My Mom lived at The Landing at Watermere Extended Care on their 3rd floor for most of the year in…read more2024. This was such a huge disappointment! The price to live at The Landing was exorbitant for what my Mother actually received in daily care. I naively assumed that with the overall beautiful look of the facility and the high cost to live there that the level of care would match accordingly. I was paying for EXCELLENCE! My hopes were quickly diminished. The Aides that were there- and had been there a long time- had terrible attitudes. It was as though they hated being there. I communicated with the Director of the floor, regularly, to make problems known, as I hoped for change in behavior towards my Mom. The Director was super-helpful & did everything in her power to correct the problems! She had meetings, hired new people, & sadly, very little changed. As people were fired & some good new people were hired, it seemed as though this was more of a "systemic problem". Actual change did not occur. The food was very poor quality- I heard one woman describe it as worse than food given in prison. (Imagine school lunch 1975) My Mother lost 20 lbs in the first 3 months, she was down to 97 lbs! The Aides nor Nurses on staff did anything to try to help her find something else to eat. Simply shrugged their shoulders. Her daily routine was: -Get her out of bed in the morning for breakfast. They may or may not put clean clothes on her. May or may not brush her teeth and hair. After breakfast they Put her back in her bed, in the dark, for 4 hours until lunch. -They'd get her up & take her to lunch. Bring her back to her room and may or may not change her dirty briefs, & Leave her in her bed, flat, in the dark, staring at the ceiling, for 4 more hours until dinner. -They'd get her up for dinner, bring her back and put her in bed by 6:00pm, May or may not change her dirty brief, & Leave her in the dark in her bed until 5:00am the next morning when they changed her brief and left again. ****This is not a LIFE!**** It was almost as though they were just waiting for her to die. And I believe she would have if I had not intervened. When I realized the Aides had no planned routine they followed daily, & no one ever seemed "to know anything" about her care routine & who was responsible for what. I finally made a specific list of daily care for her since they had NO care report to follow other than 1. take her to eat and 2. make the bed. These instructions aren't complicated or unreasonable things: Change her clothes daily. Brush her hair & teeth. Change her brief at least every 4 hours. Turn the lights on in her room- open the blinds. Make sure she has fresh water & it's beside her. Don't use her food tray for diaper changes! After several months of fruitless negotiations with her Aides & their terrible attitudes, As a last resort, I took my concerns to meet with the Executive Director & he was talking to Corporate & as it turns out, Corporate was very upset with ME that the Aides were having to follow private instructions daily! They clearly didn't want to make changes & I never heard back from the them or the Director at all! I have everything on photos & videos as well as endless emails listing the lack of care & proper attention on any given day. *Bruises, cuts that took weeks to heal. *Sores on her bottom where her brief was not changed often 8-16 hours between changes. It happened MANY times! It's truly disgusting. (It is the LAW that briefs be checked & changed every 2 hours!) *Dirty gloves, used in changing her briefs, were not removed- handling her clothes, wheelchair, tables, doorknobs, etc. *Diaper changing items placed on her rolling food table during changings. *Dirty clothes hanging all over the room & then put back in her closet dirty. The list goes on. *The RN they are so proud to have on the 3rd floor to have "Hospital Level Care" is actually responsible for making rounds to the other 2 floors in their shift. This means they are very rarely at their Nurses Station seat to monitor the 3rd Floor because they are spread so thin working on the other floors. *Aides are given a certain number of patients they are responsible for, but some people require a lot of time in a shift due to their ailments, so the Aides end up almost ignoring the ones that are "easy" because they don't "need" as much - Or they hand them off to a newly trained Aide that doesn't have experience & doesn't look around to see what is actually needed. In the end, As I was preparing to move my Mom out, I found out that even the people in the leadership positions on the Landing 3rd floor started leaving over the last 2 months we were there. I hope things have improved and it's possible it has-but potential new Guests or current Guest families need to be aware! Get a good camera for your loved one. The saddest part is that I KNOW my Mom isn't the only person these things happened to.

The management of this facility is incompetent and irresponsible. And unfortunately most of the…read morecaregivers (I use that term very loosely) are too. Example: My father in law managed to get out of the memory care wing twice - and nobody knew. When we questioned the door alarm policy - the administrators (Caleb and Jon) admitted that the workers didn't do their job. They admitted the workers lied to them about checking the residents after the alarm went off. Their comment, as they were shrugging their shoulders 'yes, they lie...we can't do anything about it'. The turnover is ridiculous - I realize this job is difficult...but still. Workers, administrators, nurses - all positions had multiple turnovers throughout his time there. Communication with my mother in law was very very poor. He fell on several occasions and nobody could tell her anything about it. We have moved him to another facility - not as 'bright and shiny' as The Landing....but so much safer and competent.

To start, any Assisted Living is expensive, know that and plan accordingly. My mother wanted a…read moreplace that was one story so we started 4 years ago looking. Mom looked at Bethesda and one other and decided Bethesda is where she wanted to be. The rooms are spacious. She is fed 3 times a day. A very hearty breakfast. Sometimes the meals don't appeal to her or her tablemates. But they can always order something else. It is not gourmet, but fills the stomach. Yes there are some bumps in service, but I bring to the attention of management and Summer, Chantal and Tina Marie make sure to work on it. My mother participates in bingo 4 times a week and casino outings, sometime restaurant outings. Lots of opportunities for activities and exercise and music. In general we are pleased with the facility. Mom in her later years is happy to have her own home and autonomy. Bethesda is Mom's home.

Anytime your loved one gets to a point where they need more assistance, it's a difficult decision…read more Bethesda Gardens made this a stress free decision for placing my uncle. Starting with Julian (who's a real gem), Summer (couldn't be more accommodating) & Carmen (going above & beyond to meet the needs of the residents (& their families) among many others at the facility. My uncle had turned into a recluse at his prior assisted living apartment & started falling a lot & broke his back so he needs more assistance than they're set up for. His time at Bethesda saw his old self coming back out. He was talking & joking & making friends. At mealtimes he sat at a table with 5 other gentlemen & felt a part of the group. His pride & joy was an apron one of the men gave to him to prevent spilling on himself (all the guys at the table wore one) He has now broken his back twice, had Covid twice & had a couple more falls without breaking any bones. Needless to say, he needs more skilled care & it's breaking our hearts to have to move him from Bethesda. If you are fortunate enough to have your loved one live at Bethesda, you won't be sorry! I will sing their praises from here to eternity

Even though my uncle only lived there for a couple months before passing away, the staff & facility…read morecouldn't have been better! They were very attentive to his needs & kept me apprised of how he was doing when I wasn't there. He told me multiple times that they took such good care of him. It tickled him that they even were calling him Uncle *** It's very much a family atmosphere & I couldn't have found more caring people to entrust him to. The facility administrator, Carmen wears her heart on her sleeve & is amazing! Two of the girls that worked closest with my uncle, Aaron & Mariah are pure gems. I wouldn't hesitate to place another relative at Mustang Creek Estates if the need should arise. Heck, I'd have no problem living there myself

When it became time to move my mom into an assisted living facility we found and felt comfortable…read morewith Mustang Creek Estates in Frisco. The salesperson really sold us on it. When we first moved her in the director was new and was really working on having the facility live up to their advertisement. As the weeks and months went on it was apparent that this was not the case. The director was good but had a lot of push back from the upper management from what I heard and A LOT of turnovers. They fired the director a few months in and put a temporary person in there for a while and then the Allen director who stayed in Allen. I worried about my mom being there with no supervisor over the caregivers. You didn't know what they were doing and there were some caregivers that were definitely not trained to take care of someone. My mom cannot walk and needed a Lyft to be moved to the recliner, wheelchair or shower. They were always telling her that they didn't have anyone there that could move her with the Lyft. When discussing this with the sales lady it was said that this would not be a problem. She was also supposed to be in a house with other residents that were in wheelchairs etc. when later they moved her to the house next door with memory care residents. That was a whole new set of problems. (still not sure why they did this, not all residents were like that at the beginning) One of which was a resident who came into my mom's room and peed by my mom's recliner. He was also constantly coming into her room. As I said before she cannot walk and cannot help in keeping him out. My mom has her wits about her as she just cannot walk or take care of herself in some ways. She depends on her caregivers. So many things had been addressed with no real results. We finally realized we needed to move her out. This caused us to pay more money for fees for a new facility and even 16 days that she wasn't at Mustang Creek which was around $1800.00 more to them. Mustang Creek's management would not even answer mine or my sister's email or phone calls once we gave notice to move her out. I could go on and on like leaving her in the shower so long she almost slipped out of her chair and did not want to shower anymore. She had bed baths from then on. And extra activities that seemed to be going on at some point in the parking lot with resident's prescriptions. Jewelry did go missing from my mom's room. Which is probably on us since we should not have trusted that someone wouldn't take it. What can you do as there were so many caregivers in and out all the time. Please do not put your loved one in this facility. No matter how much research you do a facility will never be better than your care. Always go and visit because you don't know what is really going on and when you show up you can see for yourself. My mom is now at Beehive in Frisco which has so far been a good change for her. I HIGHLY DO NOT RECOMMEND MUSTANG CREEK ESTATES IN FRISCO.

My husband and I moved here about 2 1/2 years ago into a 2…read morebedroom apt. The people here are just wonderful. We have made many friends along the way. We laugh a lot which keeps us young The activity Ladies (Heather and Nancy) do an incredible job keeping us active, creative and busy. Many thanks to the kitchen staff, they cook great meals and keep the tables clean and still serve us with a smile!!! Janie M.

The best people at Watermere are the sales people. They know how to sell the product well. But,…read moreonce you move in, you find out that a lot of it is window dressing. The apartments are nice, but the maintenance is lacking. Once you get there, you find out that most of the residents do not eat at Watermere. They go to the restaurants surrounding it. One of the reasons my father wanted to go to an independent living place was because he was tired of eating alone, so he found this disappointing. But, once you eat the food, you understand why most residents don't eat there. It is terrible, and they charge the residents high cost for the subpar food. They recently went to a flat fee for the meal. They often run out of something, but you are charged for the item in the large fee even though they ran out of something. I think the manager should be forced to eat it every day, maybe it would improve. There also seems to be turnover in upper management. They seem like they want to fix the issues but their hands are tied. This place has such potential but it just seems poorly managed. It's not cheap, so where is all of the money going?

My loved one is a resident at this community. The staff is amazing. They are such a caring group…read moreof people from the director to the housekeeper. They all help with taking care of the people there. It feels like a beautiful home and that makes everyone feel more comfortable. I cannot say enough good things about it.

If there was a (-) option, I would have given it as a negative star (to the LEFT of zero) as a…read moreNegative SHINY star option adequately describes The Cottages. It's been 2 years since my husband was discharged after nine months for "behaviors they couldn't manage" -- let's see, he was noncombative, not aggressive, nonverbal" but mobile and severely cognitively impaired. If the urge hit to pee he would pee. Typical Alzheimer's behavior -- across the Alzheimer's spectrum. Was there a bio-schedule at The Cottages?. No. Anyone equipped to know how to manage working with Alzheimer's patients? Apparently not -- especially younger, mobile residents with family who stay connected and don't support heavy medications as part of daily living when unnecessary. So, my husband is a former athlete and physically fit -- if one didn't know any better you might have confused him for someone who worked there.... Yes... He needed daily assistance finding the bathroom so he wouldn't urinate in a public area -- this is a typical challenge for a male early onset Alzheimer's patient. I offered to arrange (and pay) for staff training with Teepa Snow's national team on this issue but the leadership wasn't interested. How dare the lead administrator place more emphasis on her antique furniture being ruined. Who keeps precious antiques in an Alzheimer's memory care facility? How was the urination issue managed? Oh, by prescribing four antipsychotic medications that were so powerful he was sent to the ER for four consecutive weeks in a row. As his wife, I requested that his neurologist and cardiologist manage his medications and guess what? He was discharged less than two weeks later... Never met the facility doctor in person, I couldn't even tell you what the doctor looked like, high nurse turnover, LOST medications (repeatedly lost)... oh, at meal time, you can't sit with your loved one for a meal.... Guess what, despite everything, my husband isn't on a single psych med and hasn't been since he left The Cottages. No place is perfect, and a memory care facility is only as good as its care team and management -- that's the heart of a facility. In short, The Cottages is a beautiful building but lacks heart. Beyond disappointment when you've got to fight tooth and nail (two years later !) over a medication bill that the facility refuses to be accountable for because they misplaced or lost medications and had to reorder but want to push the bill on the family.... Lots of seemingly medication overloads at this place, zombie like residents who appear confined by medications -- I'm actually grateful, even with my husband's continued decline, there's no extra medication interfering with his quality of life -- and I'm empowered to share our story of what to stay away from when looking for a facility for your loved one. In plain words: This AIN'T it!! Beware.

This place is not what it appears. It didn't take long to see what really goes on at this…read morefacility. They over-medicate your loved ones so that they don't have to deal with them especially in Memory Care. The food is undesirable and not nutritious. In addition, there have been numerous times when there's only 1 caregiver on staff for hours at end to care for 19-20 residents. They sell you a great "homey, loving" environment until you get there and see what really goes on. If you want to see a rapid decline in your loved one, then move them here. I moved my loved one from there and saw immediate improvements. If I could give zero stars, I would.

Highly recommend Beehive homes. My dad was only there for a little over a month before he passed…read moreaway, but we were very happy with his care. My dad often told us how happy he was, which was very surprising since he was very picky. He loved all of his caretakers. I arrived one day to visit and he was sitting talking with three caretakers. He enjoyed the food and activities. The Beehive of Frisco has brand new resident housing. Beautiful, open concept living. David, the administrator, was very professional and helpful during these Covid times. They made sure everyone followed strict sanitation and guidelines. Once again, I highly recommend you visiting The Beehive for the loving care of your loved one!!

I found this place after a long search for my father for respite care. If you know me I have a lot…read moreof questions and lots of apprehension leaving my loved one anywhere. But I have to be honest and tell you that it was not just the top management that included Robyn and Sam but also the nurses and the caretaker that was more than welcoming and always greeted everyone with a smile. They were always very attentive and on time for his tea, lunch and dinner. If you ever need to leave a loved one for respite or assisted care, I would suggest Parsons House. It always felt like I was coming home and not going somewhere

One can only imagine the pain staking task to find a new home for your family that first of all…read moredoes not want to leave their home. So finding the right spot was very important to us as our Mother and Sister lived in our house for 31 years. We knew they had to be someplace they would be happy. There like little apartments with all of their home furnishings around them. But let me be the first one to tell you we couldn't be happier we found the Parsons House. Beautiful home like setting. Parsons house has all levels of care. They will watch and take care of your loved ones very closely. As well as a staff whom has become their surrogate family and genuinely cares about both of their well beings giving us the family tremendous peace of mind. We did hang on for a little while but when we saw how things were running smoothly and the caretakers were becoming like family to them we backed off. It was a very difficult decision to leave your beloved family members that you have cared for soo long over to someone else's hands but when we saw the excellent personal care they were getting it got easy. My sister loves the activities Karen the director plans all kinds of different things for the residents to do. Takes them out on outings. Goes to the Casino and Botanical Gardens. As well as lunch outings. Robin Payne the Director is awesome and will take care of all of your needs. She makes the residents feel like family. And for the holidays The Parsons House is decorated better than my house as well as the other holidays for the year. My mom goes to exercise and loves the food. (Unbelievable because she was a great Polish cook). Bridgette overseas the medical and will address and inform you of any issues she see brewing. Her staff will also take note of the resident's behavior and wellbeing and keep us informed. So if this can be of any help to future family members that are making the difficult decision on where to put their family members please offer this letter to them or give them my number for a personal referral. Best of luck to you with your aging parent. Blessings! Jill

Terrible company!! They are under new ownership and they are even worse. My mother in law is…read morethere and they mess up on her meds twice and it's very expensive for the lack of care they give.

Sending my wife's mom to Windhaven Senior Living was a tough decision a few months ago, but it has…read moreturned out to be a truly positive and wonderful experience for her. I think to highlight here: Windhaven's unique Spark program has made all the difference for her. Windhaven Senior Living is considered a premier Assisted Living and Memory Care property, and is relatively new, having been recently constructed. We've been pleasantly surprised that, after over four months, they have succeeded in creating a warm and family-like environment that met our expectations. One remarkable aspect that my mother-in-law particularly appreciates is the Spark program. This program is all about providing seniors with real-life experiences. She absolutely loves the cooking classes, and they have been fantastic in keeping her engaged, both mentally and physically. Witnessing her happiness and her positive sense of community here warms our hearts. The staff here is exceptionally caring and deeply involved. Overall, the staff's dedication to creating a welcoming environment for both the residents and their families is very present to us. We are very pleased with our choice so far, and Windhaven Senior Living appears to be the perfect fit for my mother-in-law. We would recommend this place. I'm sharing some photos here to offer you a glimpse of the facility. These photos were kindly sent to us after our initial tour, and I must emphasize that Windhaven values privacy highly, which is why we didn't take personal photos.

We were told our care expectations for our mother were too high.  My sister and I stay with our…read moremother 7 days a week, 6 hours a day.  We also have hospice care.  In the 10 months we were at Windhaven, we witnessed so many  concerns for her care:  oxygen machine nose tubes dropped to the floor and left - after changing mom, dirty gloves left on the night stand - often no aides in the memory care building with the residents - aides that would roll their eyes when requesting assistance or going on break when we requested assistance - meals served to memory care residents too hot to touch, aides not helping the residents while eating - our comfort kit/medications were lost - no paperwork provided.Each concern we were told by the Director she would take care of, not once did she tell us our expectations were too high.  There are good staff members that we will miss, but it is the others that we share our concerns to let others know - we witnessed poor care daily - often it was no care.

Significant price increase received from Sunrise of Frisco for 2022. Three years ago, our yearly…read morecost was $74,364, and now $109,500. No follow-up to ask if we could manage the increase and my letter to corporate was unanswered. We also had concerns on staffing and care and decided to look at several facilities in the area. We have now moved. This decision was difficult, the additional confusion of the change was heartbreaking, and I would not wish for anyone to go through this. The new facility is making us feel at home, we are very pleased with the experienced care team, a $37,500 per year savings, and a cap on future cost.

From the owner: At Sunrise of Frisco, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.