MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE! read more

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home. An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800. read more

In the midst of all the damage of Harvey, we discovered 3 weeks later that we had a water leak in the upstairs bath. Our plumber recommended them since it was not a plumbing issue and water had seeped thru the interior walls. They came by the very next very next day! Their professionalism, kindness and expedient manner of handling my problem was great. With our health problems they made sure the work was completed in a timely manner. I would highly recommend Restoration 1 to any one at any time! All their personnel were awesome! read more

I had a heavy smoke smell in my house from burning something on the stove. I was sure it was going to cost me thousands of dollars to remove the smoke smell. Restoration 1 came out and told me what to do myself to take care of the problem and didn't charge me anything. Completely trustworthy and honest company which is extremely hard to find these days. read more

Desnekka is extremely helpful and thorough. If you want someone thats going to take care of you and your house during a hectic time in your life then this company is the best! They care about you and will walk you though every step of the process to make it as simple and easy as possible. read more

This company really goes above and beyond. Our plumber recommended them when we had some water come in upstairs and then flowed downward after Hurricane Harvey. The team is great and it's a family-run business. They answered my questions and took the time to explain what they were doing and why. I learned a lot! They even came out when I had other areas of concern another time or two just to check things out and make sure all was well. They really took the time and effort to ensure the clean up and remediation was done correctly. Desnekka put me at ease with her expertise, listened to my concerns, and walked me through the process. I met the owner, Shain, and he truly cares about his company's reputation and his customers. Really great guy and he will make sure the job is done right to get your home fixed. I also liked that he seems to stay on top of what's happening in the remediation industry and knows what products work best based on his experience and conferences he attends. For us, with young kids inside, it was important not just for our home, but for our health, that any issues were found and fixed...and they did that and more. Also, since the team is small and mostly family, I left them a key for when we weren't home so they had access to all our belongings and pets. Very trust-worthy, honest and kind. I would use them again, for sure. read more