I had a crack on my windshield and they told me it would take a couple of hours to fix. It was exactly 2 hours and I had new wipers also installed, while they fix my cracked windshield. Very friendly and fast service! Definitely recommend this shop. read more

Great people. Willing to help and go the extra mile. Will definitely be giving them my business again and telling everyone everyone to go there as well read more

I was impressed at how professional Safelite in Marshalltown, IA was in replacing the windshield of my car. They kept me informed every step of the way, and even sent me a picture of the repairman so I knew just what to expect. They communicated with my insurance company, and I had a new windshield in less time than they predicted for just the cost of my deductible. I would recommend this business to anybody needing glass repair or replacement. read more

I had to wait a week for an appointment. when it was my appointment time, nobody showed up. I called and they said they "couldn't reach my doorbell" because I have a gate in my front porch. umm what? you don't know how to use a gate? they didn't text/call to say hey I'm here. they said they would come back today. nope. sure didn't. I called all day- no answer. finally at 415 I reached someone and they said the manager cancelled my work order. WHY? and why wouldn't you call to say that? horrible customer service and don't recommend to anyone read more

Safelite was awesome! Michael was very professional and they came to our home and replaced our windshield within a few days of our call to the company. The price was reasonable and we will use them again if needed. We highly recommend Safelite! read more

So full disclosure here... I went to Safelite here in Marshalltown because I had a cracked windshield and a car that I had just purchased. Part of the agreement for me purchasing the vehicle was to get that windshield fixed. I can't comment on the price because I did not pay for it but I can tell you the service was excellent, it was quick, and the staff that I dealt with were professional and courteous. I was extremely happy with the way the windshield looked once they replaced it and if in the future I get a chipped windshield or maybe unfortunately need to repair it again or replace it I would have no problems contacting Safelite here in Marshalltown. read more

I finally decided to get my windshield replaced as it was cracking along the bottom and kept getting worse. I am in a rural area and have child care responsibilities so I was looking for mobile repair. The reviews of Safelite looked good, so I thought I'd try them. I got an appointment right away and had a new windshield the next day. The tech was friendly and professional. I appreciated that he texted with his photo when he was on the way. I'm very happy with my service. read more

Worst place to go. Repair took 3 times longer than told. Windshield look worse after repair than before and you can see more damaged area than before. They sent another service person to look at windshield and he admitted it was a poor repair job. But could not repair the other technicians mistake and told me the only thing they can do is to replace the windshield. They promised me a full refund which was months ago and have not received a penny and now left with a bad looking windshield. Go to any place but these people!! read more

My technician was very kind and thorough. It was also nice to have them come to my place to take care of my vehicle!

I will NEVER get my window replaced from this place again. I had a guy with the name of Joe come replace my driver side window as it broke. Not even 24 hours later my window would not roll up or down. We took my door frame off, all my wires were broke, the clips that holds the window he ended broking them as well and with the clips being broke my regulator and my motor ended up being fried AND Safe life would not stand behind their warranty due to workmanship and service. There were no damage related due to his poor installation. I not only had to pay almost $400 to replace the window, I now have to pay to get the motor, regulator, wires, and clips. There was also shattered glass left in my door frame which caused a rattle, he came back to look at it but, never stood behind the warranty to clear that out. This place is a complete joke. I would never recommend this place to ANYONE!!!! read more

Safelite in Marshalltown did a very good job on fixing my driver side window & they will be soon fixing my windshield as well. They did so well & helped alot of people in the community of Marshalltown after the Tornado. They fixed my window in less time then I thought & even cleaned up the car very well & you can't beat there warrantys! Great customer service & great job to all the employees! Thank You! read more

I don't know what sort of experience the last commenter had, but I had nothing but a positive experience with the guys at Safelite. I'm a student and don't have a lot of extra time/money, so when a tree branch smashed my back windshield, I was really overwhelmed. Every interaction I had with the technician assigned to my car was extremely positive. His handiwork is marvelous, and he took care to fill me in on every potentially relevant detail about the job. Also, as a young woman, the fact that Safelite sends bios on their tech guys to customers--complete with photo--is huge. Considering ways to make customers comfortable and have the best experience possible is rare and I commend Safelite for keeping that in mind. I trusted Safelite to care for my car, and I am not sorry. read more