Fails to show up on time as scheduled. Not sure why they have really dropped in quality.

My experience at Safelite in Hattiesburg, MS was positive all the way around. Jason, in the store, was very helpful. We went next door to get a bite to eat. While we were there Jason walked there to let us know they couldn't complete the work because whoever worked on the car last had left a code so they would not be able to calibrate the camera. I made an appointment with Ford and they removed the code. Safelite actually sent a technician, (Mike), to Columbia, MS to replace my windshield and calibrate the camera the next day. Great job! read more

Called on Tues afternoon, Safelite was at my home before noon Wed. I was informed step by step of the techs schedule. Easy, no fuss repair to my windshield. Tech was very courteous and professional. Such an impressive business. read more

My initial experience was good. The technician was friendly, informative and effficient. This was a few months ago. Yesterday, the seal started coming off my windshield while I was driving. I had to stick my arm out the window to keep it from peeling off more. I need my car. Safelite is not an easy place to contact. I would say this is more an emergency situation as it is close to Thanksgiving. I have a disabled child and cannot put my child in the vehicle. I am having to rely on a vintage vehicle and hope it doesn't give me problems. The appointment is not until the day after Thanskgiving. Safelite is lucky I held onto the seal. If it had come off, the windshield could have done some serious damage. read more

Rock hit my windshield cracked and I took it to Safelite today. Appointment was at 9 but I arrived at 8:47 a.m. was out by 9:30. The staff at front desk was nice and greeted me as I walked in and they explained everything to me...Jason the technician was great and the window looks great...I recommend Safelite great work! read more

The first vehicle I had repaired at this location had a leak around the windshield after the repair. The resealed it and made it good so I went back for a simple rock peck repair a couple of years later. The gentleman working the front desk acted as if I were a total nuisance for wanting to use their service. I left and went to a glass shop about a mile or so away and got the job done in less than 15 minutes and the price was less than half the quote at Safelite. read more

These people are crap . They had me wait for weeks because they Needed to see a physical check from my insurance company even though my insurance agent assured them that my service would be covered minus my deductible . They have various people call you multiple times before 8 am asking to verify insurance . Then when they received the physical check from my insurance and the guy arrived to put it in , he calls me and asks me how I plan to pay for this because it says my insurance is still pending . He was too lazy to call his boss to verify and asked me to do it while I was at work trying to make a living ! Go somewhere else ! read more

My windshield was replaced in my driveway today. Good thorough service and it looks great! Highly recommended

Our technician was amazing. He kept us informed during the entire process. I scheduled the appointment online... that was just AMAZING!!!! The job was done in only a few minutes and we couldn't be happier with the results. Love this company!!!!! read more

Had my windshield changed out today. The technician called me and let me know that there was a flaw in the glass and that they could order another one or offer a discount. He sent me a picture of the issue and I asked him to proceed. When I picked up my car I could barely see the flaw, I probably wouldn't have noticed it if he hadn't said anything. I appreciate the integrity of their service and would definitely use them again. Thank you Jason Mclaurin for doing such an outstanding job! read more

had my windshield replaced on 5/26/20. the technician broke the windshield. i had to pay for it even though it was broke upon instilation. the manager at safelite in hattiesburg, ms was to have a technician replace the windshield on tuesday june 2, 2020. i even phone the main office and was informed it would be taken care of. no one showed up on tuesday june 2, 2020. this has been very poor service and now i cannont even talk to anyone on the phone. i want a new windshield now or be refund $358.42. someone at safelite needs to get in touch with me now read more

I had a 9:00 scheduled appointment for a windshield replacement. I took my car to Safelite on Hwy 98 at 8:20 not expecting to start early, but because I had to be somewhere else by 8:30. Upon arrival, I spoke with John, who informed me that it would take approximately an hour to an hour and a half, which was fine. I returned at 9:30 to find out that they had not even started on my windshield. I asked John what happened, why has no one started on my car, to which he answered, "oh we are little backed up it's Monday, but I will get someone to start on it now". I said nothing and commenced to waiting on my windshield replacement. At 11:00, I asked John, what is taking so long, I had a 9:00 appointment and I have another appointment to try to get to on time. John again says, "it's Monday, he's almost finished". Now I sat quietly and listened to John tell other customers "it's Monday" several times; so what??? Is Monday the day all workers can go to work, relax and not do their jobs? What if I, a Registered Nurse, went to work and decided to allow patients to deteriorate because "it's Monday", would that be appropriate? Ok, it's 11:20 and Kerby (the technician) finally came and said, it's ready & I asked him why did it take so long, he said that he had a doctors appointment and made it to work late and no one told him that he had a car waiting to be worked on. So, it was not the technician's fault, but John's, who simply sits at the desk and ensures the phones are answered and that some of the customers windshields are replaced in a timely manner, while others sit and wait for hours. I told Kerby that John took my keys and simply failed at his job. Meanwhile, John is still sitting and smirks the entire time I'm talking to Kerby. A message to John: John, get off your butt and do some jumping jacks or burpees, instead of sitting in a chair that's 2 times smaller than your butt and not doing what you're getting paid to do! There are other places to get windshield repairs/replacements. I will not return & will not recommend you guys to anyone! read more

We were very impressed with Safelite. A rock hit my windshield Friday morning, enough to shatter it almost all the way through so we needed it fixed quickly. We got a quote from their website, called, and got an appointment the very next day. They had it fixed in less than an hour. After calling around to other places, Safelite provided a significantly lower price than anywhere else in town. We will be recommending them to others!! read more