We recently had Safelite in Omaha replace the windshield on our Audi Q7 after an approximately 18 inch crack formed straight across the driver's side at eye level. Because of the sensors and technology in the vehicle, I was honestly hesitant about using Safelite. The out of pocket cost would have been around $4,000 to $5,000, so we ended up filing a claim through our insurance. Our technician, Juda, was excellent. He called early to let me know he was overbooked that morning when my appointment was scheduled, which I appreciated. Not long after that he called back and said he was on his way. The job ended up taking about 30 minutes longer than he initially estimated, but Juda was professional, informative, and clearly took his time to make sure everything was done correctly. He worked hard to ensure the vehicle was back to normal and that all of the sensors and systems were functioning properly. I was genuinely concerned about having Safelite work on a higher end vehicle like an Audi Q7, but Juda did a fantastic job. Everything works perfectly and the installation looks great. Overall it was a very positive experience. read more

The booking process was easy, the staff was friendly and replacing the windshield took 1/2 the time that they estimated which is amazing. I think they said 2-3 hours and it took 1-1.5hrs. I opted to wait there while the car was being worked on - the facility I would say is "ok". Small space and not meant for too many people to hang around (though I can't comment on how many jobs they book at the same time) read more

Was able to get an appointment scheduled easily, was informed of the price and was able to get some nice coupon discounts. I dropped my car off and was called back an hour and a half later and was notified service was complete! Quick and painless, and a job well done. read more

Horrible customer service. Would recommend any other safelite. These employees think they are everything but wrong. You question anything they have said they immediately get defensive and incredibly rude and get very aggressive voice tones. I just had simple requests about getting a windshield fixed was quoted 2 different prices. When I got my car back the calibrated my windshield wrong and now my car goes into start stop. Won't accelerate past 20mph and my epc light and engine light are on. Would never recommend this place. read more

Quick, efficient, friendly and excellent! I had a great experience from start to finish.

Scheduled and paid for chip repair and they never showed up. No call or anything. Waited all day for it. Can't get ahold of anyone because it is an automated system that does not work. Complete joke! read more

Convenient for sure! They had the Windshield on in the driveway pretty smoothly. I haven't had any issues with it but they missed clipping the trim on the roof when they were done. Can't say they were the cheapest but they were there in a pinch. read more

Misleading price quote. They take all your personal information to get a price quote. Then when you go to checkout on the website, it automatically adds a $39.99 recycling fee. That fee should be disclosed in the price quote since you are required to accept it or disposal of the old windshield. Shady business practices and horrible customer service. read more

Perfect, thank you! I had my Mercedes in for a windshield replacement appt at 8:30AM. It was completed in less than an hour! The waiting room is private and comfortable, also bathroom very clean. The men at the front desk were all very friendly and professional. I left with my car just as clean as I when I arrived. read more

Caught a stone on a trip to Gulf Coast, ruined windshield. Safelite is a partner with my insurance company. Booked appointment on line and service went perfectly! In & out including with new windshield and safety system recalibration in 1 1/2 hours. Very very pleased! read more

Scheduled an appt. Tech came out. He was very nice. Installed new windshield then notified me when he was calibrating the cars cameras that it was the wrong windshield. Said they'd find the right windshield and get back to me asap. Fast forward a week and I heard nothing. Long story short I ended up on countless calls with their less than stellar customer service. Finally got a new appointment. Then the day before the new appointment they called and said the glass they got was cracked and they weren't sure when they could get the replacement. They did refund my $1100 dollars for my windshield. So now I have the wrong windshield in my Land Rover, but at least it didn't cost me anything and there's no crack. 2 stars opposed to 1 because the tech was pleasant. read more

We had a failed chip repair that spread (I understand this is just something that happens, regardless of who performs the repair) - SAFELITE was very evasive about what constitutes a failed repair, and on what their warranty covers. Once they finally acknowledged the repair had failed, and offered to pay back on their warranty, I made the mistake of booking SAFELITE to perform the windshield replacement. They don't schedule an appointment time for replacement, just a half-day range. When they missed that time range, they were very unapologetic about missing the appointment - I had to take another day off work to finally get the replacement accomplished. read more

I went here for a repair on my vehicle from a chip in the windshield. The lady behind the counter gave me the normal warnings which might have made me a little more nervous if this wasn't a work vehicle and my company hasn't worked with them before. Those warnings were, you'll still see the chip (it should not spread though so ok), but there's a slight chance (like I think another review talks about) that the less than some size chip could spread and cause cracks that could require more work needing to be done. That last one is a little more worrying. That being said, it was a quick fix, I can still see the outline of the chip but I think it's fixed. read more

Technician came to repair a pea sized chip in our windshield. During the repair the window fractured down the middle. The technicians reaction was surprising when he said that he had seen this the day before and wondered if it was due to the high temperatures. Then, realizing he was making himself look at fault, he quickly added that this was something that just happens and we would be responsible for the full replacement of the window. I just love when companies bring the fault back to the consumer. Shouldn't Safelite understand the conditions when a repair may or may not occur. I was not impressed with the customer service, nor the communication of this company. Maybe if I had been verbally informed of this risk I would not feel like I am paying for a lack of attention and an excuse. I would not recommend this company for your auto glass repair or installation. read more

Good, efficient service and very convenient location to Bellevue and Papillion. After a rock or ice block hit my front windshield on my VW Tiguan, my husband made an appointment for full windshield repair. A nick quickly became a full blown crack with the cold weather we've had. We'd had an appointment weeks ago for a lower price and, although it was somehow more expensive when we rebooked, they had no qualms about giving us the original price. And my window looks great! The facility is very clean as are the restrooms and they have a keurig for tea, coffee or hot chocolate why you wait. I saw that they were voted Best of Omaha for several years and have no doubt it's a well earned title. Will come back again if we ever need glass repair, but hopefully we won't! read more

Safelite AutoGlass - No more crack - Auto Glass Services Near Me - Ralston, Nebraska

I got my husband's windshield fixed within hours of my call. Super professional, communicative and NICE! A+ all the way!!!

Don't go unless you wanna waste your money and time. I had made the appointment on October 7th and was very grateful to have them complete my passenger side window because it was destroyed. I went about my day until I got a random text from one of the people in safelight claiming they were closing 30 minutes early that night and I thought ok that's fine. When I pick up my car and roll the window down there is a loud click when before there wasn't a noise, and a grinding sound when I roll the window down. It's also started to fall down when I am driving. I just needed my busted window fixed not the arm mechanism, also was informed at the first location I was getting my car repaired at they would vacuum out the extra glass and apparently couldn't be bothered to do this and the shop I got the work done at. Over all not happy specially when I spent $473 for a subpar service. read more

The woman that checked me in had a very snarky tone of voice. When I arrived I was told it was going to be about 1.5 hours for a replacement and their waiting area did not look comfortable so I opted to do mobile instead. When asked what day works for me I answered honestly and said "well we can tomorrow" "ummmmmmm we're closed tomorrow....?" Okay well any weekday after 5 also works she was taken aback by this and said "um well we're closed by then" it's hard to portray her attitude through a review. I guess if you're willing to wait i saw a sign That said "complimentary drinks and snacks" although I just saw coffee and granola bars so read more

Did not hook back up the windshield washer hoses.. tried to call several times & the number will not take you to the local one you went to, (Ralston), it just rings & hangs up on you so had to make an extra trip to back on the way to work to have them fix it.. read more

I heard the small rock smack my windshield on good old Interstate 80 westbound and then the sinking feeling in your stomach; the dreaded rock chip. Ugh!! There it is; smack dab in the middle of my windshield. Double Ugh!! Then the question sinks in: Do I get it repaired now or let my luck ride and hope it doesn't grow worse into the infamous and very noticeable line? Well, I chose the former. I called Safelite early on a Saturday morning and they said there was availability late that morning or they could set up an appointment to have the mobile van meet at my place of business on Monday. Seeing that I'm the "let's take care of this now" type person, I drove over for the late morning appointment. It couldn't have gone any smoother. The staff was professional and I was out of there in 35 minutes. The rock chip is barely noticeable thanks to Safelite! I will definitely be back here again and will recommend it as I'm doing here. But hopefully, NO MORE ROCK CHIPS! read more

Wow. Super happy with my experience! I made the appointment a day in advance on the website, which was super easy. The wait was quick, and the lobby had snacks, coffee, tea and a TV! The woman at the front desk was very nice and helpful. I hope my windshield doesn't crack again, but if it does, I will definitely come back! Can barely see where the chip was on the windshield. 10/10 job read more

Driving a jeep can mean numerous windshield repairs or replacements. I have always had good service here and everyone is friendly and helpful. If only they made a windshield strong enough for a wrangler. read more

This is the second time I have had a chipped window fixed by these guys and the service is always superb.

Super nice folks. The wait was two hours, and they made me feel at home. Had my son with me and they offered hot chocolate and coloring books, and had some coffee, paper/magazines and gave me the remote for the TV. The two hour wait was required for my F-150 to allow the glue to cure. They cleaned the interior and all of the exterior glass. Came with a lifetime warranty. Good work. Great experience overall. read more

Safelite AutoGlass - Auto Glass Services Near Me - Ralston, Nebraska

I had Safelite repair my auto windshield. It was a sub-standard job and I called the local offices to correct the shoddy workmanship. The local manager said that he was "not empowered" to order a "re-do". I asked for whomever was above him and got their contact information. I called that individual who claimed they weren't empowered either! I asked for HIS supervisor contact info and acquired it. Long story short, my calls went all the way to the VERY TOP. Was told THAT person was out of town and would call me the next week. NOTHING! Please know this was a $60 service call. Next time, I'll call someone else. read more

booked an appointment to have them come out and fix a chip in my windshield. I did book the appointment later in the afternoon, but they said the service tech would be there between noon and 5 PM it's now 6 PM and I've had no one show up nor if I had anyone call. I had to call the 800 number to see if they could help, they couldn't. I was told the next mobile appointment would be two weeks out. I opted for a refund. Probably would've continued with service had someone actually reached out to me. read more

Having an awful time actually speaking to a "live" person. The 888 number will not allow me to talk to a representative and chat is a joke.

Price was fine but completely preventing customers from talking to anyone local regarding specific issues or scheduling made the experience very cold and impersonal. The automated process is probably great for Safelite but it's terrible from the customer perspective. I ultimately cancelled my appointment and used a different company because I was completely prevented from talking with a local person regarding specific scheduling requirements. As a business owner, this experience was a valuable lesson in how NOT to treat our clients or prospective clients. read more

Very helpful and prompt in the replacement of my windshield . Easy to work with. The installer Chase was pleasant and got it done quickly and perfectly. My car was very beat up in a recent hail storm. They accommodated me by showing up to my work with the mobile unit and getting it done while I was working. read more

So, the appointment making process was a pain. My spouse took care of it while I was driving. I was there for a fairly simple chip in my windshield. On the other hand - they open at 0800 am. I arrived at 0750. They checked me in. They were very friendly. And at 0825 I was back on the road. Easily 5 star service for me. But ya gotta work on the phone appointment system. read more

We have used Safelite in the past with good results. In an attempt to get a windshield fixed in my F-250 today, I learned that you can no longer speak to a love human and all scheduling/orders must be done online. I attempted to use the website but my model of truck was not coming up properly and I could tell I wasn't getting the wrong windshield was being identified. I tried to call six times without success, hitting different menu options each time and having the system ultimately hang up on me. I took my business elsewhere. You can't offload all of your service on machines. Sometimes you need a human. Unfortunately, until they fix this, I will not use them again. read more

DO NOT DO NOT GO HERE ANYWHERE BUT SAFELITE Or even just leave your window broken as it's better then dealing with this company I can guarantee anyone has better customer service then what I have received from Safelite So some things flew out of a dump truck and smashed my windows. The owner told me to get a quote and schedule an appointment. There stupid jingle came to mind. Set up an appointment online pretty easy no hassle. Tech (Michel) calls me supper friendly very informative did an excellent job explaining what he was going to do. Asked me how I'd like to pay i told him what had happened, gave him the dumtruck owners # he called collected payment. Fixed my front window, the side window is a different story, to no fault of Michels. Safelite some how managed to label the wrong window as the one for mine. It clearly didn't fit. I received a call from Michel apologizing on behalf of safelite even though it was no fault of his. He sealed up my window nice and tight with some plastic stuff and told me some one from the office would be giving me a call immediately to figure out how to proceed. This is where safelite failed as a company. They NEVER reached out to me no email no txt from there computer thing, no calls for 3 days. So I reach out online, some one calls me with in the hour I inform them of what's happened, and I would just like to have my car back so the sooner I could get it done the better. So he set me up with his earliest appointment Monday morning. They had the wrong window..... they scrambled and scratched something up from some place. Hopefully it's a quality product but who knows at this point I'm happy they found one. So they call me later my car is finished and ready for pick up. Well I run a construction crew. I don't have time to pick my car up before 5 most days. So now today is Thursday I go to pick my car up and they tell me I owe them $799. I explain to her how it had already been paid at the time of the remote service. She tells me I'm wrong, I grab my phone and show her confirmation txts of payment from safelites robot. She is absolutely no help tells me I can pay or not take my car. I left the office heated before I lost my mind. I saw a tech in the parking lot asked for the store managers phone number. Because I wasn't going back inside. He said he would grab the manager and be right back. After waiting 10 minutes and paying a guy to sit I. The truck for 30 I left, called customer service wasted another hour of my life to receive pretty much 0 help as he just forwarded the information on to the dm, and said he would be reaching out to get this resolved. That was an hour ago now and I have 0 information still. Safelight sucks read more

I have four chips in my windshield. My insurance agency told me to come to this location. The staff are friendly and save me money by finding a crack in the windshield. Rather than spending the money to fix the chips, they recommended fixing the windshield because the windshield would further crack. I will review this business again once I come back and have a new windshield installed. read more

Had a shattered window still intact with tape holding it together and shattered glass pieces in the door cavity. After a miscommunication with ordering the wrong glass we finally had a technician replace the glass after about 12 days. The tech was really nice and replaced the glass just fine. Window works great and I'm pleased with a window I can see out of now. The reason for the three stars is that when I shut my door I can hear the glass pieces rattling around and there's tape residue still on the door frame. Would have given 4 stars if the glass had been vacuumed out completely, 5 if the residue was removed too and I didn't have to do anything on my end. Now I have to remove the door panel and remove the tape residue. read more

I am forced by insurance company to use Safelite Autoglass and they are just awful to deal with. I was warned by my dealer and they were absolutely correct. Made an appointment for a Friday from 8:00am-12:00pm, no one called or showed up. Called and talked a supervisor what happen and had to reschedule for the following Tuesday from 8am-12pm again, he said I would be first of the day, 8am-10am. Here it is 12 noon, no show and no call. Another wasted day of hanging around for them. I can't rate the quality of their repair abilities because they do not show up or call. Give them a two thumbs down, do not use this company. read more

It shouldn't take 3 days to get a windshield replaced. I had the windshield replaced in one car with no problems, and was very happy with my experience, but things were very different for my next vehicle the following day. Day 1: windshield gets replaced, but technician notices scratch on it while cleaning it. I'd already been at the store for over an hour, so he comes out to apologize, and says it'll be just a few more minutes while he buffs it out. No problem. Comes back later to tell me that he can't find the correct pads, and doesn't know what to do, wait more. Then comes back to say that since the scratch is in the driver's line of sight, they'll just replace it. Insists on coming to my house since I've been inconvenienced, and says i will not have to pay for my new windshield wipers for my trouble. Day 2: My appointment window was 12:00-5:00PM on a Saturday. Technician calls at about 4:25 to ask me if I have any other plans for the evening, because he's on his way. I let him know that we're ready for him. He gets here, looks at the windshield, and says that he doesn't have the correct windshield with him. After he leaves, I called Safelite to move my next appointment to the store (to hopefully avoid wasting another entire day, and lack of correct parts) and complain. All I get out of the phone call is the rescheduled appointment, and another promise for my windshield wipers to be free. I don't even want them at this point. Day 3: no one is apparently working at the front desk, and it takes a passing technician to get someone to check me in, and help the gentleman behind me. And nearly anyone else that needed assistance that afternoon. A few minutes later, the same check-in lady comes out to all why I'm there, as they don't see any cracks or blemishes on the windshield. I told her what all happened, and after she investigated, she came back out again to let me know that the "employee had the correct work order." I asked if that meant that he had had the correct windshield when he was at my house on Saturday, and she said that it was. "Okay, now what do we do?", I asked. "Oh, he's getting in trouble." Um, okay. I felt like that wasn't my business. What I wanted to know, is how is Safelite going forward with me as a customer, and fixing the scratched windshield that they installed? But the lady just stood there after that announcement, like that was it. So I asked her if that was it, and she said that they were now going to buff the scratch out. I was a bit confused, as I was told on Day 1 that it would be better to replace it due to its location, but I didn't argue. I waited for her to acknowledge this failure of customer service, offer a discout, maybe apologize at least. "So I wasted 3 days now getting 1 windshield replaced, got lied to by your employee, and am paying full price for this windshield?" So she says that she'll look into a discount, and goes in the back. It was so awkward and uncomfortable. I shouldn't have to beg for customer service, which at this point was a discount, let's be real. I even had other people watching this in the waiting room nodding their head at me, and one telling me that I'd better get my money, because my time was worth it. He said I handled it far nicer than he would have. So I don't think I've been unreasonable. After 2 hours, I finally was able to pay and leave. Yes, 2 hours to buff out 1 scratch that was about 2 inches long. I did get a discount, and another promise for free wiper blades. I also got 3 bottles of glass cleaner, which I was promised was "amazing". While I was paying, the same lady told me how they were taking care of me my giving me the wipers and glass cleaner. In the end, I have a discounted scratch-free, crack-free windshield, free windshield wipers, and free glass cleaner. But I wouldn't wish that experience on anyone, and I won't be back. read more

Safelite AutoGlass - Auto Glass Services Near Me - Ralston, Nebraska

I went there to get my windshield replaced and they did a great job, a fast job and at the right price. I left fully satisfied and with the sense that it was a place staffed by professionals who became friends. read more

Truly remarkable service. They went above and beyond to make sure my windshield was replaced the same day despite the fact I didn't drop off my car until 1:00pm and there were several cars already ahead of me. I had booked the appointment online and the website mistakenly told me they would be able to get it done same day. Instead of just saying "sorry the national website messed up" like most places would, they put in the extra effort to provide the customer service that is rarely seen anymore. Can't say enough good things about this location. read more

Friday morning, my daughter's car was broken into via the driver's side door. She needed the car repaired quickly because she needed to go out of town after work. I booked an appointment online for a morning repair. The technician called me to say he couldn't come to her car until late afternoon and asked if I could get her car to the shop. He said it was close to her car--7 minutes away. He called the shop and get me a morning appointment. I got it in at 10:00 and she picked it up at 11:30! That was quick considering her timeline. Everyone was so pleasant and thoughtful. Great service during a stressful time. read more

From start to finish, our windshield replacement experience was incredible! I love the online quote process, the online appointment scheduler, the information provided before (and after) the repair, the fact that the repair was completed in our driveway, the reasonable price, and the high quality of the work. Safelite should consult with other companies on how to make their processes this effective! read more