Why do you go with safelite? Vehicles these days have many sensors and they guarantee that they will work or they will do it again. Also, if you have situations like a heads up display like my vehicle has? You definitely want a glass that will still reflect this when they are done. AMAZING job! They even put the oil change sticker back on the glass! read more

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This was our first time getting a windshield replacement in Texas, and the guys at this location of Safelite were very quick! We we're told it would be ready in about two hours, but we went for some brunch at La Panadería on Broadway. Before we were even finished eating, we got a text saying the car was just about ready to be picked up. We hurried back and it was waiting for us, my husband looked it over and said it looked fine. If any problems arise, I'll update the review. The price was quite high, but it was pretty comparable to what the dealership would charge and did not require several days for the windshield to be ordered. Since Safelite specializes in windshield repair and replacement, booking the appointment online was refreshingly convenient. read more

Terrible. Lies. Technician texted that he was outside my residence when he in fact was not. No one ever showed up. Then they wanted to reschedule for Monday. The manager finally admitted the technician was never here. Dumb way to do business, you just lost $400. read more

Safelite AutoGlass - Lying text message. - Auto Glass Services Near Me - San Antonio, Texas

It has been over 8 months and Safelite still has not fixed my windshield rear camera they broke during installation of new window !! I paid almost 500$ for the repair and now have over 1200$ of damage to my truck due to negligence!!! They did a poor job with first window rain water got into dashboard and shorted out rear view camera the second technician confirmed it and reported it to management in San Antonio but they still keep refusing to answer my calls and emails !!! Do not , I repeat do not use this Safelite windshield repair unless you want to be in same situation!!! I am asking Safelite national company to honor their customer service responsibility and make things right , enough is enough read more

New location: 13552 Toepperwein Rd Live Oak, TX 78233 United States Wonderful service to perfection by all staff! The reception was professional to address and manage all my insurance and installation concerns. The windshield was replaced and the heads-up display calibrated to better than new. read more

DO NOT USE SAFELITE I made an appointment between 12 and 5:00PM paid upfront. They assigned me a technician and a calibration expert to come to my house and install a new windshield. Nobody showed up so I called at 4:55. PM. and I was told I was taken off the schedule because the calibration needed to happen in a dealership. They never even bothered to call or tell me this. Just let me sit here and wait. HORRIBLE SERVICE OR SHOULD I SAY LACK THEREOFF read more

Because I'm going through my insurance I don't have another choice. But so far I have had two appts, one where I was a NO-Show at my work location. And today the tech says he can't wait because the visitor center line is long. But my question is if you came last week where you no showed me you should know the process. After telling me he has other appts and he can't be waiting. And yes my appt is in a 3hr window !! Sonny has poor communication and very I don't care! How is he the one they are sending out. Very disappointing and bad customer service. I wish I could go elsewhere. And So now onto a third appt. read more

Save yourself the aggravation and repeated trips back to this location because windshields are cracked or broken, etc. I have no words to express the disappointment in this company after five trips to get my windshield replaced. It is always some excuse hours after the apt time and I have to go back and get my car. Unacceptable!! USAA needs to team with a different vendor. Just save your time and go someplace else. read more

Amazing work done by this establishment. CORBIN helped us out and we were out within an hour. Thank you for the free car freshener and fixing our window! Definitely will be referring this place and that awesome employee! read more

Safelite AutoGlass - Auto Glass Services Near Me - San Antonio, Texas

Technician was on time and the repair of the small crack was excellent. However, my service was supposed to include wiper replacement and they did not bring the correct wipers. So, this was not done. Disappointing, but not a big deal. Technician said the wiper charge would be deleted. The credit card payment was processed for full amount. I called customer service 3 times and each time was told manager would call back and issue credit Never happened. Finally, had to submit dispute to credit card company. Very frustrating and time consuming for what should have been a straightforward credit. read more

I showed up to my 7:30 appointment this morning which I had an appointment for scheduled for drop off from 7:30 to 9:30. The employee at the front desk told me they would need my car until 5. She even had me sign a drop off form... which said "7:30-9:30" I told her I needed my car before 5. She explained to me that the technicians "work on windshields in between breaks" and that they would try to get it done before 5. My appointment slot was scheduled for three hours and I took a day off of work to ge this completed. When I told the employee at the front desk the information, she said she would see if she could "schedule me an 'ACTUAL' appointment. I'm sorry... what is the appointment I scheduled for then? This is absolute insanity. Horrible solutions to problems that wouldn't exist in the first place if you didn't book 20 cars at 7:30 in the morning. read more

Safelite AutoGlass - Proof of appointment - Auto Glass Services Near Me - San Antonio, Texas

SLOPPY. That defines my experience with Safelite. I brought my girlfriend's car in for a crack in the windshield. While scheduling was easy and quick to get in, everything after that was poor. I dropped the car off at the specified time on a Saturday morning. They said I'd get call when the car is ready before closing at 5pm. By 4:30pm, I hadn't received a call and since they're closed on Sundays, I headed that way to make sure I was there before closing time. I got a call at 4:47pm saying the car was ready and that they close at 5pm; so it's a good thing I was on my way otherwise I might've had to wait til Monday for pickup. When arrived, the car was parked out front. I immediately noticed marker writing on the windshield, jagged edges on the glass film and that the inspection sticker was missing. Checkout was accurate but when I asked about the sticker and jagged edges, the cashier had to call someone out. The technician who came out had to go get cleaner for the marker, a razor to cut the jagged edges and go find the inspection sticker. The first sticker given to me wasn't even for the car, wrong plate number and county listed. When they finally returned with the correct sticker it was in tatters; requiring the purchase of new one. The poor communication and sloppy work earned a solid 2 stars. read more

Scheduled service for 4-14, 12-5pm. At this time it was just a repair as it was a chip and small crack. Waited all day, no show, no call. Called 4/15 told I would be "prioritized" for 4/16, but it would be a replacement because the crack had grown. At 4:44pm technician called to say that he had 2 more before so did I want to cancel. Well, I certainly don't feel like a priority, so yes, because I won't be at this address (work) until 9pm and then you say it will take 2-3 hours. I understood his request was his desire for me to cancel. Called on 4/17 and told I would be called right back as soon as they could speak with a supervisor. Found another company in the meantime that is 1/2 the price for the same service so maybe this was a blessing in disguise. They did call back on 4/18 to schedule me for next week. No thanks. Btw, the new company got to replace mine, my daughters Suburban windshield and my sons windshield. Take care of me and I will take care of you. read more

As we sat there one Saturday waiting for a nick in our glass to be repaired the employees fixing the glass came out to 4 other customers to tell them their nicks ended up spreading and their entire windshields would need to be replaced. I felt bad for them, but worse yet, scared that we wouldn't be the exception. In fairness, I don't know how big or small the other folk's nicks were, but 4 out of 4 can't be a great track record. When the guy repairing ours came out I just new it would be bad news. It wasn't though, thank God, and we were only out about $150 for the repair. They took us as walk-ins and offered a military discount, which took 10% off of our original bill. The reason why I'm on the fence about this particular location is the staff at the front desk. You can't require customers to wear masks when your front desk employees won't. read more

Safelite AutoGlass - Auto Glass Services Near Me - San Antonio, Texas

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Management and customer service is the worse in the industry. They have had my vehicle for 3 weeks for a simple windshield repair and management is refusing to answer questions...the management team finds it easier to not answer calls from me or USAA. DO NOT RECOMMEND read more

I woke up to a shattered broken passenger-window of my car. Safelite scheduled me in for the earliest possible appointment, and in the meantime they happily cleaned up the mess inside my car AND put a temporary film covering the window, protecting the interior from the elements. Both visits (temporary-film visit and window install), the Safelite crew was extremely helpful, patient while answering my questions, and very friendly! On top of all that, the actual repair timeframe was quick and accurate, which is something we can all appreciate. read more

My Honda CRV had to repaired and replaced 3-7-24. The call center did their job to notify me but the information was incorrect. When I arrived at the Landmark location the car was not ready and waited for about an hour. DONT believe the call center. read more

Safelite AutoGlass - Crack windshield - Auto Glass Services Near Me - San Antonio, Texas

I went in to have my windshield replaced. Excellent service all the way around. Service took about an hour.

I went here for some rock chips. I came out with the bill for new windshield wiper blades on a car that had a thousand miles on it. I called customer service which is called customer care they've always tried to contact the shop itself but somehow they never able to get a hold of them. I think this is their scam and shame shame as you guys spend so much money on advertising trying to get people into your shop or use your service and now you just rip people off I'm done with trying to reach out to customer care. Use if you want to get ripped off read more

First appointment was , made by my insurance man. Schedule to be done on April 9th at this location. I took the day off and left SUV. I did not receive a phone call after 4 hours, I called the number given to me who answer the phone told me that he will contact the store. I knew they closed at 5:00pm I decided to go there with my husband at 4:30. And they forgot to serve my car or give me a phone call. Accordingly to the man on the front desk, it was not served because the AM rep did not informed him that my SUV was there for service. Then he went in the back of the office and came back with the excuse that the insurance rep keyed the wrong VIN # therefore they did not have the right windshield. I was in disbelief and just looked at him. Then he started looking for my keys and found my keys in the bin were done cars keys were placed. I saw his face, then he said my apologies, I could look in the computer. Supposedly he look at found that they could the windshield by Friday and install it at my house. This morning 4/12/25 I received an email we are on our way. At 9:05 I received a phone call from tech saying "Well sorry I can't go because I don't have the windshield yet." It has been a nightmare, disappointment, Thanks for nothing. read more

UPDATE since my last review... 7/19/21 I have not heard from Safelite since the failed appointment on 7/16. I called Safelite and spoke with Sonia over the phone, who told me that it looks like the parts are in, but that she would have to confirm with the parts specialist Brittany, who was out to lunch. She said she or Brittany would call me back once confirmed. No one ever called. 07/20/21 Contacted my insurance company to advise them of the trouble I've had with Safelite. My insurance company said they contacted Safelite and said the part was ordered and on the way. I next contacted Safelite Customer Service said they are ordering the molding. I called the local Safelite number and got a dispatcher in Ft. Worth, who said that the store on Landmark is not answering and 3 other people have tried calling. He said he would send them a message to contact me. 07/21/2021 I was finally contacted by Brittany who said the part was ordered and scheduled me for an appointment on 07/22/21. 07/22/2021 The Safelite technician arrived at my home as scheduled and replaced the problematic molding from the original install. The technician was friendly and professional and quickly installed the molding. I inspected the work and it appeared to be correctly installed. My final take... Everyone I dealt with at Safelite was courteous, wether it was over the phone or in person. The biggest issue was trying to correct the problematic initial installation of my new windshield. The follow up from Safelite was almost non existent. I had to repeatedly call and contact them to get this issue resolved. I don't know if this was a fluke but I'd think twice before I would consider using them again. read more

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If I could put 0 stars it would be zero. Scheduled safelite to come out to me, paid the extra for me to be first in line cause I had things that I needed to do. Tech didnt show up. Called multiple support lines multiple times no anwser, when I finally did get anwser she helped and tried calling the shop to see if tech was in route which says he was, she called the shop and left me on hold. When she came back she informed me that the shop didnt anwser either. WASTED MY TIME and couldve possibly got robbed of my money cause of this. Youve lost a customer. Get yalls stuff together. When I tried another company they anwsered immediately, as well as no AI bot phone BS. DONT DO SAFELITE! They wont show up. read more

Everyone communicated well and was very straightforward about what was required to replace my windshield. The price was worth it as my windshield almost had a hole in it! The technician was very timely also--process for me took about 3 hours total before I could drive away. I recommend them if you need a quick fix or a whole new windshield. read more

I have no issues with the service provided. The amount of customers they serve is very large, they had their hands full when I showed up for my appointment (Saturday). It's understandable that we'd have to wait a few hours... and we did. Dario was very professional and polite. read more

I had a great experience with this company. Justin came out and did a FABULOUS job on the front windshield of my truck. He made sure everything was topnotch before he left. I'd recommend Safelite at anytime. read more

This is the worst company to get a windshield replacement. I've had to come to this location 4 times. First appointment they said that they didn't have the windshield in stock so they would have to order it. Second visit I came and they explained to me that the windshield that was ordered was a cheaper one and not the original OEM glass, so I would possibly lose any safety features I have. Talked to the receptionist and she stated that she would get the original OEM glass ordered. Third visit, they installed the OEM glass and stated that it had scratches on it so I would need to make another appointment to get that windshield replaced. By now I'm pissed... Made the 4th appointment for 12pm for another day. When I arrived for the 4th appointment the receptionist that ordered the wrong windshield for the 2nd appointment says... "Hey, you're here again?! and what are we doing for you?! We're going to be best-friends". Granted she was the one that told me on the third visit that the windshield needed to be replaced because the OEM glass had scratches. Fast forward I'm waiting in the lobby until 1:45pm when the employee who was working on my vehicle says that they were just starting on my repair. If I had the power to shut this place down I would. AVOID THIS PLACE AT ALL COSTS!!! If you want to be driving back and forth for a windshield replacement... book the appointment! Fyi... As I sat in the lobby I listened to the receptionist tell two other customers the exact same thing she told me on the third appointment ("The new windshield has scratches). read more

Had 1 chip/scratch on my windshield. Quick service for the fix. However, nobody verbally explained to me that a leftover mark or defect would be there after the repair. They have you sign a form in the beginning stating this, but as I left I asked if everything went well if there is anything I should do or know after the repair and they said nope everything good. I walked back in to ask after I saw the leftover defect on the windshield and they were rude and indifferent stating I signed a form so I should know. Sorry, this isn't my day job, it's yours, and when i commented that they should actually verbally tell the customers this before they leave, all I got back was "thank you" from the front desk. Also leftover dirty hand prints in my car i will need to get it detailed. Thanks!!!! Honestly rude people and no respect or customer service. read more

Absolutely the worst customer service at this location. Very unprofessional/careless staff & management. Don't expect anyone at this location to go the distance and make sure you're getting the best quality work done for your $. The people you're dealing with directly act like children and treated me with some of the worse service I have ever received anywhere. Do yourself a favor and go with a different glass shop or at least drive a little further to a different location for better service. read more

I wish I'd read the reviews before dealing with 2 weeks of aggravation....and still not getting my windshield replaced. 2 Saturdays in a row of cancelled appts (by them). I spoke with safelite between appts and was told my auto glass was in. When the second Saturday rolled around I was told they didn't get the glass in (just like the first cancelled appt). I called their 800 numbers and was hung up on. The girl that answered the phone sounded like she'd been sleep when she answered. I'll be going with another company. read more

Isaiah was awesome. Friendly, quick and punctual. My glass replacement was easy using the safelite website. They check your insurance, schedule online, come to you on your schedule and in an hour your glass is replaced! read more

Avoid using this company! Safelite canceled my appointment the day of the schedule repair. They didn't even have the decency or professionalism to call me to inform of this. I simply received an email regarding the cancellation. The email didn't even contain the reason for the cancellation. Horrendous Customer Service!!! read more

I will never come back here and I would never let anyone I know come here. Assistant manager called me with an attitude asking me if I'm even gonna come pick up my car today although nobody had called me to tell me that my car was ready! I go and pick up my car and I look I take one look at it and it's so so messy!! sloppy!! the molding is jagged and doesn't even go across all the way. There's visible gapping. I go inside until the assistant manager. He cuts me off and says that he'll be sending a technician outside. The technician takes one look at it and start laughing and talking about how it's all wrong and the guy who did it messed the whole thing up and the whole thing needs to be replaced. Now I have to take 2 days off work in order for them to fix THEIR mistake. read more

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This Safelite location is horrible. I had my windshield replaced a few years ago and they damaged my headliner near the windshield and said nothing. Recently my fiancé had her windshield replaced and they lost the part that hides the rearview mirror wire. They promised they would order the part but never did. Repeated calls go unanswered or ignored. They refuse to complete the work even though they admit their technician lost the part. To make matters worse, Safelite asked us to "send them a picture of the part." How are we supposed to send a picture of a part they lost?? Are we to go back in time and take a picture? I we could do that; we'd go back in time and take the vehicle elsewhere to be repaired properly. Talk about adding insult to injury. Geesh. :( read more

Terrible communication and horrible customer service. I'm not going to write a novel here about everything that went wrong. Suffice it to say, they had my car five days, doubled the quote, told me I'd have to get the paint for the mouldings done, myself, and failed to communicate. I picked it up unrepaired. You cannot call the local shop directly. Local number goes to the national call center. You're at their mercy for information. This was a complete waste of time, and a major frustration. Not like any other Safelite I've ever used. They don't know what they're doing, they don't communicate, and they act like they just don't care. read more

the reason i'm writing in all caps is because i am not a happy customer! i had my front windshield replaced on february 6th, 2025. i made my appointment with the safelite on landmark in san antonio,tx. the tech came to my house and replaced the windshield! here's where everything takes a turn for the worst. i'm driving my car on the highway and i see something flapping it was the molding on my passenger side window! if flew off! i go to safelite on landmark road which is 15 minutes from my house! the lady at the front desk tells me i should be serviced from the store near ingram mall which is 45 minutes from my house. needless to say today is march 12th and my molding still has not be replaced!! safelite sucks! i don't know where their commercials are film but it's a bunch of hogwash!! out of a 10 rating they get a minus 5 from me. read more

My car was to serviced on 6/16, and the tech never arrived, one excuse after another. Rescheduled for the 6/19. The work done and damage to my car is horrible. I called and was given an appointment for 6/21, and tech was a no call, no-show. I will be reaching out again, but I feel I may have to take other actions. Just want to share my experience to save someone else from possibly going through this. read more

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Didn't even have any service done but talked with the girl in the front Michelle and she help me with all my needs and went extra mile to make sure that she answered any questions I have I would definitely recommend Safelite. read more

I had windshield damage to my vehicle and the company that did it, Aggregate Haulers sent me to Safelite through their claims process. I told them I wanted an exact replacement and after two weeks and two canceled appointments (one was a no call/no show from Safelite) they basically told me an exact replacement didn't exist. Yeaterday I found that the windshield DOES exist. Safelite is deceptive and I shared that information with the Texas Attorney General this morning because I had already reported the trucking company. If you have damage, take it somewhere else. Safelite is a deceptive company. read more

Had my dads rear window replaced on a Cadillac CT's last year. The technician was the worst. He left scratches all around the window paint , left broken glass in side the back dash and they never could fix the rubber molding to the truck that is still leaking. Safelight 410 and Ingram gets an "F" Also, when returning to fix a problem.. bring your own tools.upon re to fix the problem I had to go into my tool shed to supply these two idiots with the proper tools and they still didn't get it right. read more

I especially love that they come to you! it is so convenient since I work from home and they were able to do it while I worked. Beautifully done and very professional. read more