The office is currently booking 11 months out which I find unacceptable. There is also a very long…read morewait list for cancellations. The dental equipment machines look rusty and paint chipping off. They are so tightly booked solid my hygienist said she needed to use the restroom but didn't have time to. The doctor did not feel my neck and jaw to detect cancer. The hygienist did not have the standard extra person to call out the 3,2,2,1 gum health numbers to which slows down the appointment.

Responding to your response of my previous review regarding your practice of sending customer calls…read morestraight to voicemail. I'm not anonymous. I am the only person in the reviews who's noticed that the office doesn't answer their phones. You also see my first name clearly at the top of my review. Rather than calling, I went in to see my doctor after a weekend in pain. I was informed "that he was going into a procedure," and the staff member escorted me back to her desk. I explained my issue, which was that from the medicine I was finally prescribed, I had an infection. I had an emergency, and the care I received when I was in the office didn't extend to after-hours.  Providing exceptional customer care and service can't be your top priority when, in fact, your phone calls--I know "customer" calls--go straight to voicemail. I sit in the office at every visit, and I do not hear or see anyone answer a phone call. No one. As the staff member listened to my concerns, in hindsight another staff member (brunette, with a ponytail) came and sat right next to us. Pretending to stare at the computer screen, "being nosey" and "eavesdropping," which was unprofessional, especially when your customer realizes what you were doing. On the contrary, this woman could have been answering the phones. This is a pretty large office, and it looks like they have ample enough staff that could also cover the phones, as in other smaller dental offices with smaller staff. Whenever I ask why phone calls are going directly to voicemail, I get this look as if the individual doesn't know how to answer because I've heard all the lack of excuses. As here, you're telling me to call the office, but you don't answer the phones.

I always have a good experience with this dentist. I have been going there for over 10 years. Wait…read moretime is always reasonable. Staff is very friendly and efficient. Dr. Grube is friendly and efficient and very concerned about patient comfort. I recommend this dentist without reservation!!

I will definitely be a returning patient! A friend recommended Dr. Grube and it was an excellent…read moreexperience. I've had teeth and gum issues for years so the dentist visit is a regular necessity. I want someone who "gets it" and will be dedicated to me as an ongoing patient. Dr. Grube listened carefully, asked insightful questions and understood my dental history to create an ongoing care plan. He is clearly smart, and current on many treatments, medical and cosmetic yet didn't push me on anything unnecessary. His office was professional and on time, and everyone on his staff was friendly and courteous. Even the routine cleaning, which can sometimes be a more involved process for me, was a pleasant experience. Overall I was very pleased with this dental practice and want to recommend them.

They provided excellent dental cleaning and they also were very honest when I had any concerns.read more

Worst dentist I've ever been too. My sister is so good about taking care of her teeth and they…read moretold her she had 6 cavities. The dentist assistant also burned my tongue with whitening solution that caused a blister and then she blamed it on me in front of Dr. Thomas. We switched to Dr. Kapsalas (best dentist ever) and my sister had one cavity. They just want your money and don't care about true dentistry anymore.

great staff overall. most are very kind. dr barton, however, has horrible bedside manner. out of…read morethe few appointments i've had at cedar lakes, he has been condescending and belittling in almost every single appointment. i don't have experience with the other doctors there, but i would not recommend dr barton as your preferred dentist. i think he is leaving cedar lakes to go to another establishment or retire. hopefully retire.

I cannot say enough about this wonderful dental office! My wife and I are new to the Chesapeake…read morearea coming from Virginia Beach so we are transferring over to Cedar Lakes Dental. It is in a great location that is easy to get to in Chesapeake, the office is JUST BEAUTIFUL! They definitely checked all of the boxes we were looking for in a new family dentist. They have a super fast and easy way to book appointments through text or over the phone. We were able to get appointments quickly, the staff is just wonderful and easy to communicate with and the initial first visit was great they took several X-rays and even 3D X-rays to get me up and running, they have some of the latest equipment and some of the nicest dental assists and they really do a great job going over everything and making suggestions to improve my dental care! This is a highly recommended dental office!

Great dentist and a good experience. I have been to alot of dentists over the years due to moves…read moreand this dentist I am glad to have continued care with. The office staff is fantastic as well.

Avoid this dental place like a plague. All they care about is making money without any compassion…read morefor us people who are on a pension and can't afford their extravagant services. They pulled my tooth and didn't save it and agreed like a fool to accept and bone graft/implants. They charge you a lot for that implant costing me almost $2k for the bone graft. Plus this place looks like a dental factory with one doctor (Dr. Zahir) working on 7 patients at a time. I mean hard worker but man I wasn't impressed as where is the customer empathy and care . A money tooth factory in my opinion. I wanted her to cement my bridge temporarily and she placed the cement on one tooth not both and of course she used a small amount without the proper tools and enhancement needed just to prove her point that I need an implant/new bridge. It is a business of making money, no care about us patients. Money is their religion not empathy, care or compassion. Sad to post this as the rest of the staff seem nice but not Dr. Zahir.

I used to absolutely love Edinburgh Family Dentistry 100%. So much so I recommended them to…read moreeveryone I knew. Sadly, over the past two years customer service for the adults in our household has declined significantly. I'm going share as 4 stars, at this point it's really closer to 3 1/2 but they don't give you an option for that, which I'm torn since they do take great care of my children. Let's start with the positives: The hygienist and Doctor who work with our children are wonderful. They are gentle, kind, and patient. They have never pushed unnecessary treatments. They simply do their cleanings, make observations, and offer suggestions. Never had an issue with how our kids are treated. They even allow you to sit in the room with them. This part of their practice has always been excellent. The wait time once you arrive and check in is never long, I don't believe we've ever waited more than 10 minutes to be seen except one time when someone called out so they were short staffed. The office is also very clean. However, our experience as adults has been very frustrating. My husband was essentially "Ghosted" as a patient. He was contacted about moving his appointment earlier, which he agreed to only if his original appointment could remain in case he couldn't make it ( He was traveling for work that week). They canceled his original appointment anyways, and then later canceled another appointment because insurance was "asking questions" but no one ever followed back up with him like they said they would. In the end they dictated his schedule instead of working with it, and he never got his mouth completed after starting a deep cleaning. Recently they repeatedly kept contacting me during work hours asking for insurance information even though I had told them I did not have it on hand and would send it as soon as I could that day. The constant texts during the workday feel excessive and stressful. Another limitation is pain management, they only offer injections for numbing. If you don't numb well with needles like me they can't accommodate you. They won't even do my teeth cleanings until one tooth issue is resolved elsewhere. Scheduling is also a bit difficult, appointments are typically booked close to a year out, and although we tried to switch to their newer location, they told me they are still working on insurance coverage there so we're stuck at this office. Today was another example of the disorganization. We had a 2pm appointment and arrived 15 minutes early. The staff was in a meeting and kept all patients waiting outside until exactly 2PM. As more and more patients arrived for their appointments they eventually put a sign on the door telling people to return at 1PM even though it was already past that and they still weren't available until 2. It was confusing and frustrating especially for those who arrive on time and early. During cleanings you won't see the dentist for more than 5 minutes unless you have specific concerns. Overall, this used to be a 5-star office for us. Now it feels very inconsistent. Excellent for children so far.

The office staff is horrible at scheduling and notifying you. It took several months to schedule my…read morewife's first appointment in 2025. After that appointment and becoming an established patient, Edinburgh Family Dentistry in Chesapeake could not schedule her next appointment until 2026. She asked them, aren't cleaning supposed to be every six months? This office said yes, but they do not have any availability, and my wife could be put on a cancellation list for an early appointment. When it came time for my wife's appointment this February 2026, this dentist's office called my wife three hours before her appointment and said her hygienist was out sick and they had to cancel her appointment. She asked about seeing another hygienist, and they told her they are short-staffed. Edinburgh Family Dentistry makes sure to inform you that you will be charged a late or no-show fee if you do not give advance notice within 24 hours of canceling your appointment with them. My wife asked when they will be able to schedule her for the next cleaning appointment, since this cancellation by the dentist's office, they said February 2027. My wife said that would be two years without seeing a dentist, but the office staff didn't seem to see a problem with that. If you are an established patient, you would think you would be accommodated after the office canceled your appointment, which you made a year ago. This is absolutely ridiculous and unprofessional. Maybe Edinburgh Family Dentistry should have thought twice before opening their Moyock office until they figure out their staffing problems, or maybe pay their hygienists a better wage to keep their attrition rate down. My wife did like her Dentist, but hates that she must deal with an office staff that is clueless to patient needs. In response to the owner's response. This is not a misunderstanding. It appears to be an ongoing issue with Edinburgh Family Dentistry. See Traci Gray's & Anne Buckner's one-star reviews from one & seven months ago. They both had to experience the same one-year extension befall them. It's clearly an unwillingness to train your obtuse and unenlightened office staff, which resulted in your colleague, Dr. G, losing a patient.

I had a wonderful experience with Dr. Moreno, it's been a few years since I've been to a dentist…read morebut she made me feel comfortable and heard everything i had to say with no judgement.

I like Dr Moreno and staff - and that says a lot since going to the dentist isn't a thrill each…read moretime. Very professional in checking in, cleaning, check-up, getting you on calendar for follow ups. Highly recommended! They even have the $99 special for first time X-ray, overall assessment new patient deal, worth it.

my son broke his tooth at wrestling and they saw me same day and saved the day. they took amazing…read morecare of him plus service provided was amazing!

He was my dentist in the beginning but been toss around to different dentist in office. I really…read morepreferred him.