I have been a subscriber of Safe Touch Security for two years now (since November of 2018). Originally we were under the impression that our contract was for 12 month periods, my wife called at the end of the year last year (2019) and tried to cancel the service, but was told we would have to pay the entire next year because our contract had "renewed" already. I called them today, about a month before the contract was supposed to renew, and was told that we are on a 5 YEAR CONTRACT at fifty dollars a month. This is the first my wife and I had heard of any five-year contract. When I asked if there was a fee to get out of it the rep let me know that we can cancel it but we will have to keep paying the bill. First of all, 50 dollars a month is ridiculously high for the BASIC/SUBPAR service we receive from them. Second of all, I wanted to cancel the contract in the first year, and still do but waited until now to try because of what they had told me last year. The system in my house does not even function correctly and never has. I have given up trying with them. In the first year, I had the system, the "brand new" tablet screen went completely blank. When did I call to let them know the rep told me to unplug it? but when it was installed, it was installed with a zip tie so it could not be unplugged without breaking it. The motion sensor in my living room goes off so much because of the ambient light that I cannot use it. If the police respond to unwarranted calls I can be fined so out of fear of constant false alarms I hardly utilize the system. With covid19 taking a massive amount out of my budget, I am trying to cut down on costs. Safe Touch is lying to people, getting them into ridiculously long contracts, and stealing from them. read more

When I decided to protect my house and my family check different options, but safe touch satisfied all my requests. Prices,equipment.and y love the option they call two way. May me comfortable and secure. I recommend this company 100% read more

Ed A came to today to service my alarm. Not only was he on time , he displayed professionalism, courteousness and a genuine desire to help. Ed answered all of my questions with clear easy to understand answers. He is truly an asset to Safetouch . Thanks Ed !!!!! read more

Been a customer for over4 years and never needed service before but now we have had a problem called to get a tech to come fix the problem and I was told can't get to u for 5-7 days this is totally unexceptable I am retired military maybe we should tell our soldiers we have to wait for 5 to 7 days to do air drops ect to keep them safe I am livid with this terrible customer service I'll bet another security company woul like my money and take care of their customers read more

Much like the others, I was told I had a two year contract {which was what I had previously with safe touch at a prior residence} and later found out I had been put on a 5 year contract. My fault for not reading the contract clearly, and for allowing a sales person to put one over on me. Since trying to cancel and pay in full, I have recieved multiple certified letters about how I had to update my service in order to keep their monitoring, as well as a collection from them! I am still trying to figure out how the amount I paid equals the contract I have! All in all, there are some great monitoring services, but this is NOT one. read more

stay away from safetouch!!! bad people,crapy equipment,they dont honor what was talked about at signing they just keep saying you signed the contract!!!!scam,scam,scam read more

If I could give no stars, I would. We have had SafeTouch for almost 10 years. A motion sensor got knocked off the wall by accident during a remodel. They want $125 to send a tech to reinstall. This motion sensor randomly beeps and I was told there is no way to get it to stop unless they send someone out. Doing the math, we have paid over $3000 over the course of several contracts but yet they want $125 just to send someone out. Great way to keep customers from returning. read more

I only hired them to monitor equipment for 2 years that I already owned. after 6 months I lost my job and I called them to cancel my monitoring and they would not let me out of the contract. t they sent me to an attorney and collections for the remainder of months of monitoring yet to be provided. they were about to sue me for almost $2800 and I had to file bankruptcy to prevent them from obtaining a judgment and wage garnishments. Do not do businss with this company whatsoever you will be locked into a contract that benefits them and they will sue you to collect. read more

Very deceptive company. Unwilling to work out any type of reasonable solution with customers. No mater what happens you will have to pay the full amount of the 5 year contract, which was misrepresented, even if you are unable to receive service. read more

If I could give this company negative stars it would be (-) infinity! My husband started a new small business and decided to use Safe Touch. They missed two scheduled installation appointments as an "oversight". No apology or care in the world. We should have known right then and there that were not professional and would continue to give bad customer service. Within 3 months, the business had to close. We called them back to cancel service. Here is where the real drama began. Much like how it started they missed the first scheduled appointment to retrieve their equipment. Then my husband was instructed to write a cancellation letter and pay $200. They had been taking the monthly fee since the account was closed. They actually told him in the office that those fees would be applied and they would continue to take out until it reached $200. Then it would stop. So he did as instructed. Mind you we only left this account open until SafeTouch was officially closed. Once the $200 mark was met we called back and of course they claimed they never received the letter. Go figure. We sent another letter and also requested verification of receipt for the second cancellation letter and received it . They continued to take money from his account. We called back and then was told we had to wait 30 days until after receipt of the letter for the payments to stop being taken. They would review the account and any money over the $200 would be reimbursed to us. Okay. Another payment was taken and we called back again. Now we are directed to the "Business Account office" Now they want to say we just need to pay the $200 outright and none of the payments from cancellation in November to now April counted. UNBELIEVABLE! The manager actually said he sees where he was given wrong information in the notes however he would take the last payment just taken out and apply it and we had to pay the remaining amount of $157!!!! When my husband told me that, I couldn't believe it. So I called the next day and got the same guy who now wants to say he listen to the tape and my husband was told to pay $200 and drop of the letter. That beyond laughable because he physically went into the office!!!!! Then I said did you listen to all the calls that he made? No RESPONSE! So now he wants to say that contractually he had to pay 42.95 for three years and that $200 cancellation was like a courtesy but had to be paid outright. They continue to take $42.95 because they didn't know if the business decided to remain open. Even though we called literally EVERY SINGLE MONTH! So one day you admit that you can see in the notes we were given the wrong information and the next you say you have a tape of one call out of how many????? Could I listen to the call- of course not! Today I immediately closed the account that we left open in good faith only for SafeTouch. Should've closed it in November. This company has the absolute worse customer service. They are uncaring and truly incompetent. There is no ownership in the misinformation that they give and that means you as a consumer suffers. I paid the $157 and closed the account at the bank. Even the bank manager said and I quote, "yeah used to have SafeTouch total rip off you should've closed your account immediately". The preceded to say "you always want to be leary of companies that will only take your payment through an automatic debit to your account or credit card. Those companies are always the hardest to cancel and have the ability to keep taking money not owed because you have given them access and then good luck getting your money back". Lesson learned and I will never use them again. I guess you get what you pay for. Stay FAR FAR FAR away. I would never recommend them for home or office and would be more than happy to share why if asked. I am also writing in to the Better Business Bureau with my documentation. read more

this was the worst security system every for my first time .my problems started the fist month it was installed . we had no contract , no yard signs,stickers , certificate to send the insurance company and the sensors fell off two entries the first week of being installed . when I called they said I had to pay $150.00 for a tech to come out . I refused so I took off from work to go to sunbeam road . the lady at the desk was the only good encounter that I had with safe touch . I explained to her all this and she apologized several times , and she said this was so wrong let me fix it . she gave me everything I should have gotten from day one of installments so for the first 7 months we had nothing .the rep that sat in my house told nothing but lies . I asked him can I change my method if payment to my bill pay instead of my credit card . I was told yes .. well I called safe touch to verify my account number that's going into my bill pay . the rep gave me the wrong info ,which lead to me losing $56.00 the second time I put my money in my bill pay . she said on a recorded line my account # was the same on the invoice thats on the paper that the tech gave us .the got the first payment but not the second . I started getting late fees and saying my bill wasn't paid when it was . so finally after two months of using the wrong account number I got the correct one . in the mean time bill due on the 1st . well I paid it through the correct account in my bill pay and they took the same amount off my credit card .. my bank flag it .so got tired of the bill crap . sent letter to the B B B . why I did that one . all of a sudden my account number went invalid in September of 2020, and my money returned back into my bank .I sent it again and they returned it again . I called my bank and they said that safetouh said the account number isn't valid . me Morgan from Bank of America,and I contacted safe touch . we spoken with a Britney whom took the call with safe touch . she herself verify that what we both have was the correct account number. they both said don't pay any until we fix this . well it's October now and no one has contacted me .sent in another letter to the better business bureau. then Alex chambers contacted me I told him what was going on he asked for me to email him the returns in my bank of my safe touch payments. I did and I was livid .he seem to be honest . I listen and I was given the opportunity to get out, but I let them sucker me back in . with an backyard camera. well a camera that never worked . now another year the camera still didn't work and I sent out the third letter to the BBB. there is so much more sales rep said my monthly fee want changed it did I had no notification of my payment increased .every time a statement came out my bill was doubled when I called the said because I didn't pay the month before and charged a late fee .that's when I will give them the bank confirmation. number and check number with the date of payment on the 1st that it was paid on time they still charged me the late fees I spoken with two managers prior and the all kept saying that someone will call me they never do.on my last BBB letter I guess they was upset so the reply was all lies .and they didn't put a name on the reply .it stated that I was given hundreds of dollars back they lied I have all my statement and notes from several reps with their names and dates of a break of my account and all credit received . September was the only one which they said was a credit for all the problems of my account suppose to have been invalid .the same number that's been verified by several employees with my bank on the phone.I received harassing calls saying past due when it wasn't .I paid October in November and made two payments in December this covered my oct,nov,and Dec bill this was done this way because of my September payment was returned.I was charged late fees in this .now it's may 5th I'm still calling to back because no one's calling me back I have proof of all of what's in this letter in June my payment reverse back to my account again I kept paying because no one wouldn't call me back to get account corrected and being that I was told in the last BBB reply from safetouch that being that I stated that I'll be glad when this contract is gone and I don't have to deal with them anymore in there reply was stated that as of that day they will close my account and honor my wishes .I have tried several times with two manages ,being no one would not call me back on what they said in the bbb letter I wanted to know what was their intentions.and what do I need to do on my end .so I paid may , June and July bill.well June came back into my bank and I was un aware of this and when I paid julys it came back I saw this and me and my bank again contacted them we were told that the account was closed as of may and no one called me , sent a letter to advise me of this nothing .I have more but it's cutting me o read more

We moved from our home in October and called Safetouch to terminate our service. In November they were still charging our card. My husband called & they informed him he needed to write a termination LETTER. He did this & we assumed it was taken care of. As of January, they were charging us. I called & they said the letter we sent was insufficient because it only had my husband's name & not mine. Instead of informing us that we needed to amend this letter, they did nothing & continued to charge our card. They have had 2 notices of termination & did nothing to terminate & are blaming it on a technicality. They are unethical criminals. read more

We had our system installed in Jan, 2015 and now for the third time one of the window sensors has failed. We have been awakened in the middle of the night at least 15 times in less than two years by the alarm beeping, terrified that someone was breaking into our home. There is no way to stop it even if unplugged due to battery backup. I understand that sometimes electronic parts fail but when calling for service it is always a 4 or 5 day wait for an available service tech to come out and replace the sensor. Oh, by the way, a service tech can come out the same day IF you are willing to pay $150. to fix the cheap sensors they use on install. So it is obvious someone is available but won't come out unless paying a premium. In the meantime get ready for 4 sleepless nights as the alarm keeps beeping every few hours. There are available sensors that are larger and emit a stronger signal that can fix the problem but last time it was repaired I was told they are more expensive and the tech can not install one if the smaller one works while he is there. Then to make matters worse, the service manager, Denzel, is rude and couldn't care less about what problems you are having or how many times the system beeps. I purchased a three year paid up front contract and they certainly are not holding up their end of the contract. Update: After posting this review I was contacted almost immediately by Safe Touch, a technician was able to come out that night and he fixed the problem by installing a new censor on the master bedroom window. He also changed the backup battery to insure that wasn't the problem. The tech that came out was Reggie, he was knowledgeable, kind and courteous and spent quite a bit of time to be sure the problem was resolved. I have had no other issues with the system since being fixed 3 weeks ago. I have changed my rating to 3 stars due to Reggie and the customer service departments but believe it should never have to get that far. The people that handle the calls need more training on customer service. read more

5 year contract can almost quadruple your monthly monitoring after 3 years and you will be stuck for 2 more years. Shady way to lose your customers that you might otherwise have for life. read more

We had two systems installed in two different properties and didn't have any issues with the company until I tried to cancel service at the second property. We had service for over three years, and prepaid our system. When we sold the property and cancelled the monitoring service we continued to be billed for service we were not receiving. When I called to ask about the billing we were told we had a five year contract and would continue to be billed for the remaining two years. We were told by the salesperson that sold us the system that it was a three year contract which is why we prepaid for our system. The customer service rep helped with what she could and then transferred me to a manager upon my request. The manager was incredibly rude and hung up on me. I was polite, never used any foul language and did not raise my voice (all reasons that I could understand someone hanging up on the person). I called back and my call was answered and hung up on immediately, not even a greeting to find out who I was. I will be taking this to Lester Jackson the president of the company. The worst part is I was planning on having Safetouch install a new system in my new home but hadn't had a chance to get to it yet with moving and settling in. I will definitely be going with another company after the treatment I received today. Completely unacceptable, buyer beware! read more

this company is horrible. we are leasing our business to a new company to take over an they want the old company to pay for the difference in contract. how does a company no longer in business pay for service they dont use. i tried working with them and they stated the contract was signed and they would pursue litigation on a company which is no longer in business. i am filing a complaint with BBB and letting everyone know never to do business with them bc kicking someone when they are down is not the way to do business and this company has no worries about punching, kicking, or whatever to a small business owner who could not survive in a recession. THEY WANT THEIR MONEY AND THATS ALL THAT MATTERS. horrible company, customer service, and cant believe this is how they do business by taking small business owners to court over a contract they signed while in business. unbelievable. read more

So I'm driving in my car, listening to the radio, when the music stops and the commercials start. It's a Safe Touch commercial. It just so happens I'm in the market for an alarm system for my home. Excellent! I'm listening. You have my full attention. I am immediately thrown when all I hear is insults about Canada. What is this? By the end of the commercial I had no idea what the Safe Touch product offered and disgusted at their advertising tactics. In my opinion, if a company spends all their time putting down other products, people, businesses, or in this case, an entire country instead of promoting what is great about their product, then their product is not great at all. This company has shown they have no integrity and has displayed ignorance at it;s best. Needless to say, this is a company I will never do business with. read more

I have no complaints. They always do a great job and that includes customer service and the technicians. The few times that our alarm has gone off Safe Touch promptly responded on the 2-way communicator, which I highly recommend. read more

Deceptive selling was told by salesmen that my contract was for 3 years but when I called to cancel they told me the contract was for 5 years. I am writing the Florida Attorney General Office, this company needs to get out of Florida because they are ripping people off of their well-earned money. If I was you I would find a better security company but never use Safe Touch. I know that I will not use them ever again. They finally let me get out of my contract read more

Make sure you read the Security Services Agreement, specifically section 5.1 before agreeing to this service. "The primary term of the Agreement shall be for a period of five (5) years from the date of first billing." The Security Consultant will NOT point this out while throwing 9 pages of fine print documents at you to sign. Crazy expensive and not worth the cost. Horrible, horrible company. read more

This is the worst security system anyone could ever ask for! They came and installed it in my house and had me sign a contract for 5 years. I think the main reason they have people sign a contract that long is because they know how shitty their product is! Then after a few months the sensors start acting up and saying that a window or door is open when it's not. Well now I can't even put the alarm on while I'm out of the house! So I call and have someone come out to change the sensors. Brand new sensors are in and a couple months later same thing happens all over again. I've had this alarm system for 4 years now and these sensors keep acting up! What kind of company does this!?! Makes you keep paying monthly when the product doesn't even work!?! It's completely ridiculous! I would never recommend this to anybody! If anyone is looking for a security system please go with someone else and do your research!! read more

I have been a customer of Safetouch for over a decade and have had my share of issues with this company. The most egregious is their sales pitch and contract. It's not a three-year contract it's five years. I was also promised smoke detection and didn't realize it wasn't installed until a few years later and they said it was never written into the contract by the salesman (never honored). It's worth having your attorney reviewing before you sign it. But fast forward to now. I have had a recent service related issue with this company and they did everything possible to separate themselves from a potential service call (@$125/hour) if it goes beyond a 5 minute trouble shooting phone call. There is just to many better alternatives out there. The alarm would sound if someone kicked in the door (like any alarm), but is it worth dealing with an unscrupulous company? No! read more

Sneaky contract language! Signed our '3 year contract' in May 2009. in 2012 tried to cancel the contract, was told there was an additional 2 years on the contract. Waited until the next two years was up, to be told sorry your contract renewed itself for another 2 years. To cancel you have to time it perfectly and write a letter with the proper language or you will NEVER get out of your contract. To add the wait times when calling their office are horrible. read more

awful customer service. i've been trying to cancel my service for two days. each time i am put on hold ! no one ever picks up. i have been on hold for 30 minutes as "first in line" . if i'm first in line, why am i on hold for 30 minutes. i finally hung up. so annoying. read more

Purchased 3 cameras from SafeTouch in July 2019. Noticed one of the cameras had a blurry picture. Called SafeTouch and they told me that the cameras only carry a 90 day warranty. After this period only option is to pay $125 service call to see if tech can fix it or buy a new camera for $249 plus tax. Then inquired about cancelling service and was told that I would have to pay the remaining balance of my contract which I did not know that I was in. Informed that every 2 years I am auto enrolled into a new 2 year contract. It also took the company over 2 months to install one of the cameras correctly, took 3 techs, with the final tech figuring out that the first two techs did not put the ethernet connection on correctly. First 2 techs kept blaming internet provider, which came out an verified that there was enough ethernet ports and bandwidth to handle at least 16 cameras. Very disappointed having being a customer for 11 years. Definitely read the fine print on your contracts before signing anything with them. I learned this valuable and costly lesson. read more

Safetouch is a great company - Steve G helped with an issue we were having (dead battery) and was prompt and very courteous! He even removed his shoes before coming into the house (and it was a rainy day, so that's appreciated!). I find this company to be easy to work with overall and would recommend them. read more

They also tricked me into a 5 year contract. I moved, and my contract was only 1 year away from being over. When they installed the system in the new house, they didn't tell me I was signing up for 5 more years!!!! Then when I changed to Comcast phone service, and the alarm was no longer being monitored, they would not let me out of the contract. Tried to sell me another system for an additional $3,000!!!!! This company is just a very elaborate con job! Run!!!!! read more

We fell for the homey down-to-earth salesman that came to get us on the contract, and didn't force him to leave us the contract to completely read and review before signing, or else we wouldn't have. He told us about the three year contract, which we pre-paid, and that after that if we wanted the service the monthly fee would increase, but he claimed not to know by how much. At the time, there were robberies in close neighborhoods so we signed and paid over a thousand dollars for installation and three years of monitoring. Or so we thought. The contract was for five years, with only the first three being pre-paid, the last two jumped up by $23 per month. When we wanted to cancel, we were informed that we had to buy out the entirety of the contract. When we called to drop from wireless service to phone line service, to save $18 per month on a service that we don't need, they wanted $125 to come out to do so. This was after putting me on hold for over an hour and then not calling me back with the information I had requested. When I asked them to just turn off the wireless monitoring service and not bother hooking it back up to the phone line, they refused. They want to get their fees and do not appear to care about their customers' needs. I have never worked with a company that was so intensely focused on profits that they wouldn't work with a customer to maintain positive relationships with them. We wouldn't be canceling if their price for service was in line with other companies and if we had ever heard from them when we tested or accidentally set off our alarm. If they had even attempted to make this better for us, to work with us in any way besides trying to extort more money from us, we would consider staying with them. Only now do we find out the bad reputation they have garnered for themselves in this area through these business practices. *EDIT* In response to the nasty response from SafeTouch: Considering that today was my fourth attempt to come to resolution with this situation, the fact that I was frustrated and irritated by the utter lack of attempts to work with me to come to resolution without charging me extra money for things that I clearly did not want should come as no surprise. However, while I will admit to being assertive and irritated in my tone and approach, I was quite a long way from vile. As I did not curse nor belittle your employees, even when they were obviously refusing to assist me or direct me to someone who could resolve the situation, shows more restraint than rudeness. I offered the best solution a company could ask for, turn off the system on your end and stop billing me for the wireless service, but continue to collect the "monitoring fee" for the remainder of the contract. Literally offering to pay you to do nothing for nearly two years. What would that have cost you? Your employee refused to direct me to someone who could work that out, refused to try to come to an acceptable solution, and yet you call me out as rude for standing my ground in the face of what has been, in four phone calls, abysmal customer service. I have been put on infinite hold, not contacted back when I requested information, given inaccurate information by phone to be refuted by email later, and today a direct refusal to stop an unnecessary monthly charge without an even more unnecessary cost. When I asked what were the legal ramifications to SafeTouch to do so, she didn't know and refused to address that very plain question or send my call to someone who could tell me why your business would refuse to do so. To respond to your Yelp-specific comments, I don't do social media, I don't "friend" anyone, and I don't normally write reviews, good or bad. This is my first Yelp, and yes, it was because I was so fantastically frustrated by the sheer lack of customer service that I have received over two month's time that I wanted others to be aware of what they are getting into. Had your employee turned off the wireless monitoring and stopped that charge, you would have still lost me as a customer but I wouldn't have written a review. Had you cancelled the contract without requiring a buyout, you would have still lost me as a customer but I wouldn't have written a review. In fact, I would have said something positive about the company's actions when asked. Had you been willing to drop us down to the wired plan without the $125/hour fee I might have even remained as a customer. $125 of service from the company could have changed my entire outlook on the situation. I didn't dislike the sales person, the installation person was professional and did good work. Any attempt to actually make me happy with my service would have solved this to my satisfaction. To put it bluntly, 4 calls, not 1 attempt to work with me instead of my wallet. My statement remains: SafeTouch clearly cared much more about my money than my satisfaction as a customer. Know this before going into business with them, I wish I had. read more

Same problem as others paid over $1000 for system in 2012 and disconnected land line after 4 years because of $$$. Then told we had a 5 year contract and for $200 and $14 more a month they would make it wireless. Watch these people and read the fine print. We were told money upfront and no fee for 3 years, but as my father always said you don't get anything for free. read more

This is probably the worst company I've ever dealt with!!! I called Safetouch to have a repair done (which in the end I didn't need, but during that call we decided to test my alarm system. As we tried a few times, the lady on the phone said that there were not receiving a signal when I tried to set off the alarm. We troubleshooted for a bit then she tells me it looks like I had not been monitored for a few months now.. Are you f%&^ing kidding me. I live alone and thought I was safe at night! I told her my internet is working fine, system is fine, what could be the problem. She said the only way to find out is to have a service guy come out for $75. Its not the money, but I have to pay someone when all equipment seems to be fine to find out why they are not getting a signal. Ridiculous!! So, I proceeded to cxd the service... which later I find out I was in a 5 yrs contract which I was unaware of. So now I will have to pay them til 2018 without my house being monitored or pay the $75 for one os their people to come out!! I am just livid. I think they should have done a courtesy call to come out to my house!! I should have never left ADT!! ADT would have never done this to me! NEVER GET SAFETOUCH!!!! read more

Buyer Beware!!! Safetouch was prompt and pleasant coming to my home to sign me up for their services, but when it came to servicing my camera, after I was initially told it looks like my account has a warranty, they failed. I understand mistakes can happen or information misconstrued. But I have never dealt with a supervisor that was so admit to put the blame on the consumer and not even willing to help sort the situation out. Like I told him I know his job is to protect the company and not the customer. So all I have to say for this company is without consumers such as myself there would be no company called SafeTouch. Appreciate and value all customers!! read more

Please read all the post on BBB before you sign up contract with Safetouch. Very dishonest company. Be careful! they teach the sale men be lie to you about the contract. After you sign you will stuck with 5 year contract. Read the small print before sign. Because I have berry English, so sale man told me no contract at all. I can cancel any time I want, no obligate and told me sign here, here and here. I end up binding with 5 years contract. Plus when I called them about the service. They said will be a charge for service man to come out. Sale man told me longer I have their equipment they will provide free service if anything wrong with it. read more

They may claim to protect your from burglaries, but then they will turn around and rob you blind. Trying to cancel contract seems to be impossible. Use any other company than this one. read more

Safe touch offers good products at a very reasonable rate. I have a pretty basic package, but what sold me was having a video doorbell. What I was not made aware of was that I needed to have an existing doorbell. After many hours with customer service, they did not budge an ounce despite me having counted on that camera covering half of my house. I wouldn't have gone to the trouble if I had known I needed to spend money on an electrician. I was very disappointed with that as well as the phone reps, who are not knowledgeable about required set up. I have had three technicians come out to my house on three separate dates. Two of them said I did not have what was required to set up the camera, although I specifically asked the phone rep if I had what was required. The third tech who came said he couldn't drill through the brick on my house because they didn't want to be responsible for any possible repair. They need to know what the technicians expect customers to already have in place in order to have things like this run smoothly. Basically, you just need to have a traditional doorbell wiring. For the price, they are very competitive. But just know, their customer service needs some training on their products, so do not make my mistake of assuming they have all the answers and be prepared for some of your time to be completely wasted. read more

BEWARE...we moved to a home that had to be rewired and they wanted to charge me $4000 to bring the house up to their standards. When I informed the technician I could not afford it because I was retired and on a fixed income he stated that we would not be responsible for the remainder of the contract. I have now received a letter from an attorney suing me for $1900 stating that we broke the contract. Do not use this company they are a ripoff!!! read more

Very unprofessional staff. Seemed to keep trying to prove that they were correct even though everything that was said was a contradiction. I run a jewelry store and my alarm went off and they forgot to call me back. When i finally called them, they told me that no matter what an operator promises calling you back is not part of the job description. Really would reconsider going with Safe Touch. read more

The worst customer service in the world .They have no contact information.They call leave a message from a phone that you can't return a call to.They take your old system without permission so if you are not satisfied after 30 days you can't have it put back in.The worst. read more

This company is very dishonest and will trap you. My family was moving to a new home and wanted to transfer our service. We were told that we could have a tech come out, remove the equipment, and reinstall it at our new home, no charges were discussed on this call. We were also told that we could cancel that year and to have our written letter of cancellation ready 30 days prior. Instead of the tech coming out to install in our new home, they sent a sales guy who informed me that there is a $250.00 reinstallation fee and that we need to sign a new 3-year agreement. I declined to have the equipment installed and planned on canceling since none of this was explained to me by the customer service rep. I have been asking safetouch to listen to the recording of my conversation with customer service to confirm that they misinformed me and every person I speak with either does not call back or refuses to acknowledge the details of the call while attempting to upsell me on a new contract. I am extremely disappointed in this company and continue to be surprised at their lack of customer service. DO NOT USE SAFETOUCH. read more

I got my system in May 2015. I moved in November 2015 and had the system transferred. I paid $17 a month for monitoring up until May 2018 when they took $49.54 out of my account (WITHOUT NOTICE). I called and was told that my promotion ran out and the cheapest I could get would be $37 a month for monitoring. I told the representative that I wanted to cancel. She told me that I could not cancel until November. I did not sign ANYTHING in November 2015 to extend the contract. I also told the lady that I wanted to change the bank that my automatic payment was taken out of and gave her the new bank information. Everything was good at that point. Today, I check my account and $49.54 was taken out of my OLD account causing that account to overdraw. When I called Safetouch they said because when I called to change the information the payment was already in process. Don't you think that is vital information to tell me considering I was changing accounts?!?!?! Safetouch is refusing to pay my overdraft fee and they are saying that all they can do is give me a credit for the $49.54 instead of refunding it. I am in the process of buying a house and I am sure it looks great that I have an overdrawn bank account because someone else dropped the ball...wouldnt recommend to anyone!!! read more

I was a Safe Touch customer for 20 years and believed that I could trust them with my home security however that was not the case. They dropped the ball during the most important time of crisis. I had an attempted break in and although the alarm scared off the robber the Safe Touch operator failed to call me back as promised since I was out of town. The incident happened on a Thursday and I didn't return home until Saturday morning to find that my house had been open (broken patio door and window) for two days without my knowledge. I informed the rep when she contacted me that I was out of town and she advised she would call me back if there was an issue if I didn't receive a call back that meant everything was ok. Unfortunately I believed her. It bothers me that I placed my trust in this company and I feel like I'm doing my neighbors a disservice by not advising them of the poor service received during a time of crisis from a company that portrays that they care. That was not the issue when I discussed the situation with members of the management staff and they could care less by the comments made stating they had done their job. If this is what you consider doing your job then obviously you are in the wrong business. read more