I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

Teague has been servicing our generator for many years. I received a text reminder about our…read moreappointment and our serviceman was on the way. Our service professional was Sam Sanchez, who has been to our home before. I wanted to compliment him for his timeliness in arriving at our home almost exactly at the time of the appointment. He treated my wife and I with respect and explained what he was going to do and the cost associated with the service. We believe we received a more than fair value for the service done. Thanks so much, Sam!

I called Teague to have them look at a wired smoke detector I thought I had a problem with. When…read morethey arrived, the electrician said it was not a smoke decor wired to the security system, and he could not fix it. He did nothing more than look at it, then walked out. Came back few minutes later saying the charge was $125. ( You should know that Teague installed the wiring, smoke detectors and security system in the house when it was built.) After paying and thinking about what they charged me, I called the Teague office to discuss it. When I called, I was told the manager had just stepped out, but the receptionist said he would call me back when he came back. He never called back. If they came out and found a problem, and I decided not to have them repair it, I could see them charging me for the service call. But coming out, looking at it and telling me they could not work on it, and then charging me $125, I think is a poor business practice. They put the system in, so obviously they could work on it. And then not calling me back, another poor business practice. I will not call them again, they obviously have no concern for their customers, they only care about how much money they can get out of them. If you need an electrician, call elsewhere and get someone you can trust to do the work, not walk away with your money.

Been a loyal customer for 3 years. Business is closing and they refuse to cancel my service. I am…read moreleft with having to do a credit card charge back. They give me the run around for hours and claim they aren't able to cancel my service. Extremely disappointed in the lack of respect for my time and money. BEWARE OF SIGNING UP WITH THIS COMANY. I am going to report to BBB, Yelp, state attorney general. Hopefully they learn how to treat people.

Falsely representing themselves as ADT SECURITY. They are a…read more3rd party representing ADT. They don't tell you. Rep installed services rookie w/ no training. Took 6 hours to install simple residential service. Fraudulent billing as well. ADT is not honest either. They bounce you back & forth . Nobody takes responsibility for anything!!!

Karl was great! Completely trust him and appreciate his attention to detail. I highly recommend him!read more

Very prompt and knowledgeable! Great installation and communication. Cleaned up well as too!read more

Buyer and Customer Beware!…read more Recently I noticed my app was not working to arm and disarm my alarm. After calling Rampart, they said "yes currently our services are offline". Then I asked if that meant we would not be covered by monitoring for fire or burglary. They said "yes, that's correct". I was completely flabbergasted. Three large issues for me: - They never notified their clients the monitoring service was offline. My first issue was at 9PM the night before I called. When I called Rampart around 9AM the next day, the guy on the phone said: "Oh yeah it's down, but it hasn't been down that long". To which I replied "yes it has, my home has been unprotected for 12+ hours". - After researching the app communications, I quickly was able to determine the IP address involved was from BOLIVIA. The IP was registered to "Bulgaria Sofiya Residence Control" - Why on planet Earth would I want my home secured through a server in Bolivia which is now down? That IP address was 212.73.143.204. - The monthly service fee they charge is much higher than the service we received. The monitoring service was the cheapest available, likely turning $20-25/mo in profit for adding absolutely zero value. They use a third-party service called "m2mservices" which is hosted on a server in Bolivia. https://m2mservices.com/ The device is the cheapest available and the service, being outside of the US, is most likely also the cheapest possible. After calling back, they had zero problems refunding our entire charge.. which is too bad... we were a customer for over eight years without a miss in payment. Stay away, the company doesn't care if your home is protected, or at least not enough to tell you about it.

Very responsive, they have done upgrades to our system that we have had for more than 25 years. We…read moreadded cell coverage so we no longer needed a land line. And their montering service is less than the 'big' guy out there. We would highly recommend Rampart!

I love music and I have always wanted house sound but felt like it was too expensive. I called…read morearound to more than 10 businesses and shawn was the most helpful. He also got me a GREAT price on all the work I got done. I don't know much about house sound except that I wanted it. I am a girl and a lot of times I feel like sales people take advantage of that fact. I never felt like that once with these guys. I would defiantly recommend them to everyone.

Homedia is a company that can help with whatever you need. I had some great advice from them on my…read moreentire basement system. They were more concerned about my satisfaction and hitting my budgets that they were on pushing a particular product to me. They even helped move my AT&T internet to the basement with the wires etc at a substantially reduced cost from what ATT would have charged. highly recommended...