Very unhappy with this company. Hired this company to inspect a house I was looking to purchase. They didn't have the proper tools to assess the attic to further detect concerns for wet spots. All they were able to do was say "Yep, its wet." Even after hiring them to RE-inspect. Now, 3 months after closing on the house they inspected, I am having leaks & unresolved issues with the roof that they failed to properly inspect. To pay about $700 in inspection & reinspection its very disappointing to be having issues so soon due to their inability to identify problems, problems that were clearly there at the time of their inspection. Will not be recommending this company to anybody wanting thorough inspections. read more

this company recently did a home inspection for us on short notice- due to the seller request for an expedited sale. Mike Schar and his team did a superb job- very thorough examination of every nook and cranny- photographic documentation and comprehensive comments on all of the inspected systems. They were professional- knowledgeable and prompt. would highly recommend this company and appreciate the great job they did for us read more

Do not use Safe House as your home inspectors. They do the minimum required to meet the inspectors standards and do not employ trained specialists that truly care to point out possible damage. We trusted them to identify potential issues by examining the walls. Per my contractors, any trained individual would have known the condition of the wood would indicate water damage (picture included). Instead, they missed that paint bubbling, abnormal caulking, and disfigured wood meant the wood was rotten. Not only do we now have to spend thousands of dollars to fix the rotten wood, we have to gut the bathrooms to locate the two different leaks they missed. When I filed a complaint with them, they responded that their inspectors aren't responsible because they couldn't see the leaks through the wall even though several indicators were present on the wall. They do not check for moisture or use a heat sensor for the bathrooms. Again, only choose them if you have very low expectations and want the bare minimum completed. read more

Safe House Property Inspections - What they found acceptable! - Home Inspectors Near Me - Virginia Beach, Virginia

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Recommended by our realtor, we used this company. Two guys came out to do our home inspection and they were early. One was nice, one didn't say a thing. Both got to work. Our PICRA list was small, but left me concerned. Couldn't tell me where my dryer vent exited to, and the answers we got between emailing after the inspection weren't helpful. For close to $500 I don't feel happy or confident that we went with this company. Just got told via email, to get in-touch with a contractor down the road for cleaning, and that they can locate the dryer vent for us... I'm seriously annoyed and frustrated. The, maybe it exits through the roof, maybe that's a bathroom exhaust, or maybe it's the dryer vent, who *really* knows. How reassuring! read more

Had the house we are buying inspected. They were fast and efficient. Had the report the same day. Highly recommend them. Inspector was Josh Sexton. read more

Josh & His Partner Were Extremely Detailed And Helpful During My Home Inspection. I Am A First Time Home Buyer & They Were Delighted To Explain The Tedious Process Of The Inspection And What Everything Meant. I Know My Home Was Well Looked After And More Excited To Move In. Thank You Guys! read more

Our real estate agent referred us to use this company to help with the closing process, likely due to availability and timeframe. We support a spirit of excellence with all companies we entrust with our safety and well-being. A few business related and security issues jumped out right away, however, I am pleased to report that their core business offering is far better than initial concerns. Initial Trust Rating & Perception: 1/5 Digital Presence: - Their SSL Certificate is broken on their own website, so the initial on-set raises hair regarding using any of their forms or adding payment information. - Their copyright is 4 years behind (2016), so they are not inspecting their own digital home, and likely not taking best efforts/practices in regular maintenance to keep their site and your information protected. Business Payment: - They request you to send credit card payment details via Email/Form (against PCI Compliance, since 2010). Post Inspection Trust Rating & Perception: 4/5 Inspection: - Promptness: 5/5. I arrived 20 minutes early to the inspection and they arrived 15 minutes early. - Efficient/Resourced: 5/5. Instead of a single person, they came with 3 individuals to check the home's entirety, this helped split focus a traditionally 3 hour job into a 1.25 hour job, resulting in less waiting for the buyer. - Communication: 5/5. Initialization, Tim level set the expectations on scope of inspection, priorities and challenges. - Inspection: 4.5/5 My wife found a few issues smaller items that were missed by one of the other gentlemen. - Ultimately, Completed the inspection promptly and professionally. Would use again. read more

Safe House Property Inspections - Invalid SSL - your information is not secure! - Home Inspectors Near Me - Virginia Beach, Virginia

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Thorough and professional, had an in-depth report via email as soon as the inspector was done. It was easy to pay electronically and they included pictures in their report, which was a plus because we weren't able to be at the inspection. Highly recommend read more

Both inspectors were kind and quick. Report was very detailed and included links with explanations, pictures, and graphs. Head inspector sat us down and explained the whole report and took time to answer any questions we had. I had an emailed report before I left the property. Highly recommend for quality work! read more

Sellers beware!!!! Safe House report indicated three different items as issues that were NOT problems. We have documents from professional repair services saying so. They've cost us $300 in unnecessary home repair service calls - SO FAR! The plumber, roofer and garage door service calls were all unnecessary. We'll see what the electrician says when he visits. My husband left a message with the company over a week ago. I got a hold of them today, and they DID call me back. Only to argue with me and threaten me not to make false statements on social media. All of this is true. Whereas their inspection report was NOT. As for the owners comments below, I'm sure our professional contractors don't appreciate your dismissing of their abilities. And. It wasn't a sink issue. And our sensors weren't out of alignment. The misinformation continues. read more

We used Safe House for our inspection before buying our home. The process of setting up & paying for the inspection was simple. The day before the inspection they text to confirm the appointment, but they also called. They called to verify what time of inspection I wanted and to ensure I hadn't changed my mind about adding additional inspections. The day of inspection I received an email with the inspector's info so I knew who to expect. As someone with horrid anxiety, that was a huge help & I really appreciated it. The inspection itself was completed quickly, but it was very detailed. They answered any questions we had. They went over our full report with pictures and videos included. The report was in my inbox in under 30 minutes. They were quite knowledgeable, but also really professional, and they made what was stressful for me as a buyer feel less stressful because of how they handled themselves. They introduced themselves right away. They were pleasant and joking with us. It was an all around incredible experience. I will recommend them for home inspections without a doubt. read more

Not very professional at all.Had two employees here.They left lights on,heating system running,tracked in dirt from outside,left crawlspace and basement door open,put a toolbag on my kitchen counters.I dropped it on the floor.Not what I wanted to do.The attic entry they just opened up dropping dirt and dust on clothing.How hard is it to ask "Hey can you remove this stuff from your closet" must be hard to ask.I am sure I'll find something else.Oh,the shed door was not locked either. I would NEVER use this company.Call another. read more

My husband and I were really pleased with the inspection done on our future home. With us being overseas and not in the local area, our inspector worked with our realtor and kept us in the loop with the whole process. The customer service provided by Safe House was amazing! read more

As a first time home buyer I have been very nervous/cautious with every decision. The guys from Safe House went above and beyond to help explain every detail of what they were doing to help make sure that my husband and I were comfortable. Super great company! read more

I was thoroughly impressed from the start with Safe House. A pet peeve of mine is punctuality and Troy and his crew were definitely that this morning. He and his crew were meticulous in the inspection performed and provided us with a very descriptive report of findings and interventions to remedy them. Watching Troy's team work was like watching a machine functioning smoothly and in perfect sync. My inspection required additional checks. I was so glad I got them done as they have given me peace of mind as a new home buyer. Great job! read more

This team of inspectors work well together and are always on time a s every friendly and efficient. I have been using this company for 5 years and they have always met or exceeded my expectations. Highly recommended! I am a Realtor, so I have had a lot of experience with home inspections and this group is wonderful to work with. My clients have been pleased when I refer them to Safe House. read more

Quality service !! Would highly recommend. Chris and his partner were fantastic. Very thorough and professional.

I used this company for a standard home inspection and added on the termite/moisture and air quality inspection. They were very efficient and had our home and termite/moisture inspection report to us by the end of inspection. The air quality reports is expected to be back in 3-4 as it has to be sent to a lab for testing. I was very happy with the inspection report as it included details and highlighted everything we needed to know. In addition the inspector went over everything with us to answer any additional questions we had. I would use this company again for future inspection needs. The cost of everything was standard and to be expected. read more

Quick, professional and experienced. Inspected a home for us and they were very thorough with recommendations.

Today my new construction home was inspected by Safe House property inspectors & I am very pleased with the process and highly recommend this company. They were very professional, answered all of my questions and even took the time to explain how some things worked in the house. I received his very detailed inspection report in less than an hour & I'm very thankful I found this company and I greatly appreciate their professionalism and excellent customer service. read more

Dustin and his co-worker did a thorough job inspecting the house I want to buy. Once done he explained the findings and answered all my questions. The report was well written and had pictures so I could the situation that needed fixing. I would recommend Dustin anyone looking to buying a house! Jean read more

Very detailed, thorough and timely inspection. I really liked how they lay everything out afterwards too. Makes things very easy and clear to understand read more

Dustin came to inspect a home I'm purchasing. He was on time and very thorough. More importantly, I know very little about what was inspected (I'm a nurse). He took the time to go over the inspection, point by point, and explained everything to me in a way that I could understand. By the time I made it back to my current home, the inspection was already in my email. It included very detailed information and photos. The inspection even included links to explain certain things and acronyms. Very impressed with this company. 100% recommend. read more

This is long overdue but I was more than happy with the home inspection I received from SafeHouse in December. Two inspectors came out and they were extremely thorough, as well as efficient. They walked me through every item during the inspection and all of their findings as well. They took pictures of the issues and included them in their report-- which was available instantly, tabbed, hyperlinked, etc! The inspection was seamless and efficient. It was a complete 180 from a previous inspection I had with another company that had over 100 pages, that took 5 days, of a useless report of items that were vague non-issues but could have scared me away from the property. These were real issues that needed to be fixed and other items that needed to be brought to my attention (i.e., end of life major appliances, roof was 23 years old so insurance turned out to be an issue, etc. ). I will definitely use them again. Highly recommend!! Apparently I already left this review and updated again with the same review by mistake:) read more

My crew was prompt, knowledgeable and friendly. Both were pleasant to talk with, and they explained what they observed to me well. The report itself was even more detailed - with recommendations and links to quickly research potential issues. Good information for a first time home owner. read more

Safe House is a super prompt, thorough, and professional home inspection company. Their price is reasonable and their reports are comprehensive. No stone is left unturned. Very responsive, especially when an inspection period is about to expire. read more

Great working with this company. Very respectful and also take shoes off when in your soon to be home. They also show up early to look around the house to not waste any time. What I do like about Safe House is that they work as a team (2-3 people). Moving through spaces and taking a lot of pictures. If you have a pool they have someone who is an expert on their team to look at it. (They offer beginners pool basic maintenance course) . At the end they complete a full breakdown of their inspection with encouragement to ask questions. Great experience with a very respectful crew. read more

Had a home inspection I was purchasing back in October 2019 which took less than 1 hr to inspect with little discrepancies found by them and was suspicious. I had to go through my list from the house I was selling and was inspected from the same guys (Identified on Security Cameras) that took several hours for them to complete to find they missed alot on the list I was buying. So pretty much both selling and purchasing list ended up being the same having to walk them to each one. This month we had several days of heavy rain and had a leak in the roof that should of been found during inspection and was clearly visible the seller knew about it with plastic on the attic deck and a pale that finally overfilled and dripped on ceiling. And a month before that I discovered my shower is missing the P-Trap letting gasses in the bedroom. Now that I'm helping my mother search for a house I'm going to make sure she does not use the same company. read more

Safe House Property Inspections - Plastic bubble wrap on deck of attic with small bucket collecting water - Home Inspectors Near Me - Virginia Beach, Virginia

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Super professional! Explained things thoroughly. Highly recommend this company if you're looking for a home inspection.

I am a first time home buyer and these guys were fantastic! They were extremely helpful, patient, and thorough. They took pictures and walked me through what they found, what that meant, and the risk factors for each. They answered my questions without making me feel like an idiot. They were respectful, took their time explaining things until I felt comfortable then offered themselves for any follow up questions I might have. They were worth every penny and made me feel more confident in my soon to be new house than anyone else. The most stress free part of this process for me so far. I could not be more grateful! read more

Troy and his team were outstanding. They helped me understand problems and potential problems and gave me confidence in my purchase.

Safe House is doing a buyer's inspection on a house that I am selling. They have conducted four inspections at $250 cost to me per inspection. At each inspection, the inspector, Michael Scharr, refuses to detail what needs to be completed in order to pass the inspection. He only cites opinion as to why an inspection fails, but cannot give any specific code or regulation to back up his reason to be paid an additional $250 inspection fee. This behavior by Michael Scharr, endorsed by Safe House, is highly unprofessional, not backed by facts, and is a tactic to extort additional income from sellers. Stay away from this company and this inspector. read more

Quick, thorough and reasonably priced. They say and explained their findings, which was very informative. Would recommend to anyone looking for this service. read more

I made an appointment with this company to inspect a home my husband and I had made an offer on. The employees finished up early at another appointment and decided they would contact our real estate agent to move our appointment to an earlier time. They did not contact us at all. This resulted in my husband missing all of the inspection. Not only did this negatively affect our experience, but the employees failed to identify several issues with the house. We will not be using this company in the future. read more

Inspection process was ok. What absolutely SUCKS about them is the NEVER ENDING stream of spam marketing garbage they send you for MONTHS afterward. Add on services galore, misleading emails that look like official communications, just a stream of total garbage. Go away already. How many unsubscribe processes have I already done trying to rid myself of you? This company is the herpes of service providers-you can't get rid of them. I would NEVER recommend them , nor use theagain. It's now MONTHS after my purchase and STILL the unwanted emails continue. Now that I'm 90 days into owning the property, I still can't rid myself of their spam, and ALL the things you missed in the inspection are abundantly apparent. I'd NEVER use them again. read more

Safe House did a great job of informing me of everything they came across, good and bad, in the house. Very professional, very friendly, and punctual. No complaints. read more

We had an absolutely horrible experience with Safe House. We received an inspection from them in March for a new home that we were buying. One of our realtor friends mentioned that they were a bit overpriced but we figured that if they were the best in the business, we really didn't mind paying extra. From our opinion, the inspection that we received was not thorough. After we bought the house, we found out about an extensive rat infestation in the attic. That's not really Safe House's area of expertise but we'd figured we'd reach out to them because one of the things mentioned to us by the other 2 inspectors that we hired was that the insulation needed to be removed and that this is something that should've been caught by the initial inspectors. We wondered why that wasn't the case and filed a claim for a refund considering that it's supposed to be included in their services. After I filed for a refund, the owner, Troy Pappas called me and was EXTREMELY RUDE. My husband overheard the conversation and was extremely insulted over the way that Troy chose to handle the situation. The issue here is not whether or not they did a complete inspection here, they didn't and Troy admitted that they didn't, the issue is the way that he chose to speak to me. He was belligerent and yelling through the other end of the phone. It is extremely astonishing that a business owner could be so unprofessional. In my opinion, you can save your money and go to someone who is going to be cheaper and more professional in how they deal with you. read more

Safe house always does a thorough house inspection and provides a written report you can use to ensure the home you are getting is in good order or needed repairs are provided in detail read more

I have the same issue as many others ! SafeHouse documenting issues outside of their trained knowledge causing unjustified exspences to Buyers, Seller's & Realtors. The owner personally told me that was to prevent home buyers from calling and complaining 3 weeks after closing. His business practice of documenting more opinion than actual home issues is a poor way to prevent customer complaints. read more

We bought our home in November 2018 and Safe House did a great job locating visible issues and providing clear descriptions and photos as other reviewers have mentioned. Now that we are a year out I would like to note that what I appreciated most about Safe House is that they have connections with a variety of vendors and those connections come in handy. We had a leak that wasn't noticeable until it rained hard. The repairs took months and were extensive and we were able to recoup funds through using the five-year roof leak guarantee that they provide. We were extremely grateful that we used Safe House for this reason and that they provided this service. read more