Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

Just wanted to give a review for excellent service I was interested in renting a unit and I've been…read morelooking around and stopped in to oakbrook storage and met Harmony and she sealed the deal she is definitely one of the most professional and sweetest people that I have met lately if you're looking for storage and you're in the oakbrook area definitely stop in and see Harmony she will give you a great deal!

From the owner: If the storage areas in your home or business are at capacity, then it's time to think outside the…read moreroom. Make space for something else by storing your valuables with us. After loading your items into one of our units, you'll never need to worry about them. They're kept safe in our climate-controlled storage areas. As a licensed and insured facility, we pride ourselves on paying close attention to detail, providing excellent customer service, and maintaining a secure facility.

I reserved the unit online. I was able to use a lock I had purchased at another storage facility…read morethat I had used previously. The manager refunded the lock fee expeditiously. I rented the unit for over a year with no issues. Love using the app to get in/out of the gates. So much better than punching in codes. Check out day comes and the key breaks off in the lock. The manager went out of her way to help me on a Saturday, the last day of the month, to get the lock cut off so I could get the locker cleared out. It would have cost me a small fortune to have a locksmith cut it off. It would have been cheaper to keep the locker another month. Between the manager and the employee who cuts the locks, they went above and beyond for me today! The next time I need a unit, I will use Public Storage!

Very convenient and spacious! Got a better price online than in the actual store! Super happy about…read morethat!

Just got a storage unit with someone, and pretty easy process. I have to admit I am impressed with…read morehow clean it is. We got an indoor unit, and it is very convenient. Parking indoors, and multiple carts to use when transporting thing. This is my first storage unit so I don't have much to compare it to, but so far it has been a good experience.

One complaint my price of storage unit. Just wish it would be lower especially for seniors…read more Great customer service

Terrible, i made a reservation with janay for first month $1, $29 movein fee as i was moveing from…read moreother location because they doubled the rent aftrr 3 months. I and Janay discused this ovrr the phone. I was sent and have the text msg for the reserve stating exactly that but things changed when I atrived to the location and was charged $61 dollar movein fee. After trying to contact the location no one answers the phone and the chatline hangs up on me at their prerogative stating, "I have to go now because you aren't responding. Beware, its not the money its the principle, they are cheating people out of their money that have certain needs. I will never use them or recommend them again. Shame. Shame! Make sure you get everything you ask for first and do not trust them. Furthermore they will not give you a specified lease so that they can raise the rent whenerver they want so make sure you are prepared for a plan b! They are terrible.

2.5 stars for 2 problems I faced:…read more Called to ask and activate the 24-hour access courtesy. Person who answered the phone said yes. When I actually showed up after-hours, I was denied access. It's actually important for me to move things out by a certain time. Time is important when you promise something you can't keep. "Manager will return at 3PM" is not the same as coming back at 3:13PM. He apologized and said it was an estimate. Poor excuse. Again, time is important and another promise you can't keep. Phone isn't always answered during business hours. Perhaps this is due to only one man holding the fort down.

Everything.... This is a great establishment run by amazing workers... great customer service…read more Anytime or any thing I needed they offered me great hospitality and great customer service.

Water still leaking in our unit. Have contacted location manager, district manager and was told the…read moreregional manager would call. This is how they treat my partner, a veteran who served our country and gave all for 20 years!!! No response. Help! 630-248-1475