. If I could give zero stars, I would.

Highly recommend Beehive homes. My dad was only there for a little over a month before he passed…read moreaway, but we were very happy with his care. My dad often told us how happy he was, which was very surprising since he was very picky. He loved all of his caretakers. I arrived one day to visit and he was sitting talking with three caretakers. He enjoyed the food and activities. The Beehive of Frisco has brand new resident housing. Beautiful, open concept living. David, the administrator, was very professional and helpful during these Covid times. They made sure everyone followed strict sanitation and guidelines. Once again, I highly recommend you visiting The Beehive for the loving care of your loved one!!

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

Get your loved ones out of here! After my grandmother passed away, they continued to charge her…read moreaccount. My family paid a lot of money to give her the best care possible in her last few months and it is extremely disappointing to find out that they steal from the elderly when they pass. They have been contacted numerous amounts of times about this issue and have yet to take any accountability OR given the money back. This is not something my family should have to deal with when grieving.

Significant price increase received from Sunrise of Frisco for 2022. Three years ago, our yearly…read morecost was $74,364, and now $109,500. No follow-up to ask if we could manage the increase and my letter to corporate was unanswered. We also had concerns on staffing and care and decided to look at several facilities in the area. We have now moved. This decision was difficult, the additional confusion of the change was heartbreaking, and I would not wish for anyone to go through this. The new facility is making us feel at home, we are very pleased with the experienced care team, a $37,500 per year savings, and a cap on future cost.

From the owner: At Sunrise of Frisco, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Skilled nursing facility but I had a nurse inject me without using proper aseptic technique…read more Reported to director of nursing, Medicare and nursing board. Don't believe the public spaces or the model room. Patient rooms border on shabby. Food is industrial cafeteria quality and portions are small. I didn't get as much physical therapy/occupational therapy as I was supposed to. Cannot recommend this place.

My MIL was there for 2.5 months. The care & compassion these employees have is a disgrace!!! The…read morestaff yells down the hallways, they just laugh when you ask for help. This place - I would NOT RECOMMEND this place to anybody!!!