This morning a tech came out to replace my windshield. An hour later the windshield was removed, my…read moredashboard was in pieces, and my door sealing was hanging loose so the door wouldn't shut. The tech told me he was sorry, but there was rust under the sealing that he couldn't see before he removed it, even though it was clearly visible above the sealing line. Nothing he could do. Sorry. Then he poured a dozen random screws into my hand, gave me my radio antena and left. It's about to rain, I'm at work, and I have two children to pick up after work. The truck is not driveable. Customer service, said, sorry, tough luck. My advice, go anywere but Safelite. Have your drunk uncle do it with duct tape and a butter knife before you call them.

They close way before 5 pm. Unprofessional, and really don't know what customer service is. Don't…read morebother if you have light colored seats, they will stain it.

This was the worst experience I have ever had in auto repair. I was quoted on the website for…read morearound $250 and the price I paid was $491. They do not even do the work, it is contracted out. Supposedly they called me with a new quote, completely false. If I would have received a call with that amount I would have gone somewhere else. Do NOT use this place for any type of service.

Wanna know what is at 220 S. Duff? Not this place. Jiffy lube and a chic fil A.read more

There are twentieth century car dealers, twenty-first century car dealers, and then there is Wilson…read moreToyota. At Wilson Toyota, there's Brad Baker. What am I trying to say? Okay, the buyer wants a car at a fair price and the dealer wants to make a fair profit; these goals are mostly consistent so it should be possible for everyone to come out a winner. Right? Only sometimes. The problem with the twentieth century dealers, and there are plenty of them still in business, is that they want you to pay as much as possible; that makes you want to get them back by getting the car at a price that gives them the absolute minimum profit. But the dealers are professionals and they will almost always make a deal that's good for them regardless if it's good for you. This creates an adversarial relationship and you can hardly feel that you may have been had by the salesperson after the deal is done. I always hated buying a car when these dealers were the only choice. The twenty-first century dealer understands that the final deal needs to be good for everybody because they want us to feel good enough to see them again in the future. Big improvement. This is how Wilson Toyota does business and more often than not, they set the bar pretty high for their competition. Brad Baker of Wilson Toyota is among the best of the best automobile salespersons. He listens very effectively to what your needs are and takes time to get to know you so he can help you clarify those needs. He clearly explains all your options and what the different models can do. Maybe more importantly, he makes certain that you understand what a particular car cannot do. I've worked with Brad twice now and noticed that his approach allows him to improve his ability to help you every time you visit. My deal is I'm an older guy and I have some problems twisting and turning to see what's happening all around me. I compensate by trying to be extra careful all the time and I back into parking spaces and garages as visibility of my surroundings is better even though it takes a little longer to get the job done. When I purchased a 2018 RAV4, I was so impressed with the safety features that I also purchased a 125,000-mile extended warranty. Past experiences were that the lowest cost of car ownership meant keeping a good one until it was pretty worn out; however, the safety technology of 2018 may have been good at the time, but the current safety technology is significantly better. Brad Baker helped me select the safest 2020 RAV4 options, arranged for a fair trade in, and even showed me how to get a refund on the unused portion of my extended warranty. Our professional relationship was never adversarial; indeed, I'd say we have become friends. Ten years ago, I'd expected buying a new car to be more stress than fun. Brad Baker and Wilson Toyota completely changed my expectations. I recommend doing business with these folks with no reservations whatsoever!

Drove to wilson to get an appraisel on my current vehicle, so I could do a trade in on a new…read moreChrysler Sienna (which has not been built). Got the numbers on a Saturday. plan was for me Monday to get In touch and get a pre-approval from my bank before going forward (which there was no problem with). Before I could even call and notify them, I was contacted by the sales lady telling me that they had sold the van (which I was told that they would keep on hold for me until I called at a certain time). The sales lady goes to tell me she would keep looking for me and I could get another vehicle that. I didn't ask for or was Interested In. she continued to try and push me to something that I was not interested in and that she would keep looking.

Went in for a quick oil change on our truck. Reasonable pricing, but we noticed some leaking when…read morewe got home. The owner drove to our house to make sure everything was ok and cleaned up the drips on our driveway. Thanks guys!

DO NOT COME TO THIS JIFFY LUBE (ESPECIALLY IF YOU ARE BLACK OR BROWN)…read more I usually don't write reviews, but this needs to be shared. On April 4th, I went in for a consultation on my car's starter and ignition because it would not start consistently. I was quoted 125 for the diagnosis and told it was for an hour of work. I agreed to the fee and sat in the waiting room for 25-30 minutes before my car was pulled to the front. I was called up and told my car was not working because of my key (I lost it 9 months ago and have been starting it weirdly, but it has not caused any problems). I was told the starter and the ignition were checked in that short amount of time. Since it was not even close to a full hour of work, I asked if I could speak to the manager for a discount for the half service. About 10 minutes passed, and another employee named James came out and said, "If you do not pay the full fee, we will call the police." After that comment, the manager gave me a discount for the inconvenience, and since my car started after that whole situation, I paid and left. The next afternoon, my car would not start at all. Since I did not feel comfortable returning to Jiffy Lube for a solution, I called around to some family and other mechanics and ultimately decided it was the starter, even though I was told my starter was fine. Since it would cost around 600 anywhere called, I decided to fix it myself. After about three days of getting the tools and working on the car, I finally changed the starter, and guess what... MY CAR STARTED! So that means the starter was the problem the whole time. After calling twice to see exactly what the notes were on the diagnosis of my car, I was told there were no notes of the service, but the starter was checked. I then asked for a refund because it was apparent nothing was done to my car the first time I came in. After trying to resolve this internally with the employees, I had to go to corporate after zero communication from JL. I reported this situation to the corporate, and after a week of "investigation", the owner of the Ames JL said, "Repairs were refused by the customer." I call corporate again to reinstate communication between me and the owner. The owner called me today and was highly disrespectful after telling him the entire situation. He told me he could do nothing because he felt JL did their jobs... I was perplexed because there was no indication or note in their system that anything had been done to my car. He is just going off of the words of his workers. While I commend him for sticking by his workers, something shady is obviously going on. A good manager/owner would own up to the misdoings of his staff and rectify the situation. Instead, I was met with disrespect and gaslighting. I was not given a refund, and I was given a halved-assed apology. I thank them for the discount, but if James didn't say that dumb shit, I would have been out 125 dollars. if anyone reads this, I hope you never cross paths with these buck tooth, hilly-billy, backwater ass mechanics. And to JL, this is not over.