Everyone there is amazing and so helpful in anyway they can . Always there to answer any questions…read more,no matter how big or small.They are there for you,and give you the best rates.They go above and beyond for you. I've been there almost 20 years. Thank you to them all you guys are great! Laurie Thomas

They're great if you like being ghosted, hung up on, ignored, no humans available and spending…read morehours trying to get in touch with them. Complete disaster customer experience. Avoid, avoid, avoid. Oh and did I say avoid?

Cancelled my workers comp policy with them in December but they continue to draft out of my bank…read moreaccount as well as not answer the phone. No email address to reach them out. You cannot cancel the policy easily on their site, no number to call on their site and cannot remove banking on their site.

I can't say enough good things about Optima Benefits & Payroll. As a small business owner, they…read morehave been a lifeline for our company, Optimum Influence Media. A couple of years ago, we had a few issues due to our old CPA filing our taxes under the wrong FEIN number. During that time, I worked closely with Sheril Damelio to resolve these issues. Not only did Sheril take the extra time to help me understand what was going on, but she also made it a priority to check in with me and ensure these issues never happen again. She was a godsend. As our company has grown, we have taken advantage of the HR resources that Optima offers, and we have been extremely satisfied. Sheril answered all of my questions and even guided me through signing into specific portals, utilizing tools, and exploring other opportunities to support our business. More recently, I have been working with Kathy Freeman, who is exceptional. She is always timely with her responses, and I feel confident knowing she is handling our payroll. If you are a business owner in the Rochester area, I highly recommend utilizing services from Optima. They are second to none in our community, and we are so lucky to have them! Thank you all.

Would not recommend to small businesses or NEW buisness. We set up service with only 1 employee and…read moreafter only a couple months we felt it wasnt working in our benifit to pay for such a service and called to cancel payroll service with them completley. I believe this was done in 2017. From then on our buisness had gone through a change of management and more importantly we were trying to find our way as new buisness owners during a pandemic with little resources to no help. While going through bank statements for tax purposes we came across Optima Benifits every few months for different charges. When looking more into it we were still being charged every quarter for the last 7YEARS for a service that we thought we canceled. The charges started at $21 when we signed up and continued to increase every year... $75 to 78.50 to 83 to 100 and a few random higher ones. When going back to look at our contract a few things were done wrong on both ends but getting in touch with them was not the easiest processes when the found out why we were calling. On our end apparently we were supposed to send them written notification to terminate service after verbal communication which for wjatever reason we failed to do.... for the 7 years inbetween we DID NOT recieve any sort of emails, phone calls or written letters regarding any type of service they have provided us. We never not even once received any documents from them not even for annual taxes! So im not sure what we were even being charged for. We no longer had any paid employees to which we would need a payroll. This is a family owned buisness. All under 1 roof family buisness! So yes we should have caught this much sooner and we learned our lesson the hard way. On the other hand what type of moral ethics does a company have to charge anyone for a service they clearly not providing? In the end we learned a tough lesson and that is to not trust anyone with just there word... always read the fine print and reread btwn the lines and most importantly follow up and dnt just take them at there word.

I didn't have service for that long but I appreciated them for the help they gave me thanks!!read more

either I had the most competent insurance lady in the history of insurance in az, or these guys…read moresuck. I'm pretty sure that this place is just not good at their jobs. Over the past six months, they have: Completely neglected to tell us about the photo inspection until after it passed (and after we had it taken care of). A week later we got a letter, after the policy would have lapsed. Sent us the policy for the wrong vehicle. We were going to buy two, and changed our minds. A month after the purchase of the only vehicle, we got the policy for the one we didn't buy... When we called them up, they seemed clueless as to why it appeared. Forgot to charge us for a section on our bill, then surprise pro-rate us for it later! Because who doesn't love when their insurance payment is 1.5x times the normal amount without any discussion? They are not very good at the whole "calling you back" thing, which just seems unprofessional. Maybe they forget, but my old agent always remembered to do that, so I know it's possible. State Farm is a good insurance company. Too bad this place is just hurting its reputation.

I recently got in a pretty significant accident. Chris and his staff efficiently took care of…read moreeverything for me, no questions asked. They were there for me after a terrible situation. Thank you so much to Chris and his amazing staff for truly caring for your customers. You won't get this kind of service anywhere else.

Jenyffer was wonderful in helping me purchase auto and renters insurance. She was knowledgeable…read moreand patient explaining all the possible options. if you are in need of any type of insurance, Jackie and her staff will go beyond in helping you!

Hello my name is Shawn N. I would like to share that I have been with Jackie Ortiz, State farm…read moreagent in Rochester NY for over 20 great years. She and her office agents are very respectful & always have a friendly smile upon entering the door.her policies are very affordable. I have met with Jackie on several occasions in the office. She is very lovely in person. If you need good insurance please look into Jackie Ortiz!

As others have stated, they are pushy and dishonest. I received numerous unsolicited texts and…read morephone calls from an agent named Keasha claiming my mother had extended benefits to me (after she told them she was not interested). I asked them to stop texting me and to be removed from their list, letting them know I knew my mother had declined. Keasha doubled down with several more texts, guilt tripping me for not being grateful. I had to block their phone number.

I want to thank Julie Strange for helping set up a policy that is life changing and will protect…read moremyself, my significant other and our kids for life!! The policy they offer is amazing, highly recommend and Julie was very helpful.

Mike is a stand up guy, he doesn't pull any punches and provides great customer service!read more