Disorganized an utterly incompetent. (1) Today they called to to remind me to get Covid/Flu vaccines: I received BOTH last week. (2) I made an appointment to get the RSV vaccine and went there on Tuesday, was told they were all out and to check later in week. Yesterday I got email telling me I missed my RSV appointment and to reschedule. Unbelievable! Can these people be trusted? Answer: No P.S. BTW, I've been using this pharmacy since I moved to the area about 6 years ago and have always been very satisfied with their service, however, the current situation is terrible. I'll be going elsewhere in the future. read more

Long lines, less than friendly staff. If you gotta go to Safeway, might as well pick it up.

Some of the rudest people I have ever encountered. One of their pharmacy staff literally cursed me out on the phone because they were "too busy". The same woman also hung up on me when I called to check on my vaccination appointment. I switched my prescriptions over to Harris Teeter, and I'll be switching my vaccines too as long as that witch works there. read more

I have been going to this pharmacy for over 10 years, and they have always been reliable and provided excellent service. Recently, they have all new employees working in the Pharmacy area and they are not only dishonest, but they are not very well trained for their job. Starting on November 1, 2022 they had me come back 5-6 times for a medication I have been on for more than 15 years giving me every excuse under the sun for why it wasn't ready. First it was that my Dr. did not call it in. Has never happened in the past and I know my Dr. is on top of these things. Then she claimed I just picked it up and it was too soon, even though she read the date of the last pick up and it was 6 weeks ago. After Dr. said he had indeed called it in, it was because he wrote my name slightly different than they had in the system(again he has done it this way for 10 years without incident), got that fixed and went in on and then they wanted to charge me the cash price. I asked why as it has always been covered and they told me it needed prior authorization and showed me that they had faxed my doctor. A week and a half passed with no indication that it was fixed, I called and they said it was ready to pick up. When my husband got there they tried AGAIN to charge me full cash price. I asked why and they said that the insurance company will not approve it and I just picked it up November 1st. RIDICULOUS. I called the next morning and the pharmacy tech back walked the pick up claim and was telling me the insurance will not cover it. They have tried putting it through several times and they are saying that "I can't have that many" or something ridiculous. I told them to PLEASE look into what they are doing on their end because I have an email from the insurance company approving the prior authorization from November 3 2022 to November 3 2023. She tells me it is not anything they are doing, it is the insurance and she will call them now to see if they will give me an "emergency override". Having worked for health insurance companies in the past I said that I do not need an emergency override, as I have not even picked up my usual APPROVED Rx yet. She said she would call them and get back to me. She calls me back 10 minutes later and tells me that the insurance company will not cover the medication, and they are going to require a prior authorization every month, and I will have to either pay cash, or pay with a discount card. I told her if that is what they told you I will take it up with the insurance company. Called the insurance company, told them what I was told at the pharmacy, and she said "That is ridiculous. There is no way we would have said that, it does not make sense" the insurance rep then put me on hold and called Safeway pharmacy. When she return to my phone call she informed me that the medication is ready for pickup and will be covered as indicated in the approval email. I asked what the issue was, and she told me that the PHARMACY STAFF was incorrectly typing that the RX was a 23 day instead of a 30 day supply. So it was their fault as I said from the beginning. They never called the insurance company and just made up an excuse as to why it was not covered. If it was not for the fact that I have experience with how the insurance business works, I would have had no choice but to believe them and I would be shelling out $258 a month instead of $10. Please fight for yourself when you know they are wrong. BEWARE. UPDATE: After going through hell every month picking up these same prescriptions(every month there was an issue as to why they could not fill it--my name was wrong, the doctor filled it out wrong(been the same for over 10 years, already picked up or not in stock after getting a text message saying it was ready) I spoke to one of the pharmacy technicians who told me the truth. The pharmacist in charge no longer felt "comfortable" filling my prescriptions that have been with this same pharmacy for a decade because my doctor was out of state. All of this lying, aggravation, and stress way because this professional has an issue with filling these prescriptions that have a clear history on her computer because my doctor is in NJ. I am now filling a professional complaint against the pharmacist with the Maryland Board of Pharmacists. read more

Super helpful staff, first name basis with the pharmacist. There is a 24 hour cvs close by, which is terrible. There is also a family owned pharmacy close by which I have heard good things about. read more

Extremely snide daytime pharmacist, poor customer service. Several times medication not in stock. Hard sell phone calls trying to get you to transfer all your prescriptions there on three month basis - not worth it with the limited hours and unpleasant staff. read more

I love Safeway!!! I hate the pharmacy. I have dropped several perscriptions off at this location and I always have a problem. There are two guys that work there that always screw everything up. I don't know if it's a matter of them not communicating with eachother, but I always get different answers from both of them about my perscriptions. Futhermore, I never get a phone call letting me know that my perscription has been filled and that I can come and pick it up. They tell me they call and they do have the correct number on file, but clearly they are not calling me. I think they need some serious customer service training. read more

Great service and went out of their way to save me money.

I cannot understand why anyone shops here. Horrible lines, wait, awful customer service, just terrible and when I asked for the manager the person I had been interacting with told me - he is THE manager! That's a bad sign. I'm originally from west coast, Safeway's headquarters, but now Ive been east coast for past 20 years and I occasionally return to Safeway and am treated like crap to remind myself why Safeway is not and hasn't been my primary grocery store for the 20 years since I moved here. smart strategy store, though, they realized here in DC area that their customer service is sooooo bad that the ONLY way they can attract customers is through convenience of parking themselves in basement of high rise apartment complexes but they kept this one independent store in Kensington and I want to love it but man, it's just not possible with their treatment and complete disrespect and disregard for their customers. Utterly foolish of them. I now shop combo of giant Whole Foods, mom's and fresh market, many more stops after horrendous work commute from D.C. But so much worth it to not subject myself to Safeway employees disregard for.m customers - they are just downright snobbish - for NO f...ing reason. read more

This is my usual pharmacy. All of the employees are extremely nice and helpful. The waiting time is short and I usually go in and out quickly. The pharmacist are always helpful whenever I have a question. Great pharmacy. read more

We transferred to Safeway in January of this year. The customer service is very good and Safeway has much better parking than our previous pharmacy. Larger store area so one can sit and wait for prescriptions to be filled. read more

This operation is a mess. Some of the people who work here are nice and some of them are not. All of them are slow. One time I asked to speak with the manager and the person on the phone couldn't figure out who to have me speak with. Get it together. Maybe they have taken on too many customers and they are understaffed. Needs to be fixed. Thinking of switching to a different pharmacy. read more

I moved from the west coast where I've always used small private pharmacies. I used Safeway as a "stop-gap" and I'm pretty sure we're going to stay with them. They're always knowledgeable and helpful, even when harried. read more

I've been to multiple Safeway grocery stores and this one is the worst. The customer service at the self check out sucks and the self check out cashier makes you feel very uncomfortable as he stares you down as if your not going to pay then walk by about four times looking in your cart, then picks up my onions and ask if I scanned them meanwhile customers are in need of help and he's over here harrassing me and I am a paying customer like everyone else in the lines. I felt very disrespected and uncomfortable and felt like he was judging me on the color of my skin will never shop there again. read more