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    Sae Kitchen

    5.0 (5 reviews)
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    1 day

    Response rate

    100%

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    6 years ago

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    3 years ago

    Was a renter in Vista for 5+ years. The time slots were very accessible and fairly priced!

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    4 years ago

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    7 years ago

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    ARS Rescue Rooter

    ARS Rescue Rooter

    (744 reviews)

    Sorrento Valley

    Rescue Rooter is a top quality plumbing service in SD County. They came out the same day and fixed…read morethe problem. My entire master bathroom was back up and not draining. Nothing I did worked as I tried to clear it myself. Everyone here was personable, prompt and very clean and upfront about pricing. I will use them again in the future as needed.

    **Extremely disappointing -- read the reviews before signing up**…read more We called ARS, along with several other HVAC companies, because our AC was having issues. ARS told us they could come out **the very next day between 8 AM and noon**. During that call, they also strongly encouraged us to sign up for their service plan for $20/month, explaining that we would get a discount and other benefits. We were desperate to get our AC looked at, so we signed up. After that, we actually had TWO other companies tell us they could come out **the same day**. We turned them down because we had already scheduled ARS for the next morning and were told our appointment was confirmed. The next morning, ARS sent us **THREE separate texts confirming the appointment** and saying they would let us know when the technician was on the way. So we waited. And waited. Then, at **11:55 AM -- literally FIVE MINUTES before the end of the 8 AM-noon window THEY gave us -- they called and cancelled.** The explanation? They were extremely backlogged because "everyone is having issues" right now. They said they would put us on their board and *probably* be able to get someone out in another couple of days. I'm sorry, but if ARS already knew they were that overwhelmed and backlogged, **why were they taking customers' money for a service plan and promising next-day appointments they couldn't actually honor?** Why not be upfront and tell us the truth so we could make an informed decision and call someone who could actually come out? Instead, we turned down two companies that could have come **that same day** because we trusted ARS's confirmed appointment. I immediately called and cancelled the $20/month service plan. Honestly, the entire experience felt incredibly misleading. At best, it's extremely poor communication and scheduling. At worst, it feels like a bait-and-switch: get a desperate customer to sign up for the service plan by promising faster service, then leave them waiting all morning and cancel at the last possible minute. And here's the kicker: **after this happened, I went back and read the reviews -- and I wish I had done that BEFORE signing up.** There are far too many reviews describing very similar frustrations. I understand that HVAC companies get slammed, especially during extreme weather. I understand emergencies happen and schedules change. What I don't understand is **confirming an appointment three times, letting a customer wait the entire morning, and then cancelling five minutes before the appointment window closes.** If you are considering ARS, **read the reviews first.** Don't make the mistake I made because you're desperate to get your AC fixed. Very disappointing experience, and I will not be using ARS again.

    Sae Kitchen - kitchenincubators - Updated September 2026

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