SafeTouch is very thorough and responsive. Everyone has been courteous and detailed oriented. We had an initial walk through of our house with person who set up our account. (Sorry - I don't remember his name). Our installer, Jason M., is awesome. He explained everything in detail; answered all of our questions; did another thorough walk through of the house. read more

Called about signal on our pad to find out we hadn't had monitoring for 2 months because we switch internet service. Even called them when we did it and gave them the info. Now they say it's our fault and have to pay a service charge to have their system work. This will cost them my business when my contract is up. Guess it's back to ADT, don't know why we switched. read more

Awesome service, Tom (alarm tech) was on time. Real cordial and knowledgeable, he took the time to explain the issue and viable options to fix the problem. read more

Tom was super friendly, helpful, and thorough. He took care of us and did so with such a kind attitude. He's a top performer at SafeTouch.

Worst business I have ever dealt with in owning a house for over 25 years. Horrific customer service on phone and worst in person. Someone came to the house to re-install the system and couldn't find his head on his head. messed up my internet service for days and spent 4 hours at the house without accomplishing anything but disconnecting my internet. Had no idea how technology worked and so ineffective. I finally had to pull off the panel and cut the wires to stop the constant beeping after 5 weeks of misery. THE ABSOLUTE WORST. Wish I could give this minus infinite stars. read more

Hands down one of the worst companies I have ever dealt with. Terrible customer service. I mean terrible! They would rather argue then tell you the truth. Just be honest and treat people fairly with some form of ethical standards. Tried to cancel service on a previous address and transfer service to a new address. Consultant showed up and was the rudest person I've met. I told him I needed to think about the outrageous install price, before I made any decisions. He then rolled his eyes and made a sarcastic comment. Don't use this company. read more

BAD BUSINESS!!!! DO NOT USE SAFETOUCH!!! THEY DO NOT HONOR THE 45 SECOND GUARANTEE AND THEY LOCK YOU INTO A REVOLVING CONTACT!!! You must submit in WRITING (not email, not call) to cancel the contract and it must be postmarked by April 1st or they will extend it again for 24 months!!! They said that the reason they didn't call me when my alarm went off is because it didn't go off long enough. It needs to go off for at least 45 seconds to get a call back. So I need to let the robber know to hang on for a few more seconds for me to turn it off so I can be helped. Really?? You guys are pathetic!!!! Also let people out of their contracts with a phone call. It reality shows how underhanded you are to lock people in because your service sucks!!!! read more

Safetouch is like the mafia... once you're in you have to die first before you can get out. We were renting a home and had Safetouch installed for 3+ years while there. We purchased our first home Jan 26. I immediately called to cancel Safetouch at the home. They told me I needed to send them a photocopy of my driver's license, my account number, etc with a request to cancel my service and then on top of that it would take 30 days for them to cancel my service. It is now March 20th. I am currently on hold with the 2nd rep of the phone call and have been for 8 minutes now while he "looks into it". They have continuously charged my bank account for a home I don't even live in anymore. If you get Safetouch, plan on keeping them forever and never moving since it is such a hassle to shut off service??? The rep just got back on the line to let me know they never got my email from over 30 days ago. I work on computers for a living, my email went through. So he asked me to email it again. I did.... NOT HOPEFUL that this is going to get resolved. I have never dealt with a company that treats you like this after being a loyal customer with TWO locations (both business and residential) for over 3 years... read more

Horrendous customer service. Lightning strike resulted in a broke system after playing detective and acting as their service tech for 2 hours they finally believed that there might be an issue. 2 weeks to send someone out... Contract that can only be ended via certified letter of not received 60 days prior to date automatically renewed. Hold times after they greet you on the phone that exceed 15+ minutes. Check other reviews online and sites, you'll see the pattern. DO NOT RECOMMEND! read more

Ranxe is a courteous, professional, and friendly technician. Most importantly, though, he is VERY efficient and thorough. He fixed my problem & checked out my entire system before leaving. I would recommend him & Safetouch as they have always been very responsive. read more

Purchased system in 2015 when I solicited info about cost if I sold my house in the near future. I was told there would be no cost and that I just left my existing equipment and the company would give me the latest when and if I moved. Two years later I sell my house move and expect them to install the equipment. No, another $250. and guess what I didn't have a 3 year contract I had a 5 year contract counter to what I signed. BATE AND SWITCH BEWARE OF THIS COMPANY. I'M stuck with this company for 2 more years. Read the fine print Unless you send the company a CERTIFIED LETTER WITH A RETURN RECEIPT 30 DAYS PRIOR TO YOUR CONTRACT EXPIRATION THEY WILL AUTOMATICALLY RENEW YOU FOR TWO MORE YEARS OF TORTURE WORKING WITH THEM. I'M PURSUING THIS WITH BBB, MY STATE AND FEDERAL LEGISLATURES AND AN ATTORNEY. read more

Hands down, one of the worst companies to deal with in my 25 years of being a homeowner. They are good at set up, although my system has been deteriorating ever since. Sensors break easily and fall out of windows. But the worst is YOU CANNOT GET OUT OF YOUR CONTRACT EVEN AFTER THEY DOUBLE THE MONITORING COST!! Now they recommended that I disable my system when I called to ask how to change the battery in my motion sensor. This is after I bought my security system for almost 2000.00 and paid for a monitoring service for years. Nice. And they wonder why we won't sign a new contract. read more

this company is horrible, scammers and liars! the sales representative, anthony ocasio sold me a package and i ended up getting a cheaper whole different package installed. i have called the company since the day of installation (now 2 weeks later) and no one has responded to any of my calls nor emails to the retention department for cancellation. do not use this company for your security needs! read more

I have had my Safetouch alarm for almost a year now and it has been a good experience for me. The installation was smooth and the tech took his time to explain the app to me. I accidentally set it off and was surprised at how quickly they came over the speaker. The only bad thing was the installer came sooner than I scheduled and I needed to take an extra hour off to meet him. read more

I would agree with many of the previous poor reviews. They attempted to increase my monthly bill, charge me $200, and make me sign a NEW 3 year contract when I moved into a new home. And when I informed them that THEY had in fact broken our contractual agreement and we would no longer be using their services- they continued to (without our knowledge or receiving a copy in the mail) bill us and also turned us over to a collections agency. Through all of this, they were nearly impossible to reach, at one point even telling my wife that they were "short staffed" and that was the reason they had neglected to properly get in touch with us. Poor form. read more

Original review.... Make sure to read the follow up at the end!!! The other negative reviews on here are all TRUE. I too was told by my salesman (i struggle to even call him that) that my contract was for 3 years. He wrote on my contract 36 months, but after the 36 months and NEVER one time being late on a payment, I am told that the REAL contract end time is 5 years and it's my fault for not reading the agreement and listening to my salesman and the written 36 months is only for billing not contract length. Their RETENTION department gets their quota by retaining customers with the position that "there is nothing we can do to help you, you signed the agreement" , so therefore you are retained!!! Having good credit and paying on time means nothing in today's lousy customer service world. Customer service is DEAD. Trying to maintain a family by reviewing expenses and making adjustments when needed is impossible when you are dealing with unethical companies and promised services that are NOT followed through on (response time - 45 seconds, really??? - i'm surprised they even say that with a straight face - it really is laughable). There has been several times there was NO response. There is no way to actually test their service since you have to wait for the system to be installed. Forget about wanting to add something later, they will want to charge you an enormous amount of money to do it ($250.00 for an extra keypad) which I did NOT do because that is just crazy so I instead, for the last 3 years, have just dealt with the one keypad only to find out I have to deal with it for another 2 years. I will tell everyone who will listen that this is the last company you need to do business with!!! I only hope that if my house gets broken into by a masked man holding a gun that i have an alternative means of getting help since the non-existant response time will NOT save my family if I am relying on Safe Touch to help. I could write more but I have to get back to work since I have another 2 years on my contract. UPDATE..... 7/14/16 Nicole reached out to me regarding my dissatisfaction with SafeTouch. She was very professional and came prepared with the upper management approval needed to completely RESOLVE my issue. I just want to send a big THANK YOU to Nicole for her help in this matter!!!! read more

WORST ALARM COMPANY! Do yourself a favor and stay far, far away from them! Sales reps deceive you about a 36 month contract and assure you the service is cancellable after the 36 months is complete. I too paid the 36 months in full just like the other reviews on here. I've had nothing but issues with my system as it beeps non-stop and had constant service calls and nothing is fixed or resolved. I finally called customer service to cancel and was informed that the "agreement" I signed was actually for 5 YEARS! I was lied to by the sales rep and now I am stuck with them for another 2 years of hell! What an awful way to do business!!!! Utterly regrettable! I wish someone would have warned me. read more

When I spoke with the sales rep via telephone we talked about 3 year contract, I guess I was to old school and naive took her for her word and signed what was put in front of me and POW here I am with a 5 year contract that is sure to hose me in the long run. The 45 seconds is after the control center gets notification, my alarm goes off for over a minute, before they contact me, they tell me it can tack a few extra seconds to make the connection, and this was the same no matter if land line or cell connection,, a lot can happen in one minute. The main battery had to be replaced earlier this year, the old one lasted 1.5 years read more

Ovoid at all costs. Won't return calls, adds fees, of course the auto renew feature, nobody to resolve disputes and they disable the system you have paid for. Very poor. read more

I have been a loyal customer of Safetouch for almost 10 years. I have even recommended new customers to them. However, as of today I will never trust my home with their security. Their claim for 45 seconds or less has never been consistent, but I was willing to overlook that. Today was the final straw. I have been unemployed for several months now and I have been attempting to cancel service for almost 2 months now. The first time I called I was told I had to mail in a letter or send a fax requesting the cancellation. I sent the fax on Oct 6th. October 17th I received a new bill. I called to verify that this was the final bill because I had cancelled. I was told that they had not received my fax and told me the number I had faxed it to did not belong to them. They gave me a different fax number to send it to. Upon faxing it to them I called to verify they had received it. At this time they informed me that their fax machine did not receive faxes from other fax machines only if they were sent from a computer. At this point I asked if it would be possible to come in the office and drop off a letter verifying my intentions to cancel service. At this point I drove 25 miles to their office to deliver a letter. After I turned in the letter to Ashley, the receptionist, I was told to disregard the bill and I left. On Friday, Nov. 14th I received another bill. Because it was after office hours I had to wait till today, Monday, Nov. 17th. When I called I was told that in order for the account to be closed I would need my wife to send the letter to them because she was the one who had opened the account. If Safetouch had informed me this when I had first tried to cancel I could have done this very easily and I would not be posting this right now. At this point I drove over to Safetouch's corporate office and tried explaining the situation to them. They informed me, once again, that they could not cancel and even told me that they had received the two previous faxes that I had sent. I once again pointed out that they should have at some point notified me that my wife needed to sign the request. At this point I was told that a message had been left on my voicemail. The problem is I don't have an answering machine. Ultimately, my decision to send my business elsewhere has little to do with the quality of service I received from them. My decision has everything to do with the way I was treated when I attempted to cancel. If a company doesn't want my business bad enough to be nice to me when I cancel, then they don't want me back when I am able to afford the service in the future. Even if they cost half as much as the competition I would refuse. read more

My God, please stay away from this company. They put paperwork in front of me for a 5 year contract and I made the mistake of signing it. Here's the problem: technology has changed dramatically over that term. Things like wireless cameras and cell phone backup technology are pretty standard these days. If you want to add anything, they rake you over the coals because they've got you locked in a long term contract. Want to add cellular backup? That'll be $200 for the "equipment" and an additional $13 per month. Yes, your read that right. Cellular backup is the foundation of most home security systems these days but not SafeTouch. Nope, they just use a good old fashioned landline for $30/month. Do yourself a favor and invest in one of the more customer-friendly companies like SimpliSafe. read more

Terrible service. I don't know how 9.65 dares to promote a company that lies. We just want our homes protected. I want to get out of my contract,extremely disappointed that businesses still treat people this way. Why do you need to lie to get a sale. You want run my credit and says it's a soft inquiry when Indeed its hard inquiry. Shame on you. Absolutely disgusted. read more

I was told if I sold my house the contract would be no longer. That is not the case, as I sold my house Dec2018 and I still have 1.3 yrs on the contract. My account is still being debited $37.05. I will never use this company again, and I also enjoy telling people my story. read more

This is company is an absolute joke. Their sales reps told my fiance it was a 3 year contract, yet she signed a 5 year contract. They offer zero willingness to work with making their customers happy, and the customer service representatives were more concerned about what is written in fine print of their contract, then the way their customers feel about their service. Their pricing is not competitive, and their equipment is overprice. STEER CLEAR of this company, you will eventually run into issues. read more

Here we are again. Another issue with this company. It seems like they only work with you for as long as you want to stay with them. I was out of my contract. I was month to month but yet they want to bill me six months and send to collection. They are horrible and a fraud. read more

Moved. When I wanted estimate to transfer, tried to overcharge to install and then threatened to keep charging me despite the fact that I already fulfilled 3-year contract discussed with salesman. Do not use safe touch. They are criminals read more

The actual security product is fairly good and easy to use, but they have terrible customer service and seem to be expensive compared to competitors, especially when using their mobile access. Also - they will not close out a contract even if you sold, moved and no longer own the home - they insist you pay the remaining months of your automatically-renewed contract. They expect to get paid for not providing service. For this reason, I would not recommend them. read more

I looked up their number today and found negative reviews which prompted me to log in and write about my experiences. I've had Safetouch for 4 years now and have only had to contact them about my system once. That was last evening about my battery going low after 4 years of use. The battery is in the mail with scheduled delivery tomorrow. GREAT service. I don't have all the bells and whistles others may have, but my system does exactly what I need it to do. My wife also had Safetouch in her business in Jacksonville and it worked like a charm and we had no problems in 6 or 7 years as a customer. Also, I called to complain about the "automatic renewal after 6 years unless you notify them in writing" deal. They immediately removed that requirement for me, no complaints, no getting mad. Everyone there has been absolutely helpful and friendly and knowledgeable. read more

The only reason I gave SafeTouch 2 stars is that the system has given me no problems and I've received fairly good service from them. If not for that I would have given them 1 star, only because that's the lowest rating available. SafeTouch is deceitful in sales and contract. My home was burglarized in February 2009 and of course I did the same thing most people do in that situation. I got a security system. The reason I chose SafeTouch was because they are locally owned and employ local people. The sales person told me that I could get free installation and a discount if I paid the entire 3 year monitoring contract up front, which I did. Sometime later I was on the phone with SafeTouch for some reason, I can't even remember why, and I asked when my 3 year contract expired. I was told that I was under a 4 year contract and that they didn't write 3 year contracts. Sometime after that I called to ask when my 4 year contract expired and they told me that I was under a 5 year contract. I thought it was odd, and that they were mistaken, but it didn't really matter because I had no intention of canceling monitoring. In fact, I had no intention to cancel monitoring until recently... ... I missed a couple of payments. This was due to my own neglect. The bills just got lost in the shuffle and I forgot to pay them. Then last week I got a call from a collection agency. I have been paying SafeTouch for 6 years, and I felt that they should have called to remind me rather than turn the account over to a collection agency. I have to say, I was pissed. I told the collection person that I wasn't even under contract with SafeTouch and that I would take care of it. I immediately sent SafeTouch a check for back payments and then called SafeTouch to cancel monitoring (it's now over 6 years since I signed the "3 year" agreement). I was told that I was under contract for another year because by not canceling when the 5 year contract expired that I was automatically renewed for another 2 years. Now SafeTouch can say what they will, and I've heard it, read it... "It's not our fault if you didn't read the contract... It was printed on the front page... Etc. and so on." And they are right. It's there if you read it. But the salespeople are just that. Salespeople. They are masters of unscrupulous tactics. They lower your guard while pretending to be your friend and take your wallet when you turn your back. They dissect us and use our best qualities against us. They exploit our inherent tendencies to be polite and to trust. They will feign interest and sympathy, they will pressure you, distract you from reading the contract and they will lie to you to get your money. They exploited the shock of having my home violated not 24 hours earlier, just to make a lousy commission. And SafeTouch is just as sleazy for including those terms in their contracts, knowing that most people won't realize what they're signing. Legal thievery. They don't give a damn about you, or how it will effect you. They just want as much of your money as they can get, any way they can get it. Can you imagine how many millions Lester has made just off of people who were unable to cancel because of that contract? Poor people, old people living on fixed incomes, people who may have lost their jobs and needed to cut back on spending, people who may have incurred medical expenses, people with children to feed. And you can bet that SafeTouch's salespeople are trained specifically in how to distract us if we start reading the contract. What questions to ask, what to look for around the house to start a conversation about to engage us, to keep us from discovering those terms. Terms that they should be required to fully disclose. While technically I signed under their terms, the fact is that I was lied to. SafeTouch can dress it up any way they want, but it was misleading and dishonest. I chose to put my trust in someone pretending to care about what had happened in my home just the day before, and I got taken. Does lying with my fingers crossed make it any less a lie? No. But if you can make a few bucks doing it, go for it. Hey, this is America, right? You're damn right it is. And I intend to use my First Amendment Rights. This, what I'm writing now, is just the start. I'm, going to write letters to newspapers, TV news, post on websites and social media. I'll tell everyone I know to tell everyone they know and so on. I will do everything in my power to get the word out so that others won't fall into the trap that I and so many others have fallen into. I'll be a one man sales force for Scott Alarm... Unless they screw people too. I'll find out and get back to you. But for now, as Lester's commercials always say... "I hate SafeTouch!" read more

Absolutely horrible. Customer service is clueless and oh so rude. We bought house with alarm already installed but not in use. Safe touch salesman assured us that they would not change our installer code. They did, which locked us out of our own system. System failed several test activations. Customer service claimed we were not activating system even though the local horn was blasting away. Customer service would not have manager call us. We ended up paying $700 lump sum to buy out contract. Then two years later started getting bills again. More rude customer service people and no call from manager Nicole. These are very bad people. read more

I have had Safe Touch for many years. I just upgraded to a new system. And I love it. If I leave the house and forget to arm the system allows have to do is open my app on my phone and arm it remotely. I know who is coming and going at all time with the instant notifications that I receive. The tech did not leave until I understood how to use my system. Customer service is always available and very helpful. read more

We have had Safe Touch for many many years, when the system is working, everything is great. When you have an issue, for example a hardware failure(batteries) that is covered under warranty, this is where this company fails. I just called in for a service call on a warranty item and the earliest date for repair is over two weeks out. They expect to get paid each month for support but give you a repair dates weeks out, less than stellar service response time.....Some would say very poor! Too bad there is not a lower rating than 1 star.... read more

I was having an issue with my alarm going off even when it wasn't armed. David P was my tech and he was able to go into my history and see where I armed and disarmed. He explained exactly what happened and now I know what not to do so that it doesn't happen again. David was knowledgeable and pleasant. Had my issue fixed in 15 minutes! Woo-hoo! read more

I have had a long relationship with Safe Touch; first by having them take over the monitoring of my existing alarm, then by upgrading that alarm to a cellular backup, and then, in April of 2017 I took the plunge and requested the installation of the top-of-the line NEO system. The reason I wanted the NEO was simple; I was tired of getting calls for false alarms and battery failures. Having to quickly decide whether to call the police and, regardless the decision, rush home from whatever I was doing had become extremely stressful and left my family and I anxious regarding out-of-town travel. A new, completely cellular system, with new batteries and, especially, the "Two-Way Communicator" seemed to be the worry-free solution. Boy, was I wrong. The "Two-Way Communicator" has never once worked as intended. Oh yes, the unit mechanically works. However, the installation placed it as far away from both of my keypads as it could possibly be, and placed it beside the alarm speaker! This, of course, results in the Safe Touch operators being unable to hear a thing and, in the case of a family member mistakenly setting off the alarm; the family member being unable to hear the "Communicator". This was acknowledged almost immediately after the initial install but now I'm told I signed off that it worked and will be responsible for service charges to have the issue corrected. After spending an entire lunch hour, the service supervisor still only agreed to waving the first hour's service charge. Yes, I signed that the speaker worked but my mistake was trusting that the Safe Touch installer/service technician actually knew what he was doing! In addition I have since learned that the smoke detectors, hardwired into my old system, had been disconnected WITHOUT NOTIFYING ME! They left my family vulnerable to fire without so much as a murmur despite being told that my existing sensors would be incorporated into the system! Never was I offered or told that fire protection was "additional" and even when it was determined that I wasn't being monitored for fire, I was told the smoke detectors would still activate the alarm. Nope, on checking closer, I see they have not been wired into the new system and are just hanging on my ceilings for looks. "Stay away from Safe Touch", is truth in advertising. Either that or hire a third party security consultant to oversee the installation. It is disgraceful that a company that claims to have the well-being of its customers as a priority will allow should haphazard work and then fight to avoid correcting it or even inspecting it to see if the customer's complaints are justified. read more

Safetouch is local, realizable with great prices. Before I was quoted any prices for a newly installed system, a professional sales associate met with me. I had a system installed without needing a phone line and full control from my iPhone. I love that I can upload pictures to my keypad and have it look like a picture frame rather then an eye sore! Highly recommended! read more

Great customer service! I recently had an issue with my alarm and the representative was very helpful and set an appointment in a very short amount of time. I have been a long standing customer and never had a issue with them. I would recommend them to anyone looking for a security system! read more

Called made an appointment. The sales person was over half an hour late. Agreed to services as well as pre paid for equipment. They were very fast at taking the money out but never called to schedule to install. Four days latter I call to get them to schedule install. I take time off to get the install done and they are late and one of them isn't even wearing a safe touch uniform. My current system has two keypads the one to replace doesn't have two only one. So the installer says he can add them at additional cost. Then he goes into the limitations of the recording features and suggests the inside camera not be set up to record. That's the whole point of having cameras to be able to record! I tell them to leave and they resist trying to defend their position so I insisted they leave. The start to leave and say that I will get a refund as requested. Call to cancel and get the refund processed at 815am. Then the sales rep calls to try to salvage the business. I tell them unless you can process my refund I have nothing to talk to you about. Still waiting to talk to someone about a refund. Git T. Already filed a BBB complaint. As well as called your company this morning to cancel and get a refund. Should be easy for you to figure out who I am. Refund my money as fast as your took it. More I wait the more I will go on as many social media platforms to make sure everyone understands what your company is about. read more

No stars for this company. We recently asked to cancel our contract and was told we were renewed for a 5 year contract or we will need to pay $600. Really?? What company can "muscle" you into staying with them. We have had other alarm service with a 2 YEAR contract. Cell phone contracts 2 years. So what makes Safe touch so special?? Well nothing to be exact. Horrible customer service and rude Supervisors who are mad that you want to end your contract. Lester Jackson, why hold on to the cooper's, you have other victims who are making you rich. If we are not satisfied why make us continue to pay you for it???????????? let us out of this ridiculous contract, please! 600.00 lost will not make you go hungry. But it will put a financial strain on our family. Please do the right thing. After I posted my complaint, I got a call from Nicole with Safetouch. I am impressed on how fast they responded (same day). We came to an agreement. Nicole Thank you for calling and helping me. I am very pleased with the outcome. read more

I have used Safetouch for a number of years. Equipment Is good quality, customer service is the BEST. They are very knowledgeable and I feel safe knowing that they are monitoring my home to keep my family and I safe. read more

I have been a subscriber of Safe Touch Security for two years now (since November of 2018). Originally we were under the impression that our contract was for 12 month periods, my wife called at the end of the year last year (2019) and tried to cancel the service, but was told we would have to pay the entire next year because our contract had "renewed" already. I called them today, about a month before the contract was supposed to renew, and was told that we are on a 5 YEAR CONTRACT at fifty dollars a month. This is the first my wife and I had heard of any five-year contract. When I asked if there was a fee to get out of it the rep let me know that we can cancel it but we will have to keep paying the bill. First of all, 50 dollars a month is ridiculously high for the BASIC/SUBPAR service we receive from them. Second of all, I wanted to cancel the contract in the first year, and still do but waited until now to try because of what they had told me last year. The system in my house does not even function correctly and never has. I have given up trying with them. In the first year, I had the system, the "brand new" tablet screen went completely blank. When did I call to let them know the rep told me to unplug it? but when it was installed, it was installed with a zip tie so it could not be unplugged without breaking it. The motion sensor in my living room goes off so much because of the ambient light that I cannot use it. If the police respond to unwarranted calls I can be fined so out of fear of constant false alarms I hardly utilize the system. With covid19 taking a massive amount out of my budget, I am trying to cut down on costs. Safe Touch is lying to people, getting them into ridiculously long contracts, and stealing from them. read more