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    Safelite AutoGlass

    3.6 (61 reviews)
    Closed • 8:00 am - 5:00 pm

    Services - Safelite AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Safelite AutoGlass Photos

    From this Business

    Recommended Reviews - Safelite AutoGlass

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

    Reviews With Photos

    Hooking me up with a new windshield. Took an hour and a half as promised!
    Pamela M.

    Another service at our house from Billy at Safelite today. Despite having to cover for someone who called in at the last minute, he was still polite and communicative.im grateful my husband's windshield ding was able to be repaired. Billy was kind and I signed a waiver about potential windshield damage which was a first for me but he assured me it's only happened to him once. He worked quickly and was done in under an hour despite our crazy dog barking at him for the entire first 10 minutes nonstop. My payment for today's repair was zero, thanks Geico and thank you Safelite!

    Damage caused be technician

    We took our 2022 Toyota Rav 4 in to the Madison Alabama Safelite Saturday February 21, 2026. It was for a no cost to us Insurance Claim. It was for two small chips on the windshield that had tiny cracks starting. They were both less than 1/8 of an inch. When the technician brought the car back to us he was very nervous. He said he wasn't happy with the outcome of his work. One of the chips was now cracked about 1.5 inches and the other was cracked about 2.5 inches. He also tried to fix a surface chip and it was now cracked about 3.5 inches. He said he stopped after they started cracking. Why try it 3 times then? Next he said do you want to come inside and schedule a windshield replacement? We contacted our insurance about this and they said Safelite said they only tried to repair 2 places not 3. Now we have to pay to get a new windshield and it definitely will not be with Safelite. They took an easy fix and destroyed our windshield. I would not recommend the Madison Alabama Safelite. My wife called the Madison Safelite this morning and spoke to the manager. The manager was not helpful and was rude. They still denied trying to fix the third place and causing a large crack where there was just a chip! Also the technician left black goo on the inside of the windshield where he cracked the windshield. Sorry the photos are not clear but you can see the cracks.

    Audrey S.

    I'll start off by saying I have a big rig, not a car. So my insurance company made the appointment for me, and they were prompt with getting in touch with me and setting up the appointment. They came on time, called prior to showing up, which is great. Then they brought the wrong windshield. Ok, fine. They found one that fits in Jacksonville. So set up the appointment for a few days later. Showed up, and were supposed to be 2 people since the windshield is much larger and higher to climb up to put it in. Well, one guy showed up. Fine, we will work with him then. Started looking at the windshield, and saw tiny nicks around on top part of windshield. We thought it would be ok since that part was seated inside the seal. It wasnt exposed and no spider runs coming from it. Finally got the window seated in after a bit, with the help of my husband. (He didnt mind helping, so it's not a big deal) However, on our first trip out, the window was streaming water down during a heavy thunderstorm on the inside. Papers got wet, not cool. Communication and timeliness was great with them. So now I have to get someone to come out again and seal it better. I have a lifetime warranty on the windshield regarding the seal they said, but I cant just pull into any Safelite store with a truck and trailer. I'm under the impression employees need better training putting in glass in trucks. And always send 2 people.

    Just scheduled windshield replacement for the fun of it.

    I had a scheduled appointment to have my windshield replaced. Called 3 times today to make sure they were coming. They lied and assured me they were. 5pm the technician Tyler calls and says he isn't coming. My appointment was canceled. They sure will charge someone for canceling on them! Why wasn't my time worth anything? I still have a busted windshield. It took 2 weeks to even get an appointment. You care nothing about customers.

    Just got my windshield with a damaged one!
    Keola A.

    Took my truck in this morning to have my windshield replaced. Waited longer then the 1.5 hr time frame quoted to me. What they installed was a damaged windshield. I only checked on the windshield because I was hearing a whistling noise come from the right side of my windshield. When you pay for a new windshield you expect a new windshield, not a defective damaged one.

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    8 years ago

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    2 days ago

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    7 months ago

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    Outstanding! Thanks for choosing Safelite, Ivan.

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    3 years ago

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    7 months ago

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    7 months ago

    They were punctual and the job was done professional. The service men were courteous and professional .

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    Thanks, Belvia! Your support keeps us going!

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    2 years ago

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    1 year ago

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    Your feedback motivates us to keep doing our best.

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    1 year ago

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    1 year ago

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    Thanks for the comments. Sorry we couldn't help you.

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    2 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    Great to have you as a valued customer! Thank you for your review.

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    8 years ago

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    5 years ago

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    9 years ago

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    6 years ago

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    Happy to hear your service was convenient and professional, Miranda!

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    7 years ago

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    Thank you, Scott! We're proud to have you as a valued customer.

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    4 years ago

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    5 years ago

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    15 years ago

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    11 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    6 years ago

    Communication was wonderful and service was quick and safe!

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    6 years ago

    Awesome Experience. Samuel did a nice job fixing the chip. Will definitely go back if I need any more windshield Help!

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    We're proud to have you as a valued customer!

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    6 years ago

    Technician greeted.me in my car, got started early, andnfinished ahead of estimate. Great job, great technician!

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    Thank you, Gary! We're happy to know you're pleased with your service!

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    5 years ago

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    Page 1 of 2

    Ask the Community - Safelite AutoGlass

    Do you diagnose sunroof leaks and repair them if it's NOT a crack in the glass issue?

    That is not a service we offer. Thanks for thinking of us!

    Do you accept checks for payment?

    Yes, we accept checks.

    Don’t See Your Question? Ask Away!

    Review Highlights - Safelite AutoGlass

    “Leon has been at it 25 years and it definitely comes through in his work.”

    Mentioned in 2 reviews

    Read more highlights

    Superglass Windshield Repair - Bottom of invoice where it mentions their guarantee.

    Superglass Windshield Repair

    (1 review)

    Jordan, of Superglass Windshield Repair was an absolute joy to work with! I picked up a ding in my…read morewindshield outside of Birmingham last Saturday and needed it fixed. I reported the claim to Geico, and expected to be able to schedule through their "preferred" (not required) vendor (Safelight) via Geico's app as I've done in the past. This didn't happen. I called Geico and they scheduled me with Safelight on July 1, a full 10 days after the ding happened. This is too long to have to wait with the temps fluctuating with the rain showers we have had, and other issues, I really didn't want to have to replace the entire windshield. I called Glass Doctors in Huntsville, who were very nice and said they could do it for around $80.00 in several days at my house, or sooner if I drove it into Huntsville. I called Jordan and he said he could be here today, and he was! His fee is $95.00 for windshield repairs, he does not replace windshields at this time. $95.00 is for a credit/debit card payment. He gives a discount for cash payments which is $90.00 (meaning cash money, not checks), and I think he said his military discount is also $90.00. When I re-called Geico to tell them I did not want to wait 10 days for their windshield company, they did explain they only pay $60.00 towards windshield repairs. I reminded them I was a loyal Geico customer for over 15 years, which didn't phase them. Anyway, I felt confident that me eating the extra $30.00 was a good decision since I didn't want to have to pay $500+ for a cracked windshield which was likely to happen. Next step is to provide Geico with the receipt and wait for a $60.00 payment from Geico. Jordan was very friendly, knowledgeable, explained this is a franchise based out of Orlando and that he does a "stronger" (my words not his) repair than Safelight. He communicated continually via text keeping me apprised of where I fit in his schedule and was polite, friendly, quick, and nice, despite the bad heatwave we are in. He explained he uses 30+ pounds of pressure vice Safelight's 6 pounds of pressure. Don't quote me on the pressure pounds; however, Superglass's pressure is way higher than Safelight's per Jordan. Looking at the receipt he gave me, it states, "Money Back Guarantee. Repair is guaranteed against further breakage from the point of repair for as long as you own your vehicle." For reliable windshield repair service at the convenience of your home I highly recommend you call Jordan at 256-651-5411. Thanks very much, Jordan!

    Safelite AutoGlass - autoglass - Updated September 2026

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