Where do I start...I looked it up on Yelp, I read the 1 star review...then it happened to me. I had…read morea yearly physical scheduled and was on vacation near this facility needing a blood test for the exam. My medical office needed a fax number, got that and they sent over the required paperwork. I made an appointment at Quest, went in and had a very bad blood draw, needle stick in the wrong place...moved the needle around 3 more times, no vein. I again told her where the vein was ( I've donated nearly 100 pints of whole blood), she restuck me and plenty there. A week later and a day before my physical at home, I called my medical office and no results yet. They called and Quest had no record of my visit. They have record because they took $40 of mine. Called the day of my appointment and had to cancel my appointment. Thanks Quest Champaign.

I have been sent Quest Diagnostics for years as a healthcare traveler, always had excelllent…read moreencounters with friendly staff who were able to find me in the computer and quickly get my tests performed. Not here. It felt chaotic. Disorganized. Rushed. The kiosk system apparently only checks in folks some of the time, as people who had checked in were waiting and told they didn't check in. There is no front desk staff, only a kiosk. I was a walk-in, as my work requested tests the night prior and all in-line appointments were already booked for the morning. But the website said I could come as a walk-in and might get seen. I was happy to be called back after 30 minutes. I had my photo ID, orders and my company's billing account number pulled up on my phone in the email I had been sent from work. Phlebotomist couldn't find my orders in the system, said I'd have to get a doctor's order and pay cash for the test, was rushed and irritated, and sent me home telling me I had no orders and the billing code was invalid. I called work, left a message. Tried to figure out what was missing, asked her questions, I could see my orders and the billing account on my phone. I even looked at her screen and pointed out that she was looking in a chart that wasn't mine! Same first name. Close. But the wrong patient! She was looking in the wrong person's chart. Not my chart. She still sent me home, she couldn't find my info so no testing today! She later blamed me for not showing her the ID that I was holding in my hand when she phoned me back from the parking lot, acknowledging her error and located me in the system. There were two patients with the same first name. That was the confusion. I realize mistakes can happen with folks with same first names, but this was handled poorly. On the plus side, it a clean facility, and there was free parking. And I eventually was able to complete the testing my work requested.

This is a great place to work. I have made many furry friends, and plan to continue to make more.read more

Carle's Billing Department needs to get their act together! Seniors with Medicare / Medicaid are…read moremost certainly treated differently! Persons have been going to this clinic over 10 years now, you book an appointment,then out of the blues " poof" they send you a message saying when you come to your appointment please be ready to pay $600 for not having insurance!Hello?? Maybe the insurance on file decided to just disappear,by an act of magic?? Anyway talked to customer service,nurse and the Billing Department as well! After having the so called insurance for 8 years now,oh! Yes it does show on your record? Whoever invented the idea of including in your appointment the amount you would have to pay? Your method is not working,try something else! Communication people! And less Corporate people,too many Chiefs ,not enough Normal people!

Read some of these reviews, and was appalled. I have several chronic conditions, and in the course…read moreof over a decade of visiting many Carle locations, I only felt mistreated once, at the hands of an arrogant specialist at the main facility. I use this location on Windsor for blood tests--whoosh, in and out. Everyone is always courteous, and professional, and they get the job done. I do have to call more than once sometimes for an appointment, but seriously, that disagreeable phenomenon is not a Carle Exclusive.

Lack of price transparency, harassment from billing. Forcing an app to do business that is shady…read moreand lacks data privacy and price gouging. Bad operation

Never a good experience…read more Had not been here in a few years because the last time (after waiting 45 minutes to be seen) the doctor was hurried and dismissive. She also told me a healthy way to gain weight is to eat more meat. Does that mean a healthy way to lose weight is to do meth? Today, I finally decided attempted to make a new appointment (of course with a different doctor). Made three attempts: 1. The doctor I need won't accept new patients. Yet there are no other specialists. 2. Called general Carle #. Got hung up on because staff members don't know how to transfer calls. 3. Called back. New person. Spent 14 minutes on hold waiting to be transferred to make an appointment. Hung up out of frustration. Shouldn't have to waste so much life just to make an appointment, where I will wait even longer, only to be dismissed because central IL doctors don't know how to deal with unique situations.

Dr. Scully is a very competent internist, and since he's an older guy (he'd probably hit me for…read moresaying so) he's seen it all. You can hardly argue with the second sense that comes with experience, he prescribes agressive care when needed but watchful waiting otherwise. See him or his nurse practitioner, and be confident that he'll take excellent care of you. His good personality makes him all the better to see.

Outstanding family practitioner, and has a sunny disposition. Takes the time to listen to what you…read morehave to say and acts like your her only patient of the day. She's in her late thirties, if that, but has been practicing as a full attending for about ten years. The staff and nurses are terrific too.

If you have any prescriptions that need to be filled on a monthly basis, this is not your doctor…read more My mother has to beg and plead every 30 days over the course of several days in order to get her prescriptions approved and filled. She may be 5 stars with the pharmaceutical companies... But she is certainly not 5 stars with her patients.

THE best family practice physician hands down! He is open-minded and always ready to listen to…read moreyour thoughts and feelings. Being at the Carle at Windsor and Philo now makes parking very easy!