Replacement glass was scratched, never received a call back when job was done, had to take an uber home due to lack of communication. Manager acted like a victim when called out and had to return to office after hours to return keys. read more

What a joke 3 weeks they have had my $1200 5 reschedules. Still no windshield they told me today we will just to refund me. Don't deal with this company impossible to talk to a human. read more

Had windshield replaced in July. In September, a crack started from the edge. I scheduled a warranty appointment that took ten days to get in. The crack spread during that time. The technician said it was due to another impact not faulty installation. I disagree- I have no recourse. I can't prove it and they can't either- and yet they hold all the cards. The worst part, though, was that they said I had to make a different appointment to get it fixed if it wasn't a warranty claim. I was there- took off work- and because it was a different type of appointment I have to come back? I even offered to pay out of pocket just to get it done, because the crack was in my line of sight. Still, would not fix it then. I took my business elsewhere. Oh- and the lobby smelled. Bad. Like trash and dead mice. Finally- if you want your car warranty to be in effect- it won't be. And they don't tell you that- it takes the manufacturers parts to keep the warranty. With a lease, it's required. read more

Service was fast and effective. The employee that came to my home to work on my car was so pleasant and updated me every step of the way. I would recommend this business for anyone else who needs a new windshield. read more

Called trying to get information on repairing a rear window on a convertible. Gave up, hung up, impossible to speak with a human, phone prompt did not understand the request and kept repeating the same questions. Horrible experience. read more

Great experience. All around! From the communication to the speed to the care Safelite took with my car, I WILL be coming back if I ever have any issues or damage. They repaired two spots on my wind shield. I appreciate feeling safe leaving my vehicle and felt that all the employees were very friendly. Great customer service and great work! read more

Updated: Service tech (Dakota) called at 1:10pm, said he could be at our house at 1:30. Replaced the windshield and was done by 2:15pm. He was very efficient and professional! Editing my rating to four stars (from one) just because Dakota did such a great job. Scheduled an appointment with Safelite - Clive over a week ago. My husband took the morning off because the window for the service tech to show up was from 8am - noon. No call, no show. Called the Safelite - Clive location at 12:05pm, guy that answered the phone couldn't guarantee us a time when the service tech would be able to show up today. We rescheduled for Monday 3/21 in the afternoon - again, a four hour window. Hope they get their act together! read more

Excellent service and nice people. Cindy was very nice! The way rocks like to fly into my windshield, I'm sure I will eventually will be back! read more

Tech came to fix a tiny ding on the windshield (less than 1mm in diameter), tech then went on to break the windshield beyond repair. Apparently they aren't liable if they break something they're there to fix. Called my insurance company who in turn routed my call to safelite. Turns out through progressive, if you file a glass claim, you HAVE to go through safelite. This is old school scam artist type stuff. Currently changing insurance companies and never going to use safelite again. Addendum to review: The technician who came to the house said these cracks almost never happen, his words "I've seen this three times in eighteen months." When I called into the local safelite location (which isn't easy because it forces you to go to the national number) an employee said these cracks don't happen nine out of ten times. Clearly the tech lied about how often these occur, and after doing research it seems their REAL goal is to force you to replace the whole windshield with substandard glass. If there was some way to give less than 1 star I would, these people literally made the damage worse. read more

Great service, communication, the gentleman that came to replace windshield was very professional

I bring my work vehicle here for service wether it's a rock chip or a complete replacement the shop is always clean and very well organized and the staff is always friendly and knowledgeable. read more

Safelite AutoGlass - Lobby of Safelite - Auto Glass Services Near Me - Clive, Iowa

[1/2 STAR FOR 1/2-#SSED CUSTOMER SERVICE!!!] For starters, it's impossible to speak with a human over the phone with Safelite -- their system won't allow it. (I'm not a machine; why would I want to play phone tree games? VERY POOR for customer satisfaction.) So I went into the store. The man asked how I was doing and I told him it was nice to be able to speak with a live person as I'm an older person who hates machine conversations and phone trees. No response or reaction or compassion from him (a severe "just the facts" or "I'm busy, let's move along, you're a bother" attitude). After answering several detailed questions and being told it would be a couple of weeks before my windshield could be replaced, he told me I couldn't get even a "ballpark" idea of price (a "quote") without making an appointment (I merely wanted a quote, not a commitment!!!). I'd had enough. I told him that they should staff their front desk with someone who cares about and appreciates customers (which he obviously didn't) and left the store. People and companies who treat those of us who are giving them our hard-earned money should show us more respect and appreciation than this. I'll take my business elsewhere, permanently. A REALLY INSULTING EXPERIENCE. (And, for the first time ever, I will leave a review on Yelp!) read more

Scheduled further out than I wanted. 4 hour window like your cable guy. Waited 2 hours and went to get groceries b/c I needed to on my day off. They said 1 hour notice will be given, and called while at the store, and said they would not wait and I needed to reschedule for 4 days later. Classic poor customer service. I will never use their service again. Looking forward to spending less for a smaller company to help. Scott's Auto Glass saves the day! Look him up, much cheaper than the big glass store. read more

Windshield came out perfect! More importantly, everyone I dealt with was super helpful and kind. There was a bit of confusion regarding my appointment (which was my fault) and they got me rescheduled as soon as possible. Very quick and easy. Would definitely recommend safelite to any of my friends or family read more

I am still trying to reach this company in regard to this Match 17 windshield replacement. It is unclear how I should "send my order details in a message." Email? Thank you read more

My front windshield was broken. Called this company got a price set up the appointment. The technician came out with the wrong windshield. He had to go grab the right window...took over and hour and a half. When he got back he stated the windshield would cost almost $500 instead of the $350 that I was told and billed for!!! This company is a joke STAY AWAY! They are scammers. read more

Great visit from beginning to pick up! Worked with our insurance - easy to file. Excellent repair and customer service. Extra bonus was a mini-detail - vacuum and wipe down. Alway appreciated in the mom-mobile! read more

Had a rock hit my windshield and created a small dent. Had them come out and repair the dent. A couple weeks later I am driving and the dent cracks along the bottom of the entire windshield. I thought they had a warranty for their repairs but I was told "it's not covered" but they couldn't give me a reason why. Called representative to schedule appointment for a whole new windshield was told it was going to be $330. Robert come out today says after he's done will need payment for $330. He leaves and my card is charged $404. Call representative and ask why I was quoted twice for the same amount and was now charged a different amount. Says "I don't know. Maybe they were looking at a different window. Do you have the email quote" and of course no I don't have an email showing what they quoted me at. Later on I found the pre authorization receipt and called back. The first 3 times I called i was told a manger would call me back. Finally, the fourth time a manager called me back and was trying to tell me the same thing as the others but I pointed out the only thing that changed was the labor cost and he said "thats werid" he said he would have to look into and would call me back. He called me back and told me a refund will be issued for overcharging me. It has been 9 business days so ill see if I actually get it or if I have to call again. When I tell others about the whole experience I had to go through everybody always asks "a refund for what they overcharged you? That's it?" It just makes me think, how many people get over charged and don't even notice it or they try to fight it and they tell them the same thing they try to tell me. read more

Extremely happy with my windshield replacement at this location, dropped off at noon and was called around 3:00 to pick it up. I never had a windshield replaced before just patched so was happy to get it back looking brand new, car was clean and the manager was accommodating even with a cup of coffee from a Keurig machine, nice!! read more

They explained the method to me and what the final results would be. They even cleaned all of my exterior windows which I thought was very nice of them. The only complaint I have is that it is a bit tricky to get into their lot if coming from the north. Not really something they can change though. read more

Vehicle was scheduled to have mobile service at residence - price included trip charge of about $35. Due to weather concerns (imminent rain) the appointment was rescheduled as a drop off at the Clive IA location a day or two later. As we had provided our CC info for the mobile work, we were charged right away following service at the Safelite service center. We discovered we were over charged $60 for windshield wipers we did not ask for. I suspect Safelite did this to make up for the mobile service charge that was lost when the original appointment was changed. As I had just purchased brand new Bosch Icon blades within the last 30 days (which the Safelite technician threw away) I was not happy. We were told we would get a refund but were lied to several times when we called...eventually being told the issue had "been sent to corporate" We never received the refund nor did anyone ever contact us about it. The glass replacement work itself appears to be satisfactory read more

i brought my vehicle in to repair a small chip in the windshield this morning and William was my technician. while cleaning my windshield after the repair, he found another chip in a place that i couldn't have seen. he then repaired the second one and went above and beyond to make sure i was taken care of! honestly the best car appointment i've had in a really long time. super quick and painless- thanks William!! read more

I had a small chip in my windshield. It was there for over a year. Thought I'd get it fixed since my insurance would cover it. Safelite came out to my work place, I met him outside, gave him the keys and told him where it was, He said "Oh I saw it". about 20 minutes later I look out the window and see him repairing someone else's car! I went out and told him it wasn't mine! He said "oh, the keys fit" which I doubt that one was locked. I directed him to the correct car. He said he would get it taken care of. He came into my office about 20 minutes later and said "it broke". Whaaat? "you broke my glass?" He said "yeah but it would have broke anyway once it got cold." NO, It was like that for over a year! It went from a chip the size of a marker dot to a crack all the way across. Anyway,, off he went like it was no biggie. I called the Safelite office and they couldn't have cared less. She said that they will do nothing because a waiver is signed prior that they will not fix it if it is broke. I would have been better off not to do anything to it. The entire office was cracking up that they broke my windshield and fixed another for someone to come out of work and scratch their head as to how their crack was repaired. Thanks for costing me to have to replace the window, you Daffy Ducks! read more

Today I got a small chip in my windshield that was about the size of a dime "fixed" only for it to completely crack out to about half the windshield less than a few hours later which is unrepairable... now the entire windshield will need to be replaced costing hundreds more. read more

Not impressed. I understand a chip repair won't look brand new, but it shouldn't look exactly like it did when I came in. I had an appointment, but only the front end of my car was pulled into the garage while it was raining. On top of everything else it sounded like the was a party going on in the garage. Ended up going somewhere else. read more

Needed a windshield replaced...called them...they asked the right questions, I found the answers they needed, they ordered the glass, quoted me a price, came in the next day, they installed it in 45 minutes and charged me what they said they would. Fast, great experience...hope I don't need them again but if I do, that is where I will go. read more

Just had an amazing experience! It was fast and they did a perfect job! They have great customer service! Jared is a great technician! I would recommend this place!! read more

I made an appt Sunday afternoon, online. Monday at 8am I met the installer. He had me on my way by 9am. It could not have been any smoother. read more

I have to write a review!! My wife and I stopped in today. A Saturday and they were open!! Amen!! We had the top strip that covers the windshield and car. Pulling out and flapping in the wind. Then the black past was all over the sunroof. Not only did they fix the issue and clean the messy black stuff from the sun roof....but said no charge and was so friendly!!!! I pray I never have a crack in a car window but I know I will only take it to this place. Thanks again!! read more

I've had two chips in my windshield this year that needed to be fixed. Safelite was great to work with and made my windshield look almost good as new! They came to my office to fix it as well, which made it super easy for me. read more

Took our Pilot in for a "free" chip repair through Progressive and their tech breaks the whole windshield then it's our cost to replace it. Total BS. How is it our fault their tech screws up? read more

Setting up the appointment was easy and they sent an email the day of the appointment but the technician did not arrive within the 4 hour window and called 45 minutes after the time window. When he arrived he was professional and said that the repair process could cause a crack that would require a replacement. It cracked. I wasn't able to get another scheduled time until 5 days later. Mostly I was disappointed with the technician not arriving within the time window or contacting me that we was running late during the time window so I could do other things. read more

I was hesitant about Safelite since they are a national chain and normally I try to go to local places. I called around for quotes and they were the most competitive, so I took a chance and boy am I glad I did! They did an excellent job, the vehicle was ready earlier than expected, they cleaned the other windows and the interior of the car and even replaced wipers! Very professional and I would recommend to anyone! Helpful tip - if you book online you can find promo codes to help lower the price even more. read more

Don't use them! I got a small chip in my windshield in October 2014. The chip had 2 small splits extending from each side. I contacted my insurance company and took my car to Safelite Auto Glass. While they fixed it, by Feb 2015 -4 mo later - the filler they used had washed away. When I called them, they said I would have to have the windshield replaced. What a racket! I showed it to another shop that guarantee their work... Unlike Safelite. read more

Replaced my windshield at my workplace, so I didn't have to take off work to get this done or try to find them. Professional, courteous and personable technician. They emailed a photo of who the technician would be before my appointment, he was on time and did a great job. read more

Great experience all the way through. When scheduling the appointment, they were fast and good at working with insurance. When the appointment came, I received two calls with updates on when they'd be here to fix my car. They did an excellent job patching a chip and crack, and even cleaned all of my windows and vacuumed my car. read more

This is my first Yelp review, and I just wanted to say that the service I received was outstanding. I had my windshield vandalized by someone whom I do not know and never will find out so I was very upset, to say the least, that I had to pay out of pocket for something that I had no control over because my insurance wouldn't cover it. When I called to set up my appointment, the service over the phone was even great- more understanding and empathetic than the owner of my parking lot who could have cared less about what I was going through. When I took my car in the following day, they gentleman working told me it wouldn't take long so I decided I would come back over lunch. However, I got held up with many various circumstances at work and wasn't able to get back to my car until almost 4:45 (mind you Safelite closes at 4.) The gentleman who took care of my car was the only person left at the store and I could tell he had been waiting there for only me and I felt even worse than I already did for making him wait. He gave me my key, I signed the receipt and we parted ways. I would just very much like to say thank you to that gentleman, and everyone else whom assisted me yesterday. You not only did a wonderful job on my windshield, but you made a very rough situation for me a lot better by giving TERRIFIC customer service. It's hard to come by these days and I truly appreciate it. I will most certainly recommend to anyone!! read more

I have an appointment today and they did not show up, when I tried to reach their customer care, they said they dont have my number and part to replace it. I dont understand how they are doing business with this kind of unprofessional behavior. Dont they know part availability before taking order or scheduled date? I wasted one day. I would not recommend these people to anyone.. read more

This is the third time I have used Safelite and they are always professional and do a great job. This last visit was a replacement of the front windshield and they went above and beyond my expectations on timely service plus you can't beat a veteran's discount! read more

Safelite has replaced both my windshield and a car window, and they did a fantastic job in both cases! After a rock hit my windshield and cracked it, Safelite came to my apartment and installed a new windshield. The technician arrived right on schedule and had the new glass installed quickly. Just this week when someone smashed my car's window, I again called Safelite. It was Easter weekend, but they got my car in right away on Friday and had it repaired quickly. The technician cleaned up all the broken glass in the car and when I picked the car up, it looked good as new! Scheduling appointments and paying for the repairs was also very quick and easy. I'm very pleased with the service and thankful that they have been so helpful and professional, and have gotten the repairs done quickly both times! read more