Great service. People were nice and knowledgeable. I had both my vehicles windshields replaced. They did an amazing job. read more

They were punctual and the job was done professional. The service men were courteous and professional .

We took our 2022 Toyota Rav 4 in to the Madison Alabama Safelite Saturday February 21, 2026. It was for a no cost to us Insurance Claim. It was for two small chips on the windshield that had tiny cracks starting. They were both less than 1/8 of an inch. When the technician brought the car back to us he was very nervous. He said he wasn't happy with the outcome of his work. One of the chips was now cracked about 1.5 inches and the other was cracked about 2.5 inches. He also tried to fix a surface chip and it was now cracked about 3.5 inches. He said he stopped after they started cracking. Why try it 3 times then? Next he said do you want to come inside and schedule a windshield replacement? We contacted our insurance about this and they said Safelite said they only tried to repair 2 places not 3. Now we have to pay to get a new windshield and it definitely will not be with Safelite. They took an easy fix and destroyed our windshield. I would not recommend the Madison Alabama Safelite. My wife called the Madison Safelite this morning and spoke to the manager. The manager was not helpful and was rude. They still denied trying to fix the third place and causing a large crack where there was just a chip! Also the technician left black goo on the inside of the windshield where he cracked the windshield. Sorry the photos are not clear but you can see the cracks. read more

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Another service at our house from Billy at Safelite today. Despite having to cover for someone who called in at the last minute, he was still polite and communicative.im grateful my husband's windshield ding was able to be repaired. Billy was kind and I signed a waiver about potential windshield damage which was a first for me but he assured me it's only happened to him once. He worked quickly and was done in under an hour despite our crazy dog barking at him for the entire first 10 minutes nonstop. My payment for today's repair was zero, thanks Geico and thank you Safelite! read more

Safelite AutoGlass - Hooking me up with a new windshield. Took an hour and a half as promised! - Auto Glass Services Near Me - Madison, Alabama

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Great service and repair location! I would NEVER go any place else for repairs! I WILL use again and again!!! Sold on their customer services!! read more

Very Pleased with the service and quality of product and installation. Pleasant and professional experience from Scheduling to installation, I would highly recommend Safelite services. Five Star for sure read more

Damaged my car, he did have it fixed but sadly it was a headache and beat around the bush to use who he wanted to. Chose who i wanted to use and come to find out he knew the guy and I guess made a "deal" with him. Now instead of eye sore scratches i have many off color seeds in my paint, my gas lid no longer functional to open too. Id only recommend taking a older car here you are not afraid to have messed up.. read more

I called last month to schedule a windshield repair. It took the customer service advisor 20 mins to take down my information and at the end he told me they do not service my area (35759 zip code). I told him that they had come out to the house before but that didn't matter. When he told me the earliest appointment in Madison was three weeks done the road, I told him no thanks. Instead, I went to O'Reilly's and bought a windshield repair kit and did the repair myself. It looks great and it cost me less than $20. read more

The windshield was to be replaced, but then a 1'x2' huge spot on the roof of my white car was left because he chipped off the paint when he was supposed to fix my car. Instead he created something else to be fixed! read more

the absolute worst trying to talk to someone i don't want to talk to a AI line i want someone on the phone i have questions that i need answers to so get on the phone read more

My Mercedes is a rock magnet. I recently got a new windshield installed and just this week I took another rock. The latest rock chipped and created a small star, but I knew it would crack and spread. So I went to Safelite to get it repaired before it spread and cost me $800 for a new windshield. I scheduled my visit to the Safelite shop via their amazing website. It was so simple to schedule an appointment. I arrived a few minutes early and Austin quickly met me and assessed my windshield. I went to the waiting area that is stocked with drinks and snacks while they repaired my glass. They quickly did the work, took my money, and had me back at work in no-time. The work was performed in a courteous manner. The cost was ~$130. read more

Safelite AutoGlass - Auto Glass Services Near Me - Madison, Alabama

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Horrible service, from the beginning to a never-ending tale of excuses and frustration. They fat-fingered my phone number, so they couldn't call me when they didn't have the glass. I show up at the appropriate time, only to get excuses. They push my service for a week, then call me and tell me the glass is still not in. A week later, they called me to tell me the glass was finally in, but the required molding was not ordered. When I ask why they can't see items in a supply system, ETAs, and associated products with the items, they blame everything on the "system." Save yourself a massive amount of headache and delay...take your business to someone who deserves it and will treat you like a customer. read more

In and out in less than an hour (they helped me because I couldn't drop it off). Very honest workers that are in it to do the right thing by their customers, and they do work for you just as though it was for their own family. Great material, great installation work, and great customer service. They have my business! read more

I'll start off by saying I have a big rig, not a car. So my insurance company made the appointment for me, and they were prompt with getting in touch with me and setting up the appointment. They came on time, called prior to showing up, which is great. Then they brought the wrong windshield. Ok, fine. They found one that fits in Jacksonville. So set up the appointment for a few days later. Showed up, and were supposed to be 2 people since the windshield is much larger and higher to climb up to put it in. Well, one guy showed up. Fine, we will work with him then. Started looking at the windshield, and saw tiny nicks around on top part of windshield. We thought it would be ok since that part was seated inside the seal. It wasnt exposed and no spider runs coming from it. Finally got the window seated in after a bit, with the help of my husband. (He didnt mind helping, so it's not a big deal) However, on our first trip out, the window was streaming water down during a heavy thunderstorm on the inside. Papers got wet, not cool. Communication and timeliness was great with them. So now I have to get someone to come out again and seal it better. I have a lifetime warranty on the windshield regarding the seal they said, but I cant just pull into any Safelite store with a truck and trailer. I'm under the impression employees need better training putting in glass in trucks. And always send 2 people. read more

Safelite AutoGlass - Auto Glass Services Near Me - Madison, Alabama

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I had a scheduled appointment to have my windshield replaced. Called 3 times today to make sure they were coming. They lied and assured me they were. 5pm the technician Tyler calls and says he isn't coming. My appointment was canceled. They sure will charge someone for canceling on them! Why wasn't my time worth anything? I still have a busted windshield. It took 2 weeks to even get an appointment. You care nothing about customers. read more

Safelite AutoGlass - Just scheduled windshield replacement for the fun of it. - Auto Glass Services Near Me - Madison, Alabama

Took my truck in this morning to have my windshield replaced. Waited longer then the 1.5 hr time frame quoted to me. What they installed was a damaged windshield. I only checked on the windshield because I was hearing a whistling noise come from the right side of my windshield. When you pay for a new windshield you expect a new windshield, not a defective damaged one. read more

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Not Good, cannot recommend. Needed a cracked windshield replaced for a Nissan Versa Note. Had mobile service from Madison location. Work was done quickly and was a mess. Tech left long-accumulated dirt on the surface of vehicle in install area, did not prep properly. Left debris, and rubber and glass bits inside car and on hood/roof. After install the cowl corners would not snap in place. Tech says "they're like that". I pointed out that the post sections next to the windshield were separated from the front section of the car, Tech says "they were like that"...no, they were not. Tech installed a windshield that did not fit the car. Not even the right part. Cowl and corners no longer fit. We will likely have leaks because parts of the body were forced apart. We have had to wait for weeks for Safelite to get replacement cowling and corners. Car goes in tomorrow for second try - will see if they get this right. They will be on the hook for water damage as well. read more

I had to replace my back windshield. Not only did they fix it the windshield, they vacuumed my trunk and the inside of the door where the glass had fallen. Above and beyond service! If something, God forbid, happens to my windows again I will definitely go to safelight again. Also very affordable! Leon was amazing! read more

Our RV insurance provider made an appointment to repair a window crack. Upon arrival, the tech informed us that they do not do repairs on RV windshields. They had this appointment several weeks out, and knew it was an RV before coming out. I do not understand why they did not call us beforehand and cancel the appointment. read more

Had an appointment for a Saturday at 2pm. Arrived 30 minutes early to discover the ONE technician working on a Saturday was at lunch and had a car in front of me. Okay, I arrived early so I understand I was early. While waiting another customer came back and had an issue with prior service. In addition, a car being worked on was having challenges with getting the windshield properly installed. The technician looked In talking with the receptionist, she stated it would be a lengthy delay in getting my vehicle serviced so I decided to cancel. I don't want to have any issues like other customers, especially since I'm from out of town. My advice to the owners: Have more technicians working so you can keep up with the customers appointment time. It is not the customers fault you get backed up so they shouldn't have to wait. Have your technicians professionally dressed and presentable. The gentleman working this day looked homeless and unkempt. I'm not trusting my 65k vehicle with him. Seriously, a filthy t shirt isn't exactly what is portrayed on your commercials. read more

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Joseph was quick and friendly he did a great job on fixing my chipped windshield. I would recommend Safelite, it was so easy to make an appointment online and they showed up to my house on time. It was nice not having to get out and wait for it to be fixed. read more

I WILL NEVER RECOMMEND SAFELITE AGAIN! The first time they come out to replace my windshield, they have the wrong one! Well they reschedule me for a couple of days later. Before that day gets here, they call me to reschedule me AGAIN because the windshield will not be here in time. So they Schedule me out a couple of days more and informs me that I will also have to bring the car in. Well I get here, drop my car off, and go back to work. 20 minutes of me going to work, they say that they have ordered the wrong windshield AGAIN!!!! This has been the most infuriating company to work with because they don't even give a damn about your time!!!!!!!!!!!!!! read more

Friendly and professional. Leon has been at it 25 years and it definitely comes through in his work. He identified a broken windshield wiper and fabricated an improvised a repair until I could get it properly replaced. This is the second time I've called them. Once for my personal car and then for my work vehicle. Both experiences were entirely consistent. These are my go to guys now, and should be yours as well! read more

Very reliable service. Enterprise (Hannah Creamer's recommendation). They seem reasonably priced. I was surprised that they had so many repairs for broken glass. read more

Made an appointment for two vehicles and was in and out in less than 30 minutes. My service provide was through, professional, and courteous. read more

I've never had to get my windshield fixed, but Scott made it super easy. He was so friendly, answered all of my questions, and was super professional. 10/10 would recommend! read more

My repair went smoothly from showing up a few minutes early, had called prior to showing. Repair man explained to me when I had questions and was also able to give advise when I asked being I'm new to the area. Great job read more

Should have known they would cancel my appointment when I booked an appointment for between 12-5 pm and they wanted to show up at 10:30. Then wanted me to drive an hour to bring it to them instead of coming to me like the appointment was set for. Don't waste your time with their lies. read more

While visiting relatives in AL, I met up with an Alabama mower along the median south of Huntsville and...BAM....took out the windshield of my Yukon. Called Safelite that same afternoon about 4:15 PM and they were at my family's home at 8:30 the next morning! Professional installation job, warranty, reasonable price....and he was done before 9:30. Wow! These guys really know what they're doing and do it right! Plus, they're friendly and explain what's going on and how to let things cure before you wash or use the car. Don't think much of roadside mowing but the recovery process with these guys is great! read more

Three missed appointments in one week. They didn't even bother to call the last 2 times. All of those hours of waiting their 4 hour appointment time, and my windshield is still cracked. I would suggest using a different company. read more

What can I say, I busted my back window on my Nissan Titan pickup. It was upsetting when it happened. My wife made calls to many locations and we decided upon Safelite. My glass was OEM glass which was great. It matches the tent of my other windows on my truck. The staff was professional and had me in and out as promised. Need a windshield replaced go to Safelite. read more

Highly recommend!!! Quick service with great communication. I had to reschedule bc we had a last minute out of town trip and they were great. You can easily speak to someone on the phone or do it al online. The best part is they come to you! read more

I ended up waiting a little longer than expected, but received excellent customer service and my repair was completed very quickly and looked amazing!!! read more

I made my appointment for a Wednesday, when I had access to a place for the tech to work, but while at work the Thursday before, the windshield cracked even more, and the weather forecast changed to rain on Wednesday, so I made a trip to discuss an earlier appointment. They offered an appointment Saturday morning at 10:00. My car was brought in promptly on time, 1.5 hours later, they had earned a happy customer and my Subaru was as good as new. The manager and the tech working my car were uber professional and helpful, but the other tech, was texting every time the manager wasn't present. He seemed to be competent in his work, but needs a little growing up. read more

Took my car in for windshield replacement. Took about 1 1/2 hours just as was told to me upon booking. Tech did a great job and windshield looks great. read more

Awesome Experience. Samuel did a nice job fixing the chip. Will definitely go back if I need any more windshield Help!

If you want to have to have your windshield replaced multiple times due to their own error and then two years later find out they failed to prime your windshield and you now have major scratches and rust, then use this safelite. read more

easy to get appointments and staff and technician w fast and courteous

My overall rating of 3 stars is stretching it a bit. From a service perspective I am pleased, from a cosmetic perspective I was expecting better results. My technician was on time and committed to getting the job done even though it was a damp and rainy day. Unfortunately the affected vehicle was a recreational vehicle and I could not provide him any cover for him to do his work. We managed to sneak in a piece of the front end of the vehicle in the garage and it gave him some cover to do the magic they do. I am most happy with his personal efforts, however I am very disappointed with the results... I base my opinion on at least 7 - 8 prior repairs in my lifetime on a variety of vehicles in which the damage was both larger and smaller in size. In all of my prior repairs the spider lines disappeared and only a slight smudge could be seen on the windshield where the epoxy had been injected. The day after the home repair, I went to the actual shop and another very friendly and what appeared to technically smart technician tried to explain why the epoxy could not get in between the cracks... In my opinion and with all due respect to both techs, I think it was a bunch of hog wash. This is 2017 and great strides have occurred in epoxy viscosity and repair techniques. I have done some research on the internet and have found that there are other techniques that perhaps could be employed to improve the cosmetic results like drilling relief holes in the crack and attempting to reseal... I don't know what the viability of those are, but the videos on the internet indicated very promising results. I fully realize that they could never make it perfect, but I still believe the repair could have yielded a better cosmetic outcome. I am assured though that from a functional perspective it is repaired. Time will tell... In no way shape or form am I besmirching the technicians, just the outcome. You know what they say, "some days you're the windshield, some days you're the bug..." read more

Safelite AutoGlass - Post Repair... not what I expected. - Auto Glass Services Near Me - Madison, Alabama

I had to have my windshield replaced. Everyone was extremely helpful, and courteous! The receptionist worked with my schedule, and when I had to reschedule they were very accommodating with such a great attitude! The tech that replaced the glass did a great job also with a terrific attitude. Customer service is obviously a top priority here! read more