FAUST BODY SHOP - THERE ARE SEVERAL OTHER VERY GOOD BODY SHOPS IN DES MOINES…read more ( Gave a single star only because the system wouldn't let me give anything less.) Faust Body Shop does good work but, "THERE ARE SEVERAL OTHER VERY GOOD BODY SHOPS IN DES MOINES." I own 5 vehicles and Faust Body Shop has done all my body work for the past 15 years. That being said, something has changed recently at Faust. When I took my vehicle in for an estimate earlier this week after an altercation with a deer (the deer lost), I sensed that Faust wasn't really interested in taking on this job. It wasn't a concern of payment. I am very well insured. All but a $100.00 deductable is fully covered by Nationwide Insurance. The insurance company had actually sent all my information including proof of coverage to Faust prior to my arrival. I own a small farm south of DSM. The vehicle is an 1998 Chevy 3/4 ton, HD, 4X4, extended cab, long bed pickup truck that is actually used for what is designed for. The truck isn't pristine but it isn't a wreck either. The truck is mechanically sound and does the job I need it to do. I plan to keep it for several years to come. The Shop Manager (Owner?) who did the estimate actually suggested I not repair it at all even though the headlamp, turn signal and driver's door no longer function properly. When I left, I was told they would call me with the estimate total later that day. After hearing nothing for three days I stopped back in to check on the status of the estimate and repair schedule. I was told then the estimate had been sent out in the mail..? As I had 15 year relationship with Faust, I mentioned that, based upon my experience when I brought my vehicle in for the estimate, I was concerned that they may not really want the job. Pam, the Office Manager, was very apologetic and assured me that was not the case. With my initial concerns allayed, I then inquired about the cost of having some additional work done while my vehicle was in the shop and Pam went out to the shop to get the Shop Manager. Pam apparently shared my initial concern with the Shop Manager before they came back up front to the office lobby. Upon entering the office lobby, the Shop Manager was immediately belligerent and rude. I was utterly shocked by his attitude and demeanor. Before I ever got a chance to explain or discuss the additional work I was interested in paying for, The Shop Manager essentially refused the entire job and told me I could go elsewhere. I think Pam was as shocked and surprised as I was as she was standing behind him with a puzzled look of concern on her face and shrugged her shoulders in despair when she and I made eye contact. As I said before, Faust Body Shop does do good work but, " THERE ARE SEVERAL OTHER VERY GOOD BODY SHOPS IN DES MOINES." The Office Manager, Pam, is golden and probably the greatest asset the business has. In retrospect, Pam may well be the only reason Faust remains in business. I have referred many customers to Faust in the past but, based upon my recent experiences, I will never return there, nor will I ever I recommend Faust Body Shop to anyone else. I don't need to intentionally subject myself to that sort of headache or abuse. "THERE ARE SEVERAL OTHER VERY GOOD BODY SHOPS IN DES MOINES." Read more: http://www.rateitall.com/r-8358909.aspx#ixzz1SFBcvLEq

I had a small job, but Tom and Pat treated me like a valued customer. I'm extremely impressed with…read morethe amazing customer service, quality work, speedy completion and the price was lower than expected. If I ever need body work again, I will consider no other shop than Faust Body Shop.

Typically pretty reasonable for pricing and front desk staff are super friendly…read more I was missing a couple screws from my skid plate- Little surprised that not only did they not have screws the solution was charging me $5 for a zip tie and with the 15 minutes of service I was charged over $25 for labor. And 7% sales tax?? If you can't help me- just tell me.

They were the most affordable place for the repair I needed! Didn't try to upsale or create other…read moreissues. Completed the work timely, very friendly and didn't treat me like other places do when you are a woman. Will use them for all future repairs that I can't do myself!

i went in for a small break line repair, and they discovered this was caused by damage in the main…read moremechanism in the tongue. they took the time to show me the problem, and inquired as how to proceed, instead of just fixing it and presenting me with a huge bill in the end. Not only was I impressed with their professionalism, and honest approach, the bill was significantly less than the quoted price I had received. my trailer brakes work better than ever! 5 stars!!

Service is great, friendly people I would highly recommend this business for your trailer or truck…read morerepairs

absolute best car service in North America. my explorer was reborn. Pat, Jeff, Bill and Amy do…read morenothing but great work. Value . They are fair. Cars cost money, but at least you brought it to the best service shop happening today. hard work, experience and fairness. sums it up

I read the reviews and only heard good things. Brought my car in and told them what I thought it…read morewas. I had to bring it back twice more before they came to the same diagnosis. Then the solution they offered wasn't going to resolve it. I was also told the dealer price for the actual needed part was too high (true). When I asked for the part number to research it, they gave me the wrong one. Very poor experience. I would steer clear of this place!

I won't take my cars anywhere else for body repair. They do an amazing job. I just got the front…read morebumper replaced on my Lexus and it makes the car look brand new, not to mention the other dings they fixed at no additional charge.

this place is by far the BEST shop we,ve ever been to. joe and lance are great mechanics along with…read morebeing fast and you can always count on their work being done right which is so important to the customer! i,d highly recommend these guy,s for any of your automotive needs. they fixed our car for half price from what five different shops wanted and did an excellent job at that. so glad we came to know them for now our car breakdowns seems so easy to get fixed compared to how it used to be getting ripped off by every where we went. take my wife,s and i word you won,t find a better place to go, give em a try and see for your self! from tommy spencer in des moines,iowa i,ll vouch for them ANYTIME!

I'm a marketing copywriter by profession, so forgive the length of this in-depth review. I'm…read moreshocked these people don't have a million amazing Google reviews and I'd like to do them a favor by telling the world about my experience. We recently purchased a van and had a Used Vehicle Inspection performed by Midas. The Midas estimate came out to about $2,500 in repairs. Before I told them to go ahead with the repairs, I remembered something. A year ago, I was checking out potential daycares for my newborn and I met a woman named Kim. I ended up getting an in-home nanny so I didn't need Kim's daycare services, but she had told me that her husband was a mechanic and encouraged me to contact her if I ever needed any work done. I remembered this brief interaction I had with Kim a year later and as I was standing in Midas, I texted her. She immediately responded with her Husband, Nate's, information. I asked Nate if he would be willing to look over the Midas estimate and give me his thoughts. He promptly responded and I emailed him the estimate. After looking it over, he let me know that he was certain we could get all of that work done for well under $2,500 and he gave me the address to this shop. I brought the van into the shop on Monday morning and that's where I met owner Joe Frazier. Now, let me be honest. I have a cushy job, I work from home by day and I take bubble baths and drink wine by night. I still cringe when I have to go into dairy barns for work. I am not "at home" in any auto shop and this one is a far cry from the corporate feel of the Midas I'm used to. There is no sign outside, and inside is filled with concrete, oil, smoke and a cute dog named Scarlett. I was a little nervous on my first trip in. Especially since Joe was sitting at his desk with a cigarette hanging out of his mouth, totally looking like Carface Carruthers (the bad dog from the movie All Dogs Go to Heaven). All of the above being said, the aesthetic of the place sort of put me at ease. I could get behind the logic of no fancy waiting room equals not going to charge me $2,500 for $400 worth of parts. And that's exactly what happened--I saved a ton of money. While my car was there, Nate kept me updated via text (which I really appreciate because I'm busy and texting allows me to continue multi-tasking vs. having to stop for a phone call every question I have). I came in to pick up the van on Wednesday and Joe was wonderful about carefully explaining everything to me. He let me know that one of the repairs that Midas quoted didn't even need to be made--the part wasn't even leaking. He wrote down everything that he did and explained why. He didn't treat me like I was incapable of understanding mechanics or try to gloss over anything (which I've experienced in the past). He was just straightforward and patient. In the end, that $2,500 estimate from Midas cost me around $700 and I didn't have to sacrifice good communication or anything. I had to pet a cute dog for like 5 minutes in a dirty shop--totally worth it. After Joe checked me out, a mechanic brought out my keys and he was the friendliest, scariest looking man covered in dirt and oil that I've ever met. All of the warning lights were off in my van. It felt like it was driving a million times better. I'm super pleased. We have a mandatory inspection scheduled next week for ride-share, so I guess we'll be for certain that all of the repairs were made. I'm not oblivious to the potential scam behind the great deal I got, but I really doubt that's the case here. Everything felt legit. The Handy Helper has us for life now. They are a truly authentic and trustworthy neighborhood shop. If you go anywhere else, you're wasting money--and missing out on petting Scarlett the dog. Do the right thing.

My fiancé was in town from Cedar Rapids when his care broke down on a Saturday. Werner's worked him…read moreinto they're schedule and did a phenomenal job getting him back on the road quickly! Werner's was a life saver of us! We highly recommend Werner's!!!

Earl's has been on my list of things to do for awhile. Drove out from Western, Iowa one morning…read morewith the intention of getting new tires and wheels on my Excursion. I only had a slight idea of what I wanted to do, so the expert help of the guys at Earl's was very welcomed. The show room at Earl's is very large with what seems like a million wheels and tires to chose from. Of course the guys here can look up and get anything that they can find online. After only a few minuets we found the style of wheels that I wanted, but I was not sure of tires. Luckily there were a few examples already mounted outside in the parking lot. We set an appointment and I could not be happier. The wheels an tires look and ride great. The appointment went smooth and was done on time. I am glad that I finally made the trip. It was well worth it.

Very professional establishment. Facility is very clean and staff is very friendly and helpful. Had…read moreto replace a wheel and set of tire on my corvette. Pricing is competitive and work completed on time as promised. I would recommend Earl's with no hesitation.