Safeway Moving Systems handled my long distance move from Fort Lauderdale and I couldn't be happier with how it went. The quote I got was fair and ended up matching the final cost. The crew showed up right on time, worked fast, and packed everything carefully. Communication was clear throughout the whole process and they kept me updated until my stuff arrived. Everything came in perfect condition and there were no surprise charges or delays. After a few stressful experiences with other movers, this was honestly a relief. I'd definitely use Safeway again and recommend them to anyone planning a long distance move. read more

This company is utterly irresponsible and rude. No one ever picks up the phone, returns calls, or knows what is going on. I moved across country, I couldn't get through to anyone to see where my stuff was, and it's been 2 months of leaving voicemails to no avail. When I finally got a hold of someone they blamed me. Finally I talked to someone who admitted they had no idea where my shipment was. So they lost it, and ignored my calls. Jay, the dude who initially gave me a quotation and promised it'd been taken care, ignored and avoided me on purpose, and when he accidentally picked up the phone, he denied he was ever involved in my transaction, SCAM, accompanied by incompetence. read more

I do not recommend Safeway Moving. I was assured by Eric Finger that my belongings would arrive within 5-14 days. Instead, they took 29 days to reach me -- more than double the latest estimate. During that time, communication was almost nonexistent and extremely frustrating. I was repeatedly given inaccurate information about the location of my items: first in New Jersey, then Texas, then Nevada, despite the move being from the San Francisco Bay Area to Denver. None of this made logistical sense, and the company provided no real explanations. After complaining repeatedly on social media, I was connected with Brianna. While she made promises to follow up, she did not call back when she said she would, and communication continued to fall flat. When the delivery finally arrived after 29 days, the driver handled my belongings carelessly -- I watched him drop a bookcase, resulting in significant damage. Overall, Safeway Moving caused about $2,400 in damage to my items. My insurance company is now pursuing them because Safeway will no longer respond to me directly. They did offer a $450 discount, but that is extremely insufficient for a move that cost me nearly $10,000 and caused weeks of stress and damage. Poor communication, missed delivery timelines, careless handling, and lack of accountability make this company a choice I strongly do not recommend. They also have other non accredited BBB profiles, this company is actually based in Florida but this is the profile they sent me to try to prove they were legitimate. read more

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Horrible customer service. The 3rd party moving company they used ransacked my possessions, stole some, and tossed my boxes around. After they con you and get your deposit, Safeway holds your possessions hostage and takes their time delivering your things. DON'T, UNDER ANY CIRCUMSTANCES, USE THESE PEOPLE TO GET YOUR HOUSEHOLD GOODS TRANSPORTED. YOU WILL REGRET IT. read more

As a veteran and retiree, I value honesty, professionalism, and clear communication. Unfortunately, my experience with Safeway Moving did not meet those expectations. I chose Safeway Moving largely because of its strong Google rating. After my move, I reviewed customer feedback on Yelp and the BBB and found that many of the reviews and complaints there were more consistent with my own experience. I encourage anyone considering this company to read reviews from multiple sources before making a decision. PRICE My initial quote was approximately $7,500. Two days before my move, I received a call from Alexis to review the final inventory, and the estimate increased to about $14,000. After discussing the inventory and removing some items, I was told the total would be closer to $11,000. Because we had already paid a $2,000 deposit and needed to vacate our home within a few days, we felt we had limited options. On moving day, the total increased again to just under $14,000. The explanation given was that my plastic storage totes were categorized as larger than originally estimated. However, I had provided the actual tote capacities (18-gallon, 27-gallon, and 40-gallon) during the quoting process. My final cost was approximately 85% higher than the original quote. SERVICE The moving crew's professionalism fell well below my expectations. Packing materials, food containers, and drink containers were left throughout the house. I was particularly concerned about how some furniture and belongings were handled during the move. As one example, I observed a large aluminum fire pit being dragged by a single worker rather than carried, despite multiple crew members being available to assist. Based on what I witnessed, I did not feel my property was treated with appropriate care. DAMAGE 10 items arrived damaged or completely broken. This was especially disappointing because I paid an additional $700 for packing services that was added on moving day, and I expected better protection of my belongings. CUSTOMER SERVICE When my wife raised concerns, she was told that a supervisor would contact us. More than a month later, we have not received that call. Before posting this review, I also contacted the company by email in an effort to resolve these issues directly but received no response. This review reflects my personal experience with Safeway Moving. read more

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This guys are brokers using scammers moving companies all over usa Ashley Movers are the biggest scammers on this industry George Be aware Book directly with a moving company if you decide to use one Not recommended Do it yourself read more

They tricked and deceived me every step of the way. Quoted $6k and in order to get my stuff, I Had to Pay $11k to get it back. No communication in route. Took double the quoted time to arrive. Everything that could be broken was broken and they would not haul away the broken stuff that was not useful anymore. read more

Jay Cummings is a liar and a thief. The entire company are liars and thieves. They lost a $5000 set of golf clubs that they weren't supposed to take out of my garage and are now claiming they were not on the inventory list so they are not responsible. I called him in less than a couple of hours and let them know they took things they weren't supposed to. Don't believe any of the reviews as they are all BS! They hire kids off of craigslist to unpack your belongings wherever you might be in the country. The company is a complete joke. Owners will not respond an impossible to get a manager on the phone. Liars and thieves. Pure scum! Would spit on them if I saw them in the street. read more

Safeway advertises UMIS moving insurance. UMIS says they are "partnered with UMIS". UMIS is on Safeways website. UMIS, outside of this, is almost entirely invisible online, so I write my review of UMIS here. I tried emailing hem first. RUN. Here is the email i sent to them below, which did no good. Here is how this went March 2nd, 2026: I was told by Ryan and Gary at Midland Van Lines I could purchase more insurance for my move of my deceased fathers things, and that they'd have someone contact me. Kayla from UMIS left me a voice message at 12:42pm on March 2 saying United is "partnered with perfectly fast moving (Midland) for your move from Wi to CA. We went ahead and sent out a full value replacement of moving insurance...please give me a call" I called Kayla back at 2:19pm and told her that I had antiques worth about $35,000 and asked "comparing United insurance to shipping UPS, how much ballpark that would cost? Is that like $10,000 or $1000? Kayla told me "ballpark about $1000." Kayla said she would only need the appraisals and photos of each item to insure them. Kayla said she was leaving work at 3pm EST but would be on email until midnight and had sent me an email already with the items Midland had informed her I was shipping and where I could ad these $35,000+ items to my $1500 move. I could do it all online. UMIS/Kayla knew the value of the antiques that I was wanting to insure at 2:20pm. UMIS/Kayla ALSO knew hours before that, that the total value of the other items I was shipping was less than $1500. Kayla never even hinted that $35K in antiques would be a problem IN ANY WAY to insure as long as I had appraisals and photos. I then spoke to Donna at Midland and I mentioned that maybe I should double check with a UMIS supervisor that they can insure these pre -1900 antiques. Donna said she would check with United on my antique items being pre 1900 fragile. Donna called me back at 4:31pm to say that she had spoken to Caitlin at UMIS and Caitlin said yes, they can for insure them "for sure". I had worked very hard to leave where I was in Northern Wisconsin with my beloved old uncle, to get back to pick up the items from the appraiser, to repackage them , take photos of them all, and then call Donna (as instructed) to text Caitlin for Caitlin to call me at 7:15pm CST. I could not reach Donna. In the mean time I emailed Kayla as the clock was ticking. Kayla called me. I asked Kayla if I should do it online or if she should do it, she said, "I will do it for you" I gave Kayla the first item and she said, "we can't insure an item of that value" Kayla NOW, 12 minutes before the deadline, NOW informs me that "the value of the special items to be insured can only be 20% of the total move." This Is a VERY SIMPLE phrase. And yet, NO ONE thought to say it at ANY point that my move would have to be $175,000.00 move to qualify for $35K in specialty insurance?!?!? And Caitlyn says, "well, you didn't tell us from the start that the total value of your antiques was more than 20% of the move" So I began to lose patience, "It's MY fault that I do not know how you write your policies?!" (something to that effect) Then Kaitlyn chose to double down "IT'S INDUSTRY STANDARD. EVERY SINGLE INSURANCE COMPANY DOES IT THIS WAY!...". And so I matched or exceeded her 'enthusiasm' and said something like - THAT is NOT the point. The POINT is THAT NO ONE TOLD ME! I'm not in your industry. You are." She then chose to solve this by just talking louder and snippier over me repeating what she had already said .... I said, CAITLYN!..!... CAITLYN!!!...(she finally stopped talking over me)..."this is how you are going to handle this? to blame ME for not knowing how you write policies and just talk over me???" And She chose to lecture me and just keep talking basically repeating herself even tho I was asking her to STOP TALKING AT ME. So I hung up. RUN away! They are BRUTAL. read more

We are having a similar experience like everyone else...Thought we did appropriate research on google only to realize those reviews are likely fake.. Got our stuff picked up on Sept 15, 2025 in Ohio and was told it would be 3-10 days for delivery to Port Saint Lucie Florida... It has now been 20 days and counting.. Our stuff is in a NJ warehouse and no one from Safeway can tell us when it will be delivered..They never return your calls and can't get any idea on when our stuff might show up.. Gonna file complaints everywhere but feeling pretty hopeless at the moment.. Don't use this company read more

The initial call rushes you through an estimate using a low number of boxes and a lot of promises which leaves you with a very positive impression along with a low quote. Even military run was mentioned. Other than a bar code sticker on every box that is checked in and checked out in the moving process, that fact was not apparent. Not from a personnel standpoint, that's for sure. We were moving from the Austin TX area to the Willamette Valley in Oregon. it took a ridiculous amount of time to get our goods out of the Dallas/FT Worth warehouse. We emailed in mid-June that we'd be ready for our goods July 1 but didn't receive our goods until the 3rd week of August. Very, Very poor communication during this period. I'd talk with an employee one week and they'd be gone the next. No one picks up the work from the person who left. Now even our rep is gone and I 'm trying to find a way to submit a claim; I've contacted everyone with whom I had contact information throughout the process; no response and of course there's a deadline for this process. The folks who touch your furniture are good and respectful, Safeway support is non-existent. I've now read other Safeway reviews that mirror our experience. I looked and don't recall seeing those when we started the process of interviewing movers. It appears there has been a recent change in MGT/Ownership so we may have hit a time when organizational decline really impacted service ... or they booked too much business using the low quotes it's surely not a well run moving company read more

I am ex military and several US major company employee who moved 19th times. I picked Safeway for my move from AZ to NH. I should not have. THE WORST moving experience of all 19 moves. Great up front estimate/sales/comms. But then, kept jockeying pack/pickup dates on me (said they were overbooked)...supposed to be a door to door across country--but they couldn't find a 18 wheeler (I was taking whole truck). So we kept asking when are you showing as we'd sold our house and had to get out. With 1 hr notice one day, they tell us the packers/driver will be there. They showed up at 3 pm (for a whole 18 wheeler load). But wait, it gets better-they show up with two small trucks and they pack/load until they fill both at 1130 at night--and then say they'd have to come back tomorrow. Yikes...No comms all day--they finally show up about 7 PM the next day after we've been calling all contacts we can). No bar codes stickers, half the stuff no tags--but "i listed it on the inventory"...double, triple handling our stuff. So we sell house, and we move--Husband already at new location--they keep asking can we deliver quickly--Oh Yea you can. But again, no comms. Then we get a call and say, we're going to have to use small trucks--we can't get down your driveway. Know that the original contracting-they used Google earth and said THEY COULD get down our driveway. We told them thats more handling of our stuff and they needed to at least come look. A day or so later (no comms with estimated date of delivery), the driver calls and said I'll be there to look at your driveway. OK, except he gets there at 9PM at night--rural town, pitch black, doesn't try the road, says he's only got a few mins to talk, but immediately says he can't get in the driveway--he had not even walked to it by that time. So uncharge for delivery in small truck. Next day, they show up in a U HAUL truck with his 18 wheeler over 30 mins away...took them three trips!. I can say the local unload crew was fantastics, sympathetic and busted their hump. The driver did nothing except collect moving blankets the packers wrapped furniture in. The worst driver I have ever experienced--thats when we learned he wasn't Safeway even--they had submitted out our load! So at least 4 touching our load on a door to door taking the whole 18 wheeler! Some damage--we're not done unpacking yet. My research had shown good reviews, veteran owned etc etc. I guess my research failed--because WORST comms, WORST service, UPcharge, WORST driver in 19 moves (and that includes many military moves). Their website, up front etc was excellent. Their service was terrible except for the local unload crew in New Hampshire. My reccomendation--AVOID. read more

The Safeway pick up movers are not honest. They told us that the Wardrobe box was 23 cubic fit and total volume was 800 cubic feet. They asked $1200 more, but we paid $650 more after negotiation. When our stuff arrived at our new house, we found that the wardrobe box was actually $13 cubic feet. The pickup movers were liars. read more

Safeway Moving Systems - Movers Near Me

Do NOT use this company NO matter what. They will do the impossible including harassing you to sign with them THEN They will promise u that ur stuff will get delivered in 3-5 days (different employees) THEN Deliver ur stuff 3 weeks later pretending bad weather conditions THEN Move ur stuff from a small truck (where ur stuff was fitting) to a HUGE one, only to pretend that now they need a smaller truck as the big one doesnt fit where you live and get rip you off. I never had any issue with any moving company (7 moves) but this one I did. Definetely not recommending to anyone around me. read more

Avoid Safeway Moving at all costs. This was one of the most frustrating and unprofessional service experiences I've ever had. Customer service was shockingly rude and dismissive. Representatives named Ricky and Karen were condescending, unhelpful, and completely uninterested in resolving concerns. Every interaction felt combative. There was zero empathy and zero accountability. Once they had my money, the tone shifted to "not our problem." I requested a delivery date. Instead, I was given a 21-day delivery window. Three weeks. That is not reasonable -- it is unacceptable. My personal belongings were effectively held hostage while I was left without my furniture and basic necessities. No updates. No proactive communication. No effort to accommodate. Just silence and excuses. When my belongings finally arrived, Safeway sent one single person to unload an entire three-bedroom truck. One person to handle what clearly required a crew. It was inefficient, exhausting to watch, and completely unprofessional. Again -- no apology. No acknowledgment of the absurdity of the situation. At every step, the only thing that seemed to matter was payment. The customer experience was clearly secondary -- if considered at all. Moving is stressful enough. A moving company's job is to provide reliability, communication, and professionalism. Safeway Moving delivered none of those things. If you value your time, your belongings, or your sanity -- look elsewhere. read more

Don't ever use this company. I can't even give them a star! When they quote price, they make you sign a contract and don't document exactly what you say and try to add additional items when they call a week before you're ready to move! For instance, you'll tell them you have a king size bed and they'll put "king bed (mattress only." When they call prior to your move, they'll say you need addition square footage because you didn't say you had a bed. They tried to charge me an additional 2K. I called my credit card company and got refunded. DON'T use them, you'll regret it!!! The other ratings are correct - zero stars!!!! read more

Review for Safeway Moving (Richard) - Albuquerque to Fort Worth Move Bait-and-switch, hidden fees, and pure stress from start to finish. Richard at Safeway Moving ignored my detailed, itemized list and the Google photo album I sent him, then gave me a lowball quote of $3,422 just to secure the job. On moving day, that quote was thrown out the window, and I was hit with a 49% upcharge--forced to pay $5,107 total. One of the two movers spent nearly four hours sitting on his iPad instead of working, yet I was still billed for those hours. It became clear I was being charged during the time it took for them to "recalculate" and corner me with a new price. When I pushed back, I was told that unless I agreed to pay the inflated price, about 25% of my belongings wouldn't be moved. That is not a moving service--that is extortion under duress. I had no choice but to pay, just to ensure my property arrived in Fort Worth. This was never "full service." It was a trap. If you want honesty, transparency, or a company that honors its quote, avoid Safeway Moving and Richard at all costs. read more

Please read before booking! This company operates more like a moving broker than an actual moving company. Brokers don't own trucks, don't employ the movers, and often sell your job to another company -- which explains why the contract feels so concerning. Here's what stood out: 1) Extremely low liability for damaged items. They aren't responsible for fragile items unless they pack them. My family learned this the hard way (see photos). 2) You pay 90% before delivery. They require 40% upfront and another 50% at pickup -- meaning you've paid almost everything before your belongings even arrive. 3) They can legally hold your belongings. The contract allows them to keep -- and even auction -- your items until you pay any charges they claim. 4) Delivery dates are meaningless. Verbal promises don't count. The delivery window can be up to 6 weeks not including storage time, weather delays, or other exceptions. Even the "premium service" (which costs extra) only guarantees dates if both sides agree in writing. 5) They can use subcontractors without telling you. Your belongings may pass through multiple unknown hands, making accountability and claims much harder. 6) They take no responsibility for damaged electronics period 7) They can change your estimate on the spot; the classic bait‑and‑switch tactic And this doesn't even cover what happens if you try to pursue anything legally -- that's a whole separate nightmare. Please think twice (and then a third time) before choosing this company. Read the contract carefully, or have a lawyer or AI review it. My family's experience was awful, and I hope this helps someone avoid the same situation. read more

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My wife did research online but it sounds like the Google reviews are inaccurate. These one star reviews on Yelp are much more reflective of what we experienced. We moved from WA to AR and we gave them the exact date that we would arrive at our new home. We were told that the items would arrive within a few days of our arrival, but we didn't receive our items until 2 weeks later. During those 2 weeks we had zero updates provided to us. They wouldn't/couldn't tell us where our items were at any time during the two weeks. It became clear that they are a broker, not the actual mover (and we specifically asked about this). They move your items into a truck and then store them until they find someone who will drive them to the new destination at the rate they are willing to offer. When we finally were able to speak to someone our promised delivery date went from max of 14 days to 21. They stated "you moved 2000 miles away"....uh, yeah, we gave you the address when we booked and it didn't change. Would NEVER use this company again. Some of our items weren't delivered and some items were damaged. We watched them take the items off the truck and they clearly don't care about how it's handled. The delivery crew were borderline rude - i hope it's not because we are a queer couple but I did get that vibe. If we had it to do over again we would have paid someone to load the items into a U-Haul and drove it ourselves. Don't book them - they have great sales people on the front end that tell a great story ("we have special picture and tool boxes"...they don't) but once your stuff is gone they completely ghost you. read more

DO NOT DO BUSINESS WITH THESE PEOPLE. Look at all the 1 star reviews. They overcharged my mom, the drivers threatemed them, the movers broke antiques. We tried to handle this so civil way and work with customer service but no one from customer services consistently responded to us. We had a new person every single time and literally couldn't get responses to any emails from the people that we did communicate with. I even reached out to the CEO on LinkedIn and got nothing. This is elderly abuse at its best. I don't know how this company is in business other than the marketing slapped all over its website saying it's best in class and it's worse in class. read more

BUYERS BEWARE! Make sure you read the fine print because they will nickel and dime the hell out of you and then ghost you completely when you submit a claim. The experience was honestly terrible from the start. I coordinated the move with Udi Avni who originally quoted the move from Maryland to Texas at $3,950.00 for a 1 bedroom apartment. By the end of the move I ended up paying $5,246.96. They literally take a measuring wheel from their truck to the apartment and charge you an extra $70.00 per 50 feet that the movers have to walk as well as an extra $75.00 elevator charge. On top of that, Udi had the wrong date listed for the pick up so the movers came a day early and I had to take off work. Lastly, when they came to drop off my stuff in Texas, a computer desk was broken in two pieces. I've been reaching out to the Texas moving coordinator, Jaime Fries, for weeks now and she's completely ignoring me on this issue. The lack of communication and professionalism with this company is baffling. I recommend avoiding them at all costs. read more

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NEVER HIRE THIS COMPANY TO MOVE! THEY ARE SCAMMERS! Broker Company (Swift Shift Van Line) will quote you a price based on information you provide. They broker move out to Safeway LLC and they DEMAND additional money when they have part of your possessions loaded on truck. They will hold your possessions hostage until you pay them the ADDITIONAL MONEY. They will damage your items then make it impossible to file a claim. How they have been allowed to retain a license as a transport carrier is ridiculous. DO NOT HIRE, RUN & SPREAD THE WORD - SCAMMERS read more

Order #18826 - Interstate move from Florida to Missouri (Pickup: February 19, 2026) I hired Safeway Moving for my household goods, and my experience was far below expectations. * Severe Delays: My shipment was quoted over the phone by Senior Certified Moving Consultant Andrew Sinclair as "in my experience it should take 4 days," but it actually took 13 days to arrive. My personal vehicles, shipped by a different company, arrived in 4 days. GPS tracking shows my shipment remained in Florida for 11 days, forcing my family--including a toddler--to pay for additional hotel nights * Arbitrary Volume Charges: During pickup, items were evaluated inconsistently, significantly increasing costs. For example, a small standing desk was treated as equivalent to a large, heavy wooden desk, and the assessment could not be adjusted on their device. Had this process been disclosed in advance, I could have disassembled items to reduce volume and cost. * Unprofessional Conduct & Lack of Response: Andrew Sinclair, who stated he would be my point of contact, stopped responding once concerns were raised. When I called for an update, I was told by Jonathan that, "We have 30 days to get it to you." I was also informed that supervisors do not speak with customers by phone. A follow-up email to said Supervisors and a LinkedIn message to President Boris Svirsky went unanswered. * Discount Not Applied: A promised First Responder discount shown on the Bill of Lading was not properly applied to the final balance. * Property Damage & Smoke Odor: Several items arrived damaged, and there was a strong smoke odor upon delivery, requiring us to keep windows open in near-freezing temperatures. * Forced Abandonment: Due to a sudden $1,900 price increase and no walkthrough available before the move, I was forced to leave behind approximately $1,200 worth of furniture to stay within budget. If you are considering this company, ensure that all terms are clearly documented in writing. Be aware that Safeway does not handle the full move directly and may subcontract delivery to a third party as they did in my case. My goods were loaded and unloaded multiple times before delivery. I advised the company by email a week before posting this review. There was no response. Overall, the experience was stressful, costly, and poorly managed. Communication and accountability were virtually nonexistent. I cannot recommend Safeway Moving and would strongly caution others before using their services. read more

DO NOT USE - WARNING TO THOSE CONSIDERING THIS COMPANY. They have refused or are unable to tell me where my things are after I chose them as my moving company. They are illegally holding my things but refuse to provide me with any details. This company is a complete SCAM and once they have your items, it is a NIGHTMARE dealing with anyone in their "customer service" team. STAY AWAY. I knew I should have spent a bit more money and gone with a much better-reviewed company. Now I am filing a lawsuit against this sh***y one. Don't make my mistake. read more

I've heard the old adage "if it sounds too good to be true...". Using Safeway proved to be exactly that. Quick back story, moving storage from one state to another, it had been 14+ years since we put in storage. So we discusssed how pricing could change if there was surprises. We settled on 3995.00. A payment expectation was set up and they started out on time as promised. Then it stared to go down hill from there. Of course cubic footage was off, to the toon of 7100 and change. And they had everything already loaded and ready to go. When i asked why it nearly doubled the "carrier" expressed i had to work that out with Safeway. Well being in washington state and the safeway people are in Florida they were closed. With no 24hr customer service number. They said they could either unload it all on the spot or at thier warehouse fir a storage fee of course. So i said iwill contact safeway the next day and we came to a compromise. But all the pay arrangements were different then originally planned...making for some untrustworthy transactions...with a 3rd party i wasn't made aware of at the beginning of this business relationship. They did arrive however on time and exceeded expectations but i then faced additional fees for distance from truck?! I already paid for a surprise elevator upon pickup...to avoid known step fees...but this was too much. Its my opinion these are ways they can enhance thier "take home " amount. Again it was a pay or else situation. Unload took a long time and it was my fault for not checking things off as they were unloading but many things were missing. Most were were not anything i couldn't live without, but some were significant like an end table to a bedroom set. The invoice mentioned 5 endtables no description. I only own 4...so its impossible to claim...but even had impeccable documentation it wouldnt monetarily make much difference for replacement with safeways 3rd party claim remedy. So not eorth the time...more loss. That gies fir all the items damaged as well. Things they assured me would be protected because we discusssed them initially when getting original estimate. So please think twice before using this company, and if you do...document everything!! I should also share that thier response to my situation was a form letter and the contact information of the 3rd party claim company that was so indifferent to the situation and makes the process so incredibly involved and tedious that it becomes instantly appearance futile. Which I'm sure is by design. read more

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I don't normally write negative reviews especially long ones, because I believe most companies try to satisfy customers and want to correct problems when they are pointed out. Unfortunately for customers, Safeway Moving doesn't fall into that category. Probably the first problem for the customer is their apparent business model. They promise a lot with estimated prices that will almost always be significantly below what the customer will receive from major van lines, like Untied, Mayflower, North American, etc. They take a 30% down payment on the quotation when the customer agrees, (credit card is fine). When they come to pick up the furniture and household goods, they want another 50% of the balance, except for two things: they will add to the estimated cost for anything that somehow didn't get included in the original estimate, and they also add 3% for paying by credit card (not on the original down payment) and that is not disclosed until furniture is packed and payment is due. The sales person doing the estimate will state that their while contract says that they aren't required to deliver for 16 days they assure the customer delivery typically takes less than 10 days. On cross country re-locations where another house is being purchased, this may sound like a good deal because one would not want furniture and household goods to be delivered before a house closing had been consummated. Less than 10 days almost never happens. When the household goods are picked up, Safeway transfers and unloads them into a warehouse, (usually in New Jersey) to await a moving van with other customers moving in that direction. The customers goods are loaded onto a truck, unloaded into a warehouse, loaded onto another van and unloaded at the customer's destination. The opportunity for damage is high, as will be shown in the pictures I will include in this review. Prior reviews by others indicate that Safeway is very reluctant to pay for damages, rather encouraging customers to obtain insurance from like minded insurance companies who resist paying for damages to customers. Another undisclosed item at household goods loading is that the final 50% of the balance has to be paid in cash, cashiers check or money order. At this time all the customer's goods are on a truck. A re-locating customer arriving in a new city/location, will generally not have a bank account or relationship that will enable them to obtain a cashiers check, which means they have to bring the money or check with them when they leave their original location. Without it they can not receive their goods. The customer who thinks about using this company should think hard about the economics involved. The original quote is nearly useless because of add-ons that will inevitably become part of the payment, and the amount of time one has to pay for a motel and take-out food while waiting for delivery of their household goods. I have found the money spent on motels, restaurant food for the days waiting for my household goods to be delivered would have easily closed the gap in the cost of using a major van line. Lastly, the amount of damage your furniture will experience can never be recovered, even by a company willing to do so. I selected this company not because of price but because they have an A+ rating, which I still can't believe were based on reviews that weren't AI generated. I will not hesitate to let anyone know that this is the worst moving company anyone can experience and I have moved cross-country and overseas 13 times with different movers. read more

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Be careful when choosing to go with this company. Very shady in what they do. They will end up charging you far more than originally estimated, they hire a 3rd party to get your belongings, and then will hold your belongings in a warehouse for however long it takes to fill a trailer with other families belongings. When we received our belongings (2 months after moving). Most of the boxes were seem to have been tossed around and trashed. We ended up with broken cups and mugs, and various other belongings shattered from the mishandling of our boxes. When they delivery company arrived, they also snapped my computer desk in half while rebuilding it (literally watched them do it.) And scratched my TV with a box cutter getting it out of the TV box. It was so ridiculous. When I contacted SafeWay moving, they told me that they don't do claims. That I would have to go through the 3rd party movers that they used to do any claims. Which good luck doing any claims if you don't have the Serial Number, Model Number, Original Receipt, etc. But also make sure you have the highest insurance they offer, or you're screwed. SafeWay doesn't care about you. Just your money. So good luck if you try to go with them. If I could give them less than 1 star, I would've. They're shady and I will never do business with them again. This is gonna be a big middle finger from me to this company. read more

We wished that we'd looked beyond the Google search to find out just how awful this company is, they deserve negative stars. This is the first time we have used a professional mover and will never do it again based on our experience. They quoted one price after we gave a video of the entire house and then continued to increase the price 2 more times holding our belongings hostage. Unfortunately, we didn't have time before the move to change companies. The driver couldn't even back the truck down our street costing us an additional $1,700. Yesturday a female driver backed the same size truck down our street with no diffuclties, Safeway's driver had poor skills or just wanted to charge more money?) After 2 weeks we are discovering missing items. Upon delivery, several large pieces of furniture were damaged beyond repair. The only recourse you have, if you didn't pay EXTRA for THEIR insurance is arbitration. They also only pay on the weight of the object not its value. Which doesn't make any sense. For example: if they lose or damage jewelry that is worth $1,000 but weighs only 2 lbs, they will reimburse you $0.60 per pound. How is that even legal, let alone ethical? We were also told that since our move couldn't be delivered for one week that our things would be stored. That didn't happen either! Apparently, it traveled on the same truck from California to Georgia, then finally to us in Colorado. Four times the distance with all that travel to cause damage. They do not use professional movers, but instead use day laborers. Their system for inventorying the items shipped broke down soon after they started loading, most likely causing the missing boxes we never received. Old equipment, inexperienced labor, no one in charge or responsible for the move including the driver, and after you give them your deposit they don't answer their phone. They do not take responsibility for the outcome of your move. DO NOT USE THIS COMPANY! read more

DO NOT USE THIS COMPANY!! You will pay double (if not more) the estimate, the point of contact assigned to you move will be virtually non-existent after you pay, they will lose your items, they will crush your boxes, and they will break your TVs!! They are horrible communicators and they just really don't care. Go with literally, ANYONE ELSE! read more

Booked a move from Mass to Florida. My son explained items for sale to Eric the sales person. He quoted a price of around 3300. We thought the boxes sounded low and he said if we doubled the boxes, it could up the price around 500 dollars. He said if we brought a TV it would be about 60 dollars more. I was not sure on the bedroom furniture yet and he said it would only be 150 more. My son said do you think we will be less than 5000 in the end, and he said he didn't think we would be over 4000. He said if we added and removed stuff they would offset each other. Move was supposed to be on a tuesday or wednesday feb 3rd or 4th with preference for the 4th. On Monday they call to do the final list and we took away a 4 person couch and a large dining room table and 6 chairs. We did add some items but nothing that would be more than space of what was removed. They decide to quote us double the price finally coming down to 5700 dollars. That included an extra 250 for pushing the move to Feb 4th. They didn't actually give us a firm quote until 7pm on Feb 2nd so there was no way we could do the third. That clearly should be refunded. The 5,700 quoted 673 Cubic feet. When they finally delivered the stuff, his ipad at signoff showed 460 cubic feet and approx 2222 for the weight We would have taken pictures had we known they would hide that information. This was approxe half of what the weight on the estimate shows. My son has asked for refunds for the difference and company is stalling. Further and more important, there is clearly no way the original estimate was close to correct and they should honor the original estimate as the items added were the same or less than what got removed. This is pure bait and switch. Low price to get you and then ask for more with a non refundable deposit that they wont give back and the day before the move. My son specifically said to the sales guy Eric he was worried about reviews saying this. When my son texted him on it Feb 2nd telling him this was bait and switch and said call immediately, we NEVER heard from him again. Company also plays games with BBB complaints saying they will investigate, but there are two ways this works, if you reject because they actually have done nothing yet, they close out the case and say you can contact to reopen but they will not reopen it. If you accept, well of course they are doing nothing. Total Scam. Yes you will get your stuff, but for double or more the price they quote. read more

Do NOT believe the 5-star Google reviews. The movers pressure people to write good reviews before they leave with your belongings. This company is an outright scam. During signing I was told to expect my belongings 4-12 days from pick up but ended up not receiving them for well over a month. No explanation for the delay. I was even told by the moving consultant during initial signing not to worry about the "30-business day" language in the fine print of the contact as the only time they got close to taking that amount of time was during COVID. They also illegitimately claim to be BBB accredited with an A+ rating on the materials they provide you. The BBB page corresponding to the name (Safeway Moving) and Florida address (5237 NW 33rd Ave Fort Lauderdale, FL 33309) they use on provided documents and their website explicitly states that the business is NOT accredited and has a B- rating with 100+ complaints filed. To sidestep this, Safeway more recently started an alternate BBB profile using their "legal" company name and address which they do not share publicly but can be found when looking up their USDOT number (USDOT3756000, Safeway Moving Systems Inc., 1601 W 37th Ave Hobart, IN 46342-1909). This profile is BBB accredited with an A+ rating, but only because everyone who tries to file a complaint ends up on the other BBB page! I'd give negative stars if I could. read more

We had an amazing experience moving from California to Texas. They had great communication with us. The movers in California Ray and Fernando were very careful with our stuff. Julio who dropped off our stuff was also wonderful. We had all our stuff in 9 days. They didn't ask for any more money since they were great with the cubic feet that we needed. I will use them again. read more

Please excuse any spelling or grammar errors. If there was a way to give zero or negative stars I would. BEWARE! I'm retired military so I've moved a ton of times. This is the worst moving company, by far. If you use them, make sure you get the insurance. Things will be missing and/or broken with a minimal compensation. They stole a $2,000 accent table made from an old bicycle. when making the claim their resolution was to offer $167. I can see their racket. Steal $2,000 worth, compensate $167 and make $1,833 profit. The middle portion of the back my power reclining couch was missing. The packing was terrible. So poor numerous items were broken. The initial sales person is very charming and accommodating and does well to put you at ease and get the sale. It's down hill at mach 5 afterwards. They were supposed to arrive 29 May with four people. They called and said they couldn't make it because they didn't have supplies. How do you not prepare? They arrive a day late with only two people (Dimitri and a friend of his). They took 14 hours to pack and load an 850 square foot apartment. Once all was loaded, Dimitri tells me I must pay extra because there's more than what was estimated. He the updates the forms and pointed out the additional items. All the items were on the original estimate. But they don't do this until everything is loaded. What are you going to do? Have them unload it. Then it goes to a warehouse. We finally were told our stuff was in the Dallas warehouse. Took quite a bit of effort to get that info out of them. they don't bother telling you they have 30 days to deliver you stuff, despite actually setting a date range for delivery. When you bring it up they direct you fine print buried in their contract. I'll have to take that one. While I can't prove it, I'd bet the Dallas warehouse went through boxes. Evidenced by numerous things missing that I saw Dimitri pack. Things like TV cords, screws for table legs, and portable phone chargers. Items like that. I could go on for a very long time about how this company did us wrong, broke many items and stole furniture. Looking at the many negative reviews, I'm one of many. read more

We were promised "white glove" service by Adam. I paid for wardrobes and packing as well as moving. The packers were horrible. Thousands and thousands of dollars of precious personal items, kitchen items, furniture and clothing were damaged or completely broken. It was a $7000 move. They want to give me $168! My clothes (very expensive gowns and clothes) were thrown into boxes instead of hung in the wardrobes. There were fragile items that were not even wrapped up. Furniture was not covered. I have the photos to prove all this. Do not use these people. They are crooks and do not keep their word. Here is the link to my google drive to view my photos: https://drive.google.com/drive/folders/12sK0kwM2rKZnnluF-ltqpzE3a4VjIDgo?usp=sharing read more

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If anyone used this mover and received a wooden desk with sharpie drawings, please reach out! I'd been drawing on this desk for years and it was probably my favorite piece of furniture until they lost it. I still have the screws as well! This company just felt unorganized. Every item was tagged. Every item has a number, and yet still 2 items went missing and are unaccounted for after multiple calls. During delivery I had to point out several boxes that weren't mine so I can only imagine that they just cut corners and do not check that everything is going to the right place. I was also told this was a moving carrier. I even had a lengthy discussion with a rep about why carriers are the way to go. Then on the day of my move a truck from a different company shows up! During delivery an entirely different company shows up. Not the way to go. read more

We had a horrible experience with them. They not only increased their price upon arrival but all of our stuff arrived wet and covered in stains. A complete nightmare. read more

Tomorrow will be 2 weeks since they packed up our house. Got a call a week ago Monday making sure we were ready in our new home and ready to accept the moving truck, yep all good. Thursday we reached out to them and they said the truck was in transit, got a text Friday saying it hadn't left Florida. Got a call later on saying the trick was in transit. Reached out to them today(Tuesday day 13) asking for answers. Nothing yet as they said we would know by today - left 4 messages ....crickets. Beyond upset as they said it would be 7-12 days max. Update it is now 17 days since they packed up our house with no arrival date in sight or return calls from management read more

I am utterly grateful for a great experience here. This was my first time moving so I was clueless but after, I finally found this company! Thomas was amazing through the phone and guided me on scheduling through the company's website. He also sent over Steven for an inspection of my apartment and quickly provided me with a fair price quote the same day. On moving day, two person came in well-prepped for everything, brought an excessive quantity of packing supplies and efficiently wrapped everything up themselves. They did an exceptional job at carrying my washing machine and dryer down two flights of stairs with zero damages. everything arrived safely. I cannot be more thankful to them! read more

DO NOT HIRE! I found this company through MoveBuddha with high recommendations for US long distance moves. Customer service when booking was easy to work with! However everything after my belongings were picked up went downhill! We were given inaccurate information about selecting the first available delivery date (FADD) and were assured planning would take place prior to the FADD. Nothing started until that date listed!! We were also told delivery was 3-12 days from the FADD. Our stuff was still in their warehouse in FL at the end of that window! We were then told our items were being loaded onto the truck and would leave in 3-5 days. This was told to me by the senior move coordinator after I had called in to customer service every day for weeks without any information on our items! The truck DID NOT leave after this time. It left 1 week later!!! We finally got our delivery 25 days after the FADD. Even when we were told our move was being made a priority, it did not move. The only information we were ever given was that they were within their legally allotted time to deliver our items. Don't give TAT dates if you don't intend to keep them! Then came delivery...the employee for Safeway was extremely rude! He refused to put together some of our furniture even though their guys took it apart at pick up. He then tried to up-charge us more to move furniture to the patio! We will NEVER use this company again! Worst customer service once your move is booked. Dispatch is impossible to get a hold of and they never called me anytime with updates or to let me know about the pick up or delivery! read more

PLEASE STAY AWAY FROM THIS COMPANY! UPDATE: 6/17/2025-Week 3, 21 days since my furniture was picked up in Dallas to transport to Tampa, FL and Safeway Moving is still claiming that they "can't still reach the driver" to give me an ETA. 21 days of sleeping on an air mattress. 6/11/2025-called Safeway again today and they said they hope to have an update for me on Saturday. 15 days later, my furniture is still sitting in a warehouse somewhere in Dallas with no ETA in Tampa. 6/10/2025- Two weeks later and I still can't get an update on when my furniture will leave Dallas and be transported to Tampa, FL. "They still can't reach the driver." This beyond frustrating.. I'd not recommend this company to my worst enemy... 6/6/2025; 10 days after my furniture was picked up on 5/28/2025 with a first available delivery date of 5/31/2025, I was told to call on Monday 6/9/2025 for an update on when my furniture will leave their warehouse in Dallas.. "They can't reach the driver that was supposed to pick my almost $10k move today." They can't even provide me with an idea of when my stuff will be delivered in Tampa... "It can take up to 30 days based on the fine print on their contract." I was told the same on Wed. I hired Safeway Moving for my relocation from Dallas to Florida, largely because their Senior Certified Moving Consultant (who has not returned any of my calls or emails since I paid my deposit in March) assured me of a shorter delivery window, citing the convenience of the company having warehouses in both cities. That promise was a key reason I chose them. My belongings were picked up on 5/27/2025, a day earlier than originally scheduled, and I was given a "first available delivery date" of 5/31/2025. As of 6/4/2025, not only has my furniture not been delivered, but the company still cannot confirm when it will even be picked up from their Dallas warehouse for transport to Florida. To make matters worse, I was told today that once it is finally picked up, it could take another 4 to 14 days to arrive completely contradicting the shorter delivery window I was promised. Delays in receiving an updated quote while I was in Dallas. Payment processing problems during the move, despite having a paid-in-full receipt and a pending charge on my credit card, I was told the next day that my payment hadn't gone through. Lack of transparency and accountability throughout the process. For a move that cost nearly as much, this experience has been incredibly frustrating. If you're expecting honesty, reliability, and clear communication, I strongly recommend you look elsewhere. Safeway Moving's promises were false and misleading, and their service has been deeply disappointing. read more