Their team came out and provided a fair quote and were able to get to the project the same day. The…read morepulled the bird's nest material out of the exhaust vents and cleaned the dryer vent as well. Would recommend them to anyone.

They were very friendly and helpful. They did a great job and completed everything I requested. 5…read moreStars.

Lucas did a great job cleaning the chimney and checking everything out. Very thorough effort.read more

I had a chimney cap blow off in the last hurricane, I…read moreoriginally called a different company to replace it for me after two weeks of delays and excuses I called Duct-X they came out the same day to inspect my problem, and came back the next day to install the new chimney cap, I highly recommend Gary, he was fast, professional, and quite honestly a real nice guy. I would give more stars if they were available, you cannot go wrong with these guys great service great price thank you Gary.

We were having issues with our AC dripping water. I have used this company in the past and have had…read moregood results. Someone was able to come out the next day and quickly fix the issue. The price was fairly reasonable and I would definitely used them again.

I am so disappointed with this HVAC company. It's stuff like this that gives HVAC companies a bad…read morename! I have been their customer for years, using them for work at two different rentals, including installation of an entire new system in one of them, less than 7 years ago. Last week this system showed some problems. I actually forgot it was under a 10-year warranty and called another HVAC company. Their tech came out and told me what was wrong (clogged coil) and suggested I use ACTexas to fix the part (under warranty) since they were the original installers. This tech didn't even charge me for the service call, which is unheard of! When the ACTexas tech came, he confirmed it was the coil, but instead of suggesting the replacement they tried to sell me an entire new HVAC system! When I insisted on replacing just the coil (under warranty) they wanted to charge me an outrageous labor charge, far above the national average, and again tried to convince me to buy a new system. I declined. They then tried to scare me into buying a new unit stating that entire unit was old, over 10+ years and probably would need replacement soon anyway. Hello?! Did they forget they installed it themselves 6-1/2 years ago? I declined again pointing out what they said was not true. They then dropped their price for the coil installation, twice (!), but still nowhere near what it should be. I went back to the other HVAC company. Those people offered to do the coil replacement for a lot less money. (They did not know how much ACTexas charged). They came to do the job and while they were there another part started to fail. They actually ran out immediately and got that part and installed it free of charge as well! On a side note, I was told by two different HVAC companies who looked at this particular unit that it was an inferior brand sold to me at the time by ACTexas. Needless to say, I will not be using ACTexas ever again.

Ed and his crew were friendly did great fast work, great price.read more

From the owner: Fresh Air with Dry Masters, Safe Non-Toxic, Free Estimatesread more

Mr. Guy maintained a close communication about the date and time of his arrival, and I think he did…read morea good assessment of the price of the service prior to me confirming my acceptance of the offer. That meant: no surprises, no last minute fees, etc. Service was quick and punctual. I would definitely hire this service again.

The technician was very polite and right on time. He even asked for a basket and he cleaned out all…read morethe stuff that had fallen in between and behind the dryer! Great company, great communication, and great service!

Great service, Definitely recommend for any of your Air conditioning system needs. Mr. David was…read morevery helpful with all of his recommendations, and made the process of installing my new unit go smoothly! Very good prices as well.

Came home from work to a stale and hot home. Trouble-shooters as much as I could, and made a call…read moreSunday afternoon to leave a message for the company. Received a phone call 8:15 am on Monday, and had a visit by David at 4:30 (the earliest I could be home from work). Had everything he needed to fix the issue, and then did a routine cleaning of all ac units on the property after asking if I would like that, and would be okay with the price. I appreciate being asked about the service, asked if I wanted the service done, and quoting the accurate price for the service. As their website says, transparent. He took photographs of an issue he recommends to be fixed in the future, but was also very honest about the immediacy of said issue. I will absolutely call this company again for any AC/Heating services I need. Friendly, professional, and efficient. Great job.

If you need a new A/C or any A/C service at all, I could not recommend this company more. In the…read moreservice industry, it is sometimes difficult to find an honest, reputable company who gives 200% to all they do. The initial visit was quick and "painless". The installation went perfectly and when they left after completion, the only way we knew they had been there was the cold air coming out of those brand-new white vents. All boxes and old vents, unit etc was hauled off so that we did not have to deal with it. We will forever recommend this company!

Please read my review on google. They did an improper install verified by Honeywell. Band-aided my…read morerepairs for over 7k on a 5 year unit. As usual limited warranty liability and huge labor costs with multiple repairs. If you have continued issues get second opinion. Techs are amazing, management should have supported install issues, even if it was a mistake and just fixed it. Nothing techs can do is just fix and charge. Detailed review on google.

MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY…read more After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE!

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home…read more An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800.