I received a phone call 9:30 in the morning around that time that my truck was done. I notified them that I was coming at 3 o'clock on the dot to pick up my truck. I arrive at three like I said no one was here lights were off this is on a Wednesday Which they're open till five. I will never be returning here.. if you value your time and don't like to waste it, I suggest going elsewhere.... read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Dorchester, Massachusetts

This team replaced my driver's-side passenger window glass earlier this morning. Everything ran smoothly: Pulled my car in on schedule. Kept me informed of start, progress, and completion via text messaging. Had me "In and Out" in the estimated time. Their waiting room is comfortable and spacious. (This isn't an auto dealership showroom with extra amenities. It's a practical waiting area with free Wi-Fi.) It's clear most of the space here is dedicated to the repair area-fine for those of us needing repairs.) read more

Easy appointment with good service and polite. Car was done in a hour. Would recommend this location.

Needed new glass for my VW. Easy to book, easy to link insurance, easy drop off, super fast. Had everything in stock ready to go. Manager was great and easy to talk to and everything ran like clockwork end to end. Shout out to Colton who did a top notch job on the glass. Good as new. Thanks!! Web booking, alerts, comms. First class. This is how it should be. read more

I've had safelite to my house twice now, both times they brought the wrong windshield. There are options of two windshields, both times brought the wrong one. I know this is a very hard job... Ya, right. Look at VIN explains it all- wouldn't bevsurprised if they can't read- Inept, unprofessional and incomplete. Never use this company, there are local glass vendors that they are putting out of business, when you only get frustrated and annoyed. 3 weeks to replace a windshield is absurd. Safelite is AWFUL. GO LOCAL, DON'T USE SAFELITE read more

The team is very professional and quick. It only took them less than 1 and half hour to replace my windshield. I had very good experience at this location. read more

To be clear, this review is not about the technicians or staff at the location of this installation center - they have been great all around. If I only had to deal with them, I'm sure there would be no issues whatsoever. My original appointment was scheduled in May, and here we are about to enter July and still no Windshield. The complete ineptitude by management and this automated system is just astounding. If anything, it's been breathtaking to see such a utter failure in communication unfold in real time. First appointment - They didn't have my windshield. The automated system books you an appointment first. This is the mechanism that sets off the ordering of the windshield. Second appointment - They still don't have the windshield despite rescheduling. Third appointment - (I called Safelite to confirm receipt of said windshield) They have the windshield! Dropped off car, Uber home. Get home, get call from tech... the windshield is chipped, and he won't use it (good call on the tech's part). Called my insurance and Safelite, and got approval for OEM glass to avoid this (also a recommendation from the tech). Fourth appointment - Today, as a matter of fact, the don't have the windshield. It was sent to Quincy. No windshield replacement today. So, here we are, on the precipice of entering July, having started this process in May. I'd be angry if this wasn't so hysterical to watch unfold in real time. The automated bureaucracy system schedules you a new appointment each time. Best part? It NEVER notifies you. You have to go check for yourself. I've received exactly one call since this whole process started. July 2nd Update: my appointment for today at 3:30pm was just moved to July 8th at 2pm. Did I receive any call or notification? Of course not. I had to call someone, not receive a call back, and then hunt down the status myself. What a joke. July 8th update: just showed up for my appointment to find they still don't have my windshield. I'm starting to feel like they are messing with me. No call, no updates, no communication whatsoever. read more

This place is all about the money. No customer service. They just don't care. I made an appointment, told the woman everything, showed up on time and was told they won't help me because I had a leak. I told the woman on the phone I had a leak and she didn't seem to mind. I lost my whole afternoon and they wouldn't even help me with a referral. Called Alliance Glass and it was like night and day. Wonderful customer service, quicker appointment and pleasant person on the other end of the phone. No qualifications to get help. read more

I have sadly had to go here twice in the last few months due to rocks hitting my windshield and I am so grateful for them! It's so easy to get an appointment, they are kind and flexible and so communicative! I wouldn't go anywhere else! read more

My boyfriend went yesterday and they were quick and efficient. Only downfall is that they don't cover/replace the tint on the windshield (legal tint) read more

The night of Christmas my front and back driver side windows were smashed. I made an appointment with safelite and they quoted me a price of 490.00 dollars. In order to accept the appointment I had to pay for the services I didn't yet receive. I made the payment dropped my car off Monday afterwork and I went home. On Tuesday safelite called and said they couldn't put in the front window because I needed a new regulator. So when I asked what was wrong with the back window they said they received a defective glass from the manufacturer. In addition to this bad news they also told me they're closing at 2pm and my truck will be left unlock with the key under the mat. Mind you I work on the other side of town and don't get off until 3pm. I feel like they took my money and laughed because today is New Years eve and my money is still not refunded. I find it very disturbing how my money was immediately removed from my account but its taking over three days to be refunded. If I let my anger for this horrible service get the best of me than I would be looked at as violent. But instead I'm writing this review. read more

What a joke. Waited around all day for them to replace my glass at my home, and they never came. Called at end of day and the customer service person said "They must be short a technician." Imbiciles. read more

Brought a 2019 Honda Civic for a windshield replacement, was told replacement cost would be $1,300 due to lane keep assist and dynamic cruise control. Went to pick up the vehicle and paid for the service. While I was there I asked the technician regarding the new windshield systems and calibration charge, and asked what Calibration tool they used for the service. I was told, "I can't tell you that. It's Safelite secrets." So I'm going to ask you to wait it the waiting room. According to this video posted by Safelite on YouTube. https://youtu.be/LDptg_z9aCk It seems as Safelite believed a Client might have good reason to know what components are used to perform a safe windshield replacement calibration. Not much of a secret. It's sad I had to go on youtube to get my answer regarding safety. I will look further for my windshield replacements for my fleet of vehicle in the Boston Area. read more

My windshield and my rear view mirror both needed to be replaced. Went through my partner's insurance since the car is under his name, brought the car in at 8AM by 10AM I received an email saying it was done. Fast service and glass looks brand new. Thank you Todd! read more

My insurance company referred me to them upon arrival I wait for my appointment after they couldn't drive my car I had to drive my car the backyard and then they want to tell me that they can't change my glass windshield because I have rust. Wasted my time.. I want to see the policy where they cannot replace windshields if there's rust read more

Manager Steve is awesome. Came out in a rainstorm to fix a couple bugs / glitches on my Subaru after a windshield fix. Cares about his customers more than he needs to. Very appreciative! read more

Not sure why this Safelite's reviews are so low. I had a great experience at this location. Sure, the actual office isn't very fancy, but it doesn't need to be. The team did a great job and got my back windshield fixed in less than 24 hours. Highly recommend. Fair, reasonable pricing and quick turnaround. Stephen was my technician. Great job! read more