Nick came out was prompt, thorough and did a great job. I really appreciate the company, honesty…read moreand integrity. I would highly recommend arc!

I had not heard of this company before researching. I was able to get an electrician quickly(Alex)…read more, the technician was early (he called beforehand to make sure it was OK), he quickly found the problem and showed us the cost beforehand. He tested to make sure things were working and bonus- the work is guaranteed for 2 years! Quality work at a reasonable price! Thank you Alex!

Security Tech arrived , analyzed the problem which was and old transformer issue that needed…read moreservice. Everything is up and running. Thank you Josh M for your efficient diagnosis.

They have a chronic issue with service calls. I don't know how many times I have scheduled a call,…read moreworked my day around a specific time, for them not to show. The latest one was today, for a 10am call. It's 11:28am. Nobody called or reached out; I had to call three different times to get someone live on the phone who didn't see me in the schedule. However, she was able to tell that someone called me on Tuesday and left me a voice mail asking if I wanted them to stop by since they were in the area anyway. So, the natural question I had to ask, "So, I was in the system, right?" I assume he wasn't stopping by to be social. She said it was likely but she didn't know. If anyone knows of a better security company out here, please let me know. I have been dealing with this nonsense for over three years.

This company's salesperson was extremely pushy and would not have any concerns for our time or…read moreschedule. He was very misleading and did not represent the company well. He made appointments that he never kept and had no concerns about keeping us waiting multiple occasions. We've been trying for over a week to have them come out a remove the system but their customer service is equally as inconsiderate and unable to meet the appointments either. Without our knowledge they signed us up with a finance company. We can't even get into the app because they never completed any customer education as to the use of the system. Their installation was shorty as well. The keyless entry has three places to be bolted in place, only one is used, the outside front door bell is installed with the wiring on the outside of the exterior siding so anyone could cut it off and render the security useless. I have filed complaints with the BBB and the State Attorney General as well as the company's CEO and a less than positive rating on Google.

They sign you up to a long term contract without telling you. They signed me up for a 5 year…read morecontract without telling me. The initial salesperson never mentioned length of agreement or that I was signing up for a commitment. They target first time homebuyers and sell you by saying they will install 1000s of dollars worth of equipment for free. What the dbag failed to advise was that the monthly subscription of $69 is for 5 years. if you cancel you have to buy out the remaining months. I got to find this out today when I called to cancel and was informed of the 5 year contract. I would have never signed up if I was properly informed of a 5 year commitment. 5yrs * $70=$4200. you could buy 6-8 firearms for that price. DO NOT BUY THEIR SERVICE!!!! CHEAP SALES TACTICS!!!

Walsh came and installed new hinges for an exterior door within 24 hours. I'm grateful for their…read morequick response time. They vacuumed and cleaned up after themselves. I would gladly refer them to friends.

5/9/2022 Marty Walsh got in touch and met with us at the…read morechurch. He was upset this happened and is working to make the situation right. He is reordering the doors to what we had originally asked for from the company. I am appreciative of a company that cares enough to make the effort. Original Review: Buyer beware - I would avoid this company at all costs. Had to replace doors at the church after a break-in. They came measured were told what was needed and then charged premium $ for doors that were nowhere close to what was previously there. The locks were incorrect - the stain was at least 3 shades lighter than all the doors on the floor - the safety window was not actually safety glass but plain clear single pane glass and was a different size. When told about the inconsistencies were unwilling to do anything to rectify their mistakes basically telling the church you're SOL.

I needed a 50-year old dial combination safe opened. After calling a few places that advertised…read moresafe cracking, I finally found Strauss/SEI and they said they could do the job. A few days after dropping off the safe, the gentleman I was working with, Dan, said he had tracked down the company that bought out the original manufacturer, and they could get me the combination if I jumped through a few minor hoops and sent them a form (and some cash!). I got the combination a few days later and went to Strauss to try it out. At least 4 of us tried to get it open, to no avail, but it was great that Dan hunted down this option and offered it up. So, we had to go back to the safe-cracking route. It took a few days for the technician to get to my safe and another one, but he was able to get it open. They don't open the door, just get the lock to release the mechanism and have you come in to get it. I picked up the safe and got my items out. Dan was even nice enough to help me with disposal options for the now unusable safe. Pricing was very reasonable, and service was excellent. Highly recommended!

I called because I needed help getting into my locked vehicle. The person I spoke with it said…read morewould be 30-45 munites. I did not hear back and called again after and hour and a half of waiting And the new person I spoke with had no idea about the status of the technician Sent to help me. I went ahead and called a different company And finally heard back from Strauss 2 and half hours after the initial call