The floors in the store were very dirty and needed deep cleaning. I am not sure why a manager would allow the floors to be that dirty. The inside of the store needs a renovation it's old and outdated. They had self checkout so they have changed some. I am not sure if I would recommend this location because this is not an acceptable level of sanitation for selling food. read more

This pound of ground beef should be reported to the health department. Some type of plastic in the ground beef. And it didn't smell like hamburger meat. It smelled like horses and plastic. No I'm not going to dig the receipt and wrapper out the trash for $10. You could've killed me! Or given me some type of illness! read more

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Safe is the best buck for your dollar 40 piece if chicken for $40 is the best and always hot and fresh coming up when I arrive and the Amish macaroni salad is the best read more

The short of this is my most recent customer experience was such that I can only give an overall 2.5 (I'm being nice and rounding up rather than down) and I will never patron this location again. To find out while, read below. I love supporting local businesses so I would frequent this location because it is the closest. I've had some not so good run-ins with food that I've purchased there (pre-packaged) and I don't purchase milk there because 2x the milk went bad in 3 days. This was my place to go for just about everything else, especially catfish nuggets. So on the food front, it's hit or miss but not really. I think it's consistent with everything except cookies and milk (for me). The bakery is on point but let me talk about the deli before I end it with service. The other day I went to the deli to get some lunch meets because I was extremely hungry and didn't want to purchase premade food from anywhere. When I get to the deli, there is a woman being helped by one young man. There's a youngish woman standing next to him and another young man in the back. Right after I walk up, another guy comes up with a cart complaining that he only got 7 pieces in his 8 piece. The woman tells the young man helping the woman to go to the front when he's done with what he's doing right now (not finished with the woman but finished putting the potato salad into the carton). She walks off to the CS counter and when the guy finishes putting the lid on, he walks away. The lady isn't done with her order yet. The other guy comes out the back and finishes working with her and there's 2 of us at that moment. Soon as he starts helping her, another woman comes up to place an order. He finishes with the woman and just walks away towards the break room. I thought maybe he needed to go to the bathroom. He comes back about 5-7 minutes later but only to grab something and he tells the guy trying to get his 8th piece of chicken he's running to the break room and he'll be back. What I didn't know was he was going on break and he was going to come back when he comes back. I'm still standing there because I didn't know he was actually taking a break because he didn't address me although I was there the longest at this point. Not knowing where he went or what was going on, I call the store. Once someone comes on the line, I ask if someone is going to work the deli and she tells me that dude went on break. My house will not spend anymore money at this location if any Safeway at all. I'm not against Safeway now, it's just that Giant and Aldi is closer than the next Safeway. How do you have 3 people in an area but only one person working at a time. If all 3 had addressed the people that was there, everyone would've been in and out and dude could've gone on his break. Maybe dude hadn't had a break yet but take care of the customers that are there and then go on break. I wouldn't be upset if I got there and there was no one working. I get it. They're understaffed and that station isn't manned right now but you don't remove someone while someone is waiting. Now I will say. Every time that I've encountered someone, they have been as polite and friendly as can be. Even the lady on the phone had a pleasant voice and mannerism. That was a poor execution of customer service. read more

There are never enough people to check you out at this location. We usually end up going to the Giant down the street, the Weiss in Accokeek, or even the Giant in Accokeek. What should be a quick 10-minute trip to the store can easily turn into a 30-minute trip because they are short-staffed. Even worse, because they are short-staffed at the registers, the self-checkout line usually has a line if you come at the wrong time of day (afternoons/early evenings). read more

We usually frequented another Safeway, however recently we noticed a change in the shopping center and how it was organized and decided to try it out. a late night ice cream run for my kids has changed my view as a very pleasant experience. It was easy to find everything, clean, pleasant employees and even on a busy holiday week like Thanksgiving. The employees went out of their way to help us find everything we needed. self-checkout if I desire with a helpful employee if you need assistance. I'll be trying out the pharmacy next, hopefully it is the same service. read more

I frequent this Safeway on a regular basis as it is on my way home from work. I zipped in for a few items, which included the dairy section. Now I understand that I may have been there before any restocking could occur (I noticed several skimpy areas in the store) but I noticed that the dairy section had several brands of butter that were expired that day, week, and waaaayyyyy expired (like a month ago)! I went through three brands of unsalted butter before I found one that had a sufficient shelf life. The lady next to me at the yogurt section was complaining about all of the expired yogurts. On my way out of the store, I spoke with a manager and notified him of the things needing attention in the dairy section. Do you know when I stopped in two days later the dairy section appeared to be restocked and neat....with the same expired butters still up front and ready for the unaware to purchase! It is not just isolated to the dairy section, but that is what I focused on today, but I think it is a shame to have to go to another Safeway way out that caters to "a more diverse clientele" to get quality items when that same quality should be available to me near my home in a "less diverse" area! read more

Safeway - Butter choice #1 on Tuesday OCTOBER 8th! - Grocery Near Me - Fort Washington, Maryland

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Last week I had the most respectful young man bring my groceries to my vehicle. He greeted me and we had a nice but short chat. He put my groceries into the basket in my front seat. The only time I had a good experience at the on line pick up. This week I had a lady that did not even greet me. she propped her basket with my groceries on top of my basket and when i waited for her to put them in basel she asked if I wanted her to dump them in. I said no and I proceeded to put them into my basket. she then abruptly left with no salutation also leaving my door open. I am disabled with back problems till surgery in 2 weeks. I got out of truck as fast as i could to call her back to tip her. she ignored me so i closed my door and yelled thank you and have a great day. she did not respond. I don't think this associate should be around people. I don't think she likes her job. I probably won't be back no matter how many coupons this store tries to entice me with. I had stopped going here two years ago and just this last two weeks I thought I would try again. But, I really don't want to have another encounter with this lady. so back to food lion I go. they are always respectful read more

On November 1, I left my cellphone at this location when I went to Starbucks at 10am. At 1pm, I realized my phone was missing and had my husband go back to the store to see if they had it. Emil in customer service said they have no phones. I went to the store myself at 3pm and went to customer service and Emile held up an old phone and said that's the only phone he had in the drawer. So I used my Apple Watch to ping my iPhone and I could HEAR my phone ringing from behind the counter. Although other customers heard my iPhone pinging, Emile, the store employee, pretended he could hear nothing as my phone rang & rang & rang in the drawer next to him. When I saw the manager, I stopped her and asked her to retrieve my phone because she too could hear my phone ringing. She then opened the drawer and handed me my phone. The manager then made excuses for her employee's behavior stating they have "no dedicated lost and found." I call that attempted THEFT and I reported the store to their corporate office. read more

I buy $6 subs and they never tell you everything it's on the sandwich also you don't know what kind of cheese you're getting. They seem to put the same cheese on all the sandwiches which is like white American cheese it seems even on the Italian sandwich it's supposed to have provolone... They don't even put swiss cheese on ham. On top of that when they give you a sandwich there's no meat. There's like two or three thin thin slices that stretch the whole sub it's a rip off read more

Safeway - Sad how little they give you. Next time I'm choosing Subway. - Grocery Near Me - Fort Washington, Maryland

One cashier, two self checkouts and glitches in their system today. What has Safeway done for the community by cutting back on employees? They are pushing away their regular customers for sure. read more

I just encountered my first racism at this location by the cashier. The person in front of me was an African American woman and the cashier was being pleasant to her and bagged her groceries with no issues. Now, when it was time for my groceries, there was no acknowledgment from the cashier, even though I had said "hello". From the moment it was my turn, the cashier decided she wasn't going to bag my groceries and purposely placed my bags and groceries on the belt for me to bag them. She was unaware that my husband was there and that he in fact is also African American. When my husband came over, she said hello to him and then realized we were together. Once we paid for our groceries, we noticed that she was pleasant to the person behind us who was also an African American and was clearly helping him bag his groceries. read more

1 start only because 0 stars is not an option. I walked in at 630 one morning, and it looked like the store was being taken over by a crime family. The reason I say that is because each employee looked at me as if I was interrupting a heist. Looking for a quick breakfast before work, I stopped at the Starbucks counter, and the young lady on her phone looked to be hiding behind a board so that no one could see her. Nothing that I liked was available, so I'll just grab some fruit and keep it moving. I grabbed a container of watermelon and went through self check out with no issue. On the way, I decided to grab a cube of watermelon only to find that the container was not secured and easily opened. Ignorant me still grabbed a cube and found that the watermelon was acidic. I had to dispose of the crewed watermelon back into the container and disguised it when I had a chance. A year ago, I decided never to return to this establishment and should have stuck with that decision. read more

DONT COME HERE LATE AT NIGHT. EVER! I really want to like this local grocery store! Been coming here for decades and even after a beautiful remodel, upgraded floral sections, deli and even a Starbucks, it hasn't changed the experience in the least. You'd expect more from the only grocery store in this well off neighborhood, but that's not the case. The customer service is badly managed, the staff isn't trained efficiently and it's always a long wait in line. A "quick run to the store" will always turn into a half hour waiting in line. Sad to say, but I wish this was a better shopping experience for Fort Washington. We need and deserve better read more

Safeway - 2 express lanes open at 10PM on a Friday night. Both lines are 10 people deep waiting. Where's the manager?!? - Grocery Near Me - Fort Washington, Maryland

They do whatever they want. One time recently, they closed at 11pm because the second shift didn't show up. They rushed me out...they meaning security. The lines are always very long. The self checkout machines are temperamental. The produce section is terrible. Nothing is fresh, all the fruit and vegetables are second rate. Good luck finding watermelons, pineapple or decent bananas. Don't buy the meat, it will turn in two days. And, the peers and cat calls from the butchers.....appalling. Just cut the meat, we are not at a bar. I'm also convinced they intentionally carry a limited amount of name brand items, in order to push their nasty store brand. They had no club crackers with the little elf, but tons of their yucky, bland lookalike crackers. No way. It's a sad grocery store indeed. People can say what they want but PGC especially in the Fort Wash, Accokeek, Waldorf area has mostly professionals with high incomes with many pockets of affluence throughout. We deserve better. We need a Safeway with fresh produce and prepared food like the ones in va......a Wegman's, Albertsons (shot out to LA), Publix's (Ga) or Whole Foods. This won't do. read more

On March 16th after a family affair we had a small get together at my brothers place. I ran into the store for a few things that we needed. The store was practically empty. I zipped down the isles and then made my way to the register. I was feeling tired so I went to a cashier and boy am I glad I did. Out of all the Safeway(s) in the area this is the first time that checkout was 100%. I approached the young lady named Wendy she said hello and did you find everything okay. She quickly checked me out even put my bags in the cart as they were filled with drinks. WOW! I paid and for the first time a cashier asked me do you play monopoly. I said you are the first cashier to ask me that. She smiled and told me to have a good night. Amazing, simply amazing. Wendy is top notch. Retail is tough - I was in the industry a few years ago. I looked for CS representatives like Wendy. They were hard to come by. Thank you Wendy for the greatest experience ever at a Safeway in the DC, MD and VA area. You're BRILLIANT and I hope your supervisors see this! read more

Terrible!!! Always understaffed and low grade of food. The Fort Washington area is not well represented when it comes to grocery options. Not to pick on Safeway ( which is terrible ), upper management for these chains have no idea how much money they are losing. It's sad but I drive past this store to go to Alexandria to shop at Whole Foods. I wish our county could attract a better quality of stores so Safeway and Giant could up there game when it comes to quality and service. Look at wegmans in Woodmore they stay busy. So if you come to our area we will buy. But Safeway and Giant will continue their poor service in our area because we continue to stand in the two lines that are open for 20 minutes at a time for beef that will be expired by the time you get h read more

This store needs to hire someone to keep up with the inventory and monitor whether workers are doing their job. Dairy is always " getting more tomorrow". This store is the only store I encounter dairy products that expire in 2 or 3 days. The bakery's store baked section is still empty at 11am because items are always "in the oven". On one visit there were NO shopping carts. The cashier had to call a stock person to empty a cart filled with returns to give it to me. There is NEVER anyone in customer service. I don't know if these problems are because of poor management, but I was really fed up today when 4 of 5 items I wanted to purchase were out and are supposed to be in this evening or tomorrow. I guess I should spend two days waiting for items that will never come. read more

Came in at 11:43pm automatic doors were closed store says it closes at 12:00 am. Was trying to get milk and medicine for my child. Closing managers should do better than that.!!! read more

They need to staff this store! I am here at least once a week on the way home between 2-4pm and only 2 lanes are open... not to mention the self check out is constantly crashing! This is infuriating that I have to waste an extra 15-20 minutes or more waiting in a damn line. 7 lanes. 2 open. Self check out maybe 1 actually works. I will also be complaining to corporate about this. What an absolute joke of a grocery store. read more

I moved into Fort Washington about 8 months ago, and really loved the convenient location of this Safeway, however the things the other reviewers have said are 100% on point. The lines are always limited to just a few, and even when self-checkout is open, it's rare to find someone there to help when the machine inevitably freaks out. Even when there is someone there, they are often busy chatting with other workers, so you still have to track them done and get their attention. I tried going late night once (11pm) and the only woman working looked so annoyed I was there, I felt uncomfortable The food is often expired which is really disappointing. The produce is picked over pretty badly and often doesn't last long, and things like cheese are often expired by months. I want to love this store, but as mentioned below a quick trip becomes 30 minutes at minimum. Also - I realize the Starbucks inside may not be Safeway's responsibility, but I was almost mowed down int he parking lot by an aggressive young woman driver, who glared at me acting annoyed that I was walking (not in the middle mind you). She then proceeded to park and get out...in her uniform!! While I never condone mowing down innocent pedestrians, it's just plain stupid to do so in your place of employment, wearing your uniform. You represent the brand, try and have some respect and hospitality. read more

Well, I like this store. I shopped here even when the Bryans Road Safeway was open since that store was a such a disaster and I lived only a mile away! I dropped my wallet once on the way out and a Good Samaritan turned it in with my cash still inside. Other than the carts needing wheel repairs, I think its a OK store with very friendly staff and shelves are stocked... read more

Sorry but I have lived in the area for over 30 years and this Safeway is poorly run to say the least. They are frequently out of staples like bread or eggs during the holidays. They changed owners in 2016 and I looked for improvement. Nope no such luck. In early May 2017 on a Thursday at approx 3pm I ran in to purchase some flowers. When I reached the cashier the line was midway down the isle. I then went to customer service and was immediately advised 'I am off duty". I asked can you call the supervisor for me? She said she was one of the 3 cashiers. So I approached her to complain she said she didn't have anyone. I said how about the self check out? She said it's broke. I was in line for almost an hour......... The checkers I know are great, it's management or lack there of. read more

Ordered a simple cake for my daughter's birthday party earlier this week for pick up today at 3 PM. The birthday is tomorrow. They called me half an hour ago saying they couldn't make the cake because the decorator is out sick today. No excuse. All other places require at least 48 hours on weekends to make another cake. They should've had a back up because now I'm scrambling to get a cake for a birthday party in 24 hours. Unacceptable. Management take note. You need to do better. Will never come back here again for any bakery needs. read more

This place used to be awesome. Now they have way too many rude people working there. I just listened to a worker scream/sing all the way down an aisle. Then i get in line and the cashier never acknowledges my presence. I greet him and he mumbled something under his breath when i was leaving i bid him farewell, same thing. I expect atleast cordial service. The cashiers certainly know how to talk because they were all talking to one another. I will give them two stars because they are clean and well stocked read more

This store has a very low rating BEFORE COVID! The customer service is NON existent except from a couple of people (I wish I knew their names)...went to the deli last night to be greeted by a gentleman who was MISERABLE..he was wrapping salads for the next day (about 15 trays) and after getting his attention he says let me finish wrapping these and then I'll help you. WHAT?????? I kindly waited and he then says what did you want? Huh??? You mean "thanks for waiting while I deal with this inanimate object and ignore you the paying customer!! Over this store ... read more

The Safeway in Fort Washington is selling Roasted Chickens that are not fully cooked! The skin varies from a cooked brown to a pale uncooked look. Parts of the meat inside ranges from done to pink or red. This is unexceptable, especially since their roasted chicken use to be very good. read more

Horrible conditions and why would you try to sell this to consumers. This store is on a constant decline. It is very hard to get help in the store at the front counter, they will watch you and walk by, it is about a 30 min transaction just at the front counter. read more

Safeway - Horrible conditions and why would you offer this to consumers Safeway Fort Washington, Md - Grocery Near Me - Fort Washington, Maryland

If I could give this place negative stars I would. Produce is always bad. Today the shelf was full of bread/wraps that expired over 30 days ago. They should shut down this store. With such high incomes in this area, we deserve more and need a decent store. Trader Joe's, Whole Foods, Harris Teeter... All I can say is that I hate this Safeway. read more

This was our go-to grocery store when we lived in Fort Washington. The selection was great, good quality (though every now and then you'd have soon-to-expire items stocked, but you should be checking that every time anyway), and the staff was always helpful. I have read reviews about the long lines but I came here 1-2 times per week for over a year and almost never had to wait more than 5 minutes in line or self-checkout. read more

This store is suppose to be 24 hours and they decide to close for the night without posting anything on their doors. They wasting my time checking both doors. The person answered the phone so rude and didn't even apologize for the inconvenience. read more

I called the customer service because I left something, and when an agent is on the line she turned down the line, so rude, worst customer service. read more

Man this is the worst Safeway that I've been to yet. Customer service is just terrible. Self checkout was shut down because there was nobody in the area to approve or help when the things had a problem. Then some girl waddles over and just clears all the problems and waddles away to talk to someone. Didn't check what was wrong or anything. I had one thing and I was stuck at self checkout for 15 minutes. read more

This Safeway is ALWAYS empty! Ive never experienced this at any other grocery store in Mo and Ho Counties.... Banana stand completely empty, certain meats completely missing. Too many things on shelves are gone! Too many empty shelving!! What kind of grocery store is that? Other than the missing goods, the store is very attractive and nice and the workers are friendly. But the point of me going to the store is not to take pics or socialize..... ITS TO BUY FOOD.... to Chrls county I go *womp womp womp* read more

I have been a patron of this store since moving here in 2001. I've seen it go from bad to better and back to bad again. The cashiers are very friendly and I get great customer service. The biggest complaint I have is the amount of expired foods that are on the shelves. I had purchased a couple of trail mixes. After getting home and opening it (the smell was awful), I realized both had expired (by at least 10 months). I took the unopened one back and got a new one. I was appalled to see the employee put the expired trail mix back on the shelf to be sold again. There are yogurts on the shelf that are expired (a day or two I can understand), but when it's months overdue that is ridiculous. I dropped my guard the other day and accidentally bought a Salsa that had expired in 2013. If you shop here, check the expiration dates on EVERYTHING!! read more

I've grown up with this Safeway and it's definitely gotten better over the years. I definitely appreciate that the quality of the goods and produce has increased. You still do have to be carefuly of produce on certain days, find out which days they restock as I've seen overdue items on the shelves. Glad that they implemented the self checkout lines. I frequent this location. read more

Horrible... Need more than one register open and I guess waiting 15 minutes for coffee is par for the course

Cashier Mirekel is very rude. She was texting in between transactions and we the customers had to wait while this heffa completed Rach text before she completed a transaction. She didn't speak, she didn't want to give me my total as she look at the screen waiting on me to give her my money. So we had a couple of second standoff until she told me my total. She asked if I played monopoly ands gave me my change. The rude ass didn't say Thank.you. so I told her about her rude funky stank ass attitude. I.bet if her ass was in Va. She would probably smile from here to the moon. But we have to treat folks that look like us like shit. I usually don't do this but I'm calling corporate in her funky ass. read more

People are very friendly and helpful. Lines are always long, never enough staff to check out shoppers. Can spend 30-40 minutes in line. Self check machines break down repeatedly, very frustrating to use. Prices higher than comparable stores in Waldorf or Akexandria. Overall, I avoid this place though it is 5 minutes from ne. I feel sorry for the staff. read more

Ugh I really don't like this Safeway but they can get you what you need if your looking for something specific. The cashiers are nice and there is a Starbuck's inside along with a cleaners. I also like that they don't move stuff around. Everything is always on the same aisle it was last week. read more