Terrible customer service. Rude corporate employees. Will not correct an error that was their fault and when asked for the name of the person I was speaking to, was told that he can only give me his first name. I spent over 25 years in customer service and any company that has this rule is running a scam. They probably have hundreds of situations like this and know you cannot hold anyone accountable if you just have a problem with them. One star because I had to read more

We moved and wanted to cancel and they were unwilling to cancel our contract. Then they said it was a 3 year contract when we are sure it was only 2 when we first signed up. I see these security contracts as a racket. The unwillingness to work out a deal after we moved jus proved it. Don't buy this service! read more

Worst!! We were looking for a system for our house and had one of their salesmen come out and give us a quote. We took our time making a decision, but 2 days after his visit...we were bombarded by calls from their company. Even better, the prices we were quoted from their salesman, were completely different than what their "sales team" stated. After a back and forth, with "his supervisor, the numbers lined up. We decided to go ahead with the process, but as soon as we said go...the price of $149, tripled to over $350, and we were done...told them thank you but no. However the phone calls were never ending (7 times in one day). Finally told them to stop and blocked the number. BE CAREFUL AND DON'T HOLD YOUR BREATH ON TRANSPARENCY OR TRUTH. Go elsewhere!! read more

ABSOLUTE WORST!!!!!! Not only are their phone workers absolutely unhelpful to you, they are downright mean. Everytime I've called in the past I've been forwarded to a minimum of 7 people every single time. And although I made monthly automatic payments they say I owe even more!! And the contract is unavoidable, so good luck getting out. DO. NOT. USE!!!!!!!! read more

I have had a long relationship with Safe Touch; first by having them take over the monitoring of my existing alarm, then by upgrading that alarm to a cellular backup, and then, in April of 2017 I took the plunge and requested the installation of the top-of-the line NEO system. The reason I wanted the NEO was simple; I was tired of getting calls for false alarms and battery failures. Having to quickly decide whether to call the police and, regardless the decision, rush home from whatever I was doing had become extremely stressful and left my family and I anxious regarding out-of-town travel. A new, completely cellular system, with new batteries and, especially, the "Two-Way Communicator" seemed to be the worry-free solution. Boy, was I wrong. The "Two-Way Communicator" has never once worked as intended. Oh yes, the unit mechanically works. However, the installation placed it as far away from both of my keypads as it could possibly be, and placed it beside the alarm speaker! This, of course, results in the Safe Touch operators being unable to hear a thing and, in the case of a family member mistakenly setting off the alarm; the family member being unable to hear the "Communicator". This was acknowledged almost immediately after the initial install but now I'm told I signed off that it worked and will be responsible for service charges to have the issue corrected. After spending an entire lunch hour, the service supervisor still only agreed to waving the first hour's service charge. Yes, I signed that the speaker worked but my mistake was trusting that the Safe Touch installer/service technician actually knew what he was doing! In addition I have since learned that the smoke detectors, hardwired into my old system, had been disconnected WITHOUT NOTIFYING ME! They left my family vulnerable to fire without so much as a murmur despite telling me that my existing sensors would be incorporated into the system! Never was I offered or told that fire protection was "additional". In fact, form Schedule C, states that on receiving a fire alarm signal the monitoring station will telephone the Fire Department! Even when it was determined that I wasn't being monitored for fire (I called to request a fire alarm certification), I was told the smoke detectors would still activate the alarm. Nope, on checking closer, I see they have not been wired into the new system and are just hanging on my ceilings for looks. "Stay away from Safe Touch", is truth in advertising. Either that or hire a third party security consultant to oversee the installation. It is disgraceful that a company that claims to have the well-being of its customers as a priority will allow such haphazard work and then fight to avoid correcting it or even inspecting it to see if the customer's complaints are justified. read more

Horrible service. Their response time over the last three intercom contacts took an average of 4 1/2 mins, the longest being all of 6 mins; also keep in mind that they have also not respond AT ALL to two alarms this month. Of course I make it a point to ask the operator what takes them so long to respond to an alarm and they ALWAYS reply with "thank you and we're glad you are safe." Yes, they choose to continually ignore my question, which is actually just a spit in the face.. read more

we got their home system we love it. super simple operation. stay and away! recommend this company.