I took my truck to Safelite at 3815 Buckner St, El Paso, TX 79925 on February 5, 2026 to have my windshield replaced. During the service, they broke my powered seat switch. I spoke directly with the manager, and instead of taking responsibility for the damage caused by their technician, he refused to take accountability. I was then told by Frank that he would inform the manager and that I would receive a call back, but that never happened. It feels like they are avoiding responsibility and hoping the issue just goes away. Mistakes can happen, but how a business handles them matters. In this case, the lack of accountability and follow-up was very disappointing. Beware of taking your vehicle to this location. If something gets damaged, don't expect them to stand behind their work. read more

I took my truck to Safelite at 3815 Buckner St, El Paso, TX 79925 on February 5, 2026 to have my windshield replaced. During the service, they broke my powered seat switch. I spoke directly with the manager, and instead of taking responsibility for the damage caused by their technician, he refused to take accountability. I was then told by Frank that he would inform the manager and that I would receive a call back, but that never happened. It feels like they are avoiding responsibility and hoping the issue just goes away. Mistakes can happen, but how a business handles them matters. In this case, the lack of accountability and follow-up was very disappointing. Beware of taking your vehicle to this location. If something gets damaged, don't expect them to stand behind their work. read more

On March 13, 2026, Mr. Luis was dispatched to replace my severely damaged windshield. He performed the task promptly and efficiently, demonstrating meticulous care to ensure a seamless replacement process. I highly appreciate his professionalism and dedication to his craft, and I believe he warrants commendation for his exemplary work. I will recommend this establishment to others. There is merit in completing a task thoroughly and properly. Thank you once again, Mr. Luis! read more

I scheduled a time for 0900 and came in early at around 0815 hoping to get my car fixed earlier. They did that. At around 0830 they started working on my car. I went down the street and had breakfast then came back and at 0945 my car was ready to drive. Also, I was on the road and it was cheaper here in EP than Dallas and my hometown in CA! So I was pretty happy. read more

If you want your vehicle to be scratched please go here. They email you for reminders and how was visit and reviews but when they mess up they dont have the curtesy to call you what so ever im still waiti g for someone to respond regarding the big scratch left on my truck. I went here because it was the "BEST" and being disapointed. Can anyone call me from safelite or i might need to co tact headquarters. read more

Safelite AutoGlass - A big scratch left by safelite - Auto Glass Services Near Me - El Paso, Texas

See all

Superb service from everyone with whom I interacted with today! The receptionist was fabulous! The staff was polite, responsive, upbeat, patient, professional and provided periodic updates in regard to the status on my windshield replacement! They began service on my vehicle at 8:15 am and were completely finished by 9:33 am! Give pats on the back all around!! They also offer free refreshments while you wait for your service! I highly recommend this Safelite location. This is definitely the first choice when it comes to my auto glass needs! read more

The windshield replacement was decent, but it came with a thick layer of dust and grease on the inside, months later now I'm STILL trying to get clean. For being literally 3 times the cost of nearby shops, you'd expect them to have the decency to clean the windshield prior to installing. read more

Questionable sales tactics. Will use your little knowledge of windshield repairs against you. To try and talk you out of a repair. I was told mine had work done when I never took it in before today. They tried to push a replacement instead and didn't even bother with a repair. read more

Safelite was responsive and made the appoint making process easy. The problem is with their work. They left black tarry bits all over the interior of my vehicle and garage floor. Then it was tracked into my house. It got on clothes and floor. The mess left behind was irresponsible, subpar, and filthy. My husband and I spent hours scrubbing the inside of the vehicle then every inch of our garage cleaning up after clothes were ruined. Disappointing service. read more

Just sorta sorta. Brenda comes off as very condescending, especially when I had her call my warranty to ensure I paid nothing out of pocket. Tried to push me to pay for the service regardless since her techs were going to lunch and even the gentleman from my warranty provider instructed her on how to get it right. Needless to say, it got sorted and my windshield chip was repaired within the same hour. read more

I went to Safelite auto to get the little rock chip filled, the technician filled it and it was almost completely done when he decided to hook up some ghostly vacuum system and push on the window and then laughed at me when it caused a rip across the window as you can see in the picture and destroyed it. Nowhere did I sign that I'm not responsible and nowhere is there in writing that says they may accidentally destroy the window and it's OK and I have to pay to replace the window. I definitely do not recommend them and I personally will never ever ever ever use their services again although the latest window I had to pay for is covered under warranty I will select that and save it in case something happens but in the future I will never use their services. if you have a crack in your window go to a local shop or to your dealer and just pay him to do it and if you have insurance then file with them to get reimbursed because Safelite is a ripoff. See attached image and tell me you can see a big chip, nope, it was almost gone when he decided to push on the window, laugh and tell me its broke. Then he ran away from the car. read more

Safelite AutoGlass - See the multiple lines? Do you see the chip? No, because it was gone before he pushed and destroyed the window. - Auto Glass Services Near Me - El Paso, Texas

I took my car in to have the windshield replaced. I was told that the car was recalibrated and good to go. I drove off and test it and nothing is working. I airboat to call them and cannot get a person on the line. I get online and email them letting them know that nothing is working after the calibrated and I haven't received a call. I've had to text, call multiple times before I got a person in the line. Their fix, I have to take time from my day to take it back because they didn't do it right. Unacceptable!! read more

James came to replace my windshield last week. He was very attentive, letting me know of any delays. He was kind, friendly, and professional. Speedy service with a smile! read more

I have had the worst service with this company. I hoped that all of the bad reviews about canceling on the day of appointment wouldn't happen to me.....Well....I took off work and no glass. Received Sunday night confirmation that my appointment was at 9am Monday. Monday I received a text that the install window was 8am-Noon. When they called to let me know my glass wasn't in he wanted to reschedule but didn't know when the glass would arrive...I told him to call me when they have the glass. This started 2 weeks ago. I had a chat and they said I would receive a call and that didn't happen. I just called the number listed online and they hung up. If you use Safelite may the force be with you read more

I don't think they even deserve one star. Here goes: The rear side glass of my car was broken into and I called Safelite in El Paso. They told me the earliest they could replace it was in 4 days, so I agreed. A day to the appointment, they called and rescheduled me for another day. I was patient until they did not even show up. Did not even bother to call instead they sent me another message that they cancelled the appointment. I tried calling back and was on hold for more than 30 minutes. Thank God, I googled Southwest Auto glass on Montana, El Paso. Not only did they get me in the same day, their charges were $200 less than what Safelite was going to bilk from me. I have attached snapshots of the messages from Safelite before and on the day of appointment and a snapshot of the receipt from Southwest Auto glass read more

See all

We are traveling across country and as we were drying through El Paso a rock chipped our windshield. We went to the location listed and the gentleman walked us through getting a claim on our insurance so it cost nothing and then dispatched a mobile technician to fix it while we ate lunch. We missed no time on the road. read more

Excellent service I was in and out. Customer service was excellent kept me updated. I will always use safelite.

Excellent service and professional from the time I walked into the lobby to ask for help on a windshield under warranty .. the manager stopped what he was doing to attend to my needs and get a tech immediately to offer doing the repair or replacement per my confirmation . What can I say I find this is what customer service is all about ! Great job efren Sanchez ! read more

Safelite has captured the market on Windshield repairs but I will Never do business with them if I can help it. Extremely horrible customer service, unreliable and despite their excuses of there being a shortage of parts, they failed to return my phone calls, never followed through on their promises and just simply not a way of running a business. They fail to get my continued business. I will seek other providers if there is ever a need. read more

My windshield is replaced and looks great. The technician damaged my truck during the process. The employee was super nice and even pointed out the damage when I came to pick-up the truck. Safelite told me to take it to a local autobody shop to get an estimate. The estimate was completed a month ago. My truck is still not fixed. I wasn't mad about the damage, mistakes happen. However, the response from the company is terrible. I've contacted the corporate office twice. My advice, stay away from the El Paso Safelite, if they make a mistake, they won't fix it fast. read more

Got my windshield on my SUV replaced this morning while I took a nap on my couch with my new baby. The technician knew we were taking a nap so he didn't even ring my doorbell to let me know he was done. He knocked so lightly and was even whispering while he was running my credit card! That's the type of service I need! Thanks safelite! I'll definitely be calling you guys next time these El Paso winds damage my vehicle! read more

I was very happy with the service and convenience. Then I discovered I was charged a much higher rate simply because I contacted my insurance company. You see... Safelite handles glass claims for many insurance companies. So when I called my insurance to find out what my deductible was, I was automatically redirected to Safelite. The rep informed me of my deductible and asked if I'd like to schedule Safelite to replace my windshield. I did, and everything went smooth and I paid my deductible. A few days later, I discovered that if I would have called Safelite directly (instead of my insurance company), the cost of the windshield replacement would not even meet my deductible. In fact it was about half the cost of my deducible. Of course I complained to my insurance company and Safelite, and after several calls (and days), the local manager was finally able to resolve the issue to my satisfaction. This is an unethical business practice. I should have been charged the lower rate to begin with. I have never had an experience like this from any business in any industry, until now. read more

Had a negative earlier review but the company's dedication and professionalism have earned them four more stars. Within minutes if my previous review I was contacted by them and they offered to resolve the situation. ( defective glass issue) They have a lifetime warranty, if you have any problem with the glass you should say something right away. Even though it was six years after we got our windshield installed they were still willing to honor their guarantee. Not only do they have fast courteous service, they stand behind that service. So yes, thank you safelite. read more

this business is TERRIBLE along with its rude customer service. I wanted to take precaution and get a tiny chip in my windshield fixed. when their "expert" repair guy came out to fix it, he ended up cracking my entire window. when I told him he would be responsible for fixing the window, he handed me the disclaimer AFTER saying he wasn't responsible. I proceeded to call his manager and I turn got very rude service and was told they were not responsible. a good business would have fixed the window. this place obviously doesn't care about the true meaning of "the customer comes first." also the price of the new windshield was ridiculously over-priced!DO NOT GET YOUR WINDSHIELD REPAIRED HERE! if I could, I'd give this business NO STARS! read more

I am extremely satisfied with the service and quality of work. The back window of my car was shattered and they were available same day to replace the window. The technician was very polite and worked quickly and efficiently. I was referred to this business and I have no problem referring them to you. Great company and will definitely turn to them in the future if I need them read more

I had three company's trucks with cracked windshields. The first technician kept me informed on his whereabouts, and the time he would arrive. The technician did an outstanding job and had very good customer service. He also drove back to town to get the correct windshield for the second vehicle since it required a certain type. The second technician provided the same information as the first guy, and they both were excellent. read more

very good service and expert job on my windshield chip. Very professional and quick to repair and cost was then reimbursed by insurance which made it even better! read more

Fast fast fast and they take care of military true story!!! Hooah!

Had a chip that needed to get fixed and helped with what the best solution would be for my car. Super nice staff and got me in and out within 30 minutes. Highly recommend! read more

I was skeptical at first, but decided to try them, and am glad I did. The serviceman was prompt, polite, competent, respectful, and fast. This is the kind of service I haven't seen from young people for many years. And the cost was about half of the quote from the local glass shop. I highly recommend this company. read more

Great customer service. On time notifications. Technician was professional and courteous. Thank you safeco and Safelite for great service

I had the windshields replaced on both of my vehicles. I got helpful friendly service from the person taking the order on the phone to the Tech that replaced them. He was on time,did a excellent job on both vehicles, answered all my questions, and explained after he finished what I had to do and why. (leaving the tape on for the sealant to cure for several hours then remove it.) I highly recommend this company. read more

I had an awesome technician! He was quick, professional, and did an awesome job on my windshield. I had an at home appointment, and the meeting was punctual (not like waiting all day for the cable guy). It was only a repair, even though I thought the crack was not going to be able to be fix, he did a great job. I am glad I got it done now instead of waiting for it to get bigger. The whole process was hassle free, my father told me about their service, I used them, and now I will recommend them every time for windshield/window needs. read more

I set up an appointment online for windshield replacement and had same day service available. I had things to do and scheduled for the following day. I wasn't going to be able to be there so I called in and put my CC on file and let them know my Mother-In-Law would be there instead. I got a text in the morning from the installer letting me know exactly what time he would show up and later when he showed up got another call letting me know that he was on site and to review what process would be taking place. About an hour or two later, I received another call letting me know he had completed the work. I looked over everything when I got home and it looked great! I especially appreciate the communication and follow-up from SafeLite and the tech that did the work. If I ever need another vehicle windshield I will be calling SafeLite again. Very affordable, great service, and fast and on time appointments. Exactly what a busy family needs when getting emergency help like this. read more

Awesome service!!! Wilmer was nice and very quick in replacing my window on my SUV was done quicker than expected

Incredible Service!! Very friendly greeter. And, terrific technician. Completed in less time than committed to. Washed all windows and vacuumed the car. I am very happy. read more

So I got a chip in the window of my brand new car driving down I10 so I called my insurance, USAA, and they stated their prefered service for glass claims is safelite auto glass. I made the appt through my insurance and on the 9th the tech came out. The tech was courteous and professional and completed the chip repair quickly... Now here's the problem... I walk out of work yesterday and there is a crack spanning nearly my entire windshield so now I'm stuck getting quotes for my windshield replacement and will have added cost out of pocket..... Perfect beginning to my week.... read more

So impressed with the service at this location. Mike, one of the techs serviced our RV that had a crack in the windshield. We were traveling cross country and they got us in same day and started right at our appointment time. We had a car towed on the back so mike came down the street a bit to take care it so we didn't have to unhitch the car. We were done in 30 minutes! read more

The service men were great (friendly, informative and fast). The woman behind the counter was a bit irritating, but once I got past her, it was great! I would definitely go back for the great work in filling a huge crack in my Mom's windshield. I barely could see it after they filled it! Great job! read more

Got my car fixed less than 1 hour. The quote I was given on the phone was much higher than the price that I actually got. Thank you