The place is clean and seems secure. Unfortunately, mold has grown on most of my furniture there…read moreover the past several months while we were out of town. It started at the floor level and has crept up about 6-8" on the furniture. I sent them pictures of it and asked them to call me. They did not call. When I called them about it they said I can submit a claim to my insurance. They say they keep the humidity at 55%, but this cannot be accurate, as the mold would not grow at that level. Lately the place smells musty when you walk in, so clearly there is a problem. It did not used to smell that way before. They offered no mitigation and said they have nothing to offer me. A real disappointment.

Rented a 5x10 less than a year ago for $57 month. Just received increase notice of $87 month…read more That's $30 increase per month in less than a year renting. This increase is almost double of what I am paying, TOTALLY RIDICULOUS!!!!!!!

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

I came in and Ginger was on lunch. I waited a little bit but that was not a problem at all. I had a…read morepallet dropping off for a customer. She was very helpful ! Thanks Ginger for your help !

Good Morning I Came In This Morning & Was Pleased With The Customer Service I've Received Today By…read moreA Woman Name TuTu; She Helped Me Through The Process Very Respectful Outstanding & Great To Speak With For Any Help With Any Services.

Overall great experience, easy to sign up, easy to access, the app is great, billing is straight…read moreforward, canceling was easy. Received a call from the on-site manager who is very friendly and professional. I recommend this storage company and locaiton.

I experienced accommodating registration services with the help of Julia and Aldo! Looking forward…read moreto using this facility.

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

Terrible, i made a reservation with janay for first month $1, $29 movein fee as i was moveing from…read moreother location because they doubled the rent aftrr 3 months. I and Janay discused this ovrr the phone. I was sent and have the text msg for the reserve stating exactly that but things changed when I atrived to the location and was charged $61 dollar movein fee. After trying to contact the location no one answers the phone and the chatline hangs up on me at their prerogative stating, "I have to go now because you aren't responding. Beware, its not the money its the principle, they are cheating people out of their money that have certain needs. I will never use them or recommend them again. Shame. Shame! Make sure you get everything you ask for first and do not trust them. Furthermore they will not give you a specified lease so that they can raise the rent whenerver they want so make sure you are prepared for a plan b! They are terrible.

2.5 stars for 2 problems I faced:…read more Called to ask and activate the 24-hour access courtesy. Person who answered the phone said yes. When I actually showed up after-hours, I was denied access. It's actually important for me to move things out by a certain time. Time is important when you promise something you can't keep. "Manager will return at 3PM" is not the same as coming back at 3:13PM. He apologized and said it was an estimate. Poor excuse. Again, time is important and another promise you can't keep. Phone isn't always answered during business hours. Perhaps this is due to only one man holding the fort down.

I had the best experience with this storgae company. Thank you Tina for your kindness, knowledge &…read morecustomer service. I will recommend you to everyone I know. Keep up tge good work.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 953 S IL Route 83 is no exception. Our Elmhurst storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near S Villa Ave and E Maddison St, we're trusted by neighbors in Villa Park, Lombard, Oak Brook, Berkeley, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

My prior review of Storage Mart still stands. They are not a good company. Storage mart has made me…read morepay 235.00 for the entire month of August. I am moving out on August 16th, I do not feel I should pay for the entire month. After my first review they did contact their regional manager. The regional manager never contacted. Terrible company. All they want to do is collect money and not assist customers. I did contact storage mart directly @ Lincoln Hwy and Randall Road

Went to get a storage, painfully slow process that should have taken a few minutes or so. I had…read moreto buy a lock and I only had cash. He didn't tell me he didn't have change. I was in a hurry and he just looked at me when I handed him a $20 bill. He took the $20 and said he didn't have change. I told him just put it on my account. I come back to leave the storage for good and I am a week late. They are charging me $30. I agree to pay minus the remaining from the lock. They continue to say "we can't just give you money here". What is wrong with theses people working here? They are beyond slow working, do not move with sense of urgency with a customer and lack customer service skills. Customer I also forgot to mention, when I would go in at night teens were sitting in the inside where the loading dock is located.